Best Camping Shops

Very disappointing experience. I placed an order 9 days ago, and I still haven't received it. The tracking information hasn't even progressed. it… Read more

only says that the shipping information has been provided to the courier, which means the parcel hasn't actually been handed over yet. I really regret buying from 4WD Supacentre. To make things worse, no one answers the customer support phone, so it's impossible to get an update on the order. This has been the worst online shopping experience I've had in Australia. I won't be purchasing from them again.

Excellent..just disappointing the price I paid for the unit was low and a week later it was substantially lower then lower some more. Thems the breaks

A camping shop that can’t deliver a tent is a bit like a bakery that forgets the bread. That was my experience with Snowys. I paid extra for express… Read more

shipping, which clearly stated 2-day delivery. After two days, only the accessories arrived — the actual tent (the main thing I ordered) didn’t. I called them and was told “it was too big for the truck” and that it would arrive “tomorrow.”

Tomorrow came. No tent.

I called again. This time it was “the next day.”

Then Friday came, and suddenly the story changed to “it will arrive in 5 days.” At that point I asked if I could simply pick it up from the depo, since clearly shipping wasn’t happening. Their response? “Maybe, we’ll let you know.” They never did.

After all that, they offered a refund. Fine. But when I called the next day to check on it, they told me I would need to post the accessories back myself, wait for them to receive them, and only then would they process the refund.

So let’s recap the adventure: • Paid extra for express shipping • Didn’t receive the main item • Given different promises every day • No follow-up to help me • Then told I need to spend more time and effort returning items just to get a refund for their mistake

This was an incredibly frustrating experience. For a well-known Australian outdoor retailer, the logistics, communication, and customer service were shockingly poor.

Camping gear is supposed to help people get outdoors — not trap them in a customer service loop.

Very disappointing. Purchased a sleeping bag that did not meet the published standards. When I raised this with them I received a number of long emails trying to justify the poor performance and no support. Buyer beware. I won't be back

Every product that I have purchased is more than capable of handling what I live with in my 12v lifestyle. I have lived this way for 15 years and I… Read more

love the products that Kickass sell. New products are released regularly that are awesome. I have had a run of bad luck recently, and the after sales service provided by Kickass far exceeds any company that I have ever dealt with.

Got my MIRA safety CM-6M gas mask today its sweet as I'm totally satisfied thank you very much appreciated cheers

Great mirrors, easy to install, field of view greatly improved. Look wicked on the truck

Dealing with caravan rv camping was so easy, free shipping only blot through border express who are not well know in Tasmania and did not provide any… Read more

shipping updates or information when asked. But this was not caravan rv campings fault. Items including free shipping were well priced, dispatched quickly and arrived safely and early. Would certainly deal with them again.

The batteries are great I had been looking for that brand and type of battery for along time.

TAKE NOTE OUTBACK EQUIPMENT AND IT'S CUSTOMERS: Under Australian Consumer Law, businesses must supply goods within a reasonable timeframe. If you… Read more

cannot fulfill the order promptly, customers are entitled to a full refund to their original payment method. Customers do NOT have to accept store credit if you fail to deliver on time. This is the law and is not voided by your terms and conditions. It contravenes ACL if you state that orders cannot be canceled even when severely delayed. Until this is remedied, contacting the bank and initiating a CHARGEBACK is the only remedy.

Dwayne was very helpful - great customer service - had a problem with an item and Dwayne fixed it to my satisfaction instantly. Thank you.

Kulkyne Kampers great service and great products – Part of my order was unavailable and there was a small delay, Kulkyne’s communications were very professional that emailed and called me on my mobile… Read more

to let me know how long the delay was and to offer me the option of waiting for the items to come in and send everything in one package or receiving the items they had now and sending the outstanding items as soon as they came in. I took the second option with no extra costs for two deliveries. The first package came with good tracking and the correct items, Mandy called and emailed to let me know the second package was on it’s way ( in the time frame I was originally told) all items were as described and very well made and packaged. It has been a pleasure to do business with a company that provides a great level of service and goes the extra mile to do what they say they will do.

Just wanted to say how much we appreciate your team in Sydney who’ve assisted us when we were searching for hike bags. I believe the first guy who… Read more

assisted me was named Alex, and the second time I came in the store with my partner, a lovely lady who looked a bit like Keira Knightly went through everything with us again. What a lovely team you have, very knowledgeable and patient. Thank you so much and we’ll be coming back again and again for sure!

We purchased a Hottap V1 portable hot water unit over 15yrs ago and recently it wouldn't ignite so I followed all the troubleshooting tips but still… Read more

couldn't get it to go. So I reached out to Joolca on a Saturday not even thinking Id get a response until Monday but by 5pm I had a reply. In my email I asked if they had trade in deals before I made another purchase. They then proceeded to tell me to give the unit one more go and try some different steps. Well you wouldn't believe it but it started! Not sure how much longer this beast of a product will last but for the years of travelling around Victoria, washing my horses, dogs and helping with jobs around the property, its one of the best purchases we've made. As you can see from the 15yrs of wear and tear in the photos these products are built to last and therefore we highly recommended Joolca, they deliver 5 star products and 5 star service!

Botanex are great to deal with. Amazing price for the product I purchased, helped by customer service to make sure I'd ordered the right product for… Read more

my needs. Delivered fast, then went above and beyond to resolve a problem created by the carrier damaging the goods in transit. Amazing service, don't hesitate.

Bought an Anti flap for the awning and it took 3 calls and 4 emails to get the matter partially resolved. Initially provided a wrong manual and an… Read more

eventually emailed me the manual. This is awful to say the least. If you are after anti flap kit for Fiamma, then dont bother their barnd. It is cheap horribly designed and you get a universal adaptor kit unlike Fiamma's bespoke product. The manual is in the form of marked up photos.

Finally found a local Aussie shop that actually knows their gear! Cosy Camp has a cracking range of products that actually stand up to the conditions… Read more

out here. I had a few questions about my setup and the customer service was top-notch—friendly, helpful, and clearly experts. Great to be able to support a local business that supports the camping community. Highly recommend!

Very impressed. Products are well priced and fast efficient service. Everything arrived quickly, well packed and in perfect condition. Many thanks Mega boutique. I’ll be back again.

The products the send are good, however, if you have any issues with the products, good luck trying to get in touch with them! They don’t answer… Read more

their phone when you call them, they don’t respond to you via their text messaging service which is their recommended contact preference. Essentially this company ghosts you and you will never get a response! So if you buy something from them and you want to return it within the 30 days as per their policy, good luck because you’re now stuck with the item. When you buy stuff from this, use a pay service such as PayPal or something similar

Very bad experience. Lack of professionalism and helpful customer service. Never again.

Don't usually leave reviews but feel like I should. Have a few Hardkorr products, favourite being my Tri Colour Awning Kit, had it just over a year… Read more

and a one small section of x3 white diodes died in one strip, contacted Hardkorr and within the same day sent out a replacement strip even though it's just out of warranty by a couple months, definitely a lifetime customer!

Best value survival kits, with awesome service – I bought Bushman Tactical Survival Kit, it was and continues to be fantastic. Has everything I could want or need. Right down to the smallest… Read more

details. I particularly love the wax tinder ropes. They just make starting campfires and cooking so much easier out side as they don't blow out like a match.

Awesome service and grate products, I would happily recommend to others.

Returns policy is questionable. Wondering why we need to cover the cost of returning faulty items? Makes no sense. Sending back bulky items is not cheap!

Prompt and professional – Bought two osprey bags. Shipped the next day, delivered the day following. Bags as described and well packaged. 10/10 from me!

They gave a coupon to use before 30th June. I was trying to use it for an online purchase but the website kept rejecting it. I have contacted them… Read more

about this. Their response was only to look into this. When I followed up again because that day was the last day I could use the coupon, there was no response at all even until I post this review. A really bad service that deserves 0 star.

Curtis was so helpful and went out of his way to make the delivery straight forward and on time. I secured the My Coolman aircon at the very best price, so I'm a happy camper.

Ordered product 2 weeks ago tried all day to find out what is happening with product the receptionist was very helpful and kept trying to get them to… Read more

contact me also sent numerous texts still no reply tracking says it has not been sent this is the worst customer service I have ever had I will never do business with them again I just want a refund

I have bought a fair number of Olight products and accumulated loyalty points. Unfortunately these points have become almost useless as Olight… Read more

withdraws items worth aiming to get for my rewards points and instead only offers items that are not even torches. Also the spin the wheel for a prize is so fixed with the outcome of the spin invariably set at 50 coins. No ethics in thei company and there are definately torches by other companies that outperform and cost less than Olight products

Missing items from order. Rang several times, emailed several times. No response. Part of the order was delivered quickly although I did pay the extra postage cost for express delivery. Really bad customer service.

Brilliant customer service! – I ordered a scope but they didn't have it in stock. They called me the same day I ordered it to apologies and said it would be a couple of weeks to… Read more

get in or they could refund me - I chose the refund. They refunded me there and then over the phone and I had my money back the next day. I will shop there again!