Super Easy Storage

Communication is not good. Apple was packing and Eastern Suburbs was storing. When I received an invoice from ES I had no idea who they were. I rang them and ws told that I shouldn't have got it because Apple should have been paying this and I should have been paying Apple. Apple said no, I was paying ES for storage and them for the move. Then… Read more

when my goods were to be returned I didn't know that ES was sending a bill prior to sending my crates back to me but was told that if I didn't pay it my things wouldn't be delivered - I wasn't told this until the day before the delivery - a day I was particularly busy. Had I known this I would have asked for the bill earlier.  I was told it was up to Apple to tell me things - but ES should ensure that a client who is paying their bill has all the information. They were not polite to me when I questioned having to pay the bill the day before when I had not been told this and now had to go out of my way to pay it. They also did not take off the amount I was due but charged me the whole last month rather than the 2 weeks they were owed. About an hour later ES SMSd me to say that they needed to change the time. I rang them saying that this was not possible and was told they were double booked.  It was completely inappropriate to SMS me - I should have been rung.  This delivery was going to block a lane and I had spent a lot of time working with the council and talking to over 42 residents in order to ensure that they were aware that they couldn't get in or out at that time.  When I rang ES I was told that they double booked but later was told that Apple didn't book the move in with them prior to the Wednesday I checked the booking - 2 days prior to the booking. ES was delivering and I also wasn't told that the person delivering had to go back to the storage unit to get the other crates. When the pack up happened there were 2 trucks so how was I to know that delivery was different.  The packup was arranged by Apple movers (do not use them) and they were arranging storage. Because I wasn't told that this truck had to go back until after 2/3rd of the stuff was unpacked the Apple guys stood around doing nothing.  It took an hour for the round trip - time I was paying for the unpackers to do next to nothing. I booked the return trip with Apple about 2 months before I needed it and was given a time for the delivery the next day.  No one had done their homework ie - looked on a map for the delivery address or looked for a picture of the house.  2 days before the move I confirmed the date and time with Apple. The day before ES SMSd me to say that they needed to change the time because they had double booked.  They didn't ring me - but only SMSd me.  Someone had created a huge problem for me but they could only SMS me. This delivery was going to block a lane and I had spent a lot of time working with the council and talking to over 42 residents in order to ensure that they were aware that they couldn't get in or out at that time.  When I rang ES I was told that they double booked but later was told that Apple didn't book the move in with them prior to the Wednesday that I checked the booking. Which is true? Luckily the time was put back but then the ES truck arrived on time but Apple guys arrived 1/2 hour late and there were only 3 unpackers not 4 which probably meant that ES was running even later than they thought they would be. Unpacking - I think about 10 boxes didn't arrive and one crate was only 2/3 full and packed very badly with furniture having moved breaking other bits of furniture. So the question is - did my missing boxes not make it onto the trucks or did ES open my crate and use it for someone else. I had been assured that none of my crates would be opened when in storage. I was also assured by Apple that they would never lie a fridge or freezer down but they were lying down on the bottom of a crate. So which is correct did Apple pack very badly and lie my fridge and freezer down and not pack all my boxes into the crates or.... I will never know. I just know not all my things arrived. Suggestion: always number EVERY box and provide your own padlocks. Untimately Apple is responsible for the damage caused (Jeremie from Apple said they would send someone out to fix the problems they but won't even answer my emails so nothing has been done. In fact, Jeremie became very rude to me when I mentioned that the fridge and freezer were lying down. He also told me that I was rude to his guys which I most certainly was not). I am told that Apple and ES have worked together for about 9 years. Something is going wrong. Apple needs to up it's game and ES needs to communicate directly with it's customers rather than hoping that another company is giving the customer ALL the correct information. It is hard to work out what went wrong. I just give you the facts of what happened to me and my thoughts.

The quick, constant and clear communication between myself and the company is the best I have ever experienced. The two gentlemen who came to deliver the service were exactly that they were gentle men. They were so respectful of my grandmothers… Read more ·  1

belongings which were one hundred year old family heirlooms. I would 10000% recommend your company and service.

Since we had multiple jobs at three different addresses in different timelines which requires someone's full responsibilities which super easy storage did the excellent jobs. They are responsible, efficient, careful and really professional. We would like to use their services again in future definitely. Sam Tsui Show details ·  2

Moving from interstate can be stressful and distressing. For me it has been both, challenging all the way, settlement of a house in Victoria fell through. I was blessed to have found SUPER EASY STORAGE. I got all sorted out with Michelle very fast. Then the unthinkable happened, the mover did not turn up and through he had plenty time to cancel,… Read more

he left me waiting a few times. The due date to leave the property came and I was still there...all worried and stressed, spoke to Michelle to reschedule delivery in Melbourne and asked her if they provided interstate moving services, she stated they did not, but could recommend a partner company that may be able to help, METHODICAL MOVES. Having been so stressed out, Methodical Moves was a breath of fresh air! Also excellent communicators, punctual and caring and respectful of household items, nothing was too difficult or impossible to do. Accurate assessment of volume to be moved. Affordable. Nothing got broken! Even a long glass panel which I did not even think it could be at risk. All got safe to the SUPER EASY STORAGE. SUPER EASY STORAGE lived up to it's name. I have received excellent service and constant easy communication. From first contact with Michelle (excellent communicator and gentle manner), to liaising with Micki about accounts and delivery dates. As it happens things sometimes do not go according to plan. Thankfully, Super easy storage helped as I had to cancel at the very last minute the first attempt of delivery date (the night before) because of unforseen issues with the house. There was no problem at all, it was cancelled. Reimbursement was organised because they were book out for two weeks for second delivery attempt and I needed things urgently. I had another company lined up for the delivery. Things were reconsidered, as Micki was able to get the delivery done earlier. Again, Communication was excellent with the company. Justin and Josh who delivered all items were punctual, notified me every time before leaving the storage with an accurate ETA. They were respectful, professional, able to negotiate some challenges easily. Covered all good very well and protected them from the rain. It was a pleasure to see them working well together within scheduled time. I Big THANK YOU to SUPER EASY STORAGE staff for all your help. I am safely home now. I have no pictures to show but my words are expressed with sincerity. Kind regards, Irma

AND THE SAGA AND TERRIBLE SERVICE CONTINUES!! There has only been one time in my 48 years that i have had such an experience that compelled me to sit down and take the time to write a review. This was some moths ago which is posted here if you want a quick read to get some background. This company is now the proud recipient of not only my 1st… Read more

ever review but also my 2nd review (I actually think they are going for gold, silver and bronze...time will tell :)

DO NOT USE...I CANNOT MAKE THIS CLEARER. check out my first review for background...flat out dishonesty, lies, strong arming strategies by not giving you access to your own things and so on and so forth...that was the first review.

NOW the 2nd

You may not always be 100% happy with a product or service you purchased but it is rare if ever a case of being 100% unequivocally unhappy either. I like to think that i am a very reasonable person/I am flexible, i can be understanding if a valid reason is provided or steps are taken to rectify what ever your issue may have been. If you some sort of issue with a service or product provider my experience has always been that if your concern is something that is half legitimate people are usually willing to work things out with you. SUPER EASY STORAGE DOES NOT GIVE A RIP ABOUT ANYTHING YOU ARE UNHAPPY ABOUT and EVERYTHING IS ON THEIR TERMS, they wont work with you, they wont try to meet you half way etc etc.

Per their company policies you must provide 48 hours notice before you will be able to access you locker. I am emailed them on a Thursday morning requesting access on Saturday. Then Friday morning comes around and i remember that I didn't get a reply from them the day before. I send a second email Friday morning before 8am detailing my first email/request to access storage for Saturday. I next look at the clock and its about 11 am and decide to call them. I explain to the person who picks up the phone that i have email 2 times over the last two days and now making a phone call due to a lack of reply on the prior two emails and then i am told the details will bed passed onto somebody whom will get back to me ( Anyone want to put money on if they called back or not ?)

The clock is now telling me its about 12.30..no phone call back so i am now about to attempt for the 4th time to get some clarity from somebody so call again. I explain the whole yet again to a new person who replies agh yes i just saw the 2nd email you sent....AND...unfortunately all our people are fully booked Saturday and I cannot come down to get the things i had planned.

I explain to the poor bloke that has obviously been made to step into this whole sage that not only have i given them the required notice per their policy, i have followed it up with 1 addition email and two additional phone calls. I am still semi calm when i tell him that if we reversed roles and I was telling him what he just said to me that he would likely be unhappy just as i am. I then try to give him a very clear picture of how i feel because I the previous day had reserved a motor vehicle and trailer suitable to meet my needs. A deposit has already been paid which really isn't the important part to me. I meant to be picking up this car and trailer Saturday morning from a few suburbs over to my place, driving to my daughters place to pick her up so she can give me a hand given there is a new double mattress in the storage box somewhere she wanted. From the storage facility after loading up the mattress and the few items i was going to get for my place the plan was drive back to my daughter to drop off her/the mattress and then to my place with the rest of the items. .....I was angry after the call that i even tried to be human with these people explaining to them everything outlined above...why...because as i said they do not give a rip. Their customer service reply/solution was you can come on Monday and do it...I guess the solution is I go to their work place and in exchange they come to my office so everything works out.....bahaha.

And just in case for those they may not be aware...when you access your storage box the storage box is waiting for you on the outside of the actual warehouse where they are stored...you basically unlock your padlock, open it up, and then take out whatever you need repacking items back in if things had to be moved so you to get to wherever in the box the item you are after was...load it up on your car/ute/wahtever put the padlock back on and drive away I assume someone with a forklift picks it up at some point during the day and drives it back in the warehouse..so its actually you that does everything...they were too busy and 48 hours notice was not long enough for them to forklift a storage box from inside the warehouse maybe 30 meters where its placed and then do it in reverse again later on...im guessing the whole of the amount of time spent by them would be under3 minutes yet they couldn't accommodate, didnt care and didn't even apologise. The one thing i will say is that they do deserve some credit re the Monday solution/I dont know why i didnt think that i could just not go to work, no get paid for the day to take care of what needed to be done.

PS Maybe this isnt my second review as i though when i started typing...yes yes...I still have one review as this has become one hell of a rant.

I was extremely pleased with Super Easy Storage, especially with Rafael, who truly went above and beyond — particularly during the delivery of my belongings. From start to finish, the service I received was outstanding. Rafael was incredibly helpful, considerate, and communicated clearly throughout the entire process. As long as companies have… Read more

people like him — cheerful, respectful, and genuinely positive — that’s exactly what you want. Let’s face it, moving our belongings is something most of us hate. It’s stressful and overwhelming, but the way he showed up with such a calm, positive vibe made the whole experience feel smooth and far less stressful. Everything was easy and simple. Even though he didn’t have to help me, he still stepped in and gave me a hand — and that’s what I call true customer service. Services like this are absolutely wonderful and deserve more than 5 stars. I’d give more than 10 if I could. You won’t be disappointed. Go with Super Easy Storage — you’re safe with them.

First time paying for movers instead of dying doing it myself and it was worth every penny. Easy process from start to finish, Igor and Tales were my movers and I couldn’t have been more happy with their work. Thank you!

Justin and Josh were terrific. Justin sent me a reminder the day before and an eta on the day. They worked methodically and carefully to pack everything into the pods. They were friendly and polite.

I am very happy with the communication between myself and the storage people, beginning in WA. And the access to my belongings - 5 stars, the best! The guys were accomodating to my requests. Today my daughter and I accessed both my pods and I couldn't fault the process, thankyou!

Had my things in storage for nearly 2 years. Moved into a rental and enquired as to the availability of the company delivering my things, was advised there was no availability for 2 weeks which is fine however I then gave 48 hours notice to collect my items as per policy and would hire a van, I was told I was unable to have access to my items for… Read more

2 weeks also as they had ‘no availability’ for me to do so. Despite speaking to several people I was unable to get access to my unit. I then had to live in an empty rental with no bed, mattress or any of my necessities as super easy storage were beyond unhelpful. Would never recommend these to anyone again.

My late brother had a storage pod with Super Easy Storage for the past 6 years. It seemed to be sub-contracted from "Two Men and a Truck". After 3 months of solicitor's arguing, we were finally able to retrieve the items and stop paying storage fees. Super-Easy Storage sent me emails with my late Brother's name spelt wrong, and on the day of… Read more

retrieval they seemed to have no knowledge that he had died. Very poor communication between Super-Easy Storage and Two Men and a Truck. I would not recommend either company.

Some items were missing. Upon request by driver for the keys to the unit, probably a mistake from my part, some boxes were put in the storage area and not the unit. It was easier.

Fast efficient accurate and competitive prices Definitely recommend. Accommodated a competitive storage solution unit, pick up within less than 12 hrs. Very easy and very efficient

A truly remarkable experience! Igor went above and beyond to help me load my belongings into the storage container. He was incredibly warm, helpful, and professional throughout the entire process. I highly, highly recommend Super Easy Storage!

Great storage and very easy to deal with. We only needed to use the storage box for a few months while being away. It was really easy to organise, and the staff were really helpful and accommodating. Really impressed! Thank you!

Michelle, Igor and Rafael were fantastic helping get storage organised and transported. They took great care when moving my belongings and were very quick and efficient. Thanks so much for your help!

Really helpful follow up on my enquiry. They helpfully worked out how much storage space I needed. Good communication throughout. The pick up and pack up service was excellent. All round a well earned 5 stars.

The whole experience was good up until the return of my storage boxes. I phoned and arranged the return of the 2 modules. I asked how much it would cost to have 1 person help me. I was told $500. I organised my own labourer and it took 45 minutes. Also the website said ...."We can also deliver your mobile storage unit back to your door for a small fee". $599 is not a small fee.

Highly recommend! The team was professional, friendly, and took great care with our belongings. They arrived on time, worked efficiently, and made the whole moving process stress-free. Excellent service from start to finish. Thank you! Very professional and efficient.

I was really impressed with the two young men who came to pack up my household items. They were in and out very efficiently, they were very polite, helpful and experienced and worked well together.

Customer service is exemplary from the first enquiry to the final collection. Justin and Josh were organised, knew exactly what furniture and boxes to pack in which order and did not waste a minute. The entire process was seamless. Thank you, I could not be more satisfied and will certainly recommend Super Easy Storage to all my friends and family.

This is the second time I have used SES and I have no complaints. Everything was 'super easy' as the name of the business says. Thanks so much to Celso and the team!