NSW CPAP

I have purchased several CPAP machines from this retailer over the years and all was well until yesterday. David in particular, had been helpful in getting a replacement water reservoir for my ResMed Air 11 to me, which is still under warranty. … Read more

Yesterday, I went to buy an F&P machine as backup as the ResMed machine's humidifier keeps playing up. I took back an older machine as trade-in for their 10% discount offer. In addition, I wanted to apply my 1745 rewards points, adding up to $155, which the company's message system advised needed to be used by 30 July. For whatever reason, they had split the rewards into several amounts ranging from $5 to $75, totalling the $155. When I asked to apply the total, they said that was against their procedure. Then they applied the $75 discount before deducting the 10%, which further reduced the discount for me, so that instead of $300, I received a discount of $207,40. Further, the receipt issued was incorrect, so that I could not submit it to my medical fund. The staff member who attended had to go to the back office to ask the manager for every question I asked, including to find out whether they could place the online order for the machine as they had none in store. It was altogether a very distressing experience, which dragged out to 45 minutes, with my community transport waiting outside.

Avoid this poor product - poor service - spare parts VERY expensive - support failure – My Resmed CPAP Airsense 10 was put in for repair this time last month 7th January. I was told 2 - 4 weeks. During the 4th week, tried 3 times to contact leaving my name and phone number as the line was '"busy" due to the "many" customers they had. Also querying on the website. No reply. 4th time on the 4th day I get lucky and get through. The… Read more

unit arrived 2 weeks ago and nobody has had the idea to contact me. And I won't be accepting the notion that I was contacted by phone, email or SMS either because that will be rubbish. I need that machine. Had I been contacted after a week I would have been there on the day. This is the third time the machine has been in for repairs. Either the product is garbage, those who are supposed to be fixing it haven't a clue or both. Finally the kicker. On the first night the noise came back again. NOTHING had been done by "Paragon Care" who said that the reported problem had been confirmed. They said the motor and filter were replaced, the machine cleaned and tested. Rubbish. The machine isn't going back, I'll just put up with the noise.