MYOB

If I could give zero or a minus I would, been with this poor service company for nearly 13 years with my business, had multiple issues over the years, go to zero, don’t use MYOB Sold my business and send an email after 2 phone calls waiting for 1-1.5hrs had to hang up, apparentky the cancellation team dont look at emails apparently but they are… Read more

still charging my credit card the full amount, also when you sell, you are stuck with them for 7 years after selling.. as you don’t own the files

Avoid this company at all costs. When you open a St George Business account, you’re supposed to get one year of free MYOB, clearly advertised on their website. Yet no one there seems to know what’s going on. For the past six months, they’ve continued charging the subscription despite numerous tickets and calls. Promises of a callback to resolve… Read more

the issue went unfulfilled, and no one responds to the tickets. I’ve spent at least an hour on hold each time trying to speak to someone. I’ll be making an official complaint to the ACCC.

Absolute trash service from this company, let me tell you when i say service is slow i dont mean they might take a few hours to respond I mean weeks to respond, the last ticket i have took 3 months to respond to. I was unable to perform any admin functions as I was apparently not an admin, as the only user and the user that setup the account it… Read more

would be difficult for me to find an administrator to give me permission, even the telephone technical support couldnt do it, and they said you are the admin, that took 6 hours on hold to me be told that only customer service could fix it, and I was already waiting several days for them to reply, spoiler, they never replied. I couldnt cancel my account, not admin, my subscription rolled over again, charged again, still couldnt get admin sorted waited again tried to call customer service again on hold for several hours, told OK we can cancel manually but no refund for you, if you dont like it raise a ticket. Again really awesome service, still havent had a reply from the other tickets... that was 8th April 2026... I just today received a response, no refund for you, you didnt cancel 10 days before roll over so youre not getting a refund, its the 3rd August 2026.

If you want support, choose a different product, these guys just want your money, they dont really care about your business, its in the name, mind YOUR OWN business, they couldnt care less.

Support are absolutely hopeless. Over 2 weeks waiting for them to upload my file to the new online subscription that they have forced me to upgrade too. Unless you are competent in this area, stay away from them. Are the worst customer support i have experienced.

Long time MYOB user (like 20 years +) but sad to say I am not a happy customer after the recent changes and ZERO response from multiple attempts to try and contact MYOB for help via requests, phone calls and Live Chats. Very sad. Not sure what I… Read more

am to do now. Plus my subscription rate increase from $90 to $120 only 3 months ago and since then no support, no help and no improvement on product. Not a happy customer :-(

I have been with MYOB for over 15 years. Of late the support has been appalling. I have had an issue with credit card payments not automatically reconciling, and after 5 seperate phone calls of an hour and a half each, going over the same issue… Read more

with another kind but ultimately unhelpful support person, only to be promised that the issue has been escalated to their development team and that I will be updated, and then not to hear anything back! Frustrated to the nth degree -absolutely no ability to escalate the issue myself! I have started using Xero for some of my files due to MYOB abruptly ceasing their offline file support and all I can say is RUN DONT WALK.

Customer Supporter Nikki is a LEGEND – Nikki saved me from a week of follow ups through the on line support from which i only received confirmations of my contact. In few minutes she had things going in the right direction with a smile in her voice. She was totally professional, helpful and polite. She coached me through the entire set up process… Read more ·  1

and made sure all the extras were up and running too. Thank You Nikki, you saved my end of financial year week.

I’ve found MYOB really easy to use. All my key cashflow info is right there on the dashboard, invoicing is simple, and I’m loving the new MYOB Assist app - no more lost receipts and unclaimed expenses! Show reply

Absolute piece of trash product, Saturday afternoon my busiest day of trade and I cannot sign into my account, the entire website is down, video proof available 1/8/2026, this company is incompetent and have has hijacked my business.

I use MYOB payroller to pay do Pay Run and it is totally rubbish software. It is so hard to use. Just want to tell MYOB software developer, if you can not do your job properly, you should not put the software into the market for sell. Waste my lots of time to setup all the employee, super, and now i am stuck on pay super. When I click authorize,… Read more

the following message shows

"You need to verify your mobile number before you can authorise payments. Please check the email we sent you for information on how to do this."

The above message didn't tell me how to verify the mobile number, is that difficult to just add an button on the screen said "verify your mobile".

You said will send email to me to verify my mobile and the below is the email I received.

Hi xxx,

Great news – MYOB Pay Super is now active for xxxxxx Pty Ltd.

Now that you’re all signed up, we’re excited to help you make your first super payments using MYOB Pay Super.

But first, here are two things you need to know:

Check your fund and employee details: Before you make any super payments, make sure your super fund information, like the registered name, is correct and complete. Also check that your employee details are complete, including their address, birth date, gender, and super fund. We’ve got some handy instructions that’ll step you through what you should check in MYOB AccountRight or MYOB Business. We’ll notify you when your settings are changed: If the Pay Super payment limit or other details need changing later, take a look at our help page in MYOB AccountRight or MYOB Business. When changes are made to the Pay Super settings, confirmation will be sent to all MYOB account administrators by email. Ready to make a super payment? It's easy

To help you with your first payment, take a look at our step-by-step guide in MYOB AccountRight or MYOB Business.

Regards,

The MYOB Team

Nothing shows how to verify my mobile MYOB Team.

MYOB software developer, wake up and fix the issue.

Customer service is amongst the worst I’ve ever experienced, beyond belief and I strongly advise any small medium business owners to avoid MYOB like the plague Do not subscribe to MYOB, you will regret it. The business model seems to be to frustrate small business users into giving up and forgetting that they’re paying for this terrible service. … Read more

I spent many hours and eventually got a confirmation that my service had been cancelled and I got my next invoice 3 days later, and another one the following month!

I have given up phoning or trying to chat online so I submitted an email instead. 10 days later still no response other than the automated acknowledgement that they received my message.

I read the web site information as I want a low cost very simple bookkeeping system. The Myob system sounded ok and I signed up. THEN upon trying to download the system, it became apparent it is NOT suitable for laptop computers, only mobile phones. I only use laptop computer for bookkeeping. Then I tried to cancel my payment with NO response… Read more

from MYOB. The company has no time to deal with suckers who sign up in good faith. It is a scam to offer something and later say there are limiting conditions. People BEWARE!!

What a rigamarole to get the MYOB subscription reinstated , Other programs have a reinstate button as soon as you open the program , I have had to send a request to open the subscription again for myob for one of my customers , chat bot was not helpful and I wouldnt even try ringing as they are so hard to reach.. I recommend -RECKON or XERO .. good service on those ones.

Myob solo was offered by bank last year and I continued it. When they sent me message that we will renew the subscription this year , i called them and asked to cancel subscription. They did not send any mail before subscription renewal and as soon as they sent me invoice I called and cancelled but they did not cancel for current year and again… Read more

took money. I have not used it for more than few days and after explaining all situation the lady on call cut my call. They have deducted money from my account already. Very bad customer services and bad company. Do not deal with it if you are small business. They extort money

myob is not working correctly today 8/7/26. no support at all. AI doesn't understand anything and is utterly useless. The worst thing they did is take our offline versions away. I have been trying to enter transactions for the last 3 hrs without success. It is disgusting where these platforms are going. Xero etc is no better

3 days on the phone to customer service and hang been hung up on over 30 times. Multiple emails with no response. Impossible to cancel my subscription leaving me the only option to cancel my credit card to prevent them taking payment. Worst customer service I have ever encountered.

Stay away from M.Y.O.B , They've made it SO HARD that I've been on the phone on hold or talking to them for over 25 to 30 hours for the last couple of weeks STAY AWAY FROM THEM , if they can't get there business together , why would you give them yours to oversee , very bad very difficult to use now , i always had account right standed now They've… Read more

made me go online and there configuration is SO DIFFICULT , that it's making me panic and so stressed out that I just want to give up on my own business that I've had for the last 24 years , I've been using myob for the past 20 years and it's beyond a joke , DO THEY NOT KNOW THAT WE ARE NOT ALL ACCOUNTANTS AND OR I.T SPECIALISTS , .!!!

MYOB double charges and won't refund the excess My business has used MYOB for more than 20 years. Last year, I renewed my annual subscription late, because I intended to cancel. Since I had not cancelled before the renewal date, I paid the annual fee. Since then, MYOB has also charged me for a monthly subscription for the same software service.… Read more

For 3 months now, I have been trying to get MYOB support to tell me if I am on a monthly or annual subscription and to refund the excess subscription fees it has charged. MYOB has repeatedly promised to refund the annual fee but has not done so. Despite repeated support calls with very long waits, and detailed letters, I cannot get a useful response from MYOB about when and how the problem will be resolved. They talk about a need to update their systems to handle old invoices but nothing about actually fixing the problem. If you have a choice, do not use MYOB. If you run into a billing issue, you could be facing enormous frustration. ADDENDUM - MYOB response to this review After posting this review, I was contacted by MYOB as set out below. I responded with details of the problem and relevant support cases. Shortly after, I received an email that expressed sympathy but simply repeated what I had already been told. • MYOB acknowledges that it has money that does not belong to it. • It offered nothing but hollow sympathy and repeated the ridiculous, vague claim that it cannot repay that money without resolving an unspecified technical issue in its billing system. No timeframe for resolution is offered. Even after a 3 months delay, it appears that no one with authority will authorise repayment based on acknowledged facts. The conclusion is clear. MYOB is a company that lacks integrity and is shameless. MYOB places administrative convenience above its obligations to act honestly and fairly towards its customer. Based on my experience, MYOB is a disgraceful organisation that is quite willing to deliberately treat its customers with contempt. Do not do business with MYOB unless you have no alternative.

After more than 20 years using MYOB, we've finally made the decision to move to Xero. Frankly, MYOB feels like a product that belongs in the 1990s — or better yet, in the bin. At $165 per month, it should be vastly better than it is. The reporting is poorly formatted, comparing historical periods is clunky, and the inability to seamlessly work… Read more

across financial years in many situations is incredibly frustrating.

Progress invoicing is another major weakness. There is no intuitive, streamlined way to manage staged billing, and in truth, there seems to be no seamless way to do much of anything. Almost every task feels more complicated than it needs to be.

After two decades of putting up with the limitations, we've finally reached the point where the cost, inefficiency and frustration simply outweigh the pain of changing systems.

Here's hoping the next 20 years are a little less painful.

I read the advertising for this ststem and tried to use it on June 11, 2026. The app would not download to my desktop computer. My debit card was debited on that day for the annual subscription. Since then I had time away from home. On return I have tried to contact MYOB. They are not helpful with their web site and have no readily available way… Read more

of contacting them. AI searching gave me a number (1300940281) which would not provide an assistant for 2 hours this morning and this afternoon's call, a message said there is a 4 hour wait to talk to someone. What a disgusting business that treats its customers like that. I guess I will need to start with my bank to see if I can get my money back. Beware people.

Worst company I have ever dealt with in my life. 1) After signed proposal within week from demo, constant follow up from their sales team to push signing proposal and luring with some discount. Real movie started afterwards. During demo or before signing proposal they never talked about third party WEKA which I never trust any third party and ask… Read more

them to remove from our project MYOB said then we need extra 6months which we allowed which means project supposed to Finnish in 1 year however, after 2years it was the same thing.

Paid 96000AUD and invested our more than 2years time, loss of business we were not even closer to finish our project.

only good thing is with MYOB is that they very accurate on deducting Money from your account and overdue follow up. after sending 10+ emails for cancellation still issuing invoices and overdue statements even though 2years contract is finished. Moreover, in proposal quoted us different but deducting regular price.

I can write whole book on this,

Simply stay away from this company. its total fraud. I found multiple businesses who have had same issues hence I strongly believe class action will happen sooner or later for sure. Looting honest Australians will demonstrate their strengths to this global scammers.