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 AI reviews summary 

SolaGarden receives high praise for its exceptional customer service and commitment to a lifetime warranty, with many users reporting immediate, hassle-free replacements for faulty items. While the solar lighting products are frequently described as beautiful and transformative for garden spaces, there are significant recurring reports of hardware failure within months of purchase. The company's reputation is built largely on its responsive after-sales support rather than the long-term durability of the initial units.

Pros
Exceptional Customer Service: Staff (specifically mentioned as Paul) are highly responsive, often replying to emails within hours or even outside of standard business hours to resolve issues.
Warranty Fulfilment: The company consistently honours its lifetime replacement guarantee, sending out new parts or entire units at no cost when products fail.
Aesthetic Appeal: The lights, particularly the festoon and firefly variants, are praised for their "warm" glow, brightness, and ability to create a "resort-style" atmosphere.
Ease of Installation: Most products are described as simple to set up and assemble, with many working straight out of the box.
Cons
High Failure Rate: A significant number of users reported that lights or solar panels stopped working within a few months, necessitating multiple replacements over time.
Weatherproofing Issues: Multiple reports indicate that moisture and rain can enter the units, leading to internal corrosion and total product failure.
Questionable Build Quality: Some users describe the products as "cheaply made" or "drop-shipped," noting a lack of branding on packaging and perceived low-quality materials.
Short Battery Life: Several reviewers mentioned that even after a full day of sun, the lights only stay illuminated for a few hours, failing to last through the night.
Verdict

SolaGarden is a reliable choice for consumers who prioritise strong customer support and a guaranteed replacement policy over initial product longevity. While the lighting provides excellent aesthetic results, buyers should be prepared for the likelihood of hardware failure and the need to engage with the warranty process.

592 reviews
5 Denise  · Purchased deck lighting and fairy lights. Replaced a broken deck light quickly and efficiently. Very impressed with their customer service..
5 Lindy  · A pleasure to deal with. Extremely quick and helpful in their response to my query. I would definately deal with them again.
5 Grace  · What an awesome company. Replaced the lights that do not work. Recommend ++++. Buy from Paul. Nowhere else.
5 Robyn Connell  · Fantastic solar lights and exceptional after sales service/assistance Strongly recommend
5 michelle d.  · Wonderful customer service! Have looked after us with a replacement.
5 Julia J.  · My Solagarden SOLAR Pool string globes look fantastic! A great Company to deal with. Excellent Customer Service and Product
maree w.
maree w.NSW
  Verified

Have purchased a lot of products from this company including solar festoon lights, ground solar lights several times and except for a couple of small problems which were fixed by Paul without any question I have had no problems at all. Without fail the best customer service I have ever had from an Internet company and I highly recommend anybody… Read more

to consider buying from this company. You won’t be disappointed that is for sure. I will be purchasing again and I recommend him to everybody wanting to buy this type of lighting.

an n.
an n.
 

Excellent customer service! The fairy lights I originally purchased became dim after some time, so I contacted the support team. They responded quickly and arranged a replacement without any hassle. The new lights arrived promptly, and I’m very happy with the outcome. Their communication was clear, professional, and friendly throughout the… Read more

process.

Thank you for standing behind your products and providing such great customer support. Highly recommended!

Reviews with attachments

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Lisas Garden
Lisas GardenVIC2 posts
 

I love my festoon lights and have 5 sets. I have had them for a number of years, they look amazing and stay on most of the night in Summer. Recently I had a problem with some of them. The problem has quickly been rectified, I can’t recommend them enough. Great product and great customer service .

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Lynette G.
Lynette G.TAS
  Verified

I’m here to give a glowing review for these fabulous lights! They are absolutely lit! They are bright wellmade and look great. Delivery was swift and I could not fault the customer service. Will definitely be adding more to my project If you’re thinking about purchasing these lights I suggest you glow for it!

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Teddyb
TeddybWA3 posts
  Fair Incentive

Fantastic service and festoons – I purchased path lights . I wasn’t happy with the product in the fact a few didn’t work and not as bright as I thought. I contacted Paul and true to his word he changed them for me with photos I sent . I didn’t want the same lights , asked if I could change to the festoons. I have since bought 12 sets of festoons for family and friends . Paul’s customer service is outstanding and reply’s almost instantly .

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hitesh k.
hitesh k.
 

Festoon lights – I had previously got festoon lights from Bunnings but they were not quite bright so we decided to return. I decided to order a set of festoon light from Solar Garden and I must say that the product has certainly exceeded our expectations as they are very bright and keeps our backyard glowing. I would certainly recommend this product and look forward to order more in future.

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Cecilia
CeciliaVictoria4 posts
 

Solo garden lights – Purchased online- arrived well protected and speedy delivery, all items present Ground lights, spring lights-had to share these with my family as they raided my garage before I got them all up, they look spectacular and are easy to install.

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Karina F.
Karina F.VIC
 

I wish all companies valued their customers as much as Paul and the team at Solagarden do. We purchased 200 meters of Fairy Lights, 4 x 50 meter packs, to decorate our undercover area for our upcoming wedding. The lights are absolutely beautiful and create the most gorgeous star like effect. We have already had so many compliments from family… Read more

and friends since hanging the first 2 sets. One of the sets we have hung have stopped working. I emailed Solargarden regarding the problem and within 30 minutes of sending the email Paul emailed saying a replacement set have been dispatched.

I initially ordered with confidence from Solagarden after reading all of the positive reviews on line and researching fairy lights at bunnings. The bunnings reviews are terrible, so I went ahead and ordered from Solagarden. I am so happy that I placed my trust in Solagarden and highly recommend anyone thinking of ordering from them to go ahead and order with the confidence of knowing that they are valued and if there is a problem, Paul will get back to you ASAP and will back his products.

The lights sell themselves, but I will also be recommending anyone I speak to in future, family and friends to purchase through Solagarden.

Karina

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Molly
MollyACT
  Verified

Really disappointed. We were sent generic, made in china lights. We returned these immediately as what was provided did not meet the description.

SolaGarden
SolaGarden    

Hi! So sorry to hear this. Please email us at hi@solagarden.com.au so we can help you. Thanks!

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lia_williams
lia_williamsWA11 posts
  Verified

I purchased several packs of SolaGarden LED ground lights and festoon lights in November 2025, totalling around $520 after discount. While the “lifetime replacement guarantee” initially sounded reassuring, the reality has been disappointing. Within three months some lights had already started failing. By six months, approximately half of them had… Read more

stopped working due to water or condensation getting inside the units. This makes them unsuitable for genuine outdoor Australian conditions.

SolaGarden has offered replacements under their lifetime guarantee. However, I have no confidence these will perform any better than the originals, and I don’t want to be repeatedly requesting replacements every few months. I would much prefer a full refund so I can invest in higher-quality lighting that is actually built to last.

If you’re looking for reliable outdoor solar lighting, I would look elsewhere.

SolaGarden
SolaGarden    

Hi! So sorry to hear this. Please email us at hi@solagarden.com.au so we can help you. Thanks!

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Rowie
RowieWA
  Verified

Complete scam site… these products are NOT of a higher quality as advertised. Just drop shipped junk from China. As soon as I unpacked the items I could tell by the dodgy packaging no “SolaGarden” branding. I purchased deck lights x 8 for $74. And Upgraded LED ground lights x 4 for $79. Here they are on Alibaba site: Deck lights are $5.24 for… Read more

16 of them.

Ground lights are $8.35 for 12 of them.

As you can see, their markup is astronomical, which explains how they can just replace them for you when they inevitably break in a few months. It’ll take years of replacements before they’d take a loss, and by then most people would just give up with the process.

Such a scammy & unethical business model SMH.

SolaGarden
SolaGarden    

Hi! So sorry to hear this. Please email us at hi@solagarden.com.au so we can help you. Thanks!

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erumhamza143
erumhamza143ACT
 

Absolutely thrilled with these outdoor spot solar lights I bought from Solagarden! From the moment I set them up, I could tell they were a quality product, so easy to assemble and give off great light that has different brightness settings. What really stood out to me, though, was the exceptional customer service. I reached out to see if… Read more

delivery could be expedited for a gathering at my place, and Paul Giray went above and beyond to make it happen. He arranged priority delivery, and the lights arrived right on time.

It’s rare to find both a fantastic product and such outstanding service these days. I genuinely couldn’t recommend them highly enough!

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Krakis
Krakis8 posts
 

Finished off the driveway and ordered festoon lights. And wow the festoon lights are simply amazing

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Diandstu
Diandstu6 posts
 

My festoon lights arrived surprisingly quickly. Unfortunately one of the globes didn't seem to work so I emailed them. I received a response almost immediately which was a surprise as it was late afternoon. They gave me a simple fix to try before proceeding with a return, and it worked. The lights look bright and sparkling and have transformed our patio area.

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Hideki H.
Hideki H.WA3 posts
  Verified

Great product and customer support. I really appreciate Paul Giray‘s assist.

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Lisa
LisaVIC
 

SolaGarden Deck Lights are brilliant. A beautiful touch to a backyard.

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Belinda S.
Belinda S.
 

Festoon Light Replacement I had purchased SolaGarden’s festoon lights when they first came on the market. I loved how they transformed my garden at night. Unfortunately some of the lights stopped working on one set of lights. I replaced the bulbs with the spares included in my initial order but that didn’t solve the problem. Emailing… Read more

SolaGarden, Paul was quick to respond, searched for my orders and was able to approve a replacement under the lifetime warranty and send the new lights quickly.

I’m very impressed with the support from Paul and the fast delivery.

Latest follow-ups

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Greg L
Greg L21 posts
 

GARBAGE WILL NOT LAST. Look carefully at the left had side of the solar section in this photo. Rain has entered ALL 12 of these lights which lasted less than 3 months. They are therefore low quality garbage and do not last. Beware all the 5 star… Read more

reviews especially from people who have only just installed them. They are NOT rainproof. All failed from moisture entry and are now binned.

 Follow-up  · a picture is worth 1000 words. All lights purchased have failed due to moisture entry. Not worth replacing even for free.

SolaGarden
SolaGarden    

Hi! So sorry to hear this. Please email us at hi@solagarden.com.au so we can help you. Thanks!

Chris7
Chris711 posts
 

After several years some of my products failed to work and a couple cracked. I contacted Sola Garden because their information said they give a lifetime guarantee on their lights and within a couple of days Paul had replaced my order free of charge… Read more

and postage free !!!!! A while back a couple had ceased to work and Paul replaced them immediatly too and with a couple of spares as there were 4 in a box and it was 2 or 3 that had broken. I don't know any company that would do this and the way he honours his word for free replacement I find outstanding. I highly recommend this company. My festoon lights I put up just for special occasions and they are still going strong.

 Follow-up  · They were extremely responsive to my notifications that my lights had now failed after several years. No hoops to jump through. They showed real integrity in replacing all my failed lights very promptly, within days. They did not ask for heaps of paperwork and compared to many companies I deal with, their integrity really shone. If only other companies backed their products or guarantees like this company does. You can't loose with Sola Garden.

In-depth reviews

phil p
phil pVIC4 posts
 

Had some solar ground lights stop working so I contacted them Paul was very helpful and friendly asked me to take some pics of nonworking lights I couldn't provide a video he asked for as I'm not technosavy at all just took me several goes to post a review on trust pilot he sent a link for somehow I got it in the end don't ask me how anywho the… Read more

after hours/sales service is second to none he being Paul sent out replacement ones asap pronto they stand by their warranty highly recommended for that the garden is looking top notch again with the replacement lights up and going I am very pleased Paul even got back to me on the weekend to assist me I find that simply amazing customer service top notch he asked me if I didn't mind writing a honest review which I have some of our ground lights failed and they stood by the warranty can't complain about that great mob to deal with a recommend seller in my book down a bit lower it asked me to put pic and video up sorry I didn't it's blowing a Gail here and all the lights are in place you don't need to see 24 pics of our garden you will be jealous of how good it looks

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Katie Rebekah
Katie Rebekah
  Verified

We’ve now gone through three sets of Solagarden festoon lights in just a couple of years - the last two failing just a few months within the warranty period. Each time we’ve been told the replacement was a “brand new version,” yet every set has failed despite proper installation, plenty of slack, no direct sun damage and no interference from trees… Read more

or branches.

The first time the lights broke, they were just outside the warranty period and we were told we had to pay for a brand-new set - which we did. We’ve now paid for this product twice, covered installation costs three separate times and wasted hours chasing the company for a resolution.

When we requested a refund (which we are entitled to under Australian Consumer Law for goods not of acceptable quality), the response was simply: “We can’t process a refund. We’ll send another replacement.” That’s not acceptable. Customers shouldn’t be expected to replace faulty lights every few months forever.

It’s telling that many other reviewers report the exact same failures. We held back from posting a negative review after the first and second failures, hoping things would improve - but clearly the quality issues are ongoing.

Save yourself the frustration (and money!) - look elsewhere for festoon lights that actually last.

SolaGarden
SolaGarden    

Hi! So sorry to hear this. Please email us at hi@solagarden.com.au so we can help you. Thanks!

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SSS
SSSVIC15 posts
 

Better 2nd time around – MARCH 2025 UPDATE - 4 Star rating To my surprise, after writing my initial review below 3months ago, I was contacted by Solagarden. They said they were sorry to hear I wasn’t happy with their lights and asked me to contact them to discuss the issue. So I did this, and after discussing the performance of the lights I’d bought, to my surprise they… Read more ·  1

said they would replace all of them! Wow! What company does that!?

So - I opted to forgo replacement of the strip lights and instead with their permission, switch to the equivalent value I’d paid, and got some deck lights. See the first 3 pictures for these. So far, l’m very happy with these. They give off a reasonable degree of light and make navigation around the back part of my house easier.

The festoon lights themselves weren’t replaced but the solar panels were. The newer ones come with a remote control which allows you to choose for the lights to glow for 3 hours or 5, at either 25, 50, 75 or 100% brightness. I’ve set mine to shine for 5 hours at 75%, and while they shone for 5 hours initially when I switched over, they have since dropped back after only a few weeks and stay lit up for around the 3 hour mark. The solar panel is in full sunlight so I know not getting adequate sunlight isn’t the issue. To be honest, I’m disappointed that they don’t stay alight for the 5 hours I’ve selected. The lights when lit up, do look fantastic though. See pictures 4 & 5.

I’ve held off re-installing the replacement Ground lights at this stage as am going to relocate them to a different area of the garden once some outside garden area work has been completed. I know from the previous ones, that when glowing, these look fabulous. Sadly, they still have the plastic ground spike which I don’t believe loans itself to longevity. It would be far better if Solargarden considered switching these to metal spikes.

Overall, I absolutely cannot fault the follow up service. I would have to say a 10/10 for not only contacting me so many months after my initial purchase but also offering to replace all lights purchased. I would say service like that doesn’t happen too often. Thanks Solagarden.

DECEMBER 2024 - 1 Star Rating

I purchased Solagarden brand Festoon lights, LED Ground light pack and the SolaGarden 5 metre LED strip lights last year - & I REGRET HAVING WASTED MY MONEY!

Why? 1. Design: The LED Ground light pack comes with a plastic spike to insert into the ground. One or two of these spikes snapped off the first time I went to put them in the ground - which was soft at the time! I contacted the company and they absolutely replaced them instantly but the fact remains that as the spike is made from plastic and not metal, it provides the weak point and several more spikes have since snapped off.

Light brightness - very bright light and they did initially look good in the garden, but 12 months later, only 2 of the initial 6 or 8 that I bought (I can’t recall exact number that I bought) remain working and only for a few hours each night at that!

If the construction was changed from a plastic spike to a metal one, this light would be longer lasting.

2. Festoon lights - I bought 2 sets. Despite the solar panel being in a position to receive the full impact of the sun’s rays for charging, these lights only ever work for about 3 hours a night, including in summer. In winter, they are lucky to shine for about 1 hour a night. When out, they do look lovely, it’s just a shame that they don’t glow for long!

By contrast, my 4 year old much cheaper Aldi solar lights (which I paid ~$20 / set) light up on darkness and stay twinkling until around 5am!! Some of my Aldi solar lights still have their original replaceable battery while other sets, I have since replaced the battery to keep them glowing!

3. 5 metre LED strip lights - before I bought these, I contacted Solagarden and asked them if these lights would adhere to my new wooden retaining wall down my laundry side, and was assured that yes, they would.

Let me tell you that they don’t!! I tried a test section and noticed that most of the “stick” seemed to be on the removable backing tape and not on the actual product which clearly didn’t have enough sticking factor to work so consequently I didn’t bother removing the protective backing from any more of it, so probably 4,75 metres of the original 5 metres of length, remains brand new, unused in the box it came in, gathering dust in a cupboard.

Although I initially reached out to [Name Removed] at Solagarden about this, due to an unexpected and prolonged illness plus other circumstances, I missed replying to his email in a timely manner and so therefore also missed the window for returning the products for a refund.

My recommendation for these lights is don’t buy them if you are looking for long lasting solar lighting. You will get only a few hours of lighting each night! I paid a lot of money for these lights and for a minuscule fraction of the price, would have been better spending my money on the Aldi solar lights!

Positive reviews

Kim
Kim2 posts
 

Really happy with SolaGarden products, their lights complete our garden settings. Paul was readily available for any enquires and issues that arose. Would have no hesitation in recommending them.

Pete R
Pete RQLD
 

I was a bit tentative to buy from this company due to their claims that they guarantee their product and that they will replace it for good. Well i have had a very good experience with this exact scenario i recieved a faulty set of lights on a friday and i replied to them they replied twice over the weekend and forwarded new lights within a week.… Read more

Now thats customer service Finally a company that delivers what it promises. Congratulations SolaGarden

Aden
Aden
 

Wow... Best Solar Lights EVER.. I couldn't be happier with my experience with Solar Garden. The quality of their solar lights is outstanding, and they're by far the brightest solar lights I've ever purchased. They provide excellent illumination and have completely exceeded my expectations. A special thank you to Paul, who went above and beyond to… Read more

organise a replacement quickly and without any hassle. His customer service was professional, friendly, and genuinely focused on making sure I was happy. It's refreshing to deal with a company that stands behind its products. I highly recommend Solar Garden for anyone looking for high-quality solar lights backed by exceptional customer service.

Negative reviews

S.Mc
S.McQLD12 posts
 

The lights are great; however, the return process has been extremely frustrating. When attempting to return an item, the company provided a questionable address. Despite Australia Post confirming the parcel was delivered, they claim they have not received it. There is also no way to speak to a person directly, which makes resolving issues very difficult. It all feels very [Content Removed] in this respect.

SolaGarden
SolaGarden    

Please email us at hi@solagarden.com.au so we can help you. Thanks!

Over the BS
Over the BSNSW2 posts
 

Don't bother buying the mini chainsaw - absolute rubbish. Could not put it together 99% of the time, the other percent, the chain kept coming off. The product is cheaply made. It was suppose to help do my gardens easier due my medical issues...all it did was create more anxiety. The only plus is the customer service.. they were actually nice to deal with

SolaGarden
SolaGarden    

Hi! So sorry to hear this. Please email us at hi@solagarden.com.au so we can help you. Thanks!

Bonville
Bonville6 posts
 

These lights are rubbish. I don't know where all the rave reviews come from, these lights hardly stayed on for more than an hour or two even after charging in blazing sun all day in summer. They all died after a few months. A complete waste of money. I replied to the company when they sent an email to ask about the quality, as they stated they would be replaced for free for any reason, and of course I didn't get any reply. Don't waste your money.

SolaGarden
SolaGarden    

Hi! So sorry to hear this. Please email us at hi@solagarden.com.au so we can help you. Thanks!

Recent reviews

Khalid K.
Khalid K.Victoria
 

While I had a slight problem with a recent order, I was genuinely impressed with SolaGarden's customer service. Their communication was prompt, professional, and courteous throughout the entire process. They responded quickly to my queries, offered several solutions, and ultimately processed my refund without any hassle. Excellent customer service… Read more

can be hard to find these days, so I really appreciated the way they handled the situation. Thank you to the team for making the process so straightforward.

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