White Fox Boutique
VerifiedABN: 356067101142,188 reviews
- Very small
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- Slightly small
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- True to size
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- Slightly large
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- Very large
They don’t return u back your money , only provide you a credit store. Also I paid for a shipping next day and I got late. Now for a return order you have to pay 9.99 dollars. The skirts are really short so make sure to order large. Two size ups. I really don’t understand why customers service do not help you out. Show details
Really disappointing experience with White Fox. The item literally fell apart without warning during its first wear. There was no visible damage or indication anything was wrong before I wore it, so of course the tags had already been removed by the time the fault became apparent. I contacted White Fox expecting a straightforward refund for a… Read more
clearly faulty product, only to be told that because the tags had been removed, it was supposedly no longer eligible for a refund under their returns policy. They offered a replacement as a “gesture of goodwill”.
This is not a change-of-mind return. The item failed during normal use on the very first occasion it was worn. Their response also appears inconsistent with Australian Consumer Law, as a retailer’s own returns policy cannot remove a consumer’s rights when a product is faulty.
I’ve also previously purchased jumpers from White Fox and have been really disappointed with the fabric quality. They don’t wash well and several of mine have ended up with strange marks through the fabric that simply won’t come out, despite trying multiple different stain removers.
Between the poor quality of the clothing and the way this faulty item has been handled, I’m extremely disappointed and won’t be purchasing again.
I have been a loyal White Fox customer, but after this experience I am extremely disappointed. The quality of the garments appears to have gone seriously downhill. The item I received felt cheap, with shiny polyester fabric and a strong musty odour — not the quality I previously associated with White Fox. Worse, the hoodie arrived faulty straight… Read more
out of the packaging. It had heavily puckered and distorted stitching around the pockets, visible marks and fading across the fabric, and I subsequently discovered a hole in the garment. I contacted White Fox immediately, providing detailed photos and an explanation of the issues.
Despite the faults being clearly documented, customer service, particularly my dealings with “Poppy”, refused to resolve the matter directly and instead required me to return the item for assessment before they would consider a refund, despite my detailed explanation and supply of photos. (I have many more, plus videos)
I specifically asked White Fox to resolve what should have been a very straightforward issue without having to escalate it. That request was effectively ignored.
I will continue pursuing this matter until I receive the refund I am entitled to, and I am utilising the appropriate consumer complaint channels. This review is only the beginning of documenting my experience.
What is most disappointing is that this could have been handled so easily. A faulty garment, reported immediately with photographic evidence, should have been an opportunity for White Fox to provide good customer service and retain a loyal customer. Instead, the way this has been handled has completely changed my opinion of the brand.
I will no longer recommend White Fox to friends or family and will not be purchasing from them again.
White Fox should seriously reconsider both the quality control of its garments and the way customer complaints are being handled. As I said, I will continue pursuing this matter utilising all avenues until I receive the refund I am entitled to under ACL.See less
Reviews with attachments
I’m really disappointed. I ordered a dress in my usual size that cost me $100, and with shipping it came to $130. In the end, I received a dress with SHEIN-level quality, if not worse. The fabric is fraying everywhere, and the slits go extremely high up the thighs even though I’m not a tall person. And good luck trying to return it, because it… Read more
will likely cost you almost as much as you paid for the dress and shipping in the first place. You’ll end up losing a significant amount of money. Overall, this purchase was a huge disappointment and definitely not worth the price.
Great experience – Great clothes! Absolutely love my items I received! Definitely will be shopping again! Show details
Life changing for a mum of 5 ! – I have become obsessed to the level of thinking im going to miss out on new arrival for your lounge wear as you can realise from my history I have ordered everything in the sets as I am scarfed and find it very hard to find oversized loungewear that is just so comfortable and as I said on the go for a mother when having a minute to leave the house… Read more
and want to look a little cool aswell Also having no time remembering your outfit I literally get my last minute order with you guys in 3 hours!! I don’t know if I’m allowed to say this but I chuck them in the wash and straight dryer and they still turn out imaaculate I don’t need to stress about hanging them on the line as I have no time thank you guys keep it going loveeeee white fox!!!
I have bought four separate items from White Fox and every time, I have experienced discolouration of the material. It looks like bleach stains. With the first two items I couldn't remember cleaning anything while wearing them but I accepted it and threw them out. I bought another two items and the same thing happened again. I absolutely know I… Read more
didn't do any cleaning or anything unusual while wearing them.
Something is wrong with the fabric. No other hoodies and tracksuit pants I've ever owned have developed these stains. There is definitely something wrong with white fox dyes.
Two items were purple and two were pink and the same happened to both.
After reading some of these reviews I was hesitant to make a purchase through White Fox. But I bit the bullet and had a great experience. My clothes turned up within a couple of days and everything was great quality. I purchased some oversized jumpers and t-shirts as well as some leggings. The leggings were the most buttery soft and comfortable… Read more
leggings I have ever put on. The shirts were a nice and somewhat thicker material, this meant that the 2 white shirts I purchased were not even remotely see through (allowing me to wear a bright red bra and it not being visible at all) and the jumpers are so thick and comfortable. The clothes were amazing quality and the delivery/despatch times were amazing, especially since it was during a sale. Cannot recommend enough!
Ordered through White Fox a Yellow PJ set and only received the top and not the bottoms. I’ve reached out to White Fox numerous times and alls I get back is their general cover reply of we will get back to you. Non existent customer service is anything goes wrong with your order. Show details
I purchased an Always Shiny Tee for my daughter for Christmas washed it once inside out on gentle cycle in a garment bag, all the sparkles came off… I emailed Whitefox they never answered me so I emailed again. I included photos of the faulty garment… they admitted there was a fault with the Tee in their response but wouldn’t refund or exchange… Read more
the Tee, instead offered a 50% store credit which is a joke as there is a 40% sale on at the moment anyway! The whole family used to buy whitefox I won’t be anymore and I will be telling everyone about the poor experience. After reading other people’s reviews and seeing they also had terrible customer service I am not surprised!
Worst customer service ever!!!! Impossible to speak with a human. Was missing an item and had to contact them 6 times before they agreed to send what I paid for!!! Then said it would be next day shipping. It’s been 6 days and item is still in transit!!! It’s a Christmas gift. Why tell a customer you ship next day then send it smartpost?! Shame on… Read more
you! I’ve literally spent thousands in less than a year and a half there and I have to fight this hard for them to replace an item they forgot to put in bag. Yes I sent pics of packaging and actual items I received and it was VERY clear two shoe boxes would NOT fit in packaging
My daughter bought a linen skort from the online store - wore it only once and it's ripped at the seam pocket. She emailed requesting for a refund or exchange and received a reply saying no. When she sent them a second email with a screen shot of the consumer rights and guarantee on the accc website they offered a 50% discount on her next item. Absolutely ridiculous!! Clearly from the photo this is faulty!
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Disappointing g service and products. Received an item soiled. After much effort, received a replacement and needed to exchange this as it was a gift and they won't honour it, even though the original replacement was of no fault of my own. Responses are slow. Do not recommend. Save yourself trouble and money and buy any other brand Show details
I bought a pair of chery ribbed bike shorts recently and when I placed in my basket, the site advised me there was a matching top to go with the bike shorts so I bought the chery top also. Received my order yesterday and both bottom and top are NOT the same colour, in fact the shorts look a faded chery and the top is a bright chery top. I emailed… Read more
customer service asking if I could have another pair of bike shorts as the ones I received were faded and did not match the top. They told me, sorry can't do, what you ordered is true to colour and depending on the light your under it will show a different shade. I showed the garments to my daughter and neighbour and both said they were different shades these two items are NOT a set. This was clearly false advertising to make me buy the top and I am infuriated an Australian company can do this to consumers to make them buy their products. I wanted matching bike short to top but no they won't accommodate. They wont offer refund as clearly I did not receive what I ordered and wanted.
I was a loyal repeat customer to White fox but the few times I needed to reach out to customer service it has been appalling. I received a broken dress and was refused a refund as they didn’t considering it a manufacturers fault even though it arrived to me with the strap broken and unwearable. It’s really disappointing how they treat their loyal customers Show details
Latest follow-ups
- +2
The dress arrived already fraying, with loose threads pulling at the fabric before I even had the chance to wear it. The workmanship is extremely poor and the quality feels very cheap. I reached out about the issue, but the response was… Read more
disappointing and unhelpful. For the price, I expected something wearable, not something that looks like it’s falling apart on arrival. I wouldn’t recommend this product or the service.
Follow-up · The return process was awful. The customer service representative kept insisting that the item wasn’t faulty and refused to provide a refund, offering only store credit. On top of that, I still had to pay for the return postage, which is ridiculous. In one email, she said she would waive the return postage, but later retracted that promise,… Read more
It was my worst online shopping. Their customer service is so funny. Their website is so funny. The sizes are the most funny sizing you ever seen and they don’t refund, exchange or any help. They just want to charge you and after you pay money, they… Read more
don’t help you in anything. Never buy anything from them. I think their review is fake. It should be one star or less.
Follow-up · Their delivery is too long. I had a credit, and I wanted to buy something with the credit. But it didn’t use the credit at the end and charged my card. I asked them to fix it for me but they didn’t even answer me. The sizes are different in different products and completely different from other brands sizes.
- +1
I believe this company is a Scam – Never received any of my 5 orders , they stated it was delivered, but nothing came , l believe they are a SCAM
Follow-up · Payed by visa , no money returned , tried to contact support, but they said we will reship it , but received nothing . Their support was useless. And 100% SCAM
Positive reviews
It only took two days for my order to arrive and I adore the clothing that I ordered. The jumpers are true to size and are a flattering fit. Very happy experience shopping with White Fox and I will be ordering more. Show details
I've only experienced positive dealings with White Fox so far, so it's surprising to see so many people who've received the opposite service. I personally adore the loungewear section, it's a great store filled with fleece & free forming clothing! When I purchased my first few items I will admit that there was an issue with the sizing. I had… Read more
bought a few pairs of shorts in different colours, but also 2 different styles. It seems the collections which they have on their website are quite unique from each other. So I made a return of the style that didn't fit me properly, then ordered that colour in the same style as the shorts which did fit perfectly. A seamless & straightforward process. Mildly annoying that there's a difference between sizing across collections, but once you know which is the best comfort & look for you it's acceptable. The several purchases which I have made over the last few years are all in excellent condition, even after many washes. There is absolutely no colour fade or problems with the print falling off the garments. I love my trackies & shorts, especially the range of fun colours there are to choose from! White Fox for gold!
I absolutely love the customer service at white fox boutique always so helpful and peonpt
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Negative reviews
BUYER BEWARE. This company is an absolute scam! I purchased a dress. It came and it was poor quality and tacky. I returned and was told I had to pay $10 to return that couldn’t be waived and would only receive a store credit. I was forced to find something else to buy with the credit once it finally arrived. Upon checkout, I selected the store… Read more
credit as the payment method. It charged my card the full amount anyway. I immediately sent multiple emails, called, chatted, and when they finally replied, they told me they wouldn’t cancel the order and wouldn’t apply the credit and I’ll be forced to go through the same process again and buy more from this place. I do not want the merchandise. I want my money back and I do not want the goods.
I purchased a sweatshirt for my granddaughter that had plastic letters on it and wanted to return it for a store credit to purchase something else…the item was on sale but didn’t say on the website all sales final…they will not let me return the item!!! This is ridiculous and of course you can only contact them by email. I would not recommend them at all for any purchases!!! Show details
A very dissatisfied customer! They sell the cheapest quality I've seen so far yet, they're misleading and to add to that they make sure they secure their money so when you return you're actually stuck with a store credit. Their customer service team do not know how to answer a question, rather they use automated templates that I can see right… Read more
through.
I would not recommend anyone purchasing from there, their product look like 1 thing online and when you receive it, you wished you never ordered it in the first place.
I am honestly disgusted by the kind of online store these people are running.
Recent reviews
I wish I could give a ZERO! Think twice before purchasing from White Fox. I have spent over $200 with White Fox and have had one of the worst customer service experiences I've encountered. I received a faulty hoodie that was part of a matching set. What should have been a simple resolution has now dragged on for over two weeks, with multiple… Read more
staff members responding, none of whom seem to communicate with each other or actually read my emails.
Because of the delays, the hoodie has now increased in price from what I originally paid. I repeatedly explained that if their process was to issue a store credit, all I wanted was a discount code so I could repurchase the same hoodie at the original price without paying postage again. This would have resolved the issue immediately.
Instead, my emails have been ignored for almost a week, despite several follow-ups. As a customer, I shouldn't have to chase a company for weeks to resolve a faulty item, especially when the solution is so straightforward.
The customer service has been disappointing, unhelpful, and incredibly frustrating. Based on my experience, I would think twice before purchasing from White Fox.
I ordered an item during the EOFY sale and was sent the completely wrong item. I contacted customer service immediately, only to wait several days for a response. When they finally replied, I was simply told to submit a refund request. I explained that I didn't want a refund—I wanted the item I had actually purchased. I was then told it had sold… Read more
out and that my only options were a refund or store credit. The problem is that I purchased the item during the EOFY sale, so the refund amount won't even be enough to buy the same item again at full price. Why should I be disadvantaged because of their mistake?
After receiving no reasonable resolution, I decided to request a refund instead because I no longer want to deal with this company. Since submitting the return request, I have emailed multiple times and sent messages through their online chat, yet I have received no response whatsoever. I still haven't been told how to return the incorrect item or what the next steps are.
To make matters worse, they have advised that they will only refund the cost of the item and not the original shipping costs. This is completely unacceptable. I did not change my mind or order the wrong product—they sent me the wrong item. I should not be left out of pocket because of an error that was entirely theirs.
The lack of communication, slow response times, and unwillingness to properly resolve a mistake they made has been incredibly disappointing. I would not recommend this company based on my experience.
Absolutely poor customer service and clearly don’t care about customer satisfaction. Bought a jumper as a present, size was to big, requested for a simple exchange and size and because it was bought during their EOFY SALE (not clearance) it cannot be return or exchange!! So we are no left with a present that it to big and nothing can be done about… Read more
it as the company doesn’t care as they already made their money!!! One would think, to make them stand out from other online companies they would look after their customers better but obviously only money crabbers!!! Might as well by the fake ones from the Asian shop, they more likely to corporate.
THE WORST SHOPPING EXPERIENCE!! Their products are cheap quality and customer service is a joke!! Also their giveaways are a scam cos no one has ever won anything from them. Show details
Absolutely disgusting customer service, I don’t care how popular their clothes are I will never buy from them again. A little bit of human decency wouldn’t go astray
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