AI reviews summary
The overall sentiment for Officeworks is predominantly negative, driven by significant failures in online order fulfilment and a perceived decline in customer service infrastructure. While specific store-level staff members are occasionally praised for their individual helpfulness, these positive experiences are overshadowed by systemic issues, including unreliable stock data, automated phone systems that prevent contact with stores, and a "Price Beat Guarantee" that users claim is frequently bypassed with arbitrary excuses. Recurring reports of lost high-value items and difficult refund processes suggest a notable disconnect between the company’s digital promises and its operational reality.
Pros
- Exceptional Individual Staff: Multiple reviewers highlighted specific team members (e.g., Kayla at Ballarat, Zoe at Robina, Rachel at Hornsby) who provided patient, professional, and attentive service.
- Efficient In-Store Printing: When the equipment is functional, some users found the in-store self-service photo printing to be high quality, affordable, and easy to use.
- Convenient Click & Collect (When Stocked): For simple, low-value items that are physically on the shelf, the click-and-collect process is described by some as fast and seamless.
- Competitive Printing Rates: Professional bulk printing for items like flyers was noted for being significantly cheaper than specialized competitors while maintaining good quality.
Cons
- Inaccessible Customer Support: A major point of frustration is the inability to speak to a human; local store numbers redirect to automated messages, and the 1300 help line often involves long wait times or overseas agents who reportedly struggle to resolve complex requests.
- Unreliable Online Systems: The website frequently glitches during checkout, loses cart items, and displays inaccurate stock levels, leading users to travel to stores for items that are not actually available.
- Failed Delivery and Fulfilment: Numerous reports detail "next-day" deliveries taking weeks, orders being cancelled without notice, and high-value electronics (laptops/iPads) being lost by couriers or sent to the wrong locations.
- Restrictive Returns and Warranty: Users frequently complain about a refusal to accept returns on opened items (even if faulty) and a tendency to refer customers to manufacturers for repairs rather than offering replacements for "dead on arrival" products.
Verdict
Officeworks remains a viable option for basic stationery and simple in-store printing, provided the customer can verify stock in person. However, for high-value technology or time-sensitive online orders, the current feedback suggests a high risk of logistical failure and a lack of effective post-sale support.
I used to love going to Officeworks, so my comments relate to the last 2 years where they have lost their way big time! Over the last 2 years and on multiple occasions I have been unable to purchase high value items that are clearly ticketed on the shelf, or advised as being in stock, only to find at the checkout they dont have the item. Why waste… Read more
my time and in the end my dollars I used to happily give you. On one occasion they bounced me between stores to buy an iPad only to send me back to the original store I started at. Anyway I have decided enough is enough and I will spend my hard earned dollars online with Amazon, so I emailed them twice to ask for assistance to close my business account - well done Officeworks, no response in over 4 weeks. I will never set foot back into an Officeworks Store with such an appalling level of Customer Service!
Ordered online but didnt credited me with flybuy points despite logged in th the site with onepass and did click collect or collect on store, also resfused to give the Onepass bonus 5x stating it was an online order duh when other online order have received 5x bonus and refuse to help to give me the points i deserved, becareful when ordering with them online!
Officeworks will not stock certain major brands of computer peripherals, instead pushing customers towards brands like Comsol. I have purchased two Comsol PC docks, and both have suffered the same failure. After 1-2 months of use the HDMI ports for additional monitors simply fail and will not work again. I strongly recommend consumers look for other outlets that stock mainstream brands.
Reviews with attachments
Please see video below. Meg was impressive and diligent and fantastic with our bulk scanning when self scanners were inoperable. Kira was also excellent on the tech side and I’ve had his help many times at Garden City Mount Gravatt Qld 4123 . Awesome staff and very helpful Thank you . A rare quality these days Show details
The worst place – The worst place to be stupid time there Worst employee
Dishonest Manager – I bought a faulty Mac from them and took it back immediately. They looked like they would initiate a procedure to provide me with a new replacement. It turned out that they would only repair it or replace it with refurbished ones. I only found it out from the paperwork they wanted me to sign and when I asked them directly. Then they claimed the… Read more
refurbished ones were the same, still maintained by Apple, and had a warranty. But the price I paid wasn't for a refurbished Mac.
It also takes 2-3 weeks for them to repair. Their manager, [Name Removed] lied that purchasing from other merchants would result in the same process. However, this is not the case. I have talked with Apple. Apple offers new replacements for faulty items purchased from them within three weeks. Additionally, Apple matches prices if they are higher than those of Officework.
I guess all the Officework has the same procedure. But I would appreciate it if I was treated with honesty and respect.
Smart Keyboard folio falling apart – I bought a Smart Keyboard Folio for my IPad Pro 11 and only used it for the last few months. (I used a previous iPad of being user friendlier for more than a year, since I gave it away few months back.) The new keyboard is falling apart. When I took the keyboard to show it to Officeworks Airport West the lady [Name Removed] who claimed to be the… Read more
store manager said that overused. If I use my IPad for 4-5 years do I need 3 IPad covers x $269 each. Does it look over used? Cheaply bought and sold for very expensive.
I was less than impressed. Recently I bought a new $800 laptop. That is pretty special for me as I am on a Disability Support Pension and have to make my money stretch. As such, I do not buy a new laptop very often. When I got home I excitedly told my brother about my new laptop. He called me a goose and asked why I had bought a new laptop as my… Read more
current laptop is still ok from his view. I said I was looking to buy a faster laptop as my memory is shot after a number of brain surgeries. A slow laptop means I forget what I am going to write and what I am doing etc when the computer takes too long to type my information out, or the cursor freezes. When I took my current laptop in to show the Officeworks staff person, they suggested a certain laptop. I mentioned why I wanted a new laptop. Specifically, I was hoping to update my current laptop so when the weather warms up I can still use it without it freezing. In general, I need a laptop that is faster than my current laptop. The staff person was nice about things but based on my price limit I think he found a laptop that would meet that budget rather than my specified parameters? Ignorantly, without a support worker with me, I bought the laptop that we were looking at. Excitedly (as you do when you buy a new laptop), I snipped the blue wrapping/holding tape off the new box when I got home and had a quick look. I didn't even take the laptop out of its white inner packaging. On phoning my brother to share my news, he called me a goose and asked why I had bought a new laptop? I have now been told that I can save files to a hard drive to look at later and also use a cooling mat to help keep my laptop cooler in the hotter weather, none of which were mentioned to me at the point of sales. When I returned the laptop (the next day, based on what my brother had told me) I was refused a refund. That gutted me as $800 is a lot of money to be loosing on a purchase that I had made merely one day earlier. That is close to 2 months savings if I do nothing else! I was told the return has to be unopened and in its original packaging. Except for ironically opening the plastic sealed guarantee and loosely opening the box the laptop was sealed in (given there was no mention on the box itself of what was inside the box), the laptop was exactly as I bought it. I had not messed with anything so I asked to speak to the manager. The manageress presented herself and recited the same as what the sales person had about not being able to give me a refund, despite the product not meeting my needs. She suggested that I could forward sell my laptop on Marketplace. I could tell the manageress had no experience with either dementia or brain injuries. I left feeling gutted. Two days later I approached JB HiFi. They were amazing.. and have a return policy. I know where I will be telling my brain injury friends to be shopping in future. It will not be the Ipswich Officeworks store.
I tell you what I can’t believe this is happen to such a big company. I was order fitbit air that show in online that est pick up click and colloet is in. 2 days. And then 2 days later they keep changing collect date and keep do that for 2 weeks. I was called customer service they said product is already in shop and then I call the shop they… Read more
said no product here may be you call to customer service.
They keep thown away problems to each other.
Until the shop in watergarden they said I will call warehouse in lavorton to check where is the product.
And yessss “there are NO this product in this warwhouse”
Biggg company take a trash drop by take customer money.
The worstness I called customerservice for refund my money back they said I have to wait refund back when product on the way to shop.
What the hell. They make everything so difficult. And i cant believe this how big company work.
Such a nonsense
Ordered a laptop online. The next day Officeworks cancelled the order without any reason or notice. They claimed the refund was processed immediately when I called, but after two weeks the money is still not back in my account. I was forced to file a chargeback through my bank. Completely unacceptable. My funds have been locked for over two weeks, preventing me from buying the laptop elsewhere. Terrible customer service.
I regret dealing with them, order number 1021577350 on 18th of April and still on the 29th of April as order confirmed, I am travelling soon so I'm going to miss my planed gift. Thank you, you are very reliable.
Purchased a laptop 40 days ago that now has a confirmed cooling fan failure and overheating issue (HP diagnostics). Store only offered a 1-month repair despite reliance for study. Fair Trading complaint lodged. Manager just trash me off an told me to go that path if I wanted to. Show details
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Why not clear the generic "Toner(K) is low. Replace when indicated" message to make it more meaningful? The abovementioned message appears at Bundoora store, so does at Chadstone store, it's even more confusing when the printing job is indefinitely hanging there. When the problem solved, it's nothing to do with the message. Can someone of customer… Read more
service department please help pass the weirdo behaviour onto design team? They need to be aware of the real world!!!!! Please see attachment for the message screenshot.
Needed this folding chair lve had them before they're good not expensive ether delivery was quick 2 days texted on arrival ctge best thing about these Kenji chairs is the folding when space is limited blends in well with other things very happy
I ordered my two kids’ school booklist items from Officeworks online and chose home delivery. I received an email saying the order would arrive in two boxes. Both boxes were delivered, but one only had document folders and the other had glue sticks and erasers. I was still waiting for the rest of the items. I received an email delivery 2 delivered… Read more
with a list of items too.
I called Officeworks, and they told me I had to collect the remaining items from a Pack & Send collection point. I went there today (16/01/2026 at 3:40 PM), and the staff member told me that if the delivery driver doesn’t have time, they just leave the items there because the next day they have more deliveries to do. I honestly didn’t know what to say.
I don’t want this to happen again. What should I do — should I avoid selecting home delivery?
I ordered a couple of years with OfficeWorks, but I used the click and collect.
Ordered a large size poster. Box came crumpled, poster crumpled. Tried calling customer service which says: we are busy call again later. Useless bunch, I want my refund ASAP.
My wife purchased a Cannon Selphy CP1500 Printerfor a Christmas gift. There was no indication on the packaging that ink cartridges were suppied or not, no mention at all. She asked the sales rep and he didnt know either, and he made no attempt to find out about ithe ink. Christmas Day we find out no ink supplied so I called back to OW once they… Read more
re-opened. It turns out they do not even supply the ink cartridges and you have to order the ink "Online" as this is clearly printed on the OW website which the sales rep saw when he was checking for me. Cost $50.00 The sales rep actually refered me to JB Hi Fi and they were also a better price than OW, $44.00 and in stock.
After attempting to return in store, unopened envelope package of Norton Extra Security I was simply told No. Policy no returns on 'software' due to 'cannot tell if unopened'. Well you can tell, I was not told at sale point when rep pushed it forward when I purchased new Samsung Mobile. I later realised Samsung Knox security had done well over… Read more
the past three Samsung's. All purchased from Office Works, same Dee Why store! So obviously point of sale reps are encouraged to sell extras with phones. Covers, extra security all brought forward during my purchase. Always I believed I could returned if UNOPENED! I'm not a fool. So I was given case number after emailing yesterday afternoon. I received email on waking. 'no returns on software'. No review. No customer service. No Justice. Simply ai careless throwing customers away. As a 79 year old retired person, someone who has purchased technology over many years from this store, I find it appalling. I've also spent hundreds $ on granddaughter's specific art pens, pencils etc. Not good enough Office Works. I'll spread the word. Sincerely Robyn Puffett
Latest follow-ups
I spent THREE HOURS before finally being connected to an actual store.This was after speaking to two different call center operaters. Totally unaacceptable! They don't care because we now have no option but to use this WESFARMERS company. As with… Read more
BUNNINGS, they have eliminated alll competition. I woul like to give them MINUS 10, if that were possible.
Follow-up · The outcome: I finally got to speak to someone and purchased the product about which I was enquiring. My complaint was the fact that I had to spend three hours trying to contact them and that they have become a monopoly and, consequently, don't need to care about customer service.
Staff are hard to find, unless its the print section or paying. The few staff they have are USELESS when it come to knowledge or advice. Trying to call a store is impossible. I had a lot to do with Officeworks whne they began, they were very good,… Read more
today they are terrible. I went to OW to buy a printer, a waste of time. JB Hi Fi were terrific. Afetr so many bad experiences I will try never to shop there again.
Follow-up · I have written OfficeWorks off as a place to shop. I have had enough. I don't believe anything would have or will change. Service and support aren't the matter for Office Works, it's profit.
I submitted an online order. The amount, over $500, was deducted from my card. Then I received an email advising the order had been cancelled and implying there was a security issue. I queried with their online customer service and received the same… Read more
reply effectively. See attached screenshot. 10 days later no refund. This is so shonky. I won't ever use them again. Now I'm stuck between an offshore customer service insisting the issue has been escalated and Paypal. Next step is the bank. Avoid like the plague. They can't be trusted anymore.
Follow-up · There was no security issue. I have never had issues paying for anything. I did get a refund after I emailed and complained the refund had not come through (a common problem apparently). I discovered afterwards that the item I bought - an SDD external drive- was subject at that time to increasing demand due to a supposed global chip shortage… Read more
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Positive reviews
Just a shout out to Officeworks Noosaville. Every time I have interacted with staff in this shop, it has been a very pleasant experience. Extremely helpful, courteous young staff and friendly, accommodating managers. Thank you. I will buy all my gear from you in the future. Show details
Had a great customer service experience at Officeworks last week. Team members were very attentive in helping me locate the highlighters I wished to buy. And the highlighters themselves were great too!
I was a recent customer in the photo printing area of Officeworks in Ballarat. I was helped by a young lady by the name of Kayla. I cannot praise Kayla enough for her patience and help while I was trying to print photos. Absolutely 100 percent impressed with Kayla and her service. Unfortunately I tried to contact the store to speak with the… Read more
Manager, to pass on my thanks for such excellent service, only to be greeted with a recorded message stating that there was no-one to answer my call. Simply not good enough Officeworks. Sadly what should have been a postive phone call, has been tainted by the lack of service at what should be, the first point of contact for any business. If someone reads this review, please make sure Kayla receives some sort of employee award! She is the epitome of what great customer service is all about.
Negative reviews
I visited the Officeworks Castle Hill store because the Officeworks website states that banners can be ready for pickup within 2 days. I needed two pull up banners urgently and expected the store to honour that timeframe. Unfortunately, the staff member I spoke to was not at all cooperative. She simply told me that my banners would take 4 days… Read more
because they already had too much work, and refused to help or offer any alternative solution despite my urgent requirement.
This was extremely disappointing. If a store cannot meet the turnaround time advertised on the website, why is it being promoted as a 2-day pickup service? Advertising one timeframe and then refusing to provide it is misleading and creates false expectations for customers.
Ordered a new office chair, at checkout it said 2 weeks for delivery. I could live with that. Its now week 5, and I have so far had 16 delivery dates. The first few I made arrangements to be home. Waste of time that was because each time the date would change. Tried to contact local store in hope someone could follow up for me. They dont… Read more
answer phones apparently and direct you to the website. So I emailed.... the reply we are currently experiencing high demands and cannot currently respond. Next the online service chat. Ai bot first then team member. Sorry that is from a third party supplier and we have no control. "Its your name on the website that sold the chair?" Yes but....Again complete deniability. Reported to consumer affairs at this point. Went to tracking page another delivery date change, but down the bottom it said cancel this order with a phone number. Rang the phone number and pretty sure the person was not located in Australia. I was very respectful, just wanted to cancel the order. The lady had a serious talking over the top attitude and would not let me speak. When I finally got a word in asking for a refund. I was told I could not cancel the order, that was with the warehouse. I explained the number was for order cancellations, her response ...so how did you get this number. Long story short, after trying to say that I wanted to cancel the order and get a refund I was told she can't do that. My frustration by this point was fuming. Contacted Consumer Affairs for the follow up and was told by them to do a charge back. So that's what i am currently in the process if doing. This whole experience has been a nightmare. You have a well known business selling products they dont have but are supplied and shipped by a 3rd party. They deny accountability. They offer no help, regardless that's it their name tied to the product.
Do yourself a favour, shop elsewhere, and I could have given a -5 score i would have.
MooreUp Trade-In Service Review (via Officeworks) Rating: 0/5 I used the Officeworks trade-in service, which is facilitated by MooreUp, when purchasing a product. Unfortunately, the entire process was confusing and poorly explained. I simply followed the link provided by Officeworks, but there were no clear instructions on how the trade-in process… Read more
worked. When I contacted Officeworks for assistance, neither the store staff nor the managers at the Canning Vale and Jandakot stores were able to provide clear guidance or explain the process properly. One of my major concerns is that I was required to provide my credit card details as part of the transaction. Money was then deducted from my card without my clear understanding or consent. Instead of a refund or explanation, I received Officeworks gift vouchers for the same amount. At no point was this process clearly explained by either Officeworks or MooreUp staff. My biggest issue is that Officeworks should not be promoting or partnering with third-party services if their own staff cannot explain how those services work. Customers should be given clear, transparent information before providing payment details or proceeding with a transaction. Overall, this was a frustrating and disappointing experience. I would not recommend the MooreUp trade-in service based on my experience. Rating: 0/5.
Recent reviews
Officeworks doesn’t deserve even one star. Very poor customer service with unprofessional, noncooperative and abrasive attitude towards customers. Purchased a Brother Colour Multifunction Printer on 28 June 2026 and haven’t received yet. Their customer phone number is a torture to loyal customers. Untrained staff with no focus to resolve customer issues/complaints.
Headphones were faulty initially. Local store (Five Dock) refused to take seriously. Item died soon after. They said they couldn't replace, as this was now some weeks after purchase! They sent off for repairs. Four weeks later, no updates, NO HEADPHONES. I paid hundreds of dollars for these, but I have no headphones. Local store won't answer… Read more
phone. Contacted customer service, spoke to George, he said no one is available in the whole company to help me, sorry.
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I have had numerous brain surgeries and did the best I could to simply buy a new laptop. I could… Read more (+1 reply)