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Erin D.
Erin D.QLD
  Verified

Would not recommend, bad customer service and communication – Signed a contract with Spartan for a shed build in July 2022. We were told they couldn't give us a specific date for the installation, but 3 - 4 months was a reasonable timeframe in email communications with the office team. We then had further communications via email, which said we were looking at November 2022 for installation. On 16 November… Read more

2022, both my husband and I had been trying to get answers regarding the shed build as we had other dependencies for our house build for the shed (power to shed and bore, etc), so we needed some information to inform our house builder and other trades). At this point nothing had been started by Spartan on our property. Our builder also tried to call Spartan to get an answer and was told they would try to get it done in time for the handover of our house. Slab was poured on 8 December 2022, and the shed was delivered the following week. We were told the shed would go up the first week back in January, beginning 9 Jan 2023. The shed was built on Monday, 23 January 2023, and final handover happened on 17 February 2023.

We could build an entire house (300mtr + house) in this timeframe, but Spartan couldn't deliver a slab and shed.

The quality of the shed and build is great. We had some issues with the locks and hooks getting rusty but after several calls and emails to Spartan, the install team replaced and rectified this. We didn't have any issues with the Shed's quality. Our main problems with Spartan were their lack of communication and rude/aggressive responses.

My husband and I work full time and are on the phone often for our jobs, so it can be hard to reach during business hours. We would call back or email them and then not get a timely response or would be met with attitude or some excuse from the staff for the delays. We are business people and realise that delays can happen and some of this is out of their control, however what they can control is how they communicate to customers and keep people informed about the project.

Here is an example: I had a call from [Name Removed] (the owner and builder) at one point; he left me a message to call him back but didn't leave a return mobile number. I mentioned this in my email about the issues with the locks rusting and was met with a severe attitude and aggression from him, but I didn't want to enter into a fight with him; I just wanted these parts replaced. (for information - I would get 30+ calls daily on my phone, so working out his number in my call logs isn't easy. It is standard to leave your name and number in a voicemail, but apparently, I am wrong here!)

If they had told us up front that we would have to wait on the sheds for more than 9 - 12 months from the start, we would have been okay with that. Don't promise what you can't deliver.

As others have said, the contract and documents promised to be written and updated weekly/fortnightly, but this didn't happen. I was calling and emailing on a regular basis and was either ignored or given some excuse for the delay, including that the factory was closed for maintenance for several months (which sounded like crap to me).

The shed is good, but the service is rubbish.

Spartan Sheds
Spartan Sheds    

Thank you for your feedback. First, I will address… Read more

LeoZ
LeoZQLD2 posts
 

Positive experience – More than happy to leave a positive review for Spartan sheds in Bundaberg. We recently had a shed built at Childers and its awesome. Thanks to everyone involved at spartans Show reply

Chris W
Chris WQLD2 posts
 

Highly recommend – I've recently had my second shed built with the spartan sheds team. I can't recommend them highly enough. The guys that built the shed were top blokes and done a terrific job. The Shed is top notch. The whole team made the process very easy. I wouldn't hesitate to use them again. Thanks team. Show reply

Paul F
Paul F
 

Best ever – Trevor and his team , including the office staff were from day 1 super friendly , accommodating and straight up front , any questions were answered promptly and the finished build with customized details was nothing short of amazing. I have had 5 sheds built on various properties and must say This one is by FAR the strongest and best finished… Read more ·  1

ever. Clean up and attention to detail was unsurpassed. If you are after a quality build , in the CORRECT price range you truly cannot go past Spartan Bundaberg . Shed build 8x10 3 roller door , absolutely stunning .

S&M F.
S&M F.2 posts
 

Spartan Sheds. Avoid – Avoid at all costs. The builder is the actual owner and he was difficultt and passive agressive. Do a Google search of his name, do your homework, read. Take the contract to a solicitor before you sign. He broke the underground stormwater pipes and water hose to the house during the slab preparation eventhough we had told him where they were. … Read more

Replaced the broken pipe with another broken pipe, then poured the slab on top.

Demanded money for "repairing" the damage to the pipe he broke and said it was in the contract. We went to a lawyer who said we were not responsible for cost of repairing pipes he broke as we told the builder where the pipes were, and advised us that the builder/owner of Spartan was responsible for cost of repairs of said pipe. Our 2 yr old house is dependent on rainwater collection, no mains. When it rained the rain water gushed from under the slab and flooded the front yard around the house.

QBCC involved, very slow process. Lawyer told us he had other Spartan clients who were worse off than us. After 15 months since signing contract, and 5 attempts at fixing broken/leaking "repaired" pipes, it's been sort of fixed, but now we have a 90ml pipe where as before it was 100 ml pipe. In order to try to fix the mess he created he took off one of the down pipes to the house, this was never part of the plan. Also, the concrete was given lean away from the other shed but not continued the lean to the back of the slab and the rain water pools in the middle of the carport where you have to step off your car. The pool of water is deep enough to enter into your shoes. Big blob of concrete next to carport and under downpipe so we had to buy a jack hammer and cut a chanel to connect downpipe to water tank. Plenty of other choices. Avoid Spartan shed and dealing with the builder/owner. Get contract read and explained by a solicitor if you're going with Spartan, as they cannot be trusted.

Spartan Sheds
Spartan Sheds    

Thank you for sharing your feedback. We take all… Read more (+1 reply)

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Peter Lumsden
Peter Lumsden
  Verified

Spartan shed. For me – 7× 12mtrs they treated me very fairly, did an excellent job from start to finish, the best and strongest shed I have had built by far out of 4 . I advise people to have a look at some of the sheds they have built, then you will go with Spartan. Completed in about 4 mths. Show reply

Jon
Jon
 

Same as recent others, do not use – Read the other reviews, same happened to me. Avoid this company, worst building experience of my life. Pretty well everything that others said, happened to me. 12mths to the day from signing contract to keys.

Spartan Sheds
Spartan Sheds    

Thank you for your feedback and for acknowledging… Read more

J J.
J J.
 

Spartan sheds – Spartan provided excellent service and delivered me a top-quality shed l Highly recommended! Show reply

Ann B.
Ann B.2 posts
  Verified

Do not use this company – We contracted to build a shed in June of 2022. We were told on site by the owner [Name Removed] that weather permitting we would have the slab poured before Xmas of that year and the shed completed Jan or Feb due to Christmas shutdowns. The communication was poor. Calls were never returned and emails that they said were sent weekly were never… Read more

received. I went in to the office in May 2023 to enquire what was happening as nothing had been started and I was verbally abused by the office assistant [Name Removed] who was bombastic and belligerent. She told us that they never said it would be started before July 2023. After reading all the fine print in the contract and identifying multiple breaches by spartan sheds we brought this to their attention and 2 days later they poured the slab. Months later after again having to go in and point out breaches again they finally finished our build 15 months after signing the contract. The amount of extra money they stated was due over and above the contracted amount was $7000. Communication was poor to non existent. They use an answering service as they probably have so many disgruntled people attempting to contact them. The woman in the office displayed disgraceful behaviour and has a potty mouth. There was no customer service. No attempt to answer enquiries and even after many emails and messages to the owner, he was so disinterested I don’t know how they remain in business. The young guys who built the shed were pleasant and polite but had obviously been told not to talk to us. They didn’t remove all the building waste and we were told they would remove it if we paid for the bobcat and the tipping fee totalling $600. We told them to shove it and did it ourselves. We do not recommend Spartan sheds at all. They are shifty, nasty and unprofessional.

Spartan Sheds
Spartan Sheds    

Thank you for your feedback. We would like to… Read more (+1 reply)

Chris
Chris4 posts
 

Worst Purchase Ever – Dealing with this company has been the worst experience by far of any purchase I have ever made. Their communication was poor and their after sales service was nonexistent. Basically, I signed the contract on my carport based on the advice given to me by Spartan during a site visit. After the carport was constructed, the advice proved incorrect.… Read more

The manager initially said it may have been an oversight and agreed to come out to the site to discuss my issue, but he never showed up on the agreed date. Then after 2 months of unanswered emails and phone calls he rings me up and abuses me. There are plenty of better options

Spartan Sheds
Spartan Sheds    

Hi There Chris, We’re sorry to hear that you’re… Read more (+1 reply)

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