655 reviews
AI reviews summary
OrbitRemit is highly regarded for its fast transaction speeds and competitive exchange rates, with many users reporting transfers completing within minutes. Recent platform updates have noticeably improved processing times and expanded payout options, such as GCash. While the majority of users experience a seamless service, a small segment of long-term customers has flagged significant frustrations regarding repetitive identity verification requests and inconsistent customer support during compliance checks.
Pros
Cons
Verdict
OrbitRemit is an excellent choice for users seeking high-speed international transfers and competitive FX rates through a modern interface. However, users should be prepared for potential delays if their transaction triggers a compliance review, as the manual verification process can be slow and repetitive.
This company is really careful making sure all your details are perfect so your transfer is safe. I had a tricky transfer to Bhutan whose bank uses proxy banks which was tricky. OrbitRemit gave me fantastic back up with many messages, checks and calls. You are safe with them!
Excellent money transfer service! The transfer was fast, secure, and very easy to complete. The exchange rates were competitive, and the fees were reasonable. I received regular updates, and the funds arrived on time without any issues. I highly recommend this service to anyone looking for a reliable and efficient way to send money internationally.
The transfer was very convenient. Trying to get a hold of someone from the support team is kinda difficult. In terms of time and promised discussions, a few things was not delivered. Unfortunately it took 1 month for my voided transfer to process back the credit that was used. Then due to inconvenience they promised a 5aud credit which they really… Read more
dont have to but again, not delivered.
As of 31/07 received a message and phone call from the representative of Orbit. Provided an apology with explanation as to what happened and out of goodwill, provided an incentive. Appreciate the follow up and being open to constructive feedback.
Reviews with attachments
Best fast service best rate ever highly recommend to everyone reliable a plus AAA
Just used Orbit Remit to send money to my relative in the Philippines via GCash — and wow, it was so quick and easy! The funds were received almost instantly. Very reliable service. Will definitely use again!
Fast and reliable service i 100% recommend to use this remit
If anyone can OrbitRemit can – This is my 3rd transaction, and l am definitely not going to use any other provider as this company is thorough, quick and secure.
Fast and Easy! – It's my first time using OrbitRemit but it really os consumer friendly with the easy steps and super fast transaction of 1 hour! You will also received an email on the progress of your transfer so you will really feel at ease. Thank you so much for this app! ✨
- +6
Would give no stars, Avoid this company as they are likely ID traders/thieces. The document verification and customer service team are more useless than their st^pid AI customer service bot. First had issues verifying my principle place of business as they did not bother to read the electricity bill that had the service address highlighted. So… Read more
send ASIC company statement, all ID, bank statement, biometric verification, in fact more than is required to get a passport or open a company bank account. Then made 2 payments that were in being processed status for days, only to be made void after several days, so I threatened them to return my money which they did eventually.
Hi Chris, thank you for reaching out and sharing your… Read more
Latest follow-ups
Orbit Remits UPGRADE to a new efficient persona sees fund transfers completed >>>FAST>>>. I'm SO HAPPY with their current ease of use & efficient transfers. Do not bother looking elsewhere! OrbitRemit is the BEST!
Follow-up · I am pleased to say that OrbitRemit is continuing to be super efficient in delivering FAST>>> money transfers. I am very impressed, transfers are usually complete within an hour to my Family in Thailand. I have used several transfer companies previously, I am sticking with the best now. Easy interface - no hassle fast transfers. Keep it up OrbitRemit!
Used them for probably 6 years with out too much hassle until there was a major delay with a transfer and i contacted customer service who said it would take 24 hours, despite the fact my recipient required the transfer for a medical emergency. My… Read more
account was suspended, money held by orbitremit. [Name Removed] contacted me, he was their compliance officer and worked 9-5 monday to friday for a 24/7 organisation. [Name Removed] demanded i re send all of my previous information, bank accounts, pay slips, proof of ID as well as my recipients information, ID, bank accounts and a detailed summary of how i knew them, information i had all previously submitted. [Name Removed] did bugger all for 4-5 days and then my account was cancelled and money returned..for no logical reason. Found Remitly..remitly are good, fast - verification is required as it should be when you sign up..verification is not required repeatedly or when the service makes an error although remitly have not yet made any errors.
Follow-up · Q- Did they explain the suspension? A - no, and the suspension was a week long suspension during which time my funds were held and the recipient was unable to pay her medical bills and then my account was cancelled, possibly because i emailed orbit remits rather lazy compliance officer suggesting he was rather lazy. I should stress, no issue with… Read more
Fast and accurate very recommendable to other people. Highly appreciated job welldone.
Follow-up · Staff are very helpful to rectify the problem job welldone
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Positive reviews
What used to take 2-3 days to send money overseas was processed and delivered within an hour. Easy to use with multiple ways to transfer the money (google pay/pay ID etc). Have always used Orbit Remit but they have improved exponentially. Would definitely recommend
Happy indeed for the service which was excellent, even though it took some time compared to other money transfers such as WU ,etc. But I understand it was my first with you. So looking forward to work with you in the future
Standout money transfer service. Always responsive, and I really appreciate the fast processing times! Makes such a huge difference to my peace of mind when transferring money to my family overseas.
Negative reviews
Would give zero Stars if it were possible. Do you have family that rely on your support? Do You need to send money overseas frequently? If you answered yes then DO NOT USE THIS COMPANY I understand the regulatory requirements on such services by OR chooses to request more than this and takes days to reply while your transfer and funds are on… Read more
hold. (making sure they earn pretty interest on YOUR money) unlike reliable services like Wise (Which everyone SHOULD be using) which asks for Proof of Address, ID, Bank statement from account ui fund transfers from which is all thats required under KYC laws, they ask for very personal info and documents that are completely irrelevant to why you need to send money. DO NOT USE THIS COMPANY USE WISE, OR IS HANDS DOWN THE WORST MONEY TRANSFER COMPANY AROUND
I am disappointed nowadays the transfer to India goes to receiver account in minutes . I generally use WISE, WESTERN UNION BUT MY FIRST TRANSFER TAKING THIS MUCH TIME. NOT HAPPY
Hi Anilkumar, thank you for taking the time to share… Read more
I have used Orbit Remit for years. Unfortunately Jason from their compliance team is completely useless. Doesn't respond to requests for updates for days at a time while your transfer is stuck. Multiple calls to their support team to try and escalate the issue doesn't get anywhere apart from the comment "wr have escalated the issue to the… Read more
relevant department". As a long term customer, I will not longer use Orbit Remit and will definitely not be recommending them to anyone.
Hi Les, Thank you for reaching out and sharing your… Read more
Recent reviews
Was happy to recieve a phone call from your agent to confirm all my details and who the money was going to.Very efficent.Once I confirmed everything the transfer happened within 5 minutes.
Good professional service. Recent changes has seen faster processing and transfer times. I appreciate the EFT option so I am not having to provide personal payment information I would recommend this service.
I’ve been using OrbitRemit for the past 10 years, and this time the experience was noticeably different—in a good way. The money was transferred to the nominated bank account within just 15–20 minutes. Thanks to OrbitRemit for this great service improvement!
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Have being using orbitremit for a few years now. Noticed the processing from lodging the payment to the payment being nade to ths recipient is much quicker now. Also got a $5 reward for being a long time customer.
Paying off my student loan from Australia, to nzIRD/studylink has never been easier. NO FEES when you paying IRD/study link from aussie bank account and they always give you the best rate.
First time I was able to able to transfer a big amount to India within 10 mins and that too on weekend. Really impressed. And better exchange rate as well. The UI is very nice and very easy to use. Recommend others to check it out.
From easy account setup to fast delivery of funds... Orbit Remit has been an awesome switch for me. Yes, the first transfer was a little bit slower as in any other app but afterwards the transfers happen instantly. Highly recommend Orbit Remit.
Very reliable, fastest money transfer, trusted and tested, in just a matter of 0.0001 sec the moment you click send the recipient can claim the money straight away. HIGHLY RECOMMENDED ORBIT REMIT
Almost instant payment received, excellent service. Undoubtedly huge improvement in terms of the time it takes for the entire process and payout to the recipient. Overall, quite an easy process. Great work Orbit Remit!
It's the first time I've used OrbitRemit. I liked it, and found it very proactive and prompt. The entry bit could be a bit more better. Yet it's good and I've gladly given 5 stars.
Excellent service with transfer of funds taking 44 minutes from my Australian account to my NZ account. Great low fees and good exchange rate; have made 4 transfers so far and am very happy with Orbit. Long may it live!
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Hi Krystle, thank you for taking the time to share… Read more