4WD Supacentre

Very disappointing experience. I placed an order 9 days ago, and I still haven't received it. The tracking information hasn't even progressed. it only says that the shipping information has been provided to the courier, which means the parcel hasn't actually been handed over yet. I really regret buying from 4WD Supacentre. To make things worse, no… Read more

one answers the customer support phone, so it's impossible to get an update on the order. This has been the worst online shopping experience I've had in Australia. I won't be purchasing from them again.

I WOULD NOT RECOMMEND THEM UNLESS YOU ARE DESPARATE. Their solar mats fall apart after 9 months. Bought 3 of these to realise this. Bought a 110 litre fridge/freezer. The sales staff were good. Making a warranty claim is like dealing with Trump. The freezer stopped working after 15 months. Was told it was out of warranty and basically bad luck. … Read more

Freezer went from -24 degrees to 0 degrees in a 24 hr cycle. Lost lots of frozen stuff. Dropped into their Mildura store and was told that it had 5 years warranty. Had to send photos and videos. Did the video, they did not like the video, so made another 3 videos of the freezer not working. Finally got told to bring it in. Took it to Orange store and bought a 30 litre & 60 litre drawer fridges. Orange store would not give us a receipt for returned fridge. They said a cash credit would be done. TWO weeks later it has been a battle to get them to reimburse for the 110 litre fridge that would not work. They say they have reviewed the video footage and state we did not return the unit. (WE DID) It has been phone call after phone to get them to chase it up, on a daily basis. They state they cannot verify we returned the fridge. As if we want a dead fridge in a small caravan Store staff are good. The warranty and claims people are atrocious. You would be better off dealing with Donald Trump, cause at least you know you will be ripped off. You get what you pay for and Kings branded products are not really very good. Maybe the NON electrical stuff is okay. I don't want to take that risk, so have decided never to go back to Kings 4x4Supacentre. Not even if I am desparate.

I purchased 3 stoves - one for myself and the other 2 for my sister and mother in case they needed them during floods etc. but they purchased their own. So I took back the 2 stoves I purchased for them, keeping one for myself. Firstly,4WD refused to refund money and only gives store credit. I was told at the time I had 2 years to use it. Later I… Read more

received an email with the credit amount and it had only one year to use it. When I raised that under Consumer Law it is supposed to be at least 3 years - they said that is for gift cards and not store credit. I thought it was 2 years credit and was about to use it and it was pointed out to me that it ran out in a year. I will not shop with them again. TP Brisbane

Just warning everyone do not buy from 4wd drive supacentre because if you open the cardboard box it came in you cannot return it even for an exchange or credit, yes I’m talking about the cardboard box it was sent in not the actual item itself!! You… Read more

would not even k is the box had been opened as I was very careful! How are you supposed to know what you bought is suitable if you cannot open it!! Will not ever buy from them again

Never buying anything from 4WD Supacentre again, as they do not honour their statutory “fit for purpose” obligations, in terms of Victorian Consumer Affairs guidelines. Their shonky gazebo hubs are only useful as a sun shade. They leak like a sieve… Read more

with the smallest shower of drizzle/rain. Poor quality stitching and no sealing of seams. I obtained advice from Victorian Consumer Affairs, who advised that 4WD Supacentre are breaking sections 54,55,56 and 263 of Victorian Consumer Law, by not providing a repair/replacement/refund for faulty goods that were not fit for purpose. I wish I have of read the independent online reviews of the product - not 4WD Supacentres own review site, as I would not have purchased the product now that I have read other reviews of the product. External Satisfaction Rating of 1.4 pretty much says it all. I ended up returning the Gazebo Hub to the local store, for them to dispose of, as its a unusable.

I am very happy with the 4WD Super Store customer support and it's products. However, their freight supplier sucks! I had a parcel that was 3 days late and nobody could help me find exactly where the parcel was after the delays. I spoke with 4WD Super Centre support and they advised they'd "escalate" my order asnd get nback to me in 24-48 hours. I… Read more

also spoke through online chat and on the phone to Team Global Express - they couldn't tell me the address of the depot, or even the phone number, where my parcel was held up. After considerable googling, I found what was apparently the regional office, and they told me to try 2 different numbers in Tamworth. I tracked the parcel down myself and have arranged a friend to collect. The delivery process has been a debacle showing that Team Global Express are pretty hopeless at, well, delivering parcels on time and advising where my parcel is/was or where I could find it. But it all ended well. After hours of hassle chasing it down myself. Advice to 4WD Super Centre: find a new courier company because the one you have now sucks!

I recently had an excellent experience with the 4WD Supacentre Claims Team regarding my Adventure Kings 24Ah Power Pack. The team took the time to review my case and handled it professionally and fairly. They offered me the choice of a store credit or a replacement, which I really appreciated. I decided to upgrade to the 36Ah Power Pack and was… Read more

happy to pay the price difference. The team went above and beyond by helping me choose the best bundle package to suit my needs and arranged a convenient click-and-collect from my nearest store.

Throughout the entire process, the claims team was friendly, responsive, and genuinely committed to helping. Their outstanding customer service has strengthened my confidence in the Kings brand, and I'll definitely continue purchasing my camping and touring gear from 4WD Supacentre. I am a big fan of 4WD Supacentre. Thank you for making the whole experience smooth and hassle-free!

I purchased a drawer for my son’s birthday. The Parkinson store is not far from my home, so when I checked out, I requested to click and collect. When I went to pay it came up as delivery at a cost of $78 so I went to edit and ticked the box for C&C then pushed pay. When I received the receipt and it said that it was getting delivered and I was… Read more

charged the $78. The next morning I emailed them to change it to C&C I was told it was too late. Being a very long time shopper. I will be looking elsewhere moving forward.

Th8s company sells awnings that dont meet claims of "weatherproof" and "waterproof " in advertising on website or on packaging. Defective products returned are denied refunds, and staff are trained to deny consumers their rights under Australian Consumer Law. Rrported to ACCC for false advertising, and legal actions initiated to achieve refund. AVOID THIS COMPANY! Show details

We visited the Kings 4WD Supacentre Store twice in the past few weeks to kick start out 4WD camping journey. I have never experienced such exceptional customer service. The team approach you on the floor proactively, have expert advice, show patience and thoughtfulness, and help you bundle items for savings and efficiency. Even better, they… Read more ·  1

collect it all for you, and link it digitally to the check-out team, so all you need to do is rock up and pay at the counter after you've had a good browse. All of this with a smile and genuine care factor. Whomever is looking after that Store, way to go to you and your motivated, superb team. We will absolutely be back. Thank you!

Really good prices during sales. Good midrange products that do the job. Easy to buy online. Friendly staff who were happy to answer questions and make recommendations. Good experience. Show reply

Camping got easier – Tried out the Thumper compressor and the solar panels over Easter. The compressor did not miss a beat. Inflated the tyres on the cruiser in no time after a few days on the beach. It didnt get as hot either as my old one used to do around the hose connection. Extremely happy with it and hopefully will serve me well for many years to come. Set the… Read more

solar panels up on the beach for 2 days charging a lead acid 70 amp hr battery. It run the fridge and a strip light without even looking like going flat. I checked the voltage across the terminals while charging and got 13.85 volt consistently even thou it was mainly overcast. The solar controller outputs 17.6 volt not coupled to the battery which shows its working to its specification. Both these of these items are a great addition to the camping set up. No doubt to me that the 4wd Super centre products are on the mark for price and quality, have payed a lot more for inferior products in the past.

I purchase a kings jump start kit good price thought it was not working properly returned to Parkinson store was assisted by Baxter who was very helpful and professional extremely happy with the assistance will return Show details ·  1

4WD Supucentre - Geelong We dispute the refund of our returned goods being processed as a store credit instead of refund to our credit card. Which is a breach of consumer laws in Victoria. We will be reporting this to Consumer Affairs and office of fair trading and will also be exploring compensation for stress due to their manipulation of… Read more

customers rights.

In summary:

• Goods purchased in morning and returned within 6 hours due to products not compatible with existing battery pack.

• Products returned unopened.

• Sales staff attending to the return agreed existing battery pack too small for products

• Original sales staff stated the battery pack was adequate.

• Research show battery is not adequate.

• Customer Service staff on the 1800 number rude and unhelpful.

• Staff keep saying it was a Change of mind refund, it is not it was purchased in error on my behalf and misinformation of sale staff behalf.

The research clearly show the products need a larger battery and if that had been mentioned at the time of purchasing we wouldn’t have purchased the products.

Really disgusted with this process and appalled by your staff attitude. As paying consumers this has been total customers manipulation and abuse. I found their comments insulting.

We will be taking this matter to the highest level. We will make sure that others that have had the same issue with this company come forward and are spoken for too.

I’ve had a really disappointing experience with 4WD online store, they’ve become completely unreliable. I placed a click-and-collect order for 4 items online, collecting at Ballarat Store, all showing as in stock at the time. Shortly after, I received a notification confirming that all 4 items were ready for collection. Since I live about an hour… Read more

away, I made the trip to Ballarat specifically to pick them up.

When I arrived, I was told that one item was actually out of stock, and another had been damaged by a forklift. I was asked to wait until both items were available again before coming back — meaning my trip was completely wasted.

After waiting a few weeks with no updates, I called them. They told me one item was now available and the other could be sourced from Bendigo, and that it had been allocated to me. Before making another long drive (this time to Bendigo), I called again just to confirm — only to be told that item had already been sold out as well.

At that point, I contacted the Ballarat store again, and the only solution offered was a refund.

Overall, this was a frustrating and time-wasting experience — inaccurate stock information, poor communication, and no regard for customers who have to travel long distances. Really disappointing.

Purchased many items, and generally ok with quality, knowing that its not going to be the best, but tecently purchased 2 items online that turned out had the incorrect dimensions listed and hence didnt fit. Should have been a simple refund as the 2 items were still in original packaging (1 opened, 1 not) abd both as new obviously. My god do they… Read more

make you jump through hoops.

Wasted hours. Wasted fuel. Treat customers like garbage. No. "Sorry, for our mistake'.

Still waiting on the refund as they assess the claiim...

Ong we waited over 30 minutes and still no result in returning an item ended up going to another store nobody helped us at canningvale store not first time I’ve had issues with canningvale store

Beware of the return policy with kings as we bought something, opened product went to return it for an in store credit, would accept product back as it had been opened Definitely not a store I would return to in the near future Please read the fine print carefully on returns Show details

I purchased a stretcher bed and swag combo (rated to 200kgs). Both products sat unboxed and unused for 3 years due to covid and health issues. I went to finally use the stretcher and it completely collapsed and failed the very first time I used it. Despite many attempts at a reconciliation the company refused to uphold their obligations under Australian Consumer Law. Do NOT purchase from this company.