My Generator

[Name Removed] provided the absolute worst customer service to a client who has purchased from them before. I am so disappointed and let down by his actions. In dealing with a failed delivery where the driver did not attend at all, [Name Removed] decided to take the side of the courier company. Even after I said that i would pay a redelivery fee… Read more

if he and the courier Star Track (worst courier in Sydney) could prove they even attended. He refused flatly and continued to take the position of the delivery company. The whole time I was made to be the person at fault by [Name Removed] and rather than resolving the issue he preferred to take the easy way out for himself and cancel the order. Meanwhile he has let me and my client down. NEVER AGAIN

Great service fast delivery no issues at all. The renogy 400w panel is great and has a great conversion rate and seems like a much better design than other folding panels Show reply

I bought the fresher lite 3kw it’s an absolute dream to have on my Hiace highly recommend and buy from My Genertator store excellent service ,price and very quick delivery Show 2 replies

So very happy with Kings. Our generator stopped working, took it back, they tested...no compressuon. Replaced without any issues, could not be more helpful, even threw in a cover and a head lamp. Thanks kings Kangaroo flat, you guys are champions.

Purchased a Bushman camping fridge and was immediately given an order receipt. Thought it would take about 5 days. Noticed on the shipping notification it was being sent to Townsville, not Brisbane. Called and was put onto the transport company, borderxpress, who asked, is that close to where you live? Ah, no. They said they would try and… Read more

intercept the fridge on the truck, which they did in Brisbane. They said sorry, but clearly it wasn't a priority because it still took 3 days to move the fridge from the southside to the northside, and then when it arrived it was the wrong fridge. I had to take the fridge and wait for the transport to come back to pick it up. All invoice paperwork was correct and showed what should have been delivered. After I called mygenerator again I got another sorry, and they said they would get it sorted. It's now been 2 weeks and still I have no fridge. Both companies really don't give a toss about the customer. The third sorry is that I regret using this company.

Ordered a Dometic NRX60C fridge and received an invoice (full payment) at 12.09pm on 16/4/25. Advised immediately after initial phone call that 'Ship to' address was incorrect and a second invoice with the correct address was issued by MyGenerator at 12.17pm on 16/4/25. Turns out amended invoice received was not acted on. Follow up calls and… Read more

email (total 4) to MyGenerator failed to provide an ETA of the fridge at the correct 'ship to' address. Seems that they have no ability to affect delivery schedule with logistics service provider or to get timely updates. With no ETA available, I was left with no option but to cancel the order. I acknowledge that mistakes can be made with online transactions but it is the measure of a supplier that they can recover from mistakes quickly and make things right. MyGenerator have failed to make things right. Very poor response to what should have been an easy fix. I have to buy quite a lot of equipment for a campervan build but will now have to look for an alternative supplier. I would not recommend dealing with MyGenerator based on this experience.

Not a good experience – After waiting 26 days for the express delivery I finally set up the generator , filled it up with diesel only to find out that the fuel line had a large split in it and no tap in it either to turn it off . So after fixing the fuel line I spent the rest of the day trying to clean a tank full of diesel out of the generator .Hopefully no more surprises but I am not to confident about it

Great company to deal with. Had some questions about my purchase of the Dometic FJZ7 Lite A/C and the Dometic 2 Zone induction cooktop so I rang My Generator and Scott was kind enough to answer them all. Placed the order that night and it arrived at my house four business days later and I am rural. Great products, great prices, great service and they go the extra mile to help out .... Thanks Scott & Rose. Show reply

These aicondtiiners are the best I have had them in all my rv units I would use nothing else the products are faultless if the is any issue the manufacturers are straight on Tobit to rectify it . Any queries and they come starlight back you I liv this product and all their products AAAAAA111+++++++++ al the way Show reply

I recently purchased a Devanti portable induction cooker for my motorhome. The cooktop is excellent and a great price. Dispatch and delivery also first class. I will be back. Show reply

We bought an inflatable wall tent from these guys as it was cheaper than other places & they were offering a free floor mat. While the tent arrived promptly the free floor mat didn’t. However the communication and honesty from the My Generator Team was on point. They promptly refunded me $50 for the inconvenience and still allowed me to receive… Read more ·  1

the item some time later.

For me, it’s the honesty and follow up that sets this team apart!

We’ll be back!

Legends

Happy customer – Outbax 800w generator is perfect for our market stall running lights. Fast delivery great product.

another happy customer – I had a problem with a machine and made contact with Outbax Support team about it ,and they were very helpful with advice on what was required to overcome the problem and it was resolved and now all is honkey dorry

Excellent – Excellent service and people to deal with. I can't fault the product Show reply

Very good after sales support – I purchased 2 items, Enerdrive 40A DC DC lithium charger and Enerdrive 240V 20A lithium charger. I couldn't get the 240V charger to work correctly. Contacted Mygenerator by email and got a prompt reply with suggestions of what to check. It was a high resistance connection in existing camper wiring causing the problem. Great service from mygenerator. And great prices.

Temporary Discount pricing appears to be closer to permanent – Ordering process was fine, delivered in a couple of days. My only problem was that when I was searching for the item, My Generator had a ticking clock, saying price was time limited so I ordered before expiry. Problem was day after I ordered, same ticking clock was there with now later expiry.Current price is now $33 under what I paid, plus another $40 at checkout, and oh yeah the the timer clock is going again on this deal, so don't rush in!

10 out of 10 for My Generator.com.au, cost of Solar Charge Controller and product as well – I bought a Renogy New Edition Voyager 12/24V 20A PWM WATERPROOF Solar Charge Controller to charge my caravan. The price of only $50 with free shipping is amazing. Great product, great price and great service from My Generator.com.au - highly recommended by me.

Great Product, fast delivery, very happy – Purchased Aussie Traveller Screw in pegs through MyGenerator. Quality product, quick delivery with tracking, very happy and will most certainly shop through MyGenerator again.

Outstanding Service and competitive pricing – Purchased an Enerdrive 200 a/hr Enerdrive lithium battery from My Generator. Price was very competitive and delivery very quick. Very happy with the product.

Great Service – I have been a customer of My Generator since 2019 and always experienced great service. My latest purchase of an Anti Flap Kit was short one awning arm. Upon contacting My Generator, they quickly acknowledged the issue and shipped the required arm overnight.

Forget about after sales service! – I hope those people who gave rave reviews about delivery and installation never have a problem which requires home service. There appears to be no such thing. All they can suggest is take my 90 kg generator 60 kms away and they might be able to help. So the bottom line is that this outfit provides no after sales service, only unhelpful suggestions.

Excellent – Great service and super fast delivery. Very happy with our generator.

Great !!!! – Great service fast delivery very happy with item deal with again

Great Deal – Quick and easy delivery to my door. Outback Generator has been quiet and reliable so far running caravan Airconditioner.

Excellent service and communication – Not only did I find the best price for our Dometic fridge from My Generator, the back service and communication between them and the manufacturer was very professional and efficient. Be confident you will be looked after if the need arises.