Uber

I have been a customer of uber since 2016. That’s over 10 years of loyal service i enjoyed using this app however this has all now changed on July 15. On June 12 I ordered uber to my house and the driver said instead of him turning around come up the road with all my luggage as I was going to the airport. I cancelled the trip he started yelling… Read more

from up the road to get here now. I then encountered him on July 1st. I got unmatched with him as he was driving dangerously. On July 11 I got a strange message that there was a verbal dispute with a rider driver partner I queried when & where they couldn’t tell me by July 15 they said we are banning my account for terms and conditions being breached. I want to make this very clear at no stage have I ever had an argument or fight with a uber driver. And I have never breached terms or conditions. Customer service is a bot and everything is autogenerated I have even tried to contact uber via the phone support and I can’t get through it’s only for drivers and delivery drivers uber customer support is based overseas in India/overseas. Uber needs to change I’m very disappointed in the way I’ve been treated. And accused falsely of this there’s no support for customers they say you can appeal and it just keeps getting rejected. There’s not even a green hub that I can go into and sit down and explain what happened it’s just permanently banned and that’s it. I have very good 5 star reviews over 373 ⭐️ reviews. I have now had to start using my parents uber account. And other apps. I also saw a video on instagram from Adrian portelli that he had been stolen from a uber driver around $800 and when he questioned the uber driver he denied it. Adrian cancelled the ride and took to instagram to share this he reported it to uber and he was told it wasn’t a matter for uber but it’s a police matter this driver Legit drives for uber. You need to do better. I wish for a uber representative to sort this matter out for me I didn’t take any trips between the 11th of July or 15 of July. How can I get banned? This is ridiculous. Uber needs to do better a massive thumbs down

Twice in as many days the price changed, first they charged me an extra $5.50 after the ride because "it took longer than expected" but there was no option in my account to make that complaint, secondly I was quoted $12 from the airport and because the pickup point moved by a few meters the price went to $29 and there was no option make a… Read more

complaint about that either, I have now cancelled Uber altogether as I cant trust them to do the right thing! Only used them 3 times and every ride was more expensive than quoted.

I took a 5:30 a.m. Uber from Rome Street Brisbane railway station to the Gold Coast with a set fair of 136 dollars when the driver dropped me off I went to get the driver rating but it was on my phone and I noticed it all I could see was the driver still driving and I thought that's where he's obviously forgotten to click the app to stop the fair… Read more

or whatever not knowing that was going to cause all these problems later about five kilometres down the road because I could see where he was located the screen changed and came up to you know to rate your driver and give a tip so rated the driver and you know the payment came out of my bank account for 136 dollars now my Uber app is telling me I'm 146 dollars owing from that fair or 141 dollars whatever owings and that say I've called over twice I've explained by disability don't have to go to the website both times they have left me distraught any tears the money has come out of my account and they're telling me I have to pay another 146 dollars so that means now if I can't use Uber without paying that and they stop it it means I can't even go shopping for food because I can't drive I can't attend medical appointments nothing I had me so upset. I'm going to go to the Disability Commissioner for discrimination so refusing to help me when I pointed out on both calls I had a disability one girl told me to use my nose to fill informs I never want to use Uber again

I was not able to start driving as an uber driver due to being discriminated against by uber

The review I’ve attached was from 7 years ago regarding a common scam where uber replied stating they would look into and fix this obvious issue. Three days ago I was scammed out of almost 400 Euro the exact same way. I have tried numerous times to contact Uber support but all I get are completely useless automated replies for days now.

I reserved a ride to hospital, for surgery, a few days in advance. The ride was charged immediately, despite being a reservation. When going to the pick up spot at the agreed time, I checked the driver position to find that they was no driver in the way. I checked my account which did not have the reservation on it, despite having a… Read more

confirmation email. I requested a ride and was lucky enough to find one in time.

I was then also charged for the reserved ride despite no driver attending and it not being on the account.

System glitches do occur, so I tried to solve the issue with Uber, too get a response that they would be no refund. Despite their errors and the stress it caused.

Be VERY careful about using the app! First time use of uber was fine. Next 2 trips:- First:- I booked a shared ride (cheaper), car turned up and I put my luggage in boot (1 suitcase+1 carry-on) and hopped in only to be told to get out when another passenger hopped in WITH NO EXPLANATION! Second:- Rebooked on the spot and same thing happened but a… Read more

least this time I was told that shared rides are not allowed luggage which I didn't have any noticeable warning of in app. I do remember seeing something to the effect of "1 luggage" but app should warn you big time when booking a shared ride from an airport! Getting a refund from uber is about as easy (and as possible) as getting a refund from the government for your tax bill last year!! Interestingly, in disgust I walked to the taxi stand and got a ride from a polite driver WHICH WAS CHEAPER THAN EITHER of my two (non) "uber" rides!!! Photo shows first uber driving off

I booked a driver who was 4 minutes away and then it said 2, then 11, 14 and finally, 17. I zoomed in on where he was: stopped at a charging station! (See photo). Next driver said 3 minutes and got there in 2. Very hit and miss service - be quick to cancel when getting mucked around (although that should not have to be your responsibility- seems like some drivers are being poor service on purpose, in order to get you to cancel. Show details

I recently received my ABN and uploaded it to my first Uber driver account. At that time Uber advised that the ABN was not valid and the account was locked. Later I learned that ABN activation can take some time, but I was not aware of this earlier. After that, I created a second account using a different email address. All my documents were… Read more

approved and I was only waiting for NCC approval. An Uber representative contacted me and I explained the full situation. She informed me that my first locked account would be deleted and that I could continue using the second account. She also said she would contact me again after two weeks.

However, two weeks have passed and I have not received any update.

When I try to contact support through the app, I receive a message saying another representative is already handling my case and the chat cannot be opened to avoid confusion. Unfortunately, I cannot find any active support chat to respond to.

Since I have never gone online, I cannot access phone support and I am also unable to book an appointment at a Greenlight Hub.

I recently arrived in Australia and currently do not have a job. I would sincerely appreciate it if someone from Uber could review my case and help resolve my account activation issue. Soman Raza somanraza111@gmail.com

In Melbourne Australia we recently had an Uber driver take us the wrong route. A 5-8 minute trip ended up being 45 mins. His map had stopped working and he used my daughter's on her phone to eventually get to our destination. That would have been forgivable had Uber not then charged my account without my permission for the extra journey. They refuse to refund the additional amount charged. Be aware this could happen to you. Show details

Unfortunately Alluri cannot be trusted to collect one. He cancelled my trip to the airport one minute away from him collecting me, after a 7 minute countdown. Does not seem that a 26 km trip to the airport was that lucrative?? Not happy. But thank you uber for connecting me with a new driver

Booked an Uber ride 10 times on the 17th Jan from Fremantle and the drivers cancelled 10 times! I have 4.95 star rating so no reason to avoid picking me up, I had to catch a Taxi that cost me $90

We registered using an official referral link, not manually entering a random code. After registration, the referral $600 reward was clearly shown under Status in the app, indicating that the referral had been successfully applied. However, the following day, the status suddenly changed to “Unable to proceed”, and the reward disappeared without… Read more

any prior notice or explanation. When we contacted support, the explanation given by a manager was that the referral code was “not used.” This explanation makes no sense, as the referral was already visible and recognised on the account before being removed. A referral cannot appear as active in the system and later be denied on the basis that it was never used. This is internally inconsistent and misleading. No clear rule, calculation date for the 15-day eligibility period, or valid reason was provided to justify why a confirmed referral was later invalidated. This experience feels deceptive and raises serious concerns about how referral rewards are advertised and administered. This appears to be misleading conduct rather than a genuine eligibility issue.

I use Uber because I expect the price shown at booking to be honoured. On a recent airport trip, I accepted a fare of $70.52. During the ride, the driver took a significantly longer route and the final charge increased to around $129.35. After contacting support, Uber refunded the difference, which indicates the route and fare were not… Read more

appropriate. However, the system allowing a fare to change so substantially after a price has been accepted undermines confidence in Uber’s upfront pricing.

This experience felt more like traditional taxi pricing than what I expect from Uber. If fares can change due to routing decisions, this should be clearly disclosed or prevented.

A particular driver over 15 times continually accepts then cancels ride which is unacceptable it is an inconvenience when trying to get a ride at 5.00am

Faceless garbage company that lacks any custoner service, rosers get charged for cancellations, lateness, etc... drivers can cancel at will to manipulate surcharges and theres nothing anyone can do and no customer service assistamce. See attached the typical accept then cancel assh@le driver!!!

The driver is correct. But the main thing is that we should reach Dee why by 2:10 and the uber driver is getting pool and in reaching home I getting more and than 2:30am and I am never going to use uber and Uber Eats in my life time again. It’s horrible experience. I will recommend taxi instead of Uber or didi. Thanks