Victoria Body Corporate Services

Viti Smith is a pleasure to work with. She is very prompt and resolved the problem straight away, even forwarding an email with the necessary information as we spoke. She is an asset to VBCS. Show reply

Useless company. Avoid at all costs. Phantom Managers, who won't ring back, massive staff turnover which is never good but very proficient at bleeding money and putting charges up. Never available when you need them. We would rate no stars if we could.

Daphne Mceachern is a proactive and professional manager who is highly responsive in managing body corporate affairs I would recommend services of Daphne and Victoria Body Corporate services as your management team for your body corporate Show reply

Great experience dealing with Simone. They are very understanding, responsive, and professional. I really appreciate their help in resolving my recent issue quickly and kindly. Highly recommend! Show reply

I have been impressed with VBCS (Victoria Body Corporate Services). As a resident of one of the properties they manage and a member of the owners' committee, I can recommend VBCS on several grounds. After a terrible experience with another body corporate management company, we switched to VBCS. Our senior community & business development manager,… Read more ·  1

Hasitha Ranasinghe, worked with us and on our behalf to rectify the many issues that were carried over from the previous company. He is proactive, his communication is clear and professional, and he is assertive when it matters, advocating on behalf of the OC. We are very happy with VBCS, and I recommend them.

A small group of newly constructed townhouses was under VBCS management for a minimum period set in the contracts of sale. Our experience with VBCS was negative, and over the last couple of years the primary services we received were levy collection, AGMs, and tax return lodgement. In the first year of engagement, we experienced a substantial… Read more

difference in insurance prices when VBCS brokers were involved compared to procuring policies ourselves (taking into account all insurance-related charges). The cost of insurance with the same or better terms dropped by approximately 50% when insurance management was requested to be handled directly by the owners. Despite this, VBCS continued to charge ‘policy renewal’ fees, even where their involvement appeared limited to processing a single annual invoice.

In our experience AGMs were irregular and sometimes delayed for up to 6 months with the explanation that staffing capacity constraints caused the delays.

In our dealings with VBCS, the organisation seems to be lacking set service standards in terms of communication with their end customers. After a request (especially when the request is not trivial), we had to wait for any response (including a simple acknowledgement of the email and indication of the response ETA) for weeks. Unfortunately, requests to update often were treated similarly.

At times, reminders about certain responsibilities under the Victorian Owners Corporations Act prompted some response; however, some issues remained unresolved even after escalation.

Over the period of engagement, we observed instances where actions taken by VBCS were inconsistent with decisions made and documented in AGMs, which in some cases resulted in unnecessary charges to the owners.

We observed issues with the documentation management. For example, VBCS engages a subcontractor for tax purposes, which in our case was also responsible for registering the entity. However, VBCS was unable to provide copies of registration documents and recommended that owners reissue these by lodging requests with the ABR, ATO, etc.

Another example was the inability (as at the time of writing, despite the matter being ongoing for over two months) to provide invoices for the services provided by the subcontractor or explain the charges by this subcontractor over the period of engagement.

Overall, unless there is a strong reason to engage a professional management organisation like VBCS, for small owner corporations (such as a small group of townhouses) self-management can save a considerable percentage of total costs, put owners in control and reduce the required scope of activities (e.g., lodgement of the tax return may not be required depending on the circumstances). Based on our experience with VBCS, we did not find that any essential services would be lost by moving to self-management.

VBCS have been sending levy notices (OC1/OC2) for 14 months to an incorrect address; the case was referred to Russell Chambers Lawyers for debt collection; who issued me with a court notification via post. I raised a VCAT case indicating that I have not received any levy notices for 14 months, A VCAT meeting with VBCS and myself declared that VBCS… Read more

was in bleach of "Owners Corporation Act 2006" for unfair and dishonest conduct and stated that VBCS conduct and actions was illegal and a credit to be issued for all fee notices (Interest, Letters of demand, legal fees, etc...)

Stay away. Unresponsive, they never respond to emergency repairs and questions, but very pushy with paying them, although you pay all the costs of repairing common property Abusive, can't care less about doing anything at all

Viti Smith has always been extremely helpful and diligent in assisting with any concerns we have in relation to Levies. She has been able to provide options that work for both ourselves and VBCS without any hassles. It is a pleasure dealing with her. Show reply

Sharmaine Martirez was very helpful with my purchase of an additional fob. The process was easy & VBCS even dropped the fob into my office. Thank you Sharmaine & the team @ VBCS. Regards, Dean @ Woodards Bentleigh Show reply

I emailed Simone Stickland regarding our late fee payments, these were paid at our local post office and sometimes there's a delay. Simone was prompt in responding and was very understanding and out of good will she removed the late payment fee. Thank you Simone for your professionalism and compassion. Show reply

Simone Strickland was very accommodating to my needs was thoughtful and understanding Simone is a great asset to your company Graeme Goodwin Committee for apartment blick Show reply

Simone Stickland was excellent in understanding and managing my situation. I am currently on maternity leave making monthly instalment payments. Requesting assistance from VBCS Simone was able to assist with my payment plan to ensure no additional fees would build up. She demonstrated excellent communication and understanding and thank Simone. Show reply

I had a great experience dealing with VCBS. As someone who hasn't dealt with owner's corporations, it was daunting at first, but I found them to be helpful and understanding. Simone Stickland was especially helpful in assisting me with an issue I was having. Show reply

I emailed VBCS the afternoon of even date. I received a most courteous reply from Simone the same day. My enquiry and request had been attended to most efficiently. Show reply

Simone Strickland was very professional, prompt and for your understanding in responding to my recent correspondence. Thank you Simone for making the process of explaining the oversight of my late payment. Show reply

After completely forgetting to pay my quarterly owners corporate invoice, I paid it as soon as I received the arrears notice and sent an apology email. Simone Strickland was superb re her response and it made my day! Thank you Simone Show reply

I had some issues with my levies, Simone Stickland assisted quickly with a satisfactory outcome. Really appreciate the assistance provided! Show reply

Thankyou very much John for folliwing up for our block when I reported the bins hadnt been placed out for collection. Much appreciated Show reply

Viti Smith assisted my enquiry in a very prompt and efficient manner, thank you Viti Show reply

Absolutely easy to work with, excellent team. VBCS definitely stands out as one of the best teams in the field. Show reply

Viti Smith From VBCS is great to work with, very attentive, professional and prompt with great communication skills. Very knowledgeable and thoughtful person. Show reply

Excellent customer service for Viti Smith, I really appreciate your support Show reply

Viti Smith always always go far and beyond to assist with all our needs Show reply