1,284 reviews
AI reviews summary
The overall sentiment for Novated Lease Australia is overwhelmingly positive, with users frequently highlighting the company's efficiency and professionalism. The service is characterised by a high level of personal attention, with many reviewers explicitly praising individual consultants for their patience and transparency. The process is commonly described as seamless and stress-free, particularly for first-time lessees and those transitioning to electric vehicles (EVs).
Pros
- Exceptional Consultant Support: Reviewers consistently name specific staff members who provided expert guidance, maintained a "non-pushy" approach, and were available to answer questions outside of standard business hours.
- Efficient and Rapid Processing: The speed of the application and settlement process is a major highlight, with several instances of leases being finalised within 48 hours to a week.
- Educational and Transparent Guidance: Users appreciate the clear explanations regarding complex topics such as FBT exemptions for EVs, tax benefits, and various lease structures (fully-maintained vs self-managed).
- Competitive Pricing and Sourcing: The company is frequently praised for providing the most competitive quotes among multiple providers and successfully sourcing vehicles with significant fleet discounts.
Cons
- Employer Restrictions: A recurring external hurdle involves users being unable to proceed with NLA due to their specific employer requiring the use of a different, pre-mandated leasing provider.
- Handover and Communication Gaps: A few users noted minor frustrations during staff leave transitions where handovers were not initially smooth, though these were reportedly rectified quickly.
- Pricing Fluctuations: There was a mention of costings changing during the process without prior notification, which required follow-up to resolve.
- Initial Process Clarity: One user suggested that a brief introductory phone call to explain the first quote and the general process would be a beneficial addition for newcomers.
Verdict
Novated Lease Australia is highly regarded for its customer-centric approach and its ability to simplify the complexities of salary packaging. It is an excellent choice for individuals looking for competitive rates and a fast, well-supported experience, provided their employer allows for a choice of leasing provider.
My experience with NLA was very professional and efficient. I had no difficulty getting in contact with the Lease Specialist and they provided timely communication and updates regarding my file. I was able to complete the whole novated leasing process with no stress. Show reply
Switched to NLA from another leasing company, their process was so rigid and painful. I cannot recommend NLA enough, everything was flawless. Andrew did in three days what I could not get done in two weeks with the other company. Great experience, don’t hesitate if you’re after a novated lease, they are the best. Show reply
I have had such an amazing experience with novated lease Australia, Geoff has answered all of my questions and taken the time to explain the whole process as I am new to novated leasing. I cannot fault the customer service team and I would highly recommend NLA Show reply
Reviews with attachments
This was the first time I’d purchased a vehicle via a novated lease and Geoff Payne was amazing at guiding me through the process and helping me understand how the lease operated. He went above and beyond to make setting this up with my employer and communicating with the dealership as smooth as possible. This process would have been so much more stressful without Geoff. Show reply
I had a great experience with Reagan Rolff from NLA while organising the novated lease for my brand-new BYD Sealion 7. Reagan arranged a test drive at my local dealership and was incredibly prompt and helpful throughout the entire process, from the initial quote right through to delivery. I originally test-drove the Atto 2 but changed my mind… Read more · 1
after trying the Sealion 7, and Reagan updated my quote quickly and without any fuss. There were some significant delivery delays due to the huge demand for BYDs, which was completely understandable considering I was part of that demand! Reagan kept me updated throughout, and NLA even arranged for the car to be delivered directly to me once it arrived, which was incredibly convenient. I’m really happy with the whole experience and absolutely love my new BYD. I’d happily recommend Reagan and the NLA team.
A huge thank you to Chantal from Novated Lease Australia. Effective communication, fast progress, competitive rates. Show reply
My whole Experience of getting a car through Novated Lease Australia and Dealing with Ryan made it a very pleasant experience from start to finish. Excellent customer service and very attentive to all my enquiries and questions. Regards & Thank you Michaela Brown Show reply
Very happy with NLA and service provided by Matt. They provided a competitive and clear quote, along with easy to read information for Company set up. Would recommend their services. Show reply
Everything was easy enough to understand; what information I needed to get, the forms I needed to fill out, etc. The specialist who handled my lease; Kris Sahni was a great help to me from start to finish. Show reply
I would like to express my sincere appreciation for the outstanding customer service and support I received from Novated Lease Australia, particularly from Alissa. Throughout the entire process, Alissa was professional, knowledgeable, responsive, and genuinely committed to assisting me. She took the time to explain every step clearly, answered all… Read more · 1
my questions promptly, and ensured that the process was smooth and stress-free from start to finish. What stood out most was her excellent communication and willingness to go the extra mile to provide support whenever needed. Her friendly approach, attention to detail, and dedication to customer satisfaction made the experience exceptionally positive. Thanks to Alissa and the broader Customer Service and Support Team, I felt valued as a customer and confident throughout the novated lease process. I highly recommend Novated Lease Australia to anyone looking for professional and reliable service. Thank you, Alissa, for your exceptional support and for making the entire experience easy and enjoyable. Your professionalism and commitment to customer care are truly appreciated.
Appreciated the professionalism and patience considering this was a purchase which took quite a few months before I decided to finally pull the trigger. Communication was always clear and timeous. Show reply
I had an absolutely fantastic experience with Novated Lease Australia and Kris in particular was outstanding from start to finish. Kris made the whole novated leasing process simple, clear and stress-free. He was knowledgeable, responsive, patient and genuinely helpful at every stage. Nothing ever felt like too much trouble and he took the time… Read more · 1
to explain everything in a way that was easy to understand.
The service was professional, efficient and friendly and I felt completely supported throughout the entire process. I would highly recommend Novated Lease Australia to anyone.
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Our mate David from novated lease went above and beyond to secure the vehicle that we required. Clear communication throughout the process and ever ready to answer any queries that popped up along the way… thanks David , solid 5 ✨ Show reply
Marianne was unbelievable from start to finish the way she guided us through from car selection to execution. She gets the sale done through elite market knowledge and care presenting many options for us to consider without the pushy sales vibe that happens a lot in the car industry! She’s an absolute star and would highly recommended her… Read more · 1
services, I personally got referred to her and will now continually refer people to her directly.
Thanks Marianne!!! 10 STARS for you
My first ever Novated Lease and EV - I could not be happier with NLA and working with Kris. The whole process was easy. A quick approval process, consistent communication, and easy settlement. Kris worked with me and the dealership to get everything done. Thanks again! Show reply
I must give such Big thanks to Matt McGregor. He made every aspect a walk in park. His swiftness and willingness to help at any point was a breath of fresh air and quite frankly a relief for someone uninitiated for this entire process. Thank you ever so much! Show reply
Picked up my shiny new EV Car today, a shiny GAC Aion UT. I Couldn't be happier. David R at Novate Lease Australia explained everything in detail, sent me the info to make my own decision and answered my question and sometimes random queries with sense and patience. There was no push or sales pitch from NLA which is refreshing. My employer… Read more · 1
already had NLA as a partner so that made it even easier. Once I put a a deposit down David organised had his part of the paper work. There was a considerable delay in getting the Tax Invoice on behalf of GAC (nothing to do with NLA). But when we finally got the paper work David wrapped everything up in a day.
The App looks easy and logical so look forward to using that to manage funds. I am recommending to friends and colleagues
Ryan was an absolute legend to deal with. I came in with about 500 questions and probably a bit of confusion, and he handled it like a champ — explained everything in plain English, no fluff, no [Content Removed]. Bloke’s got the patience of a saint. Never rushed me, always happy to go over things again, and actually made the whole novated lease… Read more · 1
process feel easy (which I didn’t think was possible).
Top guy, super helpful, and genuinely cares about getting it right. If you’re thinking about a novated lease, do yourself a favour and go through Ryan — you’ll save yourself a headache.
Latest follow-ups
My first experience getting an electric car through NLA was exceptional! Tiana provided outstanding, 5-star customer service from start to finish. Her communication was seamless, and her proactive follow-ups made the entire process incredibly smooth. Thank you so much! Show reply
Follow-up · The settlement went smoothly. The paperwork and process was quick and easy.
Using NLA provided a straight forward ,easy answer to my leasing needs . My consultant Biagio was incredibly helpful and supportive throughout the process . I was kept well informed of my requirements during my application . I would highly recommend NLA in future Show reply
Follow-up · Once my lease started , I used the app straight away and found it very easy to navigate , and also had a snapshot of my account instantly. I use it constantly , just so I can keep a track of things even for everyday life . There have never been any unexpected costs or any issues at all with customer service . The couple of times I rang to clarify… Read more
Daniel Kadic was so patient and understanding with the whole process, I really appreciate the high level of communication, understanding and patience. Finally got it over the line, after a month of back and forth! But so happy with NLA and how easy they have made it. Show reply
Follow-up · Service is still excellent. Main method of communication has been via the app and email.
Find out how Novated Lease Australia compares to other Novated Leasing / Salary Packaging Services
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In-depth reviews
I am writing to formally acknowledge the outstanding service provided by David during the arrangement of my recent car lease. From the outset, David demonstrated a high level of professionalism, expertise, and commitment to customer service. He was approachable, patient, and always willing to take the time to answer my questions and explain the… Read more · 1
process clearly. His prompt communication and attention to detail ensured that everything progressed smoothly and efficiently.
What stood out most was David's genuine willingness to assist and his dedication to achieving the best possible outcome for me. He made what could have been a complex process straightforward and stress-free, and his support gave me confidence throughout the entire experience.
David is a credit to your organisation and exemplifies the level of service that customers hope to receive. Please pass on my sincere appreciation and thanks for his efforts. It was a pleasure dealing with him, and I would not hesitate to recommend him to others.
I recently set up a novated lease for a new Tesla Model Y through Novated Lease Australia, and the experience was fantastic, largely thanks to my consultant, Minnie Calli. Before committing, I reached out to a lot of different leasing companies for quotes. Minnie was the absolute first to get back to me—in fact, she responded and got the ball… Read more · 1
rolling on a Saturday, which immediately set her apart from the competition. Throughout the entire process, she was incredibly patient, taking the time to explain the complex tax structures and running budgets in a way that was both concise and detailed. She was highly responsive via both email and phone, meaning I was never left waiting around or wondering what the next step was.
The only downfall of the whole process was the waiting game with the external finance company to finally push the paperwork through. It got quite frustrating, especially with Tesla pushing hard to get the vehicle registered before the end of the financial year. However, this really wasn't Minnie’s fault at all. She was incredibly reassuring and explained clearly that the bank's finance team was just facing a massive backlog due to the EOFY rush.
Ultimately, she put together an incredibly competitive, great quote and handled everything with absolute professionalism from start to finish. I am thrilled with the final result and love the car. If you are looking into a novated lease, I highly recommend asking for Minnie!
⭐⭐⭐⭐⭐ x2 I recently organised my very first novated lease through Novated Lease Australia, and I couldn't have asked for a better experience. Marianne was absolutely fantastic from start to finish. I was a bit unsure about the whole process at first, but she took the time to explain everything clearly, answered all of my questions, and made what… Read more · 1
I expected to be a complicated process feel really straightforward.
Her communication was excellent throughout, always keeping me updated and making sure I knew what the next steps were. She genuinely went above and beyond to help me secure a great deal on my new PHEV, and nothing ever seemed like too much trouble.
The entire process ran incredibly smoothly, and a lot of that came down to Marianne's professionalism, knowledge, and willingness to help. If you're considering a novated lease, especially if it's your first one, I highly recommend reaching out to Marianne. She made the whole experience easy and stress-free, and I'm really happy with the outcome.
Recent reviews
It was my first time doing a novated lease, and Novated Lease Australia made everything easy and stress‑free. A big thank you to Robbie Abdilla he was patient, clear, and always communicated well. He explained every step in a simple way and made the whole process smooth. Highly recommend the team and especially Robbie for anyone starting their first novated lease. Show reply
I was lucky enough to meet Kim who helped me with setting up my lease. Kim made the entire process so easy and stress-free. She was incredibly friendly, responsive, and genuinely cared about helping me find the best car deal to suit me. Nothing was ever too much trouble, and she was always happy to answer my questions. I really appreciated her… Read more · 1
honest advice and the excellent customer service she provided. Thank you, Kim, for making it such a positive experience.
Kris was really helpful with all the questions I asked him. He handled the questions very well and gave the answers without any hesitations. Good person to deal with and I would recommend him to my friends and colleague. Show reply
Clinton Stead from NLA actually wants your business and he will do what it takes to earn it. That's all that needs to be said. Other providers would not respond for days or would provide ridiculous quotes. Show reply
Reece N. provided exceptional service from start to finish. He was fast to respond, easy to talk to, and genuinely helpful throughout the process. Plus, his quote was easily the best value on the market! Show reply
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