Mannys Melbourne

Gets worse each time I shop here Bought an "open box" guitar which in the description only mentioned it being open with nothing missing and full pictures of a guitar . What came in was s mess It was a second hand guitar not a open box item Firstly the condition was horrible The stainless frets were black the fretboard had gunk and years of… Read more

playing on it , nobody even bothered wiping the guitar down before sending.

Secondly the whole neck nut and screws and all were missing as well as the trem arm.

Mind you NONE OF THESE issues appeared on the pictures provided on their Web page NOR WAS ANY OF THIS MENTIONED in the item description. And on top of it all the trem arm was missing which was shown in pics on their webpage .

After contacting them I was told theat these were "accessories " and they were missing

Now a hex key is an accessories so is a strap lock but a fking nut on a guitar is a part of the damn floyd rose system without which its,unplayable is an essential part of the guitar

What a joke of a company

Never again , gave these guys way too much of my money

0 out of 5

We were decieved, order 180872. We ordered the yamaha custom birch drums. We did not receive our cymbals. No one is interested in giving us our cymbals

I bought a guitar from Mannys a few years ago, a Martin ooojr , the manufacturer setup is terrible, the guitar as a very high action over 5 mm , after some research I realised that the geometry of the guitar was wrong, I believe the neck angle is wrong, a straight edge on the finger board meting the bridge way to low, making it basically… Read more

impossible to setup properly, I love the sound of this guitar but unfortunately I’m having to fight it, I managed to get the action slightly lower 4mm by cranking the truss rode to the max, forcing the neck to bow till I got the high E string buzzing and backed off a bit till the buzzing was gone. Still very hard to play, I remember asking on the day of the purchase if they could get the guitar setup for me , the answer was the guitar is already setup by the manufacturer. I believe the guitar needs a neck reset but the price of the guitar does not justify the cost of such repair. The reputation of a guitar brand does not guarantee that the guitar is without fault, this should never happen if the dealer was checking the guitars . I guess there is guitar shop and Good guitar shop Since I bought 2 other guitars from Sky music both were very well setup

Can I just say how good these guys are. Always ready to price match and always happy to help. Thanks guys.

The fact that Manny's dont respond any of the reviews left here tells you everthing you need to know about the place. They used to be great when they were just a music shop in Prahran - great personalised service. Now that have gone full corporate and they "service" is pathetic. Their delivery network is something akin to "spray and pray" if and… Read more

when you ever get your goods. You'll get one item sent from Brisbane, another from Perth etc....they use Startrack which, if they bothered to read the reviews, are by far the worst courier service in Australia but Manny's dont GAF because they have your money and you cant ask for a refund on a lost parcel, because you can't return it right?

Bought a "brand new" Gibson Acostic was sent a 2 & 1/2 year old guitar. Very old stock should be identified as such and customers given the option to decide if they are okay with that or not. To me, this seems like stereotypical used car salesman sleazy. It can't be great for the wood to be sitting in case in a box for years. Likely quite low humidity inside and that's not good.

Its very nice to communicate with more happy and satisfied

Excellent customer service – Had a guitar delivered, and it arrived with some cracking in the finish. I emailed customer support with pictures of the issue and they offered multiple options to replace the guitar. I took the guitar in to Mannys and they replaced it without question, a very simple process and stres free.

Awesome customer service and quick delivery – Ordered an amp and amp cover 4 days ago, today the amp arrived well boxed and sealed. The amp cover is at the warehouse buy will be posted soon. Mannys advised me of the slower delivery of the amp cover. Nil issues though, fully advised and aware and was also told it will arrive before xmas. Great Service guys, my go to Music Store now..

Horrible customer service – The tech employed by this shop broke my Fender while it was restrung. The manager and staffs were very unhelpful to rectify the matter, blamed me all sorts of things under the moon, and did not give me broken instrument back ( replacement had been given, after extensive emotional roller coaster). Rude communication, unsupportive and dishonest.

Mannys are spammers – I ordered an M-Audio keyboard and arrived in a week. But if you give them your email address, they will spam you. I've made over 5 inquiries to their team either by phone or email and they still can't get it sorted. I'm never buying from them again. Just because I buy something doesn't give them the right to continually spam your inbox. Yes, I know i can add to spam and block lists but that's not the point. Never shopping with them again.

The behind the scenes unsung hero’s #1 customer care really do care – I must say that the stuff behind the scenes that are involved with customer care and quality control really do go the extra mile to rectify your issues and concerns. After a slight hiccup on my recent purchase of Presonus S6 speakers. We were able to find a solution resulting in less down time and more fun times making music Mannys is now my… Read more

#1 music shop. From quality instruments, studio gear and The reassurance that your getting 100% quality products as intended by the manufacturers.

Thanks again to the unseen staff within Mannys music. Now that’s what I call customer care!!

Can not fault this Melbourne icon – I've been buying from Mannys for years, and I'm pleased to see that their online service is just as terrific. Always helpful, polite and a seamless system that has delivered what they promise, and when they promise. Fast service, and that's in the current Covid-19 pandemic!

Best online company for music gear – These guys are awesome, great service and pricing. They underpromise and over-deliver, Product always arrive earlier than expected. If you backorder a product (which is clear on their site), you get regular updates. 100% my go-to site. They also price match. 10/10.

Wouldn't recommend ordering a guitar from them unless you can buy in store – I'm not based in Melbourne so ordered via their website. I order a "new" guitar from them, it wasn't labelled as a "open box product". The guitar showed up and was clearly used floor stock or returned stock. Body paint had light swirl scratches, hardware and pickup covers had corrosion and general people grim on them. Appears they palmed off the grubby floor stock to my online order.