St. George

What is happening to our once great customer service banks.needed to activate my new St George card called the number on the letter sounded like an off shore call centre maybe sub continent was told No we can't do it you must go to your branch.What branch I asked?????they are all closed.well go to Westpac bank they will help you.sorry they will… Read more

only direct you to the ATM.asked could I speak with a team leader told no finally got through 1hour later.yes a call centre on the Gold coast staffed by under trained non speak english staff or should I say not understanding english.as a result this person has red flag my account of over 30 years.i ask how many others has this happened to surely the bank is aware of this.not happy at all.

Can't get responses via phone as no-one answers. Online banking and the app doesn't work and they are preventing access to my money without advising me why. Terrible service

Terrible bank I have been with St George for over forty five years and I am now in the process of switching banks If you are looking for a bank with zero service then I suggest St George is your bank. If you want to talk to a computer bot then St George is your bank. If you want to talk to a human being then I suggest that you shop around because St George is not the bank for you

I will be closing and cancelling all my cards with St George. They allowed my "savings" account to become overdrawn by $1800 after Expedia charged me twice by mistake for 2 airline tickets. St George refused to say why my savings account was allowed… Read more

to be overdrawn because I had inserfeicient foods in my account. I will be closing all my accounts and I will reporting St George to the financial services regulator. So much for the Royal Commission. 50 years with St George and this is how I get treated.

banked with st g since they first appeared, i assume all banks are the same, NO CUSTOMER SERVICE ANY MORE, Closing down branches my nearest is now 30 mins drive, now they tell me i need a mobile phone to conduct my online banking, im 73 and have… Read more

never had a mobile and i dont want one, but they say they will not send me a secure code for on line banking any more to my landline, had to come didnt it! so now i can not conduct my affairs from home, i have to drive , which i dont do, to the nearest branch! all the banks care about is their profits, lets close this down and save money, stuff the customers! we need to take our cash out of all banks. they dont give a d#mn about helping their customers, see how they go with no money in their bank! I HATE BANKS! look at what their xos get paid,for cutting costs. a bunch of NED KELLYS, They tell me one thing on the phone after waiting an hour to get through, then they ring me and tell me i was told untrue advice by the person i was talking to, and recind what i was told, what a shambles this bank is.

I would give a Zero if it was an option. Three main complaints, Interest Rate way above any other product and was actually 10.17% before the first recent Reserve bank cash rate decrease. That is not a misprint!! Second complaint is the Account… Read more

keeping fees, up until recently I was being charged $5 per month for the 'privilege' of have an interest offset facility and a further $8 per month as an Account keeping fee. ON TOP OF 10.17% Interest Rate. Totally Unjustifiable. Unfortunately, I had very few options when I initially took out the loan as not many institutions offered SMSF Loans on property. My final complaint is Customer Service. There has never been any contact from the bank until recently. I took out a modest loan in 2014 and have done my utmost to pay it off as quickly as I could and now, I only owe a small amount. This has prompted them to ring me and ask if there's anything they can do for me. I told them everything that they are doing wrong, but it's more important that I tell you, the potential customer, what they don't do right and the treatment you can expect if you do bank with them.

I was just served by Bella at Glendale St George. I was in a bad situation and had lost some money and was trying to deposit a check. She was kind compassionate friendly and made me feel that everything was going to be okay thank you Bella. Show details

The best bank ever, I had personal loan, credit card and home and contents insimurance with them.I noticed that my physical address do not coincide with my registered address, I asked them if it is safe that my physical dwelling is at the back but my registered address is at the front which is 6a, they said I have to have it settled with my… Read more

Landlord first, and they stopped charging me my home and contents insurance and returned some amounts to me as I was paying with a wrong address.

They are very honest , most of the staff per se, however I can't perfect any branch, I avoided someone who talks so fast and a bit manipulative, she wants quick transactions without explaining very well, she is after a quota.Thank God she is not in Macarthur Square Branch anymore.

Last time I saw her was in Campbelttown branch ,but it was close.

Anyhow aside from that particular dodgy lady, everything is fine, whenever I go to St George before, I avoided transacting with her, I rather go the back the following day and be with another staff.

Macarthur square branch and all other division, be it phone banking, they are all good.

The safest way to do banking, they call me whenever they see suspicious transactions.They call me straight away.

If not because of that very intrusive staff, who talks so fast and wanted to decide for me, which is not right, I could give St George Bank 5 star.St George Bank is humane, they have humanitarian heart.Not a robber.

I have been with St George for 20+ years. After a horrendous experience with CBA. I am happy with them with all experiences, including in branch customer service, the banking app and phone support. Nothing beats being with a financial institution that doesn't make huge changes that ruins something good. I also want to note - recently they were… Read more

very helpful in getting me my credit card. I was desperate to change from Coles Mastercard to a more reliable banking system. They went above and beyond to help me and I'm so happy I can get rid of the other one.

Currently trying to speak to a staff representative. What a joke that is. Its now apparently done through St George App. No human can take my call, even if they wait on hold for an hour. Customers dont get a say in it. On what planet does a major Bank shut down its incoming call facilities for customers? As soon as I have spoken to a staff member… Read more

and withdrawn my money I will be closing my accounts and moving to another bank. Not in a million years did I see the day coming where profits were so important that it meant getting rid of customer staff in favour of robots through some stupid app

I wish I had more options to complain about, and I could select NO stars. The St George business model must be to go out of business. I live in a rural location and spent 3 hours driving to Coffs Harbour only to discover the StG branch had just closed and the service, now co-located with Westpac, refused to see me without an appointment. OK, so… Read more

I decided to try the Armidale branch next time, as that is only a 2.5 hour drive for me, but I decided to book at appointment in advance to avoid disappointment, again...

Why do I need to visit? My recently deceased mother had a small amount of money with StG, and I need to create an "estate account" and, to do so (other than already sending reams of information via an email, as directed by the bank) I have to also visit a branch in person to create a new account, despite already having access as a former enduring power of guardianship.

So, can I speak to a human at the Armidale branch to make a booking? No. Can I speak to a human on the centralised St George phone line? No. Do any of the Copilot recommendations on strategies to book an appointment on their website work? No. Does the StG website have usable links or functional navigation? No. I have spent an hour going through insane circular dead ends trying to follow the impossible advice the bank has given me and I just get nowhere. I compare that to CBA where, I can rock up, join a short queue, and then receive prompt, accurate and courteous advice. Really, why would anyone, ever, have anything to do this this unprofessional, incompetent and Kafkaesque institution?

Subject: Urgent Complaint: Unwarned Account Freeze and Severe Financial Distress I am writing to lodge a formal complaint regarding the sudden freezing of all five of my St.George accounts without any prior warning, SMS notification, or email alert. I have been a loyal customer for 47 years, yet I was left entirely stranded while away on… Read more

holidays.

The app demanded digital identification, but the system kept requesting photos of my driver's licence until it ultimately locked me out completely. Despite my wife successfully lodging her ID, our accounts remain frozen. As a direct result of your actions, we were forced to cut our holiday short and drive home from Port Macquarie to Parkes in a single day, left with only minimal in cash.

The lack of communication and the failure of your digital identity system caused us severe financial distress. I expect a prompt explanation, the immediate restoration of our access, and a review of how long-standing loyal customers are treated.

I have been on the phone for an hour after the first bloke couldn't help me verify my identity - their image recognition clearly needs some tweaks. Long time member, have banked with them for at least a dozen or so years, not sure why my identity needs to be verified in the first place... ... This review will get a response from them before this call gets picked back up. Joke of a service, will be moving. Show details

Cannot get a payout figure for 2 equipment loans. Stgeorge does not take the phone calls for them anymore and have farmed it out to a completely useless company. No one can speak english. It is a bloody joke. Have lodged 2 complaints which both gave no info and if I wanted to to lodge another complaint. Show details

They charge $32 transfer fee to other banks if over $100k. Other option is a bank check …. They charge for bank checks too. You have to attend the bank in person for amounts over $100k.

Third party app (multi-authentication) required to sign into my direct shares account. They would not grant me access without installing the recommended Microsoft or google app. DISGRACEFULL.

So disappointing. Moved all our loans to them, couldn't get a credit card. Card got lost. Had to cancel joint card...phone service is friendly, but terrible CX processes.

The following is text from StGeorge online banking. Accounts can no longer be linked to credit cards at this time. Any previous links set up won't be affected and can be used as usual. If you're experiencing a difficult situation and desperately need your account linked, you can call our Card services team on 1800 028 208 or +61291557800 if you're… Read more

calling from overseas and they'll be more than happy to explore alternative options with you. When I contacted them explaining I was in a desperate situation and need this access they told me they would not be able to assist and could only obtain a debit card from a branch which I am hundreds of klms away from. You cannot even trust the banks own words. I will be moving my accounts to a credit union. StGeorge used to be great but have slid down to the bottom of the barrel in recent times.

Terrible customer service. Locked me out of my bank account and my own money. Demanded id. I refused and got my money out. Have since asked to close my account three times and they have somehow been unable to do it.

After 10 years with Macquarie Bank, a superior digital banking experience I recently was moved to St George by my broker for a better interest rates. In 7 days I'm already moving it all back to Macquarie. St George is utterly incompetent, inferior digital platform, minimal security that leaves you completely underwhelmed. It's as they've never… Read more

modernised their approach to customer success. Staff are far from knowledgeable, onboarding was a nightmare into the St George world.

This bank would have to be the worst banking experience you will ever find. I will happily pay more to return to Macquarie Bank.

Firstly, I decided to change banks after 20 years of banking with St George when they insisted on more work records even though had $50K in one of my long standing accounts when I applied for a credit card (even though I have a great history with credit cards with them). Secondly, now after 2 years of not using one account, I transferred a sum of… Read more

money which was added to my still existing account, the money was accepted into my account but apparently I cannot use this account online unless I verify my ID! As this bank's AI will not recognise my very legitimate ID, I am now required by these people to make a 120klm round trip as they removed physical banking in my regional area to see a real person to enable me to use my money., What concerns me most is that this bank will accept my money into an account and then not allow me to use it. They take my deposit and then say you have to prove ID before you can make a transaction. Why didn't this lot ask for some kind of special ID before they took my money????

St.George have terminated/ deleted my business banking accounts for no reason. They can’t locate them and no one can tell me why this occurred. I asked them to tell me what grounds a d or and which legislation (that applies to my circumstances) provides them the legal authority to do this? They couldn’t answer. Additionally with all the… Read more

technology they have on hand, I still need to attend a physical branch and speak to a person about my missing account and monies because whilst they can terminate/ delete my account they can’t seem to fix it. This is not only concerning but extremely frightening. Will StGeorge compensate me and my employees when bank debits can’t be processed and bounce due to their lack of governance? @bankingombudsman I truly hope so.