Roborock Saros 10R

Terrible reliability and non-existent customer care – Moving away from Roborock for good! We have been incredibly loyal customers to Roborock, having owned 3 different vacuum and mop models over the years. They are far from cheap, so you expect a premium product and premium service. Instead, the amount of time these machines spend in repair is… Read more

absolutely unacceptable. I am a mum to a toddler and we have two Labradors. Vacuuming manually every single day is exhausting, and it is infuriating to have to do it when we actually own an expensive robot vacuum that just constantly sits in a repair centre. Our previous model was sent away for repair twice, spending over 6 weeks there each time, and it suffered from a known defect with the charging sockets. Shockingly, our latest model is now having the exact same issue with the charging sockets. It is incredibly frustrating to see how little this company cares about its loyal customers. They completely lack accountability. We will absolutely never buy another Roborock product again. Save your money and buy from a brand that actually values its customers and builds reliable machines.

I cannot recommend this robot vacuum based on my experience. I purchased this model expecting a premium product that would reliably vacuum and mop my home. Instead, I experienced a fault within the first year of ownership. After reporting the issue, the repair process took months due to delays obtaining replacement parts, leaving me without the… Read more

product I had paid for.

Only a few months after it was returned, the robot developed another fault. It now intermittently displays an "Internal Error" and is unable to complete a cleaning cycle, despite completing all of the manufacturer's recommended troubleshooting steps.

The only solution I have been offered is to send the unit away for servicing again. That means being without my vacuum and mop for a second extended period, with no consideration given to the inconvenience this causes. At some point, repeatedly repairing the same product stops being a reasonable solution.

I have also noticed that this model has since been discontinued. While I can't say why it was discontinued, it certainly doesn't inspire confidence, particularly given the repeated failures I have experienced.

For a product in this price range, I expected reliability and customer service that recognised the significant inconvenience caused by repeated faults. Instead, I have spent more time troubleshooting, arranging repairs, and chasing updates than actually using the product.

Based on my experience, I would not purchase from roborock again as they refuse to give a refund a product that is not fit for purpose.

We love this thing. I don't think there's anything substantive that we don't like about it. The mapping system is really clever, as is its general navigation. If you pick it up to untangle something from its brushes and then put it back down it… Read more

quickly reorients itself and continues. (My wife is a textile artist so there are always bits of material and threads on our floors).

You can edit the map it generates and name all the rooms/spaces and it is very good at identifying no go zones (like stairs !). You can schedule various types of clean for the whole house, an individual room or group of rooms, or just a spot where something might have been spilt.

We only have timber floors so can't comment on its cleaning ability on carpet, but vacuuming and mopping on hard floors is near perfect. The robot also seems to identify and navigate its way over our small mats without any trouble (our mats aren't fluffy !).

It gets neatly around chair legs and other furniture obstructions and, because it is so thin, it gets under pretty well everything.

It does a remarkably good job of emptying the onboard dustbin and compacting it into the main bag in the dock. The emptying is so efficient that we've only needed to change/empty the main bag twice in the 4 months we've had the machine.

The one limitation that we have noticed is that the robot can't sense when its dust bag is full. We've worked around that by just scheduling a regular robot dust bag empty.

All the components that you need to get to to fill or clean, both in the robot and in the dock, are easily accessable, simple to clean, and easy to replace. All the removeable parts seem quite robust.

We haven't had to mop a major spill or similar so far, but, for day to day cleaning, the mopping (and mop cleaning) work just fine.

All up, we are very happy Saros owners.

I recently purchased the Roborock S10 and I’m absolutely impressed! The mopping function leaves my floors sparkling clean, and the vacuuming is outstanding. It consistently amazes me with how thorough and efficient it is. Highly recommend it! Show details

Love it! We have only been using our Saros 10R for 8 days, but it has been amazing so far. We have hybrid flooring in pretty much the whole house (minus carpet in theatre room and tiles in bathrooms etc) The robot has no trouble on any of our floors. We have 3 cats and it is so good at picking up any kitty litter the cats have flicked out of… Read more

their boxes.

It does have a little trouble with thin mats/bath mats. It can’t go over them, it usually will get tangled up.

But that has given me an excuse to buy new thicker ones, so can’t complain!

It vacuums and mops extremely well.

I could go on all day about how great this robot is, best purchase ever!

Game changer. We upgraded from our old seperate vacuum and mop system from iRobot. After dialings it down to avoid certain areas (like places with cable or thick mat where it would get stuck), now it works perfectly with schedule (three days a week). Must have when you are busy with kids. It is set and forget with the occasional water refilling and part cleaning/changes. Show details

We recently replaced our old Roomba with a Roborock Saros 10R. Over three months the transition has been smooth, the Roborock software is much better than the Roborock and the additional features (mop and station, good collision detection so it doesn't hit your feet or pets) are welcomed. On the basis of this experience I'd purchase another Roborock when this one is end of life. Show details

Super disappointed. It’s probably ok if you don’t have pets but with pet hair it’s a pain. Due to the small dust bin it constantly clogs up and so does the air filter even when having it empty as often as possible by settings. I find myself having to help it out nearly daily by either manually emptying the dustbin and/or cleaning the filter. I can… Read more

see how it would probably do a good enough job without pets but for this price I expect more. I wish I hadn’t upgraded from the S7 as I basically have to do just as much manual work as with the old one. Roborock support has been an absolute pain as technically there is no fault and it’s just a nasty product.

I bought the Saros 10R soon after its release for the full price. The first thing I noticed was that it missed areas of the floor for cleaning. Then it started wandering around the house randomly, and on one occasion it went back to the base station and housed itself backwards and wasn't able to recharge. Roborock told me to return it to the… Read more

service centre (1 hour round trip) for faster sevice. That was approximately 2 months ago!! They are not answering my calls. There is no end date. They have my $3000 machine and have not fixed it or are giving it back. I have paid $3000 and feel that I have wasted my money. Terrible machine. Terrible service.

I purchased the **Roborock Saros 10R** expecting a premium product, but this has turned into a 4-month dispute with Roborock. The first unit became faulty shortly after minimal use. The replacement they sent was also faulty. After reporting this again, I was offered a third unit—but it was refurbished, not brand new, despite already receiving two… Read more

defective products.

Under **Australian Consumer Law**, a product must be of acceptable quality, and when there is a major failure, the consumer has the right to choose a refund or replacement. In this case, receiving multiple faulty units clearly constitutes a major failure.

Despite this, Roborock repeatedly refused my refund requests. It was only after I contacted NSW Fair Trading and lodged a formal complaint that they suddenly offered to send a brand-new replacement. By that stage, I had completely lost confidence in both the product and the company.

I made it clear that I no longer trust this model and requested either a refund or a replacement with a newer model. Both requests were rejected.

After months of being ignored, going in circles, and having to chase responses, I have now escalated the matter to the NSW Civil and Administrative Tribunal.

This experience shows a clear disregard for consumer rights and a failure to comply with obligations under Australian Consumer Law. The issue is not just the faulty products, but the way the situation has been handled—delays, refusal to take responsibility, and forcing the customer to escalate the matter just to seek a fair outcome.

I would strongly caution anyone considering purchasing from this company.

This is now my third Roborock robot vacuum cleaner and I keep upgrading because of the features and functionality that they come out with! Excellent cleaners and everyone that I have recommended this to has purchased it and absolutely loves it. Saves me so much time and I absolutely love that I can trust it to clean properly! I cannot live without my Roborock and I love its app functionality and reliability. Show details

I’ve been using the Roborock Saros 10R for a while now, and I’m really impressed with how well it handles my timber hardwood floors. It picks up dust with ease, and the mopping function leaves the surface looking fresh without leaving streaks. Setup through the Roborock app was surprisingly easy — the interface is clear, and connecting it to Wi-Fi… Read more

took just a few minutes. One thing I especially like is how well it avoids obstacles. It navigates furniture legs and cables effortlessly, so I rarely have to rescue it mid-clean. The only minor downside is that spare parts (like brushes or filters) can be a bit pricey and often sold out, which makes restocking tricky. Overall, though, it’s a fantastic robot cleaner that keeps my floors spotless with minimal effort. Definitely recommended for anyone with hardwood floors looking for a reliable, smart cleaning companion.

I cannot believe how amazing it is!! This has been the best buy even though it was pricy.. the only thing is the replacement parts are needed every month but I run it for 3 hours per day and now I never have to do much but behind doors etc.

Amazingly clever and such a time saver! We have two young kids in and out of the house all day, leaving crumbs on the floor with every meal/snack - it so easy to do a full clean or just have a quick tap-and-go setting for the eating area. The mop has also been handy as you can set and go, then deal with the water at a more convenient time. Great purchase and no regrets. Show details

The Roborock is a clever device that does the job well. The only downside is that it doesn’t clearly indicate when the dustbin is full. I can set it running when I go out and come home to clean floors Show details

We had trouble with the mop from new as the mop heads would not stay on and reinstall. We returned it to the service centre and two weeks later the device was returned to us - but it would not work at all. We returned it to the service centre and the device was confirmed to be faulty but we are still waiting for a replacement. We have now been… Read more

without a vacuum for almost 2 months while still in the warranty period. The people you deal with don't seem to understand English and there is noone we can talk to to escalate the matter. Appalling customer service and I would give zero stars if I could.

Major regret. After only few months, it started demanding constant full resets. The fix lasts 1–2 weeks, then the same error returns. Roborock fixed, sent it back (weeks without the unit). They also confirmed a mop pad wasn’t cleaning properly. Months later the fault came back again. I’ve now asked for a refund to switch brands, but support has basically gone silent. Premium price, budget-level experience.