Strata Choice

I have been on our strata committee for over 4 years as both Secretary and Treasurer. I have worked closely with Strata Choice (SC) and in particular our representative from SC, Aleks Vurmeski. Our day to day interaction is mutually respectful and highly productive and professional. We work through any issues positively with the ultimate goal of… Read more ·  1

maximising resident comfort and financial stability. We have worked through major issues requiring special levies, as well as building upgrades, new Management and security agreements etc. Aleks provides incredible clear direction and advice. The relationship between a strata committee and the Strata Manager is a critical one and I am very satisfied with what we have achieved together. Our Strata Committee unanimously approved a further extension to Strata Choice’s tenure. I have no hesitation in highly recommending Strata Choice and Aleks and am happy to provide private testimony if that assists other committees looking for strong management support

I am very disappointed with the service and responsiveness of Strata Choice. More than nine months ago, I raised serious compliance concerns regarding one of their Strata Managers, [Name Removed], expecting that these issues would be investigated and addressed in a timely and professional manner. We have observed behaviour that does not appear to… Read more

be in the best interests of all owners. Instead, there seems to be a pattern of favouring certain owners in particular, which raises concerns about impartiality and fairness in decision‑making — both of which are fundamental to effective strata management. Equally concerning has been the consistent lack of communication. Multiple emails have been deliberately ignored, leading to excess strata monies spent and lack of due diligence. This absence of engagement undermines trust and confidence in Strata Choice’s ability to act transparently and responsibly on behalf of all stakeholders. Overall, the combination of unresolved compliance concerns, perceived bias, and ongoing lack of communication reflects poorly on Strata Choice’s commitment to accountability and proper governance. Significant improvement is needed in responsiveness, transparency, and fair representation of all owners.

As the Treasurer of our building, I have had the privilege of working closely with John, our strata manager, and I couldn't be more impressed with his professionalism and dedication. John has been instrumental in navigating our building through some significant financial challenges, providing thoughtful guidance and practical solutions every step… Read more ·  1

of the way.

John's proactive approach and thorough understanding of strata management have been a tremendous asset to our committee. He communicates clearly and ensures that all stakeholders are kept informed, which has made decision-making much easier and more efficient.

In addition, John has demonstrated exceptional commitment to the overall management of our building, addressing maintenance issues promptly and fostering a sense of trust and collaboration among residents. His efforts have greatly contributed to the smooth operation and overall well-being of our strata.

I wholeheartedly recommend John to any building or committee looking for a strata manager who goes above and beyond to deliver outstanding service.

Great experience working with Felix Lai at Strata Choice. He provided regular updates throughout our recent project and ensured we were always well informed. Highly recommend! Show reply

My wife and I previously submitted a renovation application for our apartment, and Felix Lai at Strata Choice was incredibly helpful in guiding us through the entire process. Smooth experience and great service Show reply

We've had a very positive experience with StrataChoice over the past year. Aleks V. has been consistently professional, responsive and easy to deal with, keeping owners informed and following through on actions. He communicates clearly, takes the time to explain complex strata matters in a practical way, and isn't afraid to seek specialist advice… Read more ·  1

when needed. We've found him fair, organised and approachable throughout some challenging issues. Based on our experience, I wouldn't hesitate to recommend StrataChoice.

Shocking lack of response to issues regarding flooding into my unit. This has been going on for over two years and has not been resolved after countless emails, which they habitually ignore. Garden not mowed for months after several complaints. Extremely poorly managed. Zero communication. Avoid at all costs. Dealing with Strata Choice is beyond… Read more

frustrating. They do not care. My property's value has been negatively affected due to direct damage to my unit because of flooding from other units, as well as the lack of minimal general upkeep of the building. Absolutely disgraceful.

Our experience with Strata Choice has been deeply disappointing and has exposed the Owners Corporation to unnecessary risk. Key issues include: Non-response to emails and legal correspondence. Important communications were ignored, causing delays and leaving matters unresolved that required timely action. Failure to advise or act in owners’… Read more

best interests. Maintenance issues were reported repeatedly over more than a year with no action taken. One owner was forced to engage contractors themselves due to safety and liability concerns.

Failure to manage common property repairs.

Serious governance failures regarding major expenditure. Capital works exceeding $100,000 were commissioned without proper competitive tendering, transparency, or special resolution. This raises concerns about compliance with NSW strata legislation and potential conflicts of interest.

Breach of confidentiality. A private request for professional advice was forwarded to the committee without consent, rather than being addressed appropriately by the strata manager.

Overall, Strata Choice demonstrated poor communication, lack of due care and diligence, inadequate advice, and weak governance practices. Based on our experience, I would not recommend them to any Owners Corporation seeking a responsive, compliant, and professional strata manager.

Our lot, in a 5 lot strata, is the 3rd to be sold this year. Our selling agent, with Strata Choice's permission, put the 4 sale sign up in the same place as the 2 previous for sale signs. Strata Choice emailed us and the selling agent to remove the sign, despite approving it and despite it being in the same place as 2 signs previously this year. Inconsistent, incorrect and referred to.Fair Trading Strata as a complaint.

I had a great experience with Strata Choice. Jade was fantastic! She was always helpful, quick to respond, and provided the support I needed exactly when I needed it. Her professionalism and friendly approach made everything so much easier. Thank you, Jade, for your excellent service! ⭐⭐⭐⭐⭐ Show reply

Aleks V has been great to deal with as our strata manager. He’s professional, very knowledgeable, and always quick to help. Really appreciate how efficiently he gets things done. Highly recommend! Show reply

We have always found Felix to be well nformed and most approachable relating to all matters at our Apartment block This is very reissuring and makes the job of the commity a lot easier Show reply

I’ve been utilising strata companies for several years. By far, Strata Choice has been the absolutely amazing! They attend to any of our requests in a very timely manner and always give us the best trades people after researching to provide us with what will actually work for the interest of our building. Our strata manager Jonathon Cheng knows… Read more ·  1

the legislation inside out and is always honest and truthful with any task given, on hand. The biggest thing for us is that he seeks the best quotes for us, in a very timely and efficient manner so I don’t have to go chasing anything up. His customer service is genuinely above all. I can personally recommend this amazing company (and if you get Jonathon then you’re sitting on a gold mine) to anyone looking for a new company, definitely worth going to someone who knows what they are doing. Thank you for everything you do!!

I have held the post of Secretary and Treasurer for our Strata Committee for over 3 years. During that time we had a change to our current Strata Manager, Jonathan Chen, and his assistant, Frances. Working with them both as our new Strata Management team has been very efficient and easy. Their communication and clarification on several challenging… Read more ·  1

and sensitive matters have been excellent. I hope that I get to work with them both in the future because they have been a delight to deal with. Even with the most difficult situations, they have both handled them with total professionalism. The speed and effectiveness they both exhibited on all levels of communication made my job easier. I will miss them both very much.

I’d like to give a special thank you to Jey Osman for the outstanding service and support. Jey was professional, approachable, and incredibly responsive throughout the entire process. He kept me informed every step of the way, answered all of my questions promptly, and made everything easy to understand. His dedication, attention to detail, and… Read more ·  1

genuine commitment to providing excellent customer service really stood out. It was a pleasure dealing with Jey, and he is a real asset to Strata Choice. I highly recommend both Jey Osman and the team at Strata Choice.

Jonathan and Frances from Strata Choice have been a great duo to work with. They are generally efficient, informed and communicate well. They are the reason for my 5-star rating. The system Strata Choice uses, SMATA, is also pretty accessible and efficient once you get the hang of it. Show reply

I am Chairman of the Body Corporate of VSQ North for a 13 year and we never had before such an experienced, knowledgeable, honest and caring person as Aleks Vurmeski- Strata manager of Strata Choice Pty Ltd. It’s just a pleasure to work with person like him. I and all the Committee members are very happy to work with Aleks. I hope together we will keep our property in the Great condition as it is now. Show reply

As a member of our Strata committee I have full confidence in our Strata manager, Aleks V., to always provide professional service to ensure our property is properly maintained in accordance with all the regulations and most importantly to the owner's satisfaction. His in-depth knowledge of the industry, regulations and maintenance standards are… Read more ·  1

invaluable. I therefore trust his decisions and actions completely and have a high regard for his integrity and fairness.

We can always depend on his prompt and proactive actions to any issues raised and to provide clear explanations to any strata legislation when required. He communicates with the committee and the owners respectfully and professionally on all levels of business and most importantly, by his actions and vast knowledge of the regulations, effectively protects our property's assets and ensures the safety of the residents.

I am the secretary of an owner corporation in the Wolli creek area. Aleks Vurmeski is our strata manager. Advice on matters are sound and referrals of trades people we receive are competitive. We work very collaborative - we have tendered several contracts ourselves and strata choice respects our decisions and assists us where we needed. Show reply

John Liang is Strata Manager for Heydon Grove in Mosman which is an Over 55s at Mosman, John has always been very helpful and steer us through some very turbulent times when I was Chairperson and Secretary. John has always been extremely calm in those circumstances and navigated us through a very difficult period. I slived in two different blocks… Read more ·  1

of Units for 37 years and and John has been the best Strata Manager I have dealt with out of some 6 Managers. I would highly recommend him. He is very knowledgeable of Strata Management

Regards Beatrice Blanks Unit 8/17 Heydon Grove Mosman NSW

I've dealt with many strata managers over the years, and Aleks has been one of the most responsive. Communication is always clear, issues are followed up promptly, and he genuinely cares about achieving a good outcome for owners. Thanks for all your help. Show reply

Our experience with the strata manager, John, has been very positive. They’re easy to deal with, approachable, and always willing to help. When issues come up, they don’t overcomplicate things and instead focus on practical solutions. They communicate clearly and keep the committee well informed without overwhelming us. It’s clear they know their stuff, but they explain things in a way that’s easy to understand. Show reply

Aleks V is an excellent strata manager—professional, responsive, and knowledgeable. Communication is always clear and timely, and matters are handled efficiently with great attention to detail. Aleks makes the management process seamless and is a pleasure to deal with. Highly recommended. Show reply

Our strata manager (Hira) @ Strata Choice did a fabulous job moving us onto a new insurance provider. It took additional work and she was only to willing to do it. Full marks and thanks again. Show reply

I'm sharing my unsatisfactory experience with this organisation. In August this year, I conducted a records search and paid the fee once. This business debited my credit card twice and to this day, they will not process the refund. So it's 4 months. There are numerous emails back and forth and whilst they have stated that they haven't debited the… Read more

strata plan for their time in this matter (they can't process a refund) as they have been highly incompetent, this is yet to be confirmed. I am lodging a complaint with Fair Trading to investigate Strata Choice and I won't be bullied by the person from Strata Choice who roams this forum with the standard lines that mean nothing. So my advice is conduct your due diligence if your strata plan is considering this company.

My experience with Strata Choice has been extremely poor. Starting with extremely poor and confusing communication to what feels like deliberate delays to have essential repairs actioned quickly, to suspected (undisclosed) affiliated/owned trade companies being used and when express concern with their quality of work and ask if we can find an… Read more

alternative are bambozooled with response that seem to indicate it would be difficult and end up costing us more. I feel powerless dealing with Strata Choice and do not think they have the Owners Corporation’s best interests at heart. I really hope we change management companies as soon as our contact is up. I know that other members of our Strata Committee feel the same way.

Unfortunately had a terrible experience with strata choice. Very poor communication. No replies to questions from multiple owners although later could see responses to one particular owner an no others. Perceived biases. Creates major disharmony within our building. Very poor advice, actually very little advice which inhibited our building… Read more

completing major works. Like all strata, very dependent on the actual strata manager but when numerous complaints over months to Strata Choice leadership to assist and get a new manager, very VERY slow action (and it was minimal action) causing more disharmony and and has lead to conflict and anger between owners because of extremely poor management.

I want to add to the negative reviews that underscore lack of response, notice, information. Don't return calls, answer emails, deathly silence in the face of requests. No updates on documents, delays with AGM, unable to oversee the most basic service, i.e. provision of keys, fix broken windows. So frustrating and depressing that they are unable to provide a basic service, despite fees.

Due to repeated instances of negligence and unprofessional conduct by [Name Removed], I cannot recommend any services associated with this business. For the sake of your property and personal safety, I advise seeking alternatives.