Best Camping Shops

Absolute garbage service. Bought and paid $42 for shipping. Their courier threw a lithium battery over a wall and now I have no battery and no… Read more

refund until they receive the battery back. I have to supply photos of the damage to the box, the battery, including batch number. What a joke! I guess you get what you pay for. Cheap pricing, cheap service.

Avoid.

Very satisfied with service fast delivery and excellent little generator very light perfect for my needs fuel up ,add engine oil prime up started second pull and so quiet even quieter on eco mode ..

A camping shop that can’t deliver a tent is a bit like a bakery that forgets the bread. That was my experience with Snowys. I paid extra for express… Read more

shipping, which clearly stated 2-day delivery. After two days, only the accessories arrived — the actual tent (the main thing I ordered) didn’t. I called them and was told “it was too big for the truck” and that it would arrive “tomorrow.”

Tomorrow came. No tent.

I called again. This time it was “the next day.”

Then Friday came, and suddenly the story changed to “it will arrive in 5 days.” At that point I asked if I could simply pick it up from the depo, since clearly shipping wasn’t happening. Their response? “Maybe, we’ll let you know.” They never did.

After all that, they offered a refund. Fine. But when I called the next day to check on it, they told me I would need to post the accessories back myself, wait for them to receive them, and only then would they process the refund.

So let’s recap the adventure: • Paid extra for express shipping • Didn’t receive the main item • Given different promises every day • No follow-up to help me • Then told I need to spend more time and effort returning items just to get a refund for their mistake

This was an incredibly frustrating experience. For a well-known Australian outdoor retailer, the logistics, communication, and customer service were shockingly poor.

Camping gear is supposed to help people get outdoors — not trap them in a customer service loop.

Very disappointing. Purchased a sleeping bag that did not meet the published standards. When I raised this with them I received a number of long emails trying to justify the poor performance and no support. Buyer beware. I won't be back

Being new to offroad adventure, I needed all the help I could find to equip my new Defender. Robert was able to put me on the right track by… Read more

suggesting the appropriate power station. When I picked it up from the Laverton store in Melbourne, I met Brendan who helped me choose several other products. The thing I valued most was their expertise and friendly approach. The positive experience was also matched by great pricing. I will definitely be back for more as my rig grows.

Got my MIRA safety CM-6M gas mask today its sweet as I'm totally satisfied thank you very much appreciated cheers

Great quality product delivered on time. Seemed slightly more expensive than I had imagined however I guess you get what you pay for and the unit works 100%

Much thinner and larger than I expected. Too big . I ordered size 9 and received 41 which is usually 9.5

[Name Removed] provided the absolute worst customer service to a client who has purchased from them before. I am so disappointed and let down by his… Read more

actions. In dealing with a failed delivery where the driver did not attend at all, [Name Removed] decided to take the side of the courier company. Even after I said that i would pay a redelivery fee if he and the courier Star Track (worst courier in Sydney) could prove they even attended. He refused flatly and continued to take the position of the delivery company. The whole time I was made to be the person at fault by [Name Removed] and rather than resolving the issue he preferred to take the easy way out for himself and cancel the order. Meanwhile he has let me and my client down. NEVER AGAIN

Dwayne was very helpful - great customer service - had a problem with an item and Dwayne fixed it to my satisfaction instantly. Thank you.

The quality of the swags is excellent. The customer service is exceptional. Mandy has looked after me on more than one occasion. This is the only brand of swag I will ever use.

If you are looking for a business that carries stock for all items advertised as being for sale, or deliver items within advertised time frames, then… Read more

keep looking. There are plenty of them out there, and most provide a reasonable service with item delivery, or at the very least keep you updated with your order status. I'll be using one of those from now on

We wanted a better travel toilet solution; the traditional porta-potty chemical toilet was stinky and a pain to deal with for waste disposal. The old… Read more

unit often leaked, gross and disgusting.

The Joolca GottaGo toilet has been a major upgrade. First, it is incredibly well designed and built. Very solid in construction, fit and finish. Comfortable to sit on and the waste compartments well sealed. We chose the Eco option and are very happy. The separation of urine and solid waste is great which makes disposal and cleaning very simple. We have experienced no unpleasant odors with the GottaGo toilet.

Mounting the unit was a very easy operation following the DIY guidance on their website.

Where Joolca really shined was when I had a question on the mounting and details on their website. I reached out through chat, well after normal business hours, and they go back to me almost immediately! The tech was very knowledgeable and responsive and solved my questions quickly. They were friendly and provided me most excellent customer service. In fact the level and quality of their service and product is what prompted me to take the time to write this review.

I am a very pleased and satisfied customer and have no doubt I’ll look to Joolca if I have other needs for which they make products. Thanks Joolca!!

For the last 5 years I have been a loyal customer purchasing various items from the Fortitude Valley store in Brisbane. Today on August 11th, 2026 I… Read more

decided to do shopping and as I went into the store the person greeting me was totally rude and inconsiderate. When I started shopping I was followed around like I was a criminal and then they started saying nasty things behind my back. This is the last time I ever shop at "Paddy Palin" again and because there is another camping store on the same block virtually next door, I will instead shop with them instead.

I ordered the Al-Ko 740mm drop down steady's while I was still outback. They arrived in good time and were easy to install. Fully extended they are… Read more

actually shorter than the units they replace but they were quite often rendered useless in uneven ground when they were too long for the gap once the camper was levelled. The Al-Ko units appear to be made of a solid construction.

Botanex are great to deal with. Amazing price for the product I purchased, helped by customer service to make sure I'd ordered the right product for… Read more

my needs. Delivered fast, then went above and beyond to resolve a problem created by the carrier damaging the goods in transit. Amazing service, don't hesitate.

Finally found a local Aussie shop that actually knows their gear! Cosy Camp has a cracking range of products that actually stand up to the conditions… Read more

out here. I had a few questions about my setup and the customer service was top-notch—friendly, helpful, and clearly experts. Great to be able to support a local business that supports the camping community. Highly recommend!

Damaged product, arrived appearing faded/used - perhaps ex-demo or someone else’s return? Definitely not a new item. Will not allow refund as its bedding and no returns as per fine print. I wish I could give 0 stars.

The products the send are good, however, if you have any issues with the products, good luck trying to get in touch with them! They don’t answer… Read more

their phone when you call them, they don’t respond to you via their text messaging service which is their recommended contact preference. Essentially this company ghosts you and you will never get a response! So if you buy something from them and you want to return it within the 30 days as per their policy, good luck because you’re now stuck with the item. When you buy stuff from this, use a pay service such as PayPal or something similar

Don't usually leave reviews but feel like I should. Have a few Hardkorr products, favourite being my Tri Colour Awning Kit, had it just over a year… Read more

and a one small section of x3 white diodes died in one strip, contacted Hardkorr and within the same day sent out a replacement strip even though it's just out of warranty by a couple months, definitely a lifetime customer!

Purchased a Reconn bar kit and was very disappointed with the quality of the products. The plastic end caps on the bars are loose when locked on. So… Read more

they move around and rattle. Had to tape them up to secure them. Very bad considering the price of the roof racks. Also got some of their eye bolts zwifloc. When done up they are all at different angles. You can't line them up in a direction you need/want. Over priced rubbish. Very disappointed with the Rhino racks given the price and the fact they're an Australian company. I do not recommend Rhino racks. You'd be better off getting cheap Ebay ones. You'd probably get better quality at half the price.

Ordering process easy, delivery to us was great as we are rural. Product was easy install and works a treat. Whole process amazing

Best value survival kits, with awesome service – I bought Bushman Tactical Survival Kit, it was and continues to be fantastic. Has everything I could want or need. Right down to the smallest… Read more

details. I particularly love the wax tinder ropes. They just make starting campfires and cooking so much easier out side as they don't blow out like a match.

Awesome service and grate products, I would happily recommend to others.

Returns policy is questionable. Wondering why we need to cover the cost of returning faulty items? Makes no sense. Sending back bulky items is not cheap!

Prompt and professional – Bought two osprey bags. Shipped the next day, delivered the day following. Bags as described and well packaged. 10/10 from me!

Products are good. Staff friendly. Return on new item refused because there wasn’t a box which had been left at the store when purchased. … Read more

Customers service rapidly turned when Manager arrived and the reason for denying an exchange for a larger size changed to ba about having been worn for ten minutes. Whilst young staff and central customer service were helpful the store manager went out of his way to be unhelpful and unreasonable. A lifelong customer lost

Just bought a amc tactical vest and it’s amazing, very comfortable and practical. Used it over the weekend and a great edition to my cadet gear.

Ordered product 2 weeks ago tried all day to find out what is happening with product the receptionist was very helpful and kept trying to get them to… Read more

contact me also sent numerous texts still no reply tracking says it has not been sent this is the worst customer service I have ever had I will never do business with them again I just want a refund

Brilliant customer service! – I ordered a scope but they didn't have it in stock. They called me the same day I ordered it to apologies and said it would be a couple of weeks to… Read more

get in or they could refund me - I chose the refund. They refunded me there and then over the phone and I had my money back the next day. I will shop there again!

This is my second attempt with warranty with OLIGHT AU...... The first time was a magnetic charger that didn't function correctly...It was an… Read more

extremely painful process getting a replacement cable from OLIGHT but I gave them the benefit of the doubt as I think they may have thought I was trying to replace a lost cable for free. I had to prove to them that I have several of their mag charge torches and several cables laying around.

Now I have a problem with my Javelot Turbo 2 which is about ten months old. It appears the tail switch has a problem where the light only flashes on very briefly when I press the tail switch.....I contacted OLIGHT about two weeks ago and reported the problem and they asked me to do a few checks on the torch, which I did. I reported back to them that the malfunction was still there. They issued me with a warranty claim number and advised me the claim was under review and to be patient. Two weeks later I contact them again regarding what progress has occurred only to find it is still under review and for me to "be patient" again....

After reading their "wholehearted" warranty and return process on their website it seems at odds with both my previous and current experience. Firstly if they don't have the technical ability or parts to repair my torch, just replace it. Next, the torch is never going to be repaired while its in my possession so why haven't they asked me to return it to them for a proper diagnosis of the fault and a "WHOLEHEARTED" prompt remedy....I rely on this torch and after two weeks of nothing more than a "be patient" I am starting to think my first claim with them might be a standard warranty format they run...Prompt sales and ???? backup...NO MORE OLIGHT'S FOR ME!

OH!!!! and if your torch buggers up under warranty they will replace it with a used one. They have a warehouse in Sydney but I get the feeling its run from China