Spacetalk Adventurer 2

Product Failed Early, Warranty Refused, and Disappointing Customer Support I would not recommend the SPACETALK kids’ watch based on my experience and I wish that there was an option for 0 or minus ratings. I purchased the watch from JB Hi-Fi, and within only a few months of normal use it began to fail. I returned the device for assessment under… Read more

warranty, but SPACETALK or JB HIFI refused to repair or replace it, claiming the watch had suffered water damage.

This was extremely disappointing given that the watch is marketed as water resistant (IP67). To the best of my knowledge, the watch was never exposed to water beyond normal day-to-day use by a child. I believe the product did not perform as advertised, and I strongly disagree with the warranty decision.

What made the experience even more frustrating was the customer support. Every interaction felt like I was communicating with a bot rather than a person genuinely trying to understand the situation. Regardless of the questions or concerns I raised, I repeatedly received the same generic responses referring to the watch’s IP67 laboratory testing, with little acknowledgement of the actual circumstances of my case. It felt as though the goal was to repeat a scripted explanation rather than investigate the issue.

I also felt there was a strong emphasis on closing my support request as quickly as possible instead of working towards a fair resolution. At no point did I feel that my concerns were being properly considered or that there was any willingness to look beyond the standard response.

For a product that stopped working within such a short period of normal use, I expected the company to stand behind its product. Instead, I was left with a watch that no longer works, a rejected warranty claim, and a very disappointing customer service experience. They are now asking for another $99.00 to refurbish it.

I am currently exploring my rights under Australian Consumer Law regarding products that fail within a short period of normal use. Based on my experience, I would encourage prospective buyers to carefully consider alternative brands with a stronger reputation for product reliability and after-sales support.

Functionally, the watch is good. Maybe a little on the slow side. Unfortunately, less than one month after starting to use the watch, the sim stopped working. This was a result of sweat ingress causing corrosion in the SIM enclosure. When contacting the support services we were swiftly told (basically) that the claimed IP67 rating was in lab… Read more

conditions and real world conditions may not be representative. I asked for a full refund. Refund was denied due to it being outside the 30-day return period. The real shame is that we bought this watch after being so impressed by the one we bought for our other child. The first watch failed in a similar way about a week after I’d ordered the second one. At least I didn’t pay the full years subscription up front on the first one!

When the watches work - I bought 2 for kids in MARCH 2026 (its now June) - they are great. However.... Ongoing issues with location reporting them as being over 2k's away from actual location. One watch was briefly - less than 1 minute - in a pool,… Read more

less than 1metre - and suddenly the screen started playing up and stopped working. The product clearly states it supports up to 1 metre of water for up to 30minutes.

When seeking assistance the spacetalk team refused to honour warranty, instead offered that I should pay another $180 for a refurbished watch... When its on sale for $219...

Failing to honor warranty, then try to upsell for a refurbd device doesnt sit right. I've lodged a complaint with them, to get it escalated and hopefully a better outcome.

⭐ 1 Star – Product Failed and Warranty Refused I would not recommend the SPACETALK kids’ watch based on my experience. I purchased the watch from JB Hi-Fi and it began failing within only a few months of normal use. When I returned the device for assessment under warranty, SPACETALK refused to repair or replace it, claiming the watch had suffered… Read more

water damage. This outcome was extremely disappointing given that the watch is marketed as water resistant. To the best of my knowledge, the watch was not exposed to water beyond normal day-to-day use by a child. As a result, I feel the product did not perform as advertised and I strongly disagree with the warranty decision. What makes this even more frustrating is that the watch failed so soon after purchase, yet the company declined to stand behind its product. The warranty process was difficult, the customer service was disappointing, and my concerns were not adequately addressed. In my view, this is not the level of quality or support consumers should expect when purchasing a children’s smartwatch. Based on my experience, I would recommend considering alternative brands with a stronger reputation for reliability and after-sales support.

I am currently exploring my rights under Australian Consumer Law regarding products that fail within a short period of normal use.

We purchased a Spacetalk Adventurer 2 4G watch in December 2025 for $209. Less than six months later, the watch stopped registering the SIM card. We returned it via JB Hi-Fi for assessment and were advised that it was deemed unrepairable due to water damage and therefore not covered under warranty. My son had only worn the watch during normal… Read more

daily activities, including playing tennis in light rain. The watch was never submerged in water. We were then offered a refurbished replacement watch for $180, with no guarantee that the same issue would not occur again. We politely declined, as we do not see the value in spending more money on a product that appears unable to withstand normal everyday use by a child. Adding to our disappointment, we had also prepaid for a full year of data service for the watch, meaning we have incurred further costs on a device that has become unusable after less than six months. This experience has been extremely disappointing given the watch's intended purpose as a children's device and the relatively short period of use before failure.

Don't waste your money! Not only has the watch stopped working, the spacetalk customer service has been very disappointing with no resolution reached in 3 months!. With only normal use (NO SUBMERSING IN WATER AT ALL), our sons watch became water damaged and stopped working. The watch has an IP67 rating, which means it should be submersible in… Read more

1 metre of water for 30 minutes - this is a lie! We have been trying for over 3 months to get a replacement watch, but spacetalk has continued to refuse, and are trying to make us pay for assessment/repair. The company have said:

"As part of our warranty terms, water damage—even from splashes, rain, or perspiration—is not covered, as our watches are water-resistant (IP67) but not fully waterproof".

So beware - THE WATCH CAN BECOME WATER DAMAGED FROM SPLASHES, RAIN OR PERSPIRATION.

Another frustration is that over 3 months of our purchased 12 month SIM plan has been wasted, which has been a second waste of our money. I have tried leaving reviews directly on the spacetalk website, but somehow they don't seem to show up...... interesting.

First watch worked fine until it stopped charging, was only just over 2 months old but wouldn't replace so sent it off they replaced anyway, this watch over heats, still doesn't charge properly, my daughter can't call me now, I'm paying monthly for sim plus what I paid for watch not worth the money. Don't watch your money!

Watch constantly sends false notifications of when it is put on and or taken off. It also says child has left area when they haven’t and that’s when you can get it to charge! Now the company has updated the app it does not work and you can not get the watch to connect to the app (especially if you don’t have a sim from them) the company is just a… Read more

money drain. It takes weeks if not months to get a reply from their email system, DO NOT BUY FROM THIS COMPANY. Do yourselves a favour put spacetalk into the Facebook search and look at all the complaints and they refuse to return people’s money. Horrid service and even worse company

Don’t waste your money! 6 months old, now won’t charge. Been sending emails back and forth for a month and can’t get an address to send for repair. Absolute disgraceful customer service and inferior product Show details

Our son's spacetalk watch has had consistent issues with recognising the Sim, being able to make calls, being able to accurately track, since the beginning. The first time it happened, we were sent a replacement SIM but it has continued to periodically have Sim errors and has recently been non responsive again. The customer service line has not… Read more

been helpful. They keep us in a loop of delaying us and asking questions and not resolving the issue properly and they keep suggesting it could be due to water (this is not the problem and this is also what I have read in countless online reviews, is their stock standard response when people's watches do not work. The watch is not fit for purpose, clearly has a fault, and needs to be replaced. The customer service seems to be hopeless and we cannot get a reasonable outcome. We want a replacement watch or a refund.

Worst service.My son lost the charger.I ordered a new charger but the Spacetalk watch still wouldn’t power up .Customer support said they had no repairer the only option buy a new watch .This took back and forth several weeks .They wouldn’t then refund the charger if just purchased as well as I want within the 30 day return period which was eaten up with trying to sort & Locate a repairer . Show details

Brand new watch that is faulty. Customer service is awful - have been messaging a chat bot for hours despite confirming all troubleshooting steps have been completed and a replacement is required. Support site has now crashed so have to start all over again. Beyond frustrating… Show details

Do not buy this product!! This company has the worst customer service I have ever experienced, as well as the product not being fit for purpose. I purchased the watch in August 2025 and started experiencing problems in November 2025 after a major app update. Issues included being unable to call specific numbers, the unit not charging, unreliable… Read more

location tracking, and eventually the microphone failing altogether.

I contacted customer service in November 2025, and five months later the issues are still unresolved. Support is handled entirely by AI chatbots that do not understand the problems and seem focused on closing cases if you do not respond within hours. Requests to speak with a human have gone nowhere, as support is limited to chat and email only.

The final issue raised was the microphone not working. I was told that “liquid damage” had occurred, based solely on a photo I provided, and the company accused my child of submerging the watch. The watch has only been used normally, and after reading many similar reviews, this appears to be a standard response used to avoid responsibility for manufacturing faults and instead charge for repairs.

If a watch cannot withstand normal everyday use and weather conditions, it is not fit for purpose. I would not recommend this product and in particular, this company to anyone.

Customer Service is lacking. Takes them a long time to reply. My issue has been ongoing for 3 days now. We live in a remote location so our only choice for phone service is Telstra. We've been on spacetalk for 18months but because we are not activating the Spacetalk sim provided with the new watch, they are refusing to unlock the device without… Read more

paying an $80 fee. Can't transfer plans from the old watch. The screens are definitely now crack/smash proof. The battery in this new one lasts less than 24hours. With our old adventurer we found the app/tracking actually drops out quite often. When you can't get it to refresh it makes tracking the child difficult. I'd recommend avoiding the whole system.

This company is fraud. We bought the watch. And it became faulty within 2 months. We couldn’t cancel the sim plan. There was no option available. 2nd month, it will not alllow you to recharge but selected six month plan atleast. We paid another 90.99 AUD. Customer care is just on app and terrible. They said they have processed the refund. They never refunded the money till date. Don’t go for this. New Garmin watch and service support is best. Show details

Just throw your money away it will be less frustrating. Bought one for my daughter which is working fine. So purchased one for my son but it stopped working in less then 48 hours and would not charge. Contacted the company which has the worst customer service I have ever experienced and is still dragging on over 2 months now. But they are claiming… Read more

the warranty is void as it has water damage however, it was never near water. He only wore it once for a few hours, there was no water near by and it did not rain.

Bought new and device decide to not charge anymore after 2 months Our retailer happy to swap for new one and I cant pair it anymore Even I am happy to pay for new mobile plan but still cant pair it Support is non existed and just an AI Very terrible service I will ask for full refund and cancel all mobile plan (2 now as I got existing one with… Read more

broken watch and new one with new watch) really waste of time Multiple email and messages and no on bother respond

Used to be good and now terrible. I no longer recommend this product to friends. It’s essentially now just a very chunky watch because they ruined the app that holds all the functionality.

0 stars. Bought 2 watches for the kids for Christmas both don't work properly. I'm still email back and forth trying to resolve the issue nearly 2 months later and it's not looking like anything will happen.will end up throwing them in the bin. customer service is by far the worst I've ever experienced. Show details

If I could give it 0 stars I would. I paid for a watch and plan bundle $390. It arrived and I can not active the sim to pair the watch to the app to be able to use it. During sim activation its asking me to pay for a plan ive already paid for. Ive sent numerous emails with little to no replies back. The watch came with no instructions at all. I… Read more

had to google information on it that should have come with it. My Son's watch is still a huge waste of money and a huge source of frustration. Im currently seeking legal advice as I want my money back

I would give this watch NO stars if possible. From day 1 the watch features never worked: the watch tracked my mobile phone location not the watch users. No messages could be sent or received. Chat function didn’t work. Short battery life. App was disgraceful. Even worse was the support. Who just sent articles and mentioned they’re looking into… Read more

it. When I told them I’m returning the watch and requested my 12 month prepaid plan be refunded I stopped receiving replies altogether. Money down the drain. Also absolutely NO phone support. DO NOT BUY THIS WATCH. You will end up losing money. How the company are still selling this watch with major app faults resulting in features that do not work is disgraceful.

No stars. Do not purchase any products from this company. We purchased a watch and sim plan for our child for Christmas. The watch has never worked. We have followed all of the advice listed on the website and contacted support multiple times. They have stopped responding to our emails. We will now start what appears to be a lengthy return… Read more

process. Three friends bought watches for their children and have had similar experiences. Save yourself the time and money and a very disappointed child.

Watches don't work or charge, after sales service is terrible. 4 months after we sent it in (at our expense and only 4 months old) we received a new watch At the same time ST have charged my account $165 without consent for what I assume is an annual SIM when I had already paid an annual fee with over 6 months remaining. They are now refusing to acknowledge my emails and calls. Show details

Terrible company Literally have the phone turned off directing you to chat the they don't reply for weeks. Bought xmas still doesn't work, no response from them. Would give a zero if possible Show details

Watch software wont update.. just 'Fails', therfore watch cant be syncd to phone, doesnt do anything that is advertised it does, pretty sure thats an ACCC issue. Customer support is AI... not helpful AI either... no risk of AI taking over the world here, as they only can offer the same 4 trouble shooting steps.. the so called 'human' support are… Read more

Bots too, yes thats right Sam and Amanda, they program you to think you are real but you are 0's and 1's... $500 worth of garbage, daughter wants to know why Santa would ruin christmas for her this way... So dissapointing.. should have gone the electric scooter she wanted, now she hates me and christmas.

I honestly can’t stress enough how hard this company is to work with. It really is that bad. From basic setup issues to ongoing problems, everything feels unnecessarily complicated and poorly supported. What makes it worse is that with the latest update, the experience has gone backwards. Features that were already frustrating are now even more… Read more

unreliable, and simple tasks take far longer than they should.

This product has potential, but the execution and customer experience are extremely disappointing. I would not recommend this service to anyone who values their time or sanity.

Would give zero if I could!! DO NOT BUY No support when faulty product Stuck with watch that we can’t use, not communication for assistance or return, refund or exchange Show details

I think it is one of the worst products I have ever bought. Stay away from it! Unfortunately, I was in the shop without having the chance to read the reviews, and I fell into the trap. So let me start. 1. The watch battery lasts for less than a day. You have to charge it every single night. I was picking up my kid always with the battery being… Read more

less than half and that's only after 6 hours of the watch being mostly in idle (since I had disconnected all its functions except for the calls 2. Misleading and confusing subscription. Despite the subscription saying around $10 per month, we were charged $17 per month. 3. The app is trash, and I am very lenient. Almost every single feature of the app on my phone, where I paired my kid's watch, was either crashing or saying that some error occurred. I am not exaggerating, almost every single feature. 4. The new app is... worse than the previous. They have updated their app (I presume because the old one was malfunctioning), and then all the contacts were lost, the watch was unable to pair with the app, and the menu was confusing. Honestly, I don't know what they were thinking. 5. No customer support. If you want to contact someone and speak to a real person, well... good luck! There is no such option, and you will end up talking to an AI chatbot. At least, the chatbot managed to guide me on how to cancel the subscription because that was the next thing I did after a lot of frustration.

If you want to buy your kid a watch, go and grab a cheap one from China for one-fifth of the price and get something that works. Is not perfect, but at least better than this overpriced failure.

The latest update has rendered our childs watch basically useless. Lost so much functionality - Can't add or amend contacts, see location, or navigate the app. I have had no responses to my support enquiries - except from some AI autobot that can't help. A bunch of useless generic "apology emails" saying they are working to fix the problems,… Read more

but meanwhile still charging subscription fees.

Incredibly disappointing given that the last time I reviewed Spacetalk I had given a 5 star review.

This watch has a high price point and high ongoing fees - which used to be worth it, but are not anymore.