Origin LumbarCloud Mattress
Verified335 reviews
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AI reviews summary
The Origin LumbarCloud Mattress receives high praise for its ability to alleviate chronic back, hip, and joint pain. Users frequently describe the sleeping experience as "hotel quality", noting a successful balance between a plush, cloud-like top layer and a firm, supportive core. While the majority of feedback is positive, there are significant recurring complaints regarding delivery logistics and customer service responsiveness.
Pros
Cons
Verdict
The Origin LumbarCloud is an excellent choice for sleepers seeking therapeutic support and significant pressure relief for back and joint issues. However, potential buyers should be prepared for a very heavy product and may encounter frustrations with delivery timelines and edge support.
Reviews with attachments
Hi the mattress is outstanding, an certainly for the price I paid, I would certainly & honestly recommend for anyone with back injuries or pain I myself have had extensive surgery (see the photo I provided), unfortunately I still have to manage my pain daily but thanks to this mattress i genuinely have a brighter outlook on life, I noticed… Read more
significant decompression in my lower back after 2 days an for that I thank your company. Sincerely Marcus Sivkoff
Finally a bed with super support for my back degeneration that's super comfy as well. I LOVE it and sleep uninterrupted. My only down point was the weight of the mattress. I had to buy a whole new bed as l couldn't change the sheets with my old bed. But in saying that, l love my new bed. Show details
A very good mattress. Both of us are happy with the mattress. We sleep well, there is very little if any bounce or ripple as we get in and out and move around. It has a soft top that you sink into just a little, a couple of centimetres. So far it is nice and firm but not hard. It is not a light weight unit, but that does not matter once it is in… Read more
place. Great feel, great sleeping. Definetly a solid and very good step up from the excellent Origin Hybrid Pro Mattress which we also have in another room.
Great comfy mattress , both hubby and I are happy with the firmness.
Such a comfortable bed! Wake up feeling refreshed! Body has never felt better waking up in the morning. Show details
We upgraded our main bedroom mattress to the LumbarCloud King specifically to give guests a premium sleep experience and it has exceeded all expectations. We regularly host girls’ trips and family holidays, and every guest who sleeps on it raves about the comfort. The support through the lower back area is exceptional and truly lives up to the… Read more
name. Guests appreciate how soft and welcoming the top feels, yet the mattress still provides a sturdy, supportive base — especially important when multiple nights are spent away from home. The durability and long-lasting structure have also stood out, which is crucial in a high-use Airbnb property like ours.
It has quickly become a real drawcard for our listing and has lifted the overall stay experience.
Great quality, condition and I have noticed an improvement in my sleep quality. I'd recommend this mattress to anyone. It was easy to unpack and it's maintained it's shape considerably. Show details
The mattress itself is good, but the purchasing experience leaves a lot to be desired. The FAQs advise next business day delivery to capital cities, but it was over a week before I even received correspondence from the delivery partner. It was another week when I received notification of a delay for another week on top of the two I had already… Read more
waited. When I questioned why it was taking so long, the response was that they had a sale & this unexpectedly increased the volume of orders. When it finally did arrive, the box was left outside my home while I was at work. The condition of the box was appalling, with multiple rips & packing tape holding it together. I then had to pay a third party to get it upstairs to the bedroom, which I had expected would be included with the delivery. Less than one month later the exact same product is now even further reduced - with a countdown for when the deal ends. This was the same technique that convinced me to purchase it originally - the deal was ending that day and I was made to believe it was my last chance to get the reduced price. This is borderline false advertising, making out like you’re getting a great deal & it’ll be delivered quickly, only to have them use said deal as an excuse for a delay.
Unfortunately nothing special and I was disappointed when sleeping on it Show details
- +3
Avoid the Origin upholstered bed frame and mattress. From day one, it has had serious functional issues: 1. Persistent loud squeaking with normal movement, despite Origin advertising the frame as “quiet / noise-free.” This is not occasional — it’s repeatable and disruptive. I’ve attached video evidence. 2. Sagging in the middle of the bed,… Read more
causing an inward slope when lying flat. Centre support legs float above the floor when unloaded, meaning the frame only engages support after the bed flexes. I’ve attached photos showing this.
3. Colour is materially different from what is shown on Origin’s website. This is not a minor lighting variation.
We followed Origin’s own troubleshooting instructions (loosening and re-tightening bolts evenly) to fix the squeaking and sagging, allowed weeks for the frame to settle. Nothing improved.
Customer support acknowledged the issues in writing and escalated to management, yet the problems remain unresolved. I’ve attached screenshots of the email correspondence as well.
The mattress itself is too soft, sags in the middle and also the sides (structure is weak), the bed frame is poorly designed, misleadingly advertised, and not fit for purpose. At this price point, this level of noise, sagging, and misrepresentation is unacceptable.
On top of all this we requested a refund 2 days from trying out the product, we’ve had the product of over a month now and still no word on the refund.
Please avoid purchasing this at all costs, as I wouldn’t want anyone else to go through this experience for a very expensive mattress purchase.
Latest follow-ups
Great Mattress so comfy, nice and cool, a great company to deal with, best of all fantastic price. so happy with our mattress. Show details
Follow-up · Still loving the bed edge support is great as I sit on the edge often when dressing, very easy to turn on through the night not like the last one we tried. Back has also felt great and as previously stated very cool to sleep on.So still loving it.
I have been sleeping on this mattress for a month and it is already sagging noticeably and obviously in the middle where I sleep, and the sag stays there whether I'm on the mattress or not. Starting the return process. Extremely disappointed. Show details
Follow-up · Final update. Moral of the story: don't give up when Origin try to mess you around with the trial period return. They originally told me the Salvos (charity partner) couldn't fit their truck into my apartment complex and that I would have to organise disposal myself. I verified with Salvos that they couldn't get their truck in, but they told me… Read more
Hi there, Thank you for sharing your feedback,… Read more (+4 replies)
Find out how Origin LumbarCloud Mattress compares to other Mattresses
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I had decided to return this mattress as I thought it too soft for me, but after sleeping on it for a few weeks I noticed I didn't need to take 2 Panadol Osteo tablets for my back pain when rising or 2 later in the afternoon as I had done for years.… Read more · 1
Also I can now walk my dogs around the park without feeling halfway round I have an axe in my back. I am an elderly lady and highly recommend this mattress if you have lower back or muscle aches. Still early days to comment on it for long term.
Follow-up · Delivery and set up good. No partner.
In-depth reviews
We recently purchased an Origin Lumbar Cloud mattress and genuinely couldn’t be happier with the entire experience. From the moment it arrived, everything was seamless—delivery was incredibly fast, and the setup was so simple it took just minutes. We did leave it for 3 days to ensure peak comfort. The comfort level is on another level entirely.… Read more
We’ve owned plenty of mattresses over the years, but nothing even comes close to this. The quality of the materials is immediately noticeable, and it strikes the perfect balance between support and softness. Every night feels like a luxury hotel experience.
One of the standout features is the motion isolation—you honestly don’t feel your partner moving at all. No more disturbed sleep from tossing and turning, which has made a huge difference to our rest.
Since switching to the Origin Mattress, we’ve been enjoying consistently deep, restful sleep and waking up feeling refreshed and recharged. It’s easily the most comfortable mattress we’ve ever slept on.
If you’re considering upgrading your mattress, do yourself a favour—this one is worth every cent.
The Origin LumbarCloud mattress - Queen - is one of the most comfortable mattresses I have slept on in decades. It does not give the back-pain relief it 'promises' but it certainly is an improvement on our old mattress. It is also deeper than most mattresses that I compared it to which means you may have to buy new bed linen that fits ie has a… Read more
deeper gussett. This mattress takes a little getting used to but it is well worth the wait. It is for these above points that I give 4-stars, not 5 The flippable mattress topper we found to be a significant let-down in that when placed on the Origin mattress it slips and slides as does not stay appropriately in place. It is also a bit bigger than the mattress and makes it impossible to fit even deep-gussetted sheets over it and the mattress. Plus, the combination of mattress and mattress-topper, when placed on top of a base or slatted bed makes the whole combination much higher off the ground and more difficult to get in and out of than it really should be. Accept the mattress on its own merits. on which it stands as very good for the price. The mattress-topper, for us was not necessary and the pillows were surplus-to-need and so have not been used
Purchased with apprehension buying a mattress in a box for the first time. We knew we could return it if we didn't like it (but reading some reviews that may be harder than it appears), but we are very happy with the mattress. It is softer than our previous one and it's perfect for my wife. I find it a little soft but I still sleep like a log on… Read more
it. The only reason I give it a 4 star (and this is a problem with all box mattresses looking into it) is the outer edges are very soft / collapse when you sit on the edge of the bed. The structural integrity just isn't there when compared to a off the floor mattress. For us it isn't a deal breaker and we have no intention of returning it. We will probably end up replacing our other mattresses when needed with this one. If you can get your head around getting a mattress in a box and not going to a shop laying on dozens of mattresses to select one, this is a luscious thick mattress that has surpassed our expectations. I have been offered a $30 cashback to write this review.
Positive reviews
The mattress is good, not happy with the price. 60% discount for EOFY sale. 3 weeks after purchasing it’s another $300 off. The price on the website now is $1638. I paid $1999. Not happy. Show details
After searching & reviewing a number of so called 5 star expensive mattresses, I decided to go with Origin - We are just over 3 weeks in after using the 72hr advise for it to expand fully Love it !! Show details
This mattress is the perfect firmness and support. We had a great sleep from day 1. One important downside to this mattress is the lack of support around the edge of the mattress. This causes one to sink when sitting on the edge which is not ideal. Also, as a result of this the mattress is bulging outward along the length. If it were not for the… Read more
bedframes support edge, there would be no support to keep the mattress shape. So I am torn between the comfort and the notion that this mattress won't last as long as it should.
Negative reviews
⭐☆☆☆☆ Very disappointing experience. After Origin already missed their advertised 6-day delivery window I finally received notification from DHL that it would arrive before 5:00 pm today, so we waited at home all day. It never arrived. When we contacted DHL, they told us they couldn’t collect the mattress because Origin said it was out of… Read more
stock. Despite this, Origin’s website still showed the mattress as “in stock” with “fast and free delivery.”
Poor communication with unresponsive customer support, misleading availability, and a complete waste of our time.
Don’t know what the bed is like. It’s been 4 weeks and still have not received it. No email sent to say it was dispatched. Had to contact them to get a tracking number. After 3 weeks they sent a tracking number and said it was sent, even though I had already contacted them after the first week to get the tracking number. Show details
Hi there, sorry to hear about your experience and the delay with… Read more
Find out how Origin LumbarCloud Mattress compares to other Mattresses
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This is an absolute scam, from the Origin company to the shipping which I daresay they own too. There is no way to contact them other than an email they don't reply to. I had to wait months to get my money back by reporting it through PayPal. The good reviews here are fake. Really disappointed.
Recent reviews
We have only used the LumbarCloud Queen bed for the past several days however it is much more comfortable than our old mattress. My bad back is much better now with this mattress. The delivery was very quick. Show details
We loved our mattress it was actually beyond our expectation but it is a little bit firm for me so maybe with a mattress topper it will be perfect. We will try it with the topper and see if it’s comfortable. Show details
Had an initial hiccup with delivery but customer support was brilliant and the issue quickly solved. The bed is great although as it’s brand new I cannot comment on extensive experience. I love it
Have only slept on it for three nights but am loving it so far. Couldnt believe how big it got once it expanded. Am finding it super supportive for aches and pains but also feels soft and plush. So glad they had a good sale so I could finally afford it Show details
Absolutely loving our new lumbar cloud super king mattress, so much comfier then we expected. I was worried it would be too firm due to other reviews but it’s not at all it’s perfect ! Show details
I had such a comfortable mattress, but it was time to renew. I was very worried as I knew what I wanted and how I wanted it to feel and was worried I would not be able to replace what I had. I read the description and the reviews of the Origin and I noted its star award and ratings and decided that it was worth a shot. In particular the generous… Read more
trial period was reassuring.
It is SO comfortable…. I feel like I am sinking into the pillow top while being firmly supported. I love it and can highly recommend it to anyone who likes firmness with absolute comfort.
Delighted with the comfort & quality of our new Origin Mattress … The tracking was problematic as no idea there would be 14 deliveries before ours .. but well worth the wait Show details
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Hi Eddie, Thank you for sharing your feedback,… Read more