St. George

I have been a customer of Directshares, (Part of St George) and it WAS great. Now their new security step has made this platform from user friendly to absolute rubbish. The IT idiots should be sacked. I will be moving my stocks and closing my accounts. Very disappointed, they will lose 50% of their customers with this change Show details

Been happily using St George Direct Shares for 10 years. I am also a retired banking system consultant. However, St George Direct Shares have recently introduced “extra security” steps to login which are poorly designed, and essentially unusable on an iPad. It is a complete dog’s breakfast, brittle and unworkable. I am moving all my share holdings to another share platform… one that has a workable security setup.

Don't waste your time on cashback offers. Their pending transactions are taking forever to be cleared which pending transactions do not meet their cashback requirement, so cashback is simply a scam in a legal way. Same merchant same bank transactions took 2 days to be cleared if you make it before the 26th of the month. Transaction after that they… Read more

will hold it until next month that makes you no way to get their cashback, because they say pending will take up to 7 days (bullshit). Same merhcant other bank transaction also takes 2 days but always 2 days whenever I make the purchase.

What is happening to our once great customer service banks.needed to activate my new St George card called the number on the letter sounded like an off shore call centre maybe sub continent was told No we can't do it you must go to your branch.What… Read more

branch I asked?????they are all closed.well go to Westpac bank they will help you.sorry they will only direct you to the ATM.asked could I speak with a team leader told no finally got through 1hour later.yes a call centre on the Gold coast staffed by under trained non speak english staff or should I say not understanding english.as a result this person has red flag my account of over 30 years.i ask how many others has this happened to surely the bank is aware of this.not happy at all.

I will be closing and cancelling all my cards with St George. They allowed my "savings" account to become overdrawn by $1800 after Expedia charged me twice by mistake for 2 airline tickets. St George refused to say why my savings account was allowed… Read more

to be overdrawn because I had inserfeicient foods in my account. I will be closing all my accounts and I will reporting St George to the financial services regulator. So much for the Royal Commission. 50 years with St George and this is how I get treated.

I would give a Zero if it was an option. Three main complaints, Interest Rate way above any other product and was actually 10.17% before the first recent Reserve bank cash rate decrease. That is not a misprint!! Second complaint is the Account… Read more

keeping fees, up until recently I was being charged $5 per month for the 'privilege' of have an interest offset facility and a further $8 per month as an Account keeping fee. ON TOP OF 10.17% Interest Rate. Totally Unjustifiable. Unfortunately, I had very few options when I initially took out the loan as not many institutions offered SMSF Loans on property. My final complaint is Customer Service. There has never been any contact from the bank until recently. I took out a modest loan in 2014 and have done my utmost to pay it off as quickly as I could and now, I only owe a small amount. This has prompted them to ring me and ask if there's anything they can do for me. I told them everything that they are doing wrong, but it's more important that I tell you, the potential customer, what they don't do right and the treatment you can expect if you do bank with them.

I was just served by Bella at Glendale St George. I was in a bad situation and had lost some money and was trying to deposit a check. She was kind compassionate friendly and made me feel that everything was going to be okay thank you Bella. Show details

The best bank ever, I had personal loan, credit card and home and contents insimurance with them.I noticed that my physical address do not coincide with my registered address, I asked them if it is safe that my physical dwelling is at the back but my registered address is at the front which is 6a, they said I have to have it settled with my… Read more

Landlord first, and they stopped charging me my home and contents insurance and returned some amounts to me as I was paying with a wrong address.

They are very honest , most of the staff per se, however I can't perfect any branch, I avoided someone who talks so fast and a bit manipulative, she wants quick transactions without explaining very well, she is after a quota.Thank God she is not in Macarthur Square Branch anymore.

Last time I saw her was in Campbelttown branch ,but it was close.

Anyhow aside from that particular dodgy lady, everything is fine, whenever I go to St George before, I avoided transacting with her, I rather go the back the following day and be with another staff.

Macarthur square branch and all other division, be it phone banking, they are all good.

The safest way to do banking, they call me whenever they see suspicious transactions.They call me straight away.

If not because of that very intrusive staff, who talks so fast and wanted to decide for me, which is not right, I could give St George Bank 5 star.St George Bank is humane, they have humanitarian heart.Not a robber.

I have been with St George for 20+ years. After a horrendous experience with CBA. I am happy with them with all experiences, including in branch customer service, the banking app and phone support. Nothing beats being with a financial institution that doesn't make huge changes that ruins something good. I also want to note - recently they were… Read more

very helpful in getting me my credit card. I was desperate to change from Coles Mastercard to a more reliable banking system. They went above and beyond to help me and I'm so happy I can get rid of the other one.

Purchased a wipper snipper of line they Took my money as soon as I clicked on the freaking button, then started sending me emails for more money for delivery, I said please refund my money, it's in my bank under pending not in my account & I'm DSP, have apparently to wait for 7 days now ? To get my own money , very disappointed with my saint… Read more

George bank, think it's very very rude & caused me undue hardship waiting that long to receive my own refund, it's nonsense yet I pay the same Day,& now I have to freaking wait for 7days to receive my own freaking money WTH putrid scum bags corrupt st George bank

This branch is makes me re-think which bank I'm with. This bank goes downhill every time I'm here. This NAB vs St George line up system to withdraw cash is a bit of a joke. When I was finally served after waiting the longest "just one second", the pin pad wasn't working, and the mag swipe reader wasn't working on the keyboard.

Having been with St George for decades I’m now disappointed with the lack of service provided. Branches have been absorbed into Westpac branches and rarely is a specific St George staff member available. I’m told regularly to phone as Westpac staff don’t have access to all my information. Phone wait times are excessive and that’s if you even get… Read more

through… more likely to go round in circles with automated responses. I recently notified St George that I would be overseas and listed the countries attending, and still got locked out of my account. Main issue was the inability to receive secure codes for validation and there was no option for these to be sent to my registered email. That meant I couldn’t check my balances or transfer funds for a month … very stressful. St George now behaves like an online only bank however without the better interest rates. I honestly feel that Westpac are deliberately sabotaging St George so that it can eventually be shutdown.

Been with St George for over 30 years but not much longer. My wife and I have a joint account, We used to be able to make payments in either name, but now only in my name. We have SMSF and the contributions MUST be in the correct name, so I tried to find a way around this. All the "Help" gives you is Georgie" the online (useless) assistant. Could… Read more

not get it to understand what I needed. Called 13 33 30 - couldn't get through to an operator - only Georgie. Eventually, 20 minutes later, told the phone if I didn't get a human operator I would close my account! Got to speak to an extremely arrogant, rude young man, who wouldn't listen and kept interrupting and talking over me. He kept telling me to use my wife's profile and I kept telling him she did not have one. He insisted if we had a joint account, she must gave one. Eventually my wife took the phone and told him she had never done the banking, and never had a profile. She asked him to give her the profile details. He insisted that I leave the room (which I did not do), at which point he searched and had tp admit she did not have one. Finally we were to create a profile but St George wasted well over an hour of my time, and the rudeness of their operator absolutely amazed me.

we have been banking with St geo. for over 50 years, our first and second home with the aid of st geo. all loans paid off ahead of schedule 15-20 years ago no major problems. The trouble started when branches started to be closed about 20 years ago. Our local branch became an ATM terminal only, closest actual manned branch over 60km away.… Read more

Inconvenient but not a game changer. The transition to online banking was not all that difficult, we did not need much in the way of face to face service. Then slowly at first, then quickly speeding up was the inability to speak with an agent. IA interface with limited option choices and very annoying repetition of exactly the same answers over and over to multiple questions. Now a very threatening first contact form letter was received by both my wife and myself regarding an identity check and confirmation. Very funny at first, they even still had our paper property deeds in the safe deposit. We had 6 weeks to comply or all of our accounts would be subject to unspecified "RESTRICTIONS". We had 4 accounts, a transaction account for the receipt of our pensions and superannuation payments, a savings account, a small debit card account used for transactions where the account number etc would given out, to reduce the risk of greater loss (on-line purchases and direct debit of regular bills usually) and finally a small limit credit card for use where cash was not accepted or convenience. We are now both over 75 years old but still healthy, active and alert, but my wife does not use a computer or like dealing with situations on the phone or with a machine. We were informed that we had about 6 weeks to comply before restrictions would be imposed. We tried to verify on line and got a mechanised runaround. We tried contacting 2 branches by phone, answered within seconds, informed that a staff member would be with you soon. After exactly 2min. on hold the line was hung up. This exact thing happened 5 times at one branch and 3 at the second. We ere unable to contact any agent on the main numbers, just a machine list of non-related options in a loop. Yesterday we went to our usual ATM for a withdrawal and was informed the transaction was refused because of "ACCOUNT RESTRICTIONS" Am I "P*SSED? bloody oath I am. We have made an appointment with the only bank still with a staffed branch near us to arrange the transfer of all our banking needs.

I have been trying to get through to St George to get my phone number changed on my Payid. You cannot do this in your banking app that has all your other details and money in it, you have to call them. I have called over 10 times today to talk to a human to do this and have tried all choices that you have and nothing. you cannot get through to… Read more

them. I can't go into a branch because there is only one branch in WA and that is in the city, i work banking hours so won't be doing that. If i could have put no stars I would have.

I have been a St.George Bank customer for 35 years. Unfortunately, I won't make it to 36. St.George used to be a great bank. Since being taken over by Westpac, it has become one of the most frustrating institutions I have ever had the displeasure of dealing with. Clunky, outdated systems. Miserable interest rates on savings. No-reply emails.… Read more

Hours spent on hold. Being transferred from one wrong department to another. And trying to get even a relatively simple problem resolved can become an exhausting exercise in frustration.

After 35 years, I AM OVER IT.

GOODBYE ST.GEORGE BANK.

35 years of loyalty clearly doesn't count for much — and I certainly won't miss you.

waiting time is always over 1 hour, last time for me it was 3 hours, twice my phone run out of power waiting, had to ring 3 times to get through. I AM CALLING FOR ALL CUSTOMERS TO WITH DRAW THEIR FUNDS FOR THE MONTH OF OCTOBET 2026! They are making billions and doing nothing for you. Show details

My bank chose to close my account because I didn't give them a photo of my face in their specified time, despite there being nothing suspicious about my transactions, nothing about me having changed, not trying to contact me at all outside of my email address and knowing who I am since I was 18 years old. When I gave them a copy of my license and… Read more

face and asked for my account to be opened again, the cards were still cancelled, all my regular transactions had to be set up again and it took over a week for things to be set right.

When I lodged a complaint with AFCA, the bank called to discuss my complaint but when I couldn't answer, they did not answer my return calls on multiple occasions, even when they advised they would be available.

AFCA advised me they weren't able to help me as I wanted for this not to be able to happen to anyone and they will only help individuals.

After closing my complaint, I found out AFCA is not impartial and are funded by the same financial institution it is meant to mediate for.

This is a corrupt and authoritarian system that uses coercive control to enforce their arbitrary rules.

I still have my bank account with St George because I can't find a financial institution that isn't part of this same machine.

Can't get responses via phone as no-one answers. Online banking and the app doesn't work and they are preventing access to my money without advising me why. Terrible service

Terrible bank I have been with St George for over forty five years and I am now in the process of switching banks If you are looking for a bank with zero service then I suggest St George is your bank. If you want to talk to a computer bot then St George is your bank. If you want to talk to a human being then I suggest that you shop around because St George is not the bank for you

Currently trying to speak to a staff representative. What a joke that is. Its now apparently done through St George App. No human can take my call, even if they wait on hold for an hour. Customers dont get a say in it. On what planet does a major Bank shut down its incoming call facilities for customers? As soon as I have spoken to a staff member… Read more

and withdrawn my money I will be closing my accounts and moving to another bank. Not in a million years did I see the day coming where profits were so important that it meant getting rid of customer staff in favour of robots through some stupid app