Pixbee Kids 4G Video Smart Watch
MPN: PXB-4G16 reviews
Garbage. Avoid. Purchased the pro version. It was meant to give us peace of mind knowing where our son is. It has caused more stress because the location is often kilometres off. Waste of money. Show details
Do NOT buy from them. Terrible if you need to contact. If you need any help, you will become very frustrated. They are just dropshippers. We purchased the wrong item and only realised after opening the box. The Australian website kept crashing whenever we tried to access anything related to returns or support, only the FAQ page would load. After… Read more
many attempts, I somehow managed to find the NZ contact email.
They then told me that simply opening the box meant the item could not be returned.
This is what happens with companies that are just a middleman and dropship products from overseas.
They are a rip off Pixbee brand. Its too chunky I think for my kids. Dont get! The location is inaccurate and its software is out of date. It has no AI in it at all. These things should be repriced to like $30 bucks!!! The charge also runs out too fast. There is also near to no contact support. It can call out and it can receive calls. Message… Read more
isnt simplified for the kids though. They mostly are only getting an emoji out. If you need it though for anything else other then for calling, I wouldnt hold my breathe. Ours is being returned and we are looking at others.
Total waste of money! Multiple SIM cards and data attempted but does nothing as it states. No number to call for technical support and no reply from any email. If considering,buy a Spacetalk kids watch instead. Show details
Follow-up · Tried 3 different network SIM cards.needed to reset watch each time a new SIM card was used but then parental control app would not work for the watch as stated it was already linked but no option to start over. Wanted to speak to technical support on how to get the watch working but no reply after almost a dozen emails sent,no physical technical support line number.
Absolutely terrible, poor connectivity, poor battery life, app and website crash constantly. Steer clear. We bought two from JBHIFI, steer clear. Show details
BELIEVE everything you read about these over priced pieces of junk. I have nothing good to say about them! Straps break easy and hard to replace, battery is cr#p, the watch is cr#p Show details
Do not under any circumstances buy one of these watches they are terrible and Pixbee are useless at helping, never connects battery lucky to last a day and we never got it to video call, after numerous attempts at contacting them for help, don't waste your money buy a different brand. Show details
Impossible to contact their support team. Waste of money and complete waste of my time. So disappointed
I bought two watches and both have the exact same issues - they vary rarely connect when called and require a reboot every time you wish to try calling (defeating the entire purpose of them). The bands also unclasp very easily so each of my sons have had them fly off their wrist multiple times when playing. The screens are both cracked and I can’t… Read more
call on them anyway so they’re a complete waste. I only bought them 3 months ago and have been told by JBHIFI that the Pixbee company will unlikely do anything unless I pay to have both screens fixed first, despite those cracks being caused by a fault in design. Absolute waste of money.
DO NOT BUY! Great watch in theory, if it actually worked. Don’t expect any support from Pixbee Show details
Terrible – Unreliable and Frustrating We purchased two Pixbee Kids GPS watches, and both have been a complete disappointment. This isn't just a one-off faulty unit—it's a bad product across the board. 1. Phone Calls Fail Constantly – Calls often don’t connect or just ring endlessly without going through. Not exactly reassuring for a device meant for… Read more
safety.
2. Microphone Issues – Sometimes the mic just doesn’t work, making conversations impossible.
3. Useless App – The app is riddled with issues, making it frustrating to use. There are too many problems to list, from laggy performance to unreliable tracking.
Overall, the product doesn’t work as advertised, and it fails at the basic functions of a kids' GPS watch. Do not waste your money.
Shocking product and no customer service – Absolutely shocking. Worst product, as battery barely lasts 4 hours. And Customer Service is non-existent. DO NOT BUY THIS!! Show details
Pixbee no longer functions on Australian networks. Terrible experience – The watch has been broken by the 3g shutdown. It can no longer make calls on any network. The support is non existent. No responses. Do not buy this brand watch. Show details
Find out how Pixbee Kids 4G Video Smart Watch compares to other Kids Smart Watches / Activity Trackers
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Misleading, Deceptive conduct doesnt work on 4G – I am deeply disappointed with the Pixbee smartwatch. Since the 3G network shutdown, this watch has completely stopped working, despite repeated assurances from Pixbee over the past year that it would continue to function after the phase-out. Not only is the device now inoperable, but it also poses a safety risk as it can’t connect to any network,… Read more
making it unreliable in emergencies.
Originally purchased at JB Hi-Fi, this watch is now unsupported by any major network provider, including Optus. Despite contacting Pixbee and providing them with all necessary information (model, firmware, etc.), there has been no clear answer as to why the watch stopped working or why it can’t connect to any network. The lack of communication and support from Pixbee is extremely frustrating.
Unless a swift solution is provided, I’ll be taking my complaint to Fair Trading NSW and sharing my experience with JB Hi-Fi, as this product is currently non-functional. If you’re considering this smartwatch, I’d advise looking elsewhere—Pixbee has not lived up to its promises, and their customer support is nonexistent. Avoid this product if reliability and network compatibility are important to you.
Works now after they made some negotiations with the networks . They had 2 years to prepare for this
Extremely Disappointing Experience with Pixbee Watch – I purchased the Pixbee watch for my son, expecting a reliable means of communication and location tracking. Unfortunately, the watch has been a constant source of frustration. Half the time, the watch develops issues that prevent communication, requiring a reboot to resolve. This is only possible when the watch is in hand, defeating its purpose.… Read more
The latest problem is the most concerning: the watch went offline, and despite trying everything, it won't reconnect. No calls, no texts, and no location tracking. What's worse is Pixbee's non-existent customer support. I've submitted multiple tickets over several days, only to be met with complete silence. No response, no solution, no acknowledgement. For a product designed to provide peace of mind for parents, Pixbee's watch and support fall woefully short. I strongly advise against purchasing from this company. Major Issues: Frequent connectivity problems Offline issues with no remote resolution Unreliable communication Non-existent customer support Avoid Pixbee if you value reliable communication and customer service.
Pixbee Kids watch – I bought Pixbee Kids watch for my son from JB HiFi. I have tried to contact their support team but no response.They have no number to call and their emails are slow. I sent them an email on 14th september and still waiting.
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Network change now allows these. Works again.