211 reviews
Scam!! Hair is shedding after just one wash, it is tangling, and has already lost its quality. Initially when I ordered they sent me the wrong colour and then i sent back they made me pay for postage and returns when received what I thought was going to be the right shade the colour was way off instead of being toffee brown they gave me blonde and… Read more
we’re not even willing to refund. They basically said that is the closest they have to a medium brown. However, the colour looks brown on advertisement but When received came as dark blonde. Then they tried to convince me that it looked exactly how it is on their advertisement. Additionally the hair is so thinly made that I needed 3 rows of weft to fill it up in comparison to only needing 2 rows. NEVER EVER PURCHASING AGAIN!!!
These guys are dodgy purchased brown clip ins and turned up orange then told me it was the time of day I had took the picture and the colour is correct! pictures attached night and day and colour they were suppose to be! I would never use them again customer service response tells me they don’t care about customers as long as they get their money.
I ordered the 20 inch synthetic mermaid dark chocolate ponytail and received a 24 inch very very dark almost black synthetic mermaid ponytail. After sending pictures i have been advise i need to send it back to them for assessment. Why should I pay for postage when it is their mistake. Customer service below satisfactory. See picture of the… Read more
colour and length variation compared to my 18 inch real hair dark choc ponytail also bought from luxabelle.
Reviews with attachments
I honestly don’t understand some of the negative reviews. I’ve been using Luxabella hair for 7 months and my extensions have been great. I think a lot of it comes down to how well you actually look after your extensions — proper care matters. The hair itself has held up really well for me, which is why I’m about to purchase again, this time… Read more
switching to nano beads. The quality of the hair has been reliable, soft, and long-lasting.
The only downside I’d mention is the tape, which for me wasn’t the best — but that’s an easy fix. I just ordered different tape and problem solved. Other than that, I’ve been really happy overall.
If you care for your extensions properly and understand they’re not maintenance-free, I think Luxabella is great value and definitely worth it
So perfect! Colour was amazing! – I was concerned by the other reviews but I could not be happier with the extensions I received! My only con would be that I wish there was an option to purchase a extension bag and hanger. Other than that I am so happy!!
People only write reviews when disappointed, never when they were pleased and that’s the problem – Everyones bad reviews worried me but I still went ahead and tried out the synthetic pony tail first and I was very pleased! I’m inlove with having long hair! Shipping was as fast as they promised.. I brought the 24 inch pony and it was pretty much true to size, maybe like a cm off which doesn’t bother me what so ever! You can straighten and curl… Read more
it, I wash it with just conditioner every 2-3 wears so it doesn’t get yucky and hardly any of it falls out, infact more hair falls from my head when I brush then this pony tail!! Colour was a match (it’s easy to match dark browns).. I was so pleased I just spent $220 on an 8 piece set of 26 inch chocolate brown clip ins, and trust me I don’t just throw away money for nothing! Thankyou luxabelle, you have a return customer with me! I will recommend you always and on my insta!
I can’t complain – I purchased 100grams of honey blond weft, I weighed it and it was 106grams .I was skeptical after reading all these negative reviews. Are the extensions the most perfect and best quality ones I’ve ever had? No. But their not the worst, and for their price range their amazing, Shipping was super fast, the color is as it was shown on the website , … Read more · 2
and they are nice and soft, I ordered the 24 inch weft in honey blonde, they arnt the same thickness from top to bottom, but I don’t mind this to much as honestly no natural hair is.
For the price. These are great, I had no problems with customer service at all.
I think many of these reviews are biased and have been unfairly written.
- +1
“26 Clip in Hair extensions – I received my clip in 26” three days after i made an order. So it’s definitely coming! Service was amazing and quick when I asked about delivery cause I got worried of all these reviews! Unfortunately hair is shorter than expected, it’s more 22” DEFINITELY NOT 26” I am an experienced buyer from different hair extension places in Australia and… Read more
when you compare it with my other ones it’s clearly not long enough. Colour didn’t match but it was probably my fault:)) It’s really good quality and LOTS OF HAIR! So whoever wants just volume up your natural hair I really do recommend it! Unfortunately for me length was disappointing.
But girls these all BAD REVIEWS can really get in your head.. go ahead and try it! $300 is really good price:)
Thank you!
Milita
Beautiful once arrived but used a semi direct dye and it voided my warranty even though the website says semi direct dyes are safe to use and their hair is able to be coloured. Only had extensions 2 weeks, the shedding has been annoying and frustrating and due to their lack of support with this issue I will not purchase again. Beautiful hair if… Read more
you aren’t altering the colour and be aware that regardless of Luxabelle saying they can be coloured and the result, the warranty is void and they will not take responsibility for what happens. I would have preferred to read on their website that it wasn’t safe to colour them than to go through this experience and waste so much money.
If I could give a zero I would. The clip ins are thin and unsuitable for anyone who has even low - medium density hair. They are not as advertised. I had the 8 piece clip in fitted by a professional hairdresser who was mortified at how terrible the quality and look of the product was. The photograph speaks for itself.
my salon ordered me a set of 8 pack clip in hair extensions on the 8th of may and got them put in for the first time on the 15 th of may. i noticed a clip felt lose in my hair and took them out and one of the clips had broke after the first wear. I looked on their website and they only had an email and no phone number. so i emailed them on the… Read more
29th of may when i was next working in the salon and send the photo of the broken clip and told them it was my first wear and wondering if they could send me out a new clip or a new row. I didn’t hear back from them after a week so sent them a follow up message on the 1st of june, didn’t hear back again and then send another on the 5th and also tried to contact them on instagram. still no response at all. also got the salon to contact them and didn’t get a reply. very disappointed, and horrible customer service.
Latest follow-ups
I ordered two lots of single drawn hair as I only need the volume not the length and a roll of tape. Didn’t show up until I put it a PayPal claim against them. I had emailed once and they said they would chase up with Aus post, I sent them the… Read more
screenshot of the tracking I had which stated while they had created the label, they hadn’t even given the parcel to Aus post yet so they needed to chase up their own people. Never heard back. Put claim in and it had a different label made the next day. They showed up a week later and I’ve had them in for two days, they are so frizzy and can not hold and styling at all and I still haven’t received my roll of tape. I’ve emailed about the missing roll of tape and I’ve had no response. DO NOT waste your money. I wish I had of read the reviews before buying. Looks like the company has gone down hill in the last year.
Update - took the extension out after a week. They definitely have synthetic hair mixed in with real hair. Felt like fishing wire, and was not jet black, there was red bits mixed in.
Wasted $400. DO NOT BUY! I still have not received my roll of tape.
Follow-up · I did not get a refund. I made a claim through PayPal but they had tracking details that said delivered, even though not all items were delivered, PayPal classed that as done. I will never try any other products from this company.. in fact I will even be posting my own review videos to social media since I still have not received my replacement… Read more
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Positive reviews
Amazing quality – I have just received hair extensions and the quality is incredible. I’m not sure why people are saying otherwise, but the new shipment of hair is faultless. Extremely happy thank you
I have not had any problems with my extensions – . /After reading all the bad reviews I was very concerned about using the Luxabelle extensions. But since I had already ordered them I decided I would give them a try. Well three weeks later I can honestly say I am very happy with them, I have not had any problems with matting they feel as soft a s the more expensive brands. I would definitely buy them again and would recommend them to anyone.
Amazing product, very pleased – So after ordering extensions from this company last minute, I then read reviews and had second thoughts. I’m from the UK now living in Australia and needed extensions delivered asap for my holiday and saw these online. I am honestly so confused by some of the comments below, the quality of the hair is amazing, delivered on time, easy application.… Read more · 1
Will 100% order again, never usually write reviews but felt the need to after reading the other comments.
Negative reviews
I stopped shopping with Luxabelle years ago due to shipping issues. After Zala closed down, I thought I'd try Luxabelle again and my experience has been terrible. I ordered two sets of hair extensions with express shipping. When I received my order I opened the package to find only one set had been sent. I reached out and was told the other would… Read more
be express shipped that day. It has been over a week since that communication and still no updates. I have reached out numerous times with very little support or assistance. My experience has been terrible and wish I paid extra to shop somewhere else. This shop is not reliable.
Couldn’t be more disappointed with a business I placed an order it was the wrong colour due to the false advertising I sent an email for a return and that night placed a new order which I thought was for the correct colour. The company turned around and said they will not refund me for the item I was a sending back even though I placed a new… Read more
order the same day as my return due to needing it in 4 days time I now have a store credit plus extensions that are still an incorrect colour
Never ever again will I order from this company and I hope everyone thinks twice about purchasing terrible customer service absolute disgrace
Underweight, I’ve contacted multiple times and the only response I got was “Thank you for your email, I can confirm the weight of the extensions is accurate.”, they didn’t even address the photos I had attached in the email clearly showing under weight extensions. So disappointing
Recent reviews
Absolutely terrible product and terrible customer service. Ordered from this supplier twice. The first time the tape split after a few months and the second time the tape split after 30 days. When I contacted them they said it fell out of the warranty period which was a few days after the warranty period. I had my extensions removed and… Read more
reinstalled by a professional salon and it’s clear your item is faulty. I will be taking legal action against Luxabelle. Don’t waste your money. Their items are faulty and won’t last you at all. Please go elsewhere don’t buy from them
Ordered 200g of pearl blonde (ash blonde) microbead extensions for $400.00 received incorrect colour that appeared like their blonde bombshell colour (very yellow/gold tone) clear photos provided to them for review, emailed them with my concern of getting my install Saturday (2 days away ) for my birthday, requesting a partial refund as… Read more
compensation due to requiring paying my hairdresser to colour them and also risking them being damaged from colouring them,
they insisted on only providing me with the offer to return them At my own cost without any resolution for the issue at current leaving me without my extensions for my install in 2 days for my BIRTHDAY
I asked for a partial refund or credit for my next purchase to help but they also refused either request
I will now not be a returning customer,
customer service is POOR WITH NO CARE FOR THEIR CUSTOMERS, THEY NEED NEW MANAGEMENT THAT CARE ENOUGH TO SAY IM SO SORRY HERE IS A CODE FOR 20%-40% OFF YOUR NEXT PURCHASE TO APOLOGISE FOR INCORRECTLY SUPPLYING AND HAPPY BIRTHDAY.
If I could score 0 I would, absolutely rubbish product and rubbish service, I accidentally ordered twice and instead of refunding one they just said tuff luck and said no refunds Rubbish company Show details
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Honestly what a waste on time and money, they don’t send tracking information and when asked via email they take a week to actually respond, I still haven’t heard back from them about my order. And the parcel has not arrived in the advertised time period of 2-8 working days. So guys, what’s your excuse. I dare someone to do their job and REPLY! Show details
Hi Marissa, we are sorry to hear your… Read more
Terrible quality hair and customer service. It is cheap for a reason. Client support is not helpful at all. They asked for photos and after sending them I never heard back again. They also delete comments off their Facebook page that are not to their liking. Show details
Hi Monique, We’re sorry to hear that… Read more (+1 reply)
Awful. I just had my wefts in for 1 week. And taken them out, The smell of them is so bad and my hairdresser did a wash and blow wave and she couldn’t believe how frizzy they were and so course after first wash. A complete waste of money
Well! Now I've been here I know why I'm being treated this way. Ordered hair express post didn’t receive til a week later… I thought nothing of it. Noticed the tracking was given before the arrival of the product to Aus post… but again just thought they may be just lagging because of they’re couriers ect. I ordered a couple days later after… Read more
my first purchase and I’m nearly 10 days in without hair.. without a response…
Mortified. I want a refund!!!! Spent over 1000 ladies and I’m not happy! They don’t even sell double drawn hair like they say it’s honestly all lengths!!!!
SCAM. Do not purchase whatsoever the product never gets sent and they do not respond to emails. Have reported to consumer affairs so anyone who has been scammed by them also I recommend reporting.
I’m very disappointed with this company. I paid $349 for 24”/220g extensions, but was sent the wrong product — only 22”/200g. On top of that, the extensions had a horrible chemical/plastic smell, which was disgusting and made them completely unusable. When I contacted the company, instead of admitting fault and fixing the issue, they refused to… Read more
give me a refund or exchange. Their excuse was “policy,” even though under Australian Consumer Law I am entitled to a remedy when a product is not as described.
So not only did they deliver the wrong item, they also tried to dismiss my complaint and offered me a discount on another purchase — after already ripping me off.
Buyers beware: if they make a mistake with your order, don’t expect honesty, accountability, or fair treatment.
I would save your money and shop elsewhere. The hair I ordered was not 1 gram strands infact only 89 grams and was very thin at the bottom. The itips were so think the beads won't go on them. Have tried Facebook messanger, calling, emailing with no response. Had to report the business to my bank who then issued me a refund. DONT BUY THIS HAS IT IS ABSOLUTELY GARBAGE AND NOT AT ALL WHAT THEY ADVERTISE Show details
DO NOT BUY!!!! Terrible product, with no reply from company either by email, socials or mail!! They will ruin your hair, and you will lose half the extensions themselves within the first month. Show details
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Hi Victoria, We’re very sorry to hear… Read more (+2 replies)