ME (Members Equity) Bank

I've tried 3 times to get through to their customer service line, ridiculous over 1 hr waiting, I just give up. It never used to be like this, what has happened? Been a customer over 10 years, thinking about ditching them.

Horrible service. Card got scammed, told them same day as saw fraudulent transaction pop ip. I lodged the claim, then months later said it never got lodged, lodged it again, momths later they Refused to pay despite some random foreign account debting money Show details

Our current three loans of 2.49% fixed interest P&I loans with ANZ expire. We engaged a broker end of January & he was able to offer 3.19% for 3yrs fixed with ME Bank. We were given an option to pay $750 per loan to lock this rate in, which we did. The process with ME has been very very slow. We had three unconditional loans approved in writing by… Read more

ME Bank. We received two loans documents mid-March, we sent completed signed docs back within days. We waited six weeks our loans had not been processed. Meanwhile the broker was calling ME every second day to enquire about the where abouts of the third loan documents. ME advised that they were having technical issues & will send this soon. Four weeks later, it come to light there was never a technical issue, as there was a serviceability issue with the loans. (This was after being told the loan was unconditionally approved) back in 18 March. At no point did ME request for any additional documentation or advised there was a concern about the serviceability. We have now been notified in writing by ME that, ‘sorry we can’t go through with your loan applications’. My question is, why did ME provide an unconditional approval & send out loan docs, the serviceability should have been sorted by ME during their due-diligence process. Our 3.19% fixed rate no longer is on offer. As ME have now wasted four months of our time, alternative banks are now offering 5% fixed rates. ME Bank are like the modern-day terrorist, they don’t care, ruin people lives & don’t care about the aftermath. Please be Warned, any potential person considering of engaging ME for loans or banking, you will be mucked around. ME will lure you in with low interest rates, offer you $3k to switch over each loan & then offer you a ridiculous ultimatum. i.e. to still offer you the loans, we needed to close our credit card & contribute an additional $50k from our personal savings, what a joke you are ME Bank. For any insane reason you do proceed to engage ME, you deserve the pain & suffering that you will eventually endure. ME Bank is unprofessional, deceptive, unreliable, dishonest, deceitful & they will mislead you with false information throughout the loan process. The broker raised a complaint & our concerns to two senior managers, their responses where we can’t help you as we are leaving ME Bank, how disgusting. It’s incompetent amateur banks like ME, why there needs to be a royal commission into the banking lending sector again. Regrettably, the details I've highlighted are only part of the ordeal ME has subjected us to. We have now lodged a complaint with AFCA, to seek compensation by ME & engaged legal representation. Avoid Members Equity Bank like the plague. They are an incompetent, time wasting, nerve shredding disaster of a company that deserves to be shut down. They don’t deliver on their promises, they treat customers with utter disdain, and they’ll leave you regretting every second you trusted them. This isn’t just a warning, this is a demand: Stay. Away.

Adding my voice to others previously regarding the change to ME GO. It has been an absolute disaster and I am considering refinancing as a result. Today I spent 2 hours on hold only to be connected to a person who couldn't actually answer my… Read more

questions. The person I first spoke to 2 weeks ago in the offshore call center was atrocious. As much as I appreciate the competitive rate and the use of offset accounts, not being able to get in touch with the bank that holds your largest debt is unacceptable. Even escalating to a complaint does not seem to lead to any significant improvement. It appears they rushed through this transition before ironing out the issues and as a result customers are suffering with mistakes, poor communication, loss of basic features (like seeing your running balance?!) and even loan repayments being incorrectly applied or in my case, lost altogether. Best stay away until they can get themselves in order.

Since ME Bank migrated their home loans to the new ME Go accounts, my account was locked so I could not access my funds for almost a week, wait times to talk to someone on the phone were from 1.5 to 2 hours each time (a total wait of over 6 hours… Read more

last week), advice has been inconsistent and follow up zilch. Statements are also missing from my account. I complained to AFCA and ME Bank rang a couple of days later but has only dealt with part of the complaint. There's been no follow up about the rest. A week later, incorrect payments and balances are appearing on my account and I can't see transactions in my home loans. I've also found out the new ME Go loan package is less favourable than the one I signed up to originally and I can't re-fix my loan without moving to the new package. Shabby, irresponsible and unethical is an understatement! Wish I could rate below 0.

Until last year I would have rated Me Bank highly. No longer! Over an hour on hold only to be told they cold not answer my question and would transfer me to Head Office. Another 20 mins and I was cut off. I complained two weeks ago. I'm being… Read more

shifted from one department to another and no help available. When I tried to log in to their new system I got this message "For security reasons, we have locked your ME Go internet banking. You can still access your accounts via the ME Go app." No I can't because they won't let joint account holders use the same phone number. My quite sizeable deposit matures in July. Can't wait to get out - that's presuming it's possible. "Please call ME on 13 15 63 to unlock your ME Go internet banking access". Another wasted hour and a half coming up! I've been a customer for about ten years.

I have been a ME Bank customer for more than two decades. In this time I have probably been exposed to most of ME Bank's products and services. Overall, the service is definitely positive, and recently a pretty smooth transition to BOQ reinforces this view. ME Bank however, needs to be aware that waiting times are blowing out, and the addition of… Read more

BOQ products and services only make it more important to have sufficient resources to meet customers needs, not just in the transition period but also into the future. Don't fall into the trap of the big four, who adequately resource their selling areas, but starve their customer service areas because they do not bring in direct income. Overall, pretty positive in an increasingly complex and competitive environment.

I recently had a terrible experience with ME Bank regarding the bonus interest. I had to call the bank many times to resolve the issue. However, one of the telephone assistants, Clodia, was very helpful and extremely patient throughout the process. Clodia promised to call me back to save me from waiting in the long queue again while setting up… Read more ·  1

another account, which I also had issues with. She kept her promise, called me back, and made sure I was satisfied with everything. At no point did she try to rush or intimidate me. Her service deserves a gold medal. Yukiko

Customer focused service – After several years of banking with ME, 24 months ago, i hit a brick wall and customer service dropped to below acceptable standards. I have since closed all my accounts. Just as I write a review on my experience when its been 'bad' i do write a review when individuals stand out. In the last 24 months or so, two employees have provided an… Read more ·  1

excellent customer focused service at this organisation - Deric and Susan. Perhaps ME can promote them to train staff on the methods and efficacy of good customer service. Best wishes to Deric and Susan.

I've tried four times to call the bank as I needed an explanation for some of transactions, and just then for advice on discharging my loan. I never did get through after waiting more than an hour and a half. I even lodged a complaint and received no response to that as well. Simply pathetic! And we've been with ME Bank from early 2000s when they were still Members Equity!

I would put zero stars if I could !. . . Run away !! Do not use this bank!! Have been with ME Banks for over 26 years. In the past they had fantastic customer service and we've had multiple mortgages and accounts with them . . . . . . However . . .Since Bank of Queensland took them over, their customer service has dropped off to nearly non… Read more

existent. They no longer answer the phone (Record wait was 7 hour for my wife to get a simple account unlock dealt with). The do not have a messenger or email service. They loose documents (still trying to find my discharge documents 2 months on) and they can't seem to even print off an accurate statement ($20,000 payment not shown!)

We are trying to close all our account and loans with ME BANK . . . . unsuccessfully so far due to our inability to contact them. Am resorting to registered mail in order to see if that gets me anywhere!

It seems to me that Bank of Queensland are deliberately running the ME Bank side of the business down shutting out small mum and dad loyal customers and "asset stripping" the business.

Recently moved from ANZ to Mebank and it was the worst decison i have ever made. No customer service, you can get to Centrelink faster. 2 hour phone call got me to nowhere and the machine kept telling me to do things on app and saving time to do something else. Show details

Yes, since the migration from basic ME to ME Go, nothing but troubles and bad customer service. I have a term deposit that has matured, in the old ME system, you get your fund back to your nominated bank account.Now with MEGo, the fund is paid to MeBank internal account,ME Spend account and you will have problems taking your fund from there.First,… Read more

you can't log,in and when you call the Call Centre in the Phillipinrs, always a long wait. Is this to delay in giving me back my money as it sits in ME internal bank account ? What can I do to get my money back?

I am currently on hold for over 1.5 hours to talk to someone about my mortgage because I missed my call back by a "specialist" (which came 6 days after I first asked for help). While waiting it says you can "skip the queue" by doing it online, which I literally cannot do because this is something that has to be done with a "specialist". This is insane.

This bank should be an online bank as you wait hours on the phone to speak to a customer service officer/agent. This is two days I'm trying to speak to an agent, and I end up having to end my phone call as there is no one to speak to.

Been with ME for years and have now decided to change to another bank. The banking platform is rubbish and customer service, I use the term lightly, even worse. Do yourself a favour and take your business elsewhere Show details

Very Sad to witness the downhill slide in service, competitive rates, poor communication and systemistic failures in ME Bank. Since BOQ became involved and appointed their management it has become evident ME Bank do not value their customers. In fact my experiences tell me BOQ themselves is also unworthy of any future custom. The recent… Read more

changeover to the ME GO was handled badly. I thought about writing a complaint to ME Bank but after dealing again with another problem through their long wait call centre, I just give up wasting my time. The final straw was not being able to create a new term deposit on their website after 4 attempts and after advice from their call centre service. Does the board not read reviews?

They have locked me and multiple other customers out of the banking app. It's impossible to contact them without the app. When calling they put me on hold and then it just drops out. Takes ages to actually reach anyone. They have chat but it only works if you have the app. They advise that the phone must be factory reset to regain access to… Read more

banking. Would not be so frustrating if they had more online banking capabilities but the online banking capabilities is limited compared to the app.

This used to be a great bank, but no more. Since it was bought by Bank of Queensland (who I left over a decade ago when their service fell off a cliff) and moreso after the transition to the MEGo App (which I don't use, I'm a old-school desktop person) the accounts are totally unreliable. Home loan transactions take days to appear and then, if… Read more

they do, not all at once; transactions between accounts go missing for days on end then appear at random; and the balances can't be relied on to be correct. Since April (yes, I'm an idiot) I've called ME up every fortnight because, every fortnight, there's an issue with a missing transaction. Every time I wait over an hour on the phone (there's no online chat function from the desktop now as there was before the MEGo transition) to get some one who invariably says "I can see it from my end here, why is it a problem?" and then goes on to promise me the problem will be fixed in a week. It hasn't been fixed and, as for why it is a problem if I cannot see it and they can and they don't understand why it's an issue it just proves they don't care a jot for their customers. Will be leaving ME Bank once I am able, never again. Don't use this bank ever, or it's parent company Bank of Queensland.

I gave a rating of 1 star because this is the highest I could give. There was no zero or negative option. The wait times with this bank are extremely long. And because their app is so deficient in its ability you are forced to call more often then you should. The phone queue system is very limited and when you get to the wrong area you are simply… Read more

put back into the que system. So you're probably going to end up at the wrong place again. You have to do the verification every single time rather than just being transferred to the correct area. When you think you are in the correct que the line often just goes dead and you need to go thru the entire joke of a process again.

Avoid this bank at all costs.

ME Bank used to be top notch, but since they've been bought out by BoQ their service has suffered significantly. You now can't log in unless you can receive an SMS, which means because I live in a rural area with limited phone reception I can't log in any more, and they don't offer any sort of alternative like e-mail verification or offline TOTP… Read more

codes, like every other online service does. They claim it's for security yet YouTube has plenty of videos showing how anyone can take over someone's number and receive their SMS messages with only a few minutes' work, so they don't seem to realise how open their new system is to being hacked.

Because I suddenly couldn't log in, I tried to move my loan to another provider. Of course you can't do that online, you have to call, so I had to drive to an area with phone reception and ring, only to spend half an hour on hold before I gave up. I e-mailed through an old loan discharge form and of course they just ignored it without even responding to me, so after a month I had to e-mail their AFCA complaints address, and thankfully that got the ball rolling and they processed my request from the old form I'd e-mailed previously.

I also never heard a word from them other than an automated confirmation that they'd received my complaint, but the discharge process at least started. My new financial provider was extremely patient and told me they are having significant delays with ME Bank at the moment, as apparently a number of other customers are also refinancing due to the poor service they're now receiving, so I'm glad I'm not alone.

Anyway, after 2-3 months the discharge finally went through, and the icing on the cake was that because it took so long, I had to provide extra funds to cover a shortfall, which I was supposed to get back once the loan settled. And sure enough the final statements showed a surplus in the loan that has been transferred out, but two weeks later I still haven't received anything. So once again I have to hassle them to actually transfer the leftover funds to me.

All in all, this was a terrible experience and after being an extremely happy ME Customer for 22 years, and recommending them at every opportunity, there is no way I would ever go back to them now and I will be actively advising people avoid them. The transition to BoQ has completely ruined them and they have lost their biggest draw card, which was their fantastic customer service - it used to be second to none, and now it's just none.