Splend

Pouria was absolutely great to work with, answered every enquiry we had with so much confidence. and made sure we got everything we needed out of this experience. would definitely recommend splend & Pouria to others Show details

I just picked up my 2nd time brand new car from splend a rav4 2026, . On year 2020 i had a kia niro brand new from them which i paid off last year. . As always they are very accommodating and friendly especially max and tristan.

I had a very disappointing experience with Splend. I attended a scheduled vehicle inspection as requested. Without any prior written notice or warning, my vehicle was retained, and I was told I had to pay $14,000 to get it back. This came as a complete shock. At the time, my rental payments were up to date, and I had already paid for the… Read more

following week in advance. I was not provided with a clear explanation, a detailed breakdown of the charges, or any evidence to justify the amount they were demanding.

I expected a fair and transparent process, but instead I felt pressured and treated unfairly. I hope Splend improves its communication, customer service, and dispute resolution process so that other customers do not have the same experience.

Based on my experience, I cannot recommend Splend.

Through out the process was so Easy and clear.Such a helpful team especially Jhon .Nowdays it's very hard to see such a great customer service experience. Thanks to Splend team. Show details

John from Parramatta hub is an excellent and kind person who helped me explain everything I need to know and help me above and beyond. The car is awesome and very happy with John for all his support throughout the process.

John has been great with the on boarding for Uber and has made everything so simple. Splend also very helpful with the on boarding. Thanks a lot to both John and Splend Show details

This is the worst car rental company ive ever been to in my life. Very friendly service when you first arrive but after a week you will start to see how they really do business. Any error or late payment will be met with large fines and the car beeping when you drive it. being charged for over 1,000 kms a week is disgusting business practice on… Read more

its own but when i was sick for 2 weeks they still charged me for excess kms even though i drove it less that 50kms the entire 2 weeks.

DONT TRUST THEM.

Avoid Splend if you can. My experience has been ongoing claim disputes with no transparent explanation of fault, an excess I paid that I believe shouldn't have been charged, and constant delays for basic things like vehicle exchanges, servicing, and accident inspections — sometimes losing a full day waiting on processes that should be routine.… Read more

Communication from their debt collection team has been unprofessional and showed little understanding of my own contract terms. Most concerning: I discovered the buzzer trigger loud noises in car on missed payment due dates, which I never agreed to and illigaly use and against mentioned in contract. Vehicles also feel maintained to the bare minimum. Their priority is clearly collecting payments, not supporting services and extremely bad company environments.

I wouldn't recommend this company for a few reasons: 1. If you finish your "flex own" contract early, you don't get any benefits. You can't even get remaining services like brakes and machined discs after you finalize the contract. I'd tell current customers to use all their services before finalizing the contract! 2. I referred my friend for… Read more

"flex own" but didn't get the referral bonus because they said I finished my contract before my referral even got their car. I guess I only get the bonus after he gets a car. 3. Customer service is really bad. You always have to wait on the line, even if you have an appointment. Most of the people aren't very polite, except for a few nice guys. Simon is super disrespectful and unhelpful (0 stars for him). I'd only give 5 stars to Uday. He's really helpful and kind. 5. The insurance process is so slow. I still haven't gotten my excess money after 4 months, and it wasn't even my fault in that accident.

Thanks and appreciate the help from hriday and really like the service

John was excellent with all the answers to the questions i had. The car and service was fantastic! Show details

I recently got a car from Splend and had a great experience. The car had a small chip on the windscreen, but Simon from customer service was very helpful and guided me through the process. Communication was clear and easy, and organising and fixing the issue was quick and hassle-free. Thanks to Simon and the Splend team for the excellent service.

2 star for their car servicing. It took more than 3 hrs while they say it should take 1.5hrs. Just took my whole day. Show details

I am writing this review to warn other rideshare drivers about the massive operational disconnect between Splend’s customer service and accounts teams, which has directly caused a severe loss of my livelihood and financial distress. Recently, I picked up my rent-to-own vehicle from repairs. Splend failed to proactively notify me that the… Read more

vehicle's pink slip inspection was expiring. Because of this oversight, my Uber driver account was forced offline. Splend support formally apologized via email and eventually refunded the $51 inspection fee, but the administrative delay in getting the paperwork processed cost me significant revenue and threw my entire driving schedule into disarray. The situation escalated further due to an unacceptable breakdown in communication between their departments. I was explicitly assured by a customer service representative that my weekly billing would be adjusted to $250.00 and that my vehicle’s smart-device ("beeper") immobilizer would not go off. Instead, the accounts team ignored this and attempted to direct debit an unauthorized $395.00. Because their system failed to draw the incorrect amount, they actively triggered the vehicle's immobilizer alert on two separate occasions (last Thursday and again this Monday morning), completely paralyzing my ability to work. To make matters worse, when I contacted the accounts team regarding this ongoing harassment, they openly acknowledged that they had a record of the pending credit request on my account. Unbelievably, they stated it was "not their issue" and that the full payment had to be made regardless. Because Splend weaponized the vehicle's immobilizer system over their own internal billing error, I was left with absolutely no choice but to pay the incorrect, unauthorized amount under extreme financial duress just to get my vehicle running so I could earn an income today. I have made this payment strictly under protest. While individual customer service reps acknowledge Splend's mistakes, their accounts department operates with a complete disregard for customer agreements and consumer rights. When a vehicle management company makes an administrative blunder, the driver should not be blackmailed with vehicle lockouts and forced to pay for the company's mistakes.

If you enjoy being treated with no respect, no empathy, and like a rent-paying dog, Splend is heaven for you. I requested tyre replacements multiple times before an accident caused by worn tyres in wet conditions — still got blamed and charged the excess. What actually happened? Splend organised a Jax Tyres appointment 1.5 hours away without… Read more

even notifying me properly, I cancelled it, followed up multiple times over the next 4–5 weeks, and nobody got back to me until the accident happened.

Even after repairs, the car continued wobbling at highway speeds and I wasted weeks going back and forth losing income, time, and peace of mind.

I complained at least 5 times, travelled from Beaconsfield multiple times wasting hours and income, drove a temporarily repaired BMW with ongoing wobbling, lost Uber Black eligibility at times, got customer complaints about the vibration — yet still paid $679/week plus excess kilometre charges for a “premium” vehicle experience.

So apparently: If Splend delays, ignores follow-ups, or mishandles bookings — it’s still somehow the driver’s fault.

And regarding the “payment plan” It wasn’t generosity. It was simply splitting a mandatory $1500 excess into 3 payments. I paid the second instalment on time both times and only asked for one extra day for the last payment.

Not once during this entire process did anyone genuinely take responsibility or even speak with basic empathy. Every conversation felt like blame, pressure, and attitude.

After years with them, I genuinely felt more like a problem to manage than a customer to support.

One day late on payment? Endless calls, beeper on, car disabled immediately. But when you need help from them? Emails ignored, no accountability, no urgency.

The culture feels simple: Their mistakes become your problem. Your mistakes become your punishment.

After years with them and thousands paid, I expected professionalism and basic human respect. Didn’t get either.

very bad costumer service bad reputation bad behaviour and sleepy and tierdy peoples work in cage i highly disappointed and telling this is a very bad company please stay away on this scam s thanks

⚠️ Read this before you sign. On day one everything is perfect — that's why they have so many 5-star reviews (they ask you to leave a review that same day while they watch over your shoulder). The problems start later. My experience after 3 years: Buzzer: If your payment is late by hours, they activate an alarm that makes the car unusable. I… Read more

reviewed the entire contract: there is no clause authorising the buzzer as a debt collection tool. The contract only allows a $40 fee or termination. Not-at-fault excess: I was hit by another driver, paid the $1,500 excess. They said if they recovered from the at-fault party, they'd refund me. In 2021 they said they recovered nothing. In 2026 they admitted they did recover money — and still didn't refund me the full amount. Claims ignored my emails for over a year. Phantom charges: They charged me $180 for glass damage 5 months after returning the car, even though their own signed inspection marked EVERYTHING as PASS. I'm not the only one. Search "Splend" on ProductReview.com.au: 2.3 stars, 70% negative reviews. Read the patterns before signing a 5-year contract.

Be aware of this company, its money hungry, it will take money from you for any little thing, an invisible scratch, some extra km and so on. Worst company ever.

This company is a nightmare, prioritising profits over customer welfare, especially when you’re already in distress. Avoid them at all costs. If you must proceed, scrutinise every detail of their contract before signing. Regardless of fault in an accident, you’ll lose all your money, and their customer service is nonexistent. Current customers,… Read more

immediately switch your comprehensive insurance from Splend. You are legally entitled to do so, and you can deduct the amount from your weekly bills.

Very terrible customer service. I wonder how some of you are still working here

I have similar complaints to others. The beeper for one. This is activated within hours of a missed payment. Not days or weeks late, hours. The basically cripple your car and your ability to pay them. Forget making contact to say the payment will be sorted in the next few hours, regardless of the reason, they still activate the buzzer. I was… Read more

never given a full contract to read before signing. The beeper nor the aggressive attitude was ever explained to me. Nor was it explained that if the payment was missed at 12.00am but still paid before business opened or paid the same day it would still be considered as late payments. It was never explained it was a breach of contract to not pay at that exact time. Late payments are when they are made after 4pm of that business day. I mistakenly thought we were going to be working together, not treated as terrible risks and considered a bad payer when payments are still paid on the date they are due. Not at the hour Splend wished but within the same day.

Staff are very helpful. I’m happy for the services. I’m recommending this center.

Erin helped me out today, she is always good with her service and is always hard working.

My experience with Splend has been generally good. The car was clean, well maintained, and ready to work. Everything is included (registration, insurance, servicing), which makes it very convenient to start driving quickly with Uber. The only downside is that the weekly cost is quite high, especially if you plan to use the car long term. Overall, it’s a good option for new drivers or short-term use. Show details