Spacetalk Loop

Absolutely terrible. Double charged for a subscription. App wants to constantly update despite only being 5 minutes since it last updated. Contacts dropped off the app and now it won't let me access the smart watch. Don't waste your money with such a pathetic product.

DO NOT GET THESE WATCHES! for the price they are pathetic! Won't track, APP is rubbish and now we're having issues just trying to make a call. The watch is 18mths old & not used everyday, only on the days I'm at work & need it. It ends up being more stressful so don't get it if you want to rely on it. Very unreliable & constantly having to reboot. Can't wait until I get him a phone for Christmas. Show details

This is a terrible product. I bought this for my son's birthday, and it stopped working day 1 he started using it. The touch sensitivity is awful, there isn't even something basic like a home button on the side of the watch, everything is done by swiping, which leads me to why I am taking this back and asking for a refund. The screen froze, so I… Read more

tried to do a hard reset, I couldn't as the screen had stopped working. Absolute awful design for something touted as a kid friendly product. Looking for an alternative, won't be going back to Spacetalk any time in the near future.

The worse product and customer service I've ever experienced! For 4 MONTHS now I've been back and forth with Spacetalk trying to fix my daughters Loop watch ever since their forced App upgrade in November 2025. We have had ongoing issues since then, main one being my daughter couldn't call or message anyone and we could not locate her. Our watch… Read more

was purchased in 2024 and was working fine before this upgrade. Now it is unusable and due to us no longer having the paper receipt Spacetalk refuse to refund or reimburse us in any way. The product is faulty due to Spacetalks failed app upgrade and manufacturing defects, rather than misuse on our part and they will not take any accountability. Do not and will not recommend this product to anyone!

I bought this watch for the geolocation function. Apart from checking in once or twice, it has never actually worked. I have raised this and been told that this is a known issue that the engineers are working on. I have had about a month of getting almost daily automated emails either thanking me for my patience and/or letting me know my ticket… Read more

will be closed because they haven't heard from me.

Nothing has been fixed. The watch does not work. I think I may have heard from an actual human in 5 out of the ~30 emails. I asked for a phone call, but they dont have phone services. I have provided details of the problem a number of times despite these already being detailed in the email chain. I have also provided photos of the error, proof of purchase, and my contact details.

Not only is the watch expensive, you also have to pay for a SIM contract to use it. It was also very difficult to set up originally.

Terrible product and the worst customer service I've ever encountered. After a software upgrade last September, the watch I'd purchased less than six months earlier for my child stopped working. Spacetalk tout their watches as helping to keep kids safe but don't care at all when it stops working due to their own errors. I have been trying for… Read more

months to resolve the issue with customer service only to go around and around in circles each time starting over with a new person who has no idea how to help. It's a total nightmare. Zero care for their customers. Do not buy Spacetalk products.

We've had the spacetalk loop for at least 8 months now and thought it was a great alternative to getting a phone. The first watch died and was a brick within the first month. We had to fight to get them to replace it with a brand new watch and not a refurbished one. After having the watch for a while now it really under performs for what you'd… Read more

expect. The GPS is not real time, you can't ping and find the watch's location. It often freezes and needs to be restarted. The app rarely works properly and I repeatedly have troubles logging in as the code it sends to you to access rarely if ever arrives. I made sure to have the ongoing mobile service attached to the phone not auto renew. It's set to auto renew automatically. I'll be binning the watch at the end of the billing cycle. I'm just going to have to take a loss on this one. I wish I'd seen product reviews before buying!

The worst customer service I have ever experienced. The Loop watch we purchased has not been functional since November 2025. Since then I have contacted Spacetalk the only way available which is via chat - it takes them anything from 3 days to 2… Read more

weeks to respond and then they post a link to a standard guide on their website, when in reality the issue is their defective product (since the November 2025 app update). Don't waste your money, I would purchase another product in a second if they would do the decent thing and reimburse people (which they won't).

This has been THE WORST retail experience we have ever had. Customer service is absolutely shameful - actually, it's non-existent. We have been trying to get a refund for the last month but only have an AI assistant sending us inane and nonsensical responses. It has been awful - our daughter still doesn't have a Christmas present!!!!!

Don't buy this watch. Went through months and months of the app and watch not working, customer service ignored my plea for refund. Then for another two months they just replied with basic suggestions about pairing knowing full well that it was their own catastrophic update causing the problem. I hate this company, literally the worst customer… Read more

service - they don't solve anything, don't listen and don't give a stuff about their customers. If you ignore this and buy anyway, at least buy through a retailer so you can get a refund cause you'll get treated like cr#p if you buy directly.

DO NOT WASTE YOUR MONEY!!!!!! This is genuinely the worst product I have ever purchased. I rarely leave negative reviews, but this experience has been beyond unacceptable. I bought this for my son’s birthday on December 22 and spent over five hours trying to get it to work — with absolutely no success. Attempted again a few days later only for… Read more

it to finally pair for the day, then have the screen go black and turn off constantly. After 3 factory resets and another 4 hours, it would no longer pair and in the end, we had no choice but to return it because the product was clearly faulty. The birthday present ended up being nothing but stress and disappointment.

To make matters worse, we are now stuck battling with customer service just to get a refund for the $164 plan that was never even used. The entire process has been exhausting and incredibly frustrating.

What makes this even more infuriating is how heavily this product is marketed. If the company invested even half as much effort into the quality of the product and their customer support as they do into their advertising, this would be a very different story.

Disgusted in this product and the lack of support from customer service.

There needs to a "no star" option for this.

Worst possible product available, terrible battery life, screen freezes, touch sensitivity is awful, what id*ot decided 2 minutes max of video? Imagine if it was an actual emergency, Terrible customer support! Every possible aspect of set up did not… Read more

work without resets and repeatedly failing! This Spacetalk phone is junk and literally ruined xmas! What a waste of oxygen!

Would give zero if I could. The worst customer service, or should I say no service, I have ever encountered Show details

This should be negative stars........ Absolute rubbish, we have had one for a number of years now, and with the new app updated, we have had nothing but trouble, cant login, cant make account, over a month for my wife to even be able to track the watch, and dont get me started on the horrible customer service, there AI tool is uselss (to say the least) would not recomoned at all....

Possibly the worst watch imaginable. Can't go back in the menu. Can't reliably activate the screen. Can't activate sim. Zero stars if possible. Dear God how can one watch be so incredibly unintuitive! The set up process alone has drained half the battery and it's not even working anyway. Show details

These watches have constantly glitched over the past year, having to be regularly restarted so that the time is correct and freezing regularly, but we have persisted. But my biggest problem is when I went to renew our plans. They never landed on my account and the plan has been running for over a month now without being able to be used. I have… Read more

contacted Spacetalk at least 5 times with no reply. Over $300 out of pocket and no interest from them in helping me out in any way! Absolutely terrible customer service! Yet I’m receiving daily advertising from them. Poor form! Would not recommend!

Very Bad Support System. I have purchased a Loop watch for my kid - so that he can come back from neighborhood school by himself. He can talk to parents and his walking can be tracked. Unfortunately, from day1 - the watch can't be paired with the app on any of two parent's phones. Then automated bot ( through chat) asked us to do several fault… Read more

test. As none of the fault test could troubleshoot the problem- they asked us to send the phone to NSW for repairing. After the phone reached their service center- I tried to reach them every day for last 1 week - Neither I am getting any update / feedback/info.

I am assuming my phone is gone and assuming this is a SCAM .

I am going to take legal steps to get my money back.

Stopped working after 1 day but what was worse was the included spacetalk Sim. The spacetalk mobile plan company is a scam as they refuse to give refunds, leaving legal proceedings as the only avenue for dispute resolution. Never buy this product, it is junk and the companies behind it have combative customer support. Show details

I wish I saved up more money and bought an Apple Watch instead… the quality of this is so poor, it feels like the technology is from the early smart phones of the 00s. My son can barely use it as the touch screen is hopeless, it freezes on occasion, and now we are dealing with it not charging at all- so on regular occasions my son has to go… Read more

without his watch which invalidates the reason we got him the watch in the first place! I really regret buying this watch and would never buy anything from Spacetalk again.

I purchased two watches for my children. Each broke within weeks in different circumstances. Poor workmanship and zero customer service. DO NOT BUY!!!! Show details

I'd like to begin by acknowledging the positive experience I had with the customer service team. They were responsive and helpful, and I truly appreciated receiving a replacement device. However, after using the second watch for some time, it’s become clear that the product itself is significantly underdeveloped to the point of being practically… Read more

unusable. Despite being in an urban area with excellent coverage and having the watch fully updated, location updates can take up to 20 minutes. This delay renders the device ineffective as a reliable tracking tool for a child.

Additionally, while the app has shown some improvement recently, it remains buggy and prone to errors. It's extremely frustrating to rely on a product for safety and peace of mind, only to find that it doesn’t perform as promised.

Given the strong market demand for reliable child-tracking devices, it's surprising that more effort hasn’t been invested in developing a product that truly works. There's a clear opportunity here for a company to get it right and be rewarded accordingly.

Purchased a Spacetalk Loop, only to find during unbox - setup, that the device it locked to Spacetalk Mobile plan. To be fair, the plan looks reasonable, however we already had a Sim card with another provider that we were planning to use. Especially given that earlier Spacetalk watches were not locked, it should be made more obvious at point of… Read more

purchase. There is small print under the box talking about needing a Spacetalk mobile plan or other 4G with Spcetalk app subscription, however I have not been able to find anything in their support about using 3rd party SIM.

If Spacetalk has decided to be come a mobile phone service provider, trying to lock unsuspecting customers into their plans might not be the best strategy? Also, perhaps they can work on including more features, such as International Roaming, which would be very valuable for such a device when traveling with children!