Xero

xero is great - so easy to use - I don't have to know double-entry bookkeeping or accounting treatments for the Balance Sheet - Xero comes ready with these. It is simple, intuitive and provides step by step help on functions. A few times I needed technical support, they responded within 1 hour and I was resolved immediately. As a busy 1-person business, they are reasonably priced esp. giving me the digital functionality demanded by the ATO. Show details

I switched to Xero from Manager.io for my new business and it’s been worthwhile. ATO integration for activity statements and STP, superannuation payments, and automatic foreign currency handling are all great time savers. The web UI is pretty clunky - I prefer having the chart of accounts more front and centre and it takes a bunch of clicking… Read more

around to find transactions. I’d like it if they invested more in matching uploaded receipts to transactions and automatic reconciliation, without needing to use their fancy bill platform which is overkill for small businesses. The one time I needed to use support the rep was quick and effective. I’m a bit concerned about vendor lock-in but the price is tolerable for now.

OUTAGES – outages are not really acceptable when they take hours to fix and fees are high and add-ons were not asked for and Xero wants limited liability - gee thanks for passing the buck and ruining my work day

Finally, after 4 requests, I received a response regarding concerns. I was provided with a solution now just need to test to confirm Show 2 replies

While the software works well, it is overpriced and Xero have increased their fees 3 times in less than a year. I have several people who mostly only teach a single class each week but I am treated a larger business in terms of fees due to the… Read more

number of employees I have. I really want to switch to another company but Xero is used by my accountant and so they would prefer I didn't.

We've recently made the change to Xero and it's been the best thing to do. The instructions are clear, the guides and videos are excellent, and the human support is professional, patient and they clearly know their job.

Yesterday (22/7/26) I had an appointment booked with a support specialist named Abhilash as I was having issues with invoicing a particular client, he made contact on time & spent an hour navigating the software, eventually sorting out the problem (which turned out to be the browser I was using to access Xero). Being a tradesman, middle aged &… Read more

computer illiterate, Abhilash was so patient & understanding & I thank him for that & sorting out the issue. Regards, Phil Gosbell

At this time of year you find things haven't been done correctly as the year has gone. Theres been a few issues that needed to be resolved especially for eofy and your team has helped in a major way with very informative and patient consulting.

I've been with Xero for more than a decade, and over that time we've built a tightly integrated system around their API. Unfortunately, we've watched costs continue to rise while functionality has steadily been reduced. We're a very small business, and I'm now paying more than AUD $140 per month for Xero. Following this API change, the only… Read more

option we've been given is to pay an additional AUD $35 per month to relax the daily API limits. That brings the total to more than AUD $2,100 per year just for accounting software. For a small business, that's a significant and growing expense.

The latest API limit change has had a serious impact on our business. We previously had an allowance of 5,000 API requests, which we occasionally reached but were able to work around. That limit has now been reduced to just 1,000 requests, making it impossible for our system to operate reliably. As a result, we're now in a position where we can't process transactions efficiently or get paid.

We reached out to Xero's API support team, hoping for some guidance or a temporary grace period while we adapted. Instead, the response was essentially, "You've got to make changes." There was no flexibility, no transitional assistance, and no recognition of the impact this sudden change has on long-term customers.

I'm deeply involved in running my business—not constantly monitoring Xero's API usage or anticipating reductions in service that require urgent redevelopment. We've invested years building our systems around the Xero platform, and changes like this place an unnecessary burden on loyal customers.

After more than 10 years as a customer, it's incredibly disappointing to see long-term users treated this way. We've accepted price increases over the years because we believed in the platform, but paying more while receiving less functionality and less support is difficult to justify. Small businesses deserve better than being told to simply pay more or rebuild their systems at short notice.

No wondering investors are getting spooked!

The interface is styled poorly, is clunky to operate and does not allow ease of navigation e.g. when searching in invoices, you can't switch tabs without having to type the name in and search again. Ultimately annoying. Also, the whole "Remove & Redo" thing is painful!!! Do better. I will be changing to MYOB Enterprise by the end of the month.

In all honesty - I am looking at alternative solutions! Have been a fan & supporter of Xero for 17 years, but the constant change for the sake of change, the technical issues, price hikes are getting too much! "Support" is now accessed after battling an "AI" bot - even that thing comes with attitude! Granted, Xero is still better than better than the other two "mainstream" solutions, but my patience is wearing thin...

Even though i cancelled this service, they still provided a refund. I am no longer using this system and developing my own. So its not that this system isn't great, i have just decided what's best for my business. They have always been great with support tickets, follow up and trouble shooting.

So far so good -- am finding it less stressful than I thought it would be. With the weekly guidance of my accountant I hope to master the proces without too much difficulty.

Easy to use and the constant product updates ensures that as an accountant I meet compliance such as STP and same day super and very efficient with processing. Support is amazing and timely in their responses

I had a payroll query that I needed to have talked through for me. Yana was fantastic. She contacted me at my selected time and went through everything thoroughly and easily. She helped me sort out the issues and made sure I understood what I was doing. Great service

We've been using Xero for payroll and accounting, and overall it's an easy-to-use and reliable system. The interface is intuitive, payroll processing is straightforward, and features like bank feeds and Single Touch Payroll reporting save a lot of time. Customer support and the online help resources are also very useful. Overall, Xero is a great solution for small and medium-sized businesses looking for efficient cloud-based accounting software.

Xero started off as an amazing product with a simple to use interface for small businesses but endless price rises coupled with useless add on features, daily sales pitches to spend more on add on products from them, endless fiddly changes to the interface and an obsession that their dev team knows more about what clients want than clients do has left the product as something you put up with, not something you love

New at Xero, easy log in, seems to be friendly enough to setup and use....I have only heard great reviews about this product so without hesitation I bought it Anthony B

Xero's support case management process once you get past the AI bot is stellar/awesome/amazingly quick to zero in on solutions, and patiently tolerant of users posing questions about otherwise rarely used (e.g. once per year) functionality. However, like most organisations grappling with trying to make AI bots cost effective, Xero still has work… Read more

to do to remove the support *barrier* that AI bots can impose in some instances. I will approve and endorse the use of AI support bots are they able to parse screenshots in conjunction with text.

We have been using Xero for years and it has been a fantastic platform for both our bookkeeping practice and our clients. It is easy to use, reliable, and constantly improving. A special mention to the Xero support team, who have always been friendly, knowledgeable, and quick to help whenever we have needed assistance. Their support really makes a difference. Highly recommended.

Don't use Xero if you reply on Excel reports. I use Xero for two businesses and its almost impossible to export any data. When you speak to them they ask you to speak to Microsoft. True story!