Xero

xero is great - so easy to use - I don't have to know double-entry bookkeeping or accounting treatments for the Balance Sheet - Xero comes ready with these. It is simple, intuitive and provides step by step help on functions. A few times I needed technical support, they responded within 1 hour and I was resolved immediately. As a busy 1-person business, they are reasonably priced esp. giving me the digital functionality demanded by the ATO. Show details

I have found Xero to be very easy to use and support has been wonderful. You don't need to be an Accountant or Bookkeeper to be able to use. Online training is also very helpful.

What a waste of money. Didn't sync half of the time. Went to cancel and it's going to take a month a cancel, so I'm on the hook for another payment. I really hate those kinds of milk-you-for-the-money policies. I am updating this to two stars, because they have (after I applied 3 times) said they would wave the fee and close it down immediately.… Read more

The person I (eventually) got onto was called "Luke", and he seemed nice. So I have circled back to change from 1 star to 2 stars. If they still charge me, I'll be back.

They have been aware of a known complaint for over two years now and have done nothing to address this.

Not worth the money - Xero continually increases prices without knowledge or consent - they force you to use the subscription model with direct debit. They are just as bad as their competitors. Recommend finding an alternative.

OUTAGES – outages are not really acceptable when they take hours to fix and fees are high and add-ons were not asked for and Xero wants limited liability - gee thanks for passing the buck and ruining my work day

I have used Xero extensively and have found it to be an excellent accounting platform. Three companies I have worked with have all used Xero, which demonstrates its popularity and reliability. It is efficient, user-friendly, and helps streamline day-to-day financial and administrative tasks, improving overall productivity.

Xero is excellent in many ways truely cloud based. Over the years experienced one or two problems. However once Xero are informed problem rectified promptly ( minor problems only)

Quick efficient help with an invoice problem for a very novice tech person. Very well handled and helpful. Provided answers that even I could understand and utilise. Thank you.

Had an issue with a function that was broken in Xero and lodged a support ticket. Got a call back quickly in response to sort it out, but it's still broken and I doubt will ever be fixed. Many functions have been wiped out or made more difficult, despite huge customer complaint and requests for review. Xero seems focused on implementing AI… Read more

functions nobody wants and have limited worth, and on monetising add ons that should be part of a basic package. Sad to see a good product going backwards.

I can't log on there is no support unless you log on all attempts to get support is non existent I found an email address for support but received an automated response saying we no longer have this service you need to log on to your account. total waste of money

Its a great platform but its getting to expensive... only a few years ago i was paying about $50/month its now over $75. I dare say that 75% of the features I don't use. Would appreciate a dialled back plan

Continious improvements are making my administration quicker & easier. Namely with the purchase orders that you can now only bill the quantity that's received rather than me having to manually add a note to the purchase order of exactly what I've billed on what invoice.

Xero has always been a great product to recommend to our clients especially those who have complex Payroll Requirements. However, with the ever-changing climate of technology please do not lose sight of the smaller organisations and their needs that rely on your product daily. Support is great but very time consuming to actually speak to a person… Read more

and hard to word questions correctly for AI to understand as our many varied and unique issues are sometimes hard to explain in the right format.

Great support! I contacted Xero Support for an issue with Xero Auto Super Payment. Xero support specialist, Megan was very knowledgeable and helpful. The issue was resolved within 24 hours.

Applying leave/s and reviewing pay slip is pretty straight forward.Concise and user friendly application. Big thumbs up. I have a suggestion though. - provide contact with Xero if any issues arises in using the application - provide Superannuation contribution application for employees who would want to salary sacrifice. Thank you

Ever since they've introduced AI rubbish into their product it has gone down hill. I have not had a worse customer service experience with ANY company since being forced to use what ever chat bot you've implemented. What ever happened to being able to just "lodge a case" and wait for a response. I know EXACTLY what I want, and the question to ask… Read more

- but being forced to go around in circles with a rubbish chat bot for 15 minute before it would even suggest allowing me to raise a case is pure lunacy!

Great platform! My only concern is that it is the employees' own responsibility to update and submit timesheets. Supervisors and employers do not have control over this. I feel that timesheets should be approved by supervisors before submission

Very easy to use the program and despite being slightly differewnt from my previous accounting software I was able to adapt in a few weeks so I am a happy dynosaur.

We have multiple companies and Xero is easy and intuitive to use, and easy to navigate between companies. Furthermore I find Xero to be responsive and proactive in that new feature and legal requirements are implemented in a timely fashion and supported by "how to" documentation.

No customer service to assist if there is an issue they keep direct debiting for an account that is closed and no lonegr in use . near impossiable to obtain any form of customer service

XERO is a very basic invoicing product. You have to add third-party addons to make it work for a small business and that makes it very expensive. I would not recommend this product unless you have a very, very simple business. It cannot handle inventory control, multi-level pricing, quantity pricing, multiple suppliers for products.

Xero helps the financial accountant working much more efficiently and efficiently. Thank you, and if Xero can also have the function of cash flow statement reporting that would be fantastic.