Workskil Australia

Very disappointed with the Box Hill office. Well angry if I'm honest. My Employment Coach was fatigued to the point where I believed they were playing games with my future. Withholding information to see what would happen to me. I am new to this system, so the expectations that I would ask the 'right question' didn't end well for me (I'm sure he… Read more

is okay although I am making a formal complaint). Poor communications created huge gaps in understanding and outcomes. I worked at Centrelink in the '90s. We were trained in para-phrasing to check understanding as a third step to effective communication. My coach didn't even deliver on the first step, to give me true and proper information. Different parts of Workskil Australia don't seem to talk to each other before separately reaching out to me. I've had to manage their internal work processes and unpack the confusion they've created. Thankfully I'm not too l long out of the workforce, I know I'm going to do better without them. Incompetent, corrupt and due for a major rehaul. Breaks my heart that some of society's most vulnerable are having to navigate this mess.

I was at the box hill office in Victoria. I was reduced to tears and then every time I had an appointment my anxiety became so bad my doctor recommended counseling. I dealt with Arthur and Rassarin. I did put in a formal complaint only to be pulled into a separate office by Arthur and drilled about why I made the complaint and who was it about. I… Read more

told him I was very uncomfortable and feeling intimidated but he just didn’t care. I then changed providers.tis treatment has impacted my mental health and my confidence. They are extremely unprofessional and bullies

Workskil ARE Usless! Workskil Have succeeded in helping me Stay Unemployed for 3 Years! It Took One Year To Get an Appointment With DOT to get my Drivers Permit and When They Finally Actually Did It After 22 Emails/Appointments/Begging Them My Appointment Was Cancelled 2 Days Before!! With The Explanation - “It’s No Longer Available”!!! They Gave… Read more

Me Demerit Points For No Reason Leaving Me To Undo What They Screwed Up. 2/3 Times Every Week On The Phone With MyGov For 2 Years Sorting Out Why I Got Dinged For Appointment/Mutual Obligation Activities They Cancelled Or? Didn’t Exist In The First Place! Ive Had To Pay For All Of My Own Education Because They Are So Lazy And Not Once Was I Reimbursed When I Was Promised!! Constant Non Stop Feeble Nonsense Excuses as To Why They Won’t, Or Cant Pay Me Back Leaving Me “Out Of Pocket On The Dole!!” with Me having To Pay For More Than Just The Course But All The Extra Constant Subscriptions Needed to Comlete My Studies.The Constant Appointment and Personnel Changes Are At A Point That I No Longer Know Who Is My Actual Customer Contact Person Is Anymore!! The Constant Changes Without Notice Then Getting Demerit Points For Reasons They “Made Up” Or Were “Completely Wrong” And Me Left To Undo It All About-Endlessly Calling Gov Twice A Week For Mutual Obligation change staff & management So Many Times Over the Past 5 years .. I ended up having to get a doctors medical exemption for 3 months (most peaceful 3 months in the past 3 years!)

I've only ever had good interactions with Workskil. They've always treated me with respect and understanding and have only ever been helpful. Helen from the Clarkson office is fantastic my look for work journey would've been a lot harder if it hadn't been for her and the rest of the staff at the Clarkson office.

I cannot recommend Rikki from Workskil Australia highly enough. From the very beginning of my employment journey, she has been an incredible source of support, guidance, and encouragement. Rikki goes above and beyond in every sense. Not only has she provided practical assistance and financial support when it was needed most, but she has also been… Read more

a constant source of moral support. Her encouragement and belief in my abilities gave me the confidence to step into employment with a positive mindset and determination to succeed.

What truly sets Rikki apart is her kind, understanding approach. She genuinely cares, listens without judgment, and takes the time to understand individual goals and challenges. Her goal-oriented outlook and focus on building a strong future have made a lasting impact on my work experience and personal growth.

Thanks to Rikki’s and the Mandurah teams dedication and guidance, my transition into employment has been smooth, positive, and empowering. She is an absolute asset to Workskil Australia, and I am incredibly grateful for everything she has done to support me. I wholeheartedly recommend her to anyone seeking professional, compassionate, and results-driven assistance.

Reasons for the 1 star review: -Biggest waste of time and most incompetant service. -They give little to no care about needs, skills and interest. -They never listened to me and placed me in a volunteering role I have no interest in, and it was an insult to my intelligence. -The lack of privacy is insane, literally could hear every client… Read more

talking and there are thin walls from the counselling room so I was able to hear a session from other side so clearly.

-Lack of rapport building with me - they never messaged or emailed me so it was hard to learn one of their names.

-Sessions were only for few minutes going through a checklist, and no genuine conversation about my needs or interest. I felt rushed in every session.

-They were always so vague with everything they say. I had one told me about placing me in the work for the dole but she didn't seem to be clear on what the role is about so my anxiety was spiralling knowing I don't know what I'm getting myself into.

-They always booked in appointments without my say and I had several moments of having to reschedule my personal commitments.

-They gave me false hopes about getting for me a job but few weeks later, I was told the cafe is no longer recruiting staffs.

(This isn't just me, it appears most jobseekers has/had the same complaint)

What a horrible experience so far. No one has a clue and all sorts of time wasting and same questions over and over These guys should be the ones who get a job considering how incompetent they are

I once posted a scathing attack about my job provider,and it was totally justified Obviously I swapped providers and I'm now with workskil Australia, Fitzroy,after being transferred from workskil , Coburg May I say it has been refreshing to see the level of professionalism, efficiency and understanding with both offices They were logical and… Read more

practical with my current situation and for the first time in years I feel like there actually doing what they promised Giving me the proper support and encouragement at the times I needed it My casual position will soon be full-time and I have them to thank I will always call out problems ,as we all should but I will always give credit where credit is due They have restored my faith in the system

I am disgusted at the treatment i just received on the phone with the receptionist. You made an appointment i can't attend and then when i call to reschedule, i'm told that 9 and 2 are the only appointments you can give. I have a son i pickup and drop off to school at these times and its not suitable. She then proceeded to speak down to me and… Read more

told me i needed to be going to these appointments because i receive payments from centrelink. I was going to go to these appointments but you need to make them for when i can go? Disgusting service, can't wait to go be belittle more.

Lovely staff members and nice welcoming environment. Thank you to all

Useless, incompetent staff with no genuine interest – If you are a job seeker expecting meaningful assistance from Workskil, you will be disappointed. Visits to the office feel like a superficial social chat, allowing them to tick a box and secure their paycheck. They show no genuine interest or analytical ability to understand and link your qualifications, skills, and experience to guide you effectively in your job search. They only add more stress to your efforts to break into the industry.

Don’t use Workskil!! – Work skip Victor Harbor - very rude staff and no appreciation for personal circumstances.

Privacy Breaches – I am writing to formally express my concerns regarding the treatment of staff at Workskil, particularly concerning the behavior of Priya Srikanth, the Regional Manager. As an ex-client of your organization, I have witnessed firsthand the negative impact her actions have had not only on the staff but also on the clients who frequent your… Read more

establishment. It has come to my attention that Priya engages in gossip about her team members, which creates a toxic work environment. Furthermore, her tendency to discuss clients inappropriately undermines the professionalism and integrity of Workskil. I am perplexed as to why this behavior has persisted without any intervention, especially in light of Nicole Dwyer's apparent inaction regarding this issue. Additionally, I have noticed a high turnover rate among the staff, which I believe is a direct result of the unpleasant working conditions fostered by Priya's conduct. It is disheartening to see employees leaving frequently, leading to a lack of continuity and support for clients. I urge you to take these concerns seriously and address them promptly. The success of any organization depends on the well-being of its employees, and it is crucial to create a positive and respectful work environment for everyone involved. Thank you for your attention to this matter. I hope to see improvements in the treatment of staff at Workskil in the near future.

LEFT HERE SHAKING & IN TEARS – These people literally don't give a damn what your going through, your traumas etc but are quick to judge! They don't let you know before hand that you will be seeing a different person , you only find out when you get there. I left the FREMANTLE SITE SHAKING AND IN TEARS after I was verbally abused, attacked and judged by one of the workers here… Read more

. Do yourself a favour and avoid this place at ALL COSTS if you have pre existing mental health issues and don't want to get traumatised all over again . People don't need this crap This world's hard enough as it is without PUTRID people like that.

Payton Saint of Workskill Cannington – I have to speak out about my experience here which up until today had been depressing, confusing, frustrating and felt it was just a piss take.... That all ended when I arrived to my appointment 1 day early mind you and I was immediately greeted and taken care of by Payton and can honestly say that I was helped and explained and encouraged to use… Read more

all the resources on offer and left feeling confident of employment instead of the usual depressed and deflated .. please make sure that you keep her and give her every opportunity to help more people...Payton is a absolute star and major asset to your business she should be running the show and then you will know what results are... Thanks so much Payton your an absolute gem cheers :)

Great help and great person worksk W – Irene has been amazing ,solid with communication and very efficient with support and great person in general , more people need to be like Irene, 10/10

refused to help with anything – Geelong Workskil office was pathetic when I was with Workforce Australia. Didn't seem to want to help you unless you were certain to get a job soon and they were getting money from it. I mentioned multiple times about not having a drivers license, and how I would like support in getting this to assist seeking other job opportunities. But instead… Read more

I'm told by the various Workskil staff I was handed off to at every appointment, to just tell Centrelink and see what Centrelink can do. Workskil obviously were not interested in giving me the support that they are contracted by the government to provide job seekers. All this money the government does invest into job seekers ends up in the pockets of a scab 'job provider' like Workskill.

I can happily say I am with a provider now who does provide me support with this, and more. With how I was treated by Workskil it surprises me the support I am supposed to be offered. This experience with my new provider reassures me that I'm not a nuisance just for asking my job provider for help like I was for Workskil.

Scam? – Was given a number to call from these guys that they said was for a traffic control job however the number connects to Workskil

If you are looking for help finding employment, don't come here!!! – They aren't interested in helping anybody find any jobs.. ( more interested in talking crap between themselves while playing solirare or surfing the WWW.. ) They don't care who sees them on it either All they care about, is whether I have been keeping up with the job seeker application quota per month. ( they also get in trouble if I… Read more

dont) And that is all. Not once have they ever given me possible job leads..

Also, there are no offices , it's one wide open space with paper thin waist high partitions. (DO DONT EXPECT ANY PRIVACY) this being said, they are very happy to talk about sensitive personal information out loud infront of everybody.. Last time I was there I had to sit thru 2 hours on how to use an email address and why its bad to send people nudes on the web...

Their only goal is to get me in, to check my name off so they can submit it to the government so they get paid.

Steer clear

do not utilise this company if you are genuinely seeking to work – I had a Community Services Course that was paid for by Workskil it was for 3 months. However a month in the teacher resigned so the course was put of until the training provider could find a new teacher. I was informed last month that a new teacher had been found and that course would resume in October. Whilst awaiting I asked Workskil if I… Read more

could to do a 3 day Traffic Management course which Workskil agreed to and paid for I passed the course and as I have to wait 9-10 weeks to get a slot with DOT to do my practical driving test I decided to cancel the Community Services Course as isnt until October and is also for 3 months and request to replace it with a 2 day fork lift training course as I have a Warehouse Cert 111 certificate. The forklift training and licence would compliment my Warehouse 111 cert. I went into the office today and asked to speak to my consultant and was told he was no longer their and so I was passed up to the assistant manager. Assistant Manager came out to the reception desk and I asked if I could cancel the Community Services Course and change it for a 2 day fork lift course as it would compliment my warehouse certificate. She went out the back and came back and told me she had cancelled the course and got Workskil a refund. I was told that because I had passed the Traffic Control Management Course she had cancelled the Community Based Services Course and that no I could not instead of doing the Community Services course could not instead do the 2 day day fork lift course simply because I had passed the Traffic Control Course, She done all this without discussion and in the waiting room without even taking me into what they call the consultation area. She seemed very very beligerent and was supposed to be the assistant manager!! The community services course was already paid for all I was requesting was that it be cancelled and exchanged for a 2 day fork lift training course!! But because I passed the 3 day traffic control she decided to cancel the community services course with nil discussion and would not even entertain my request to instead do the 2 day fork lift course. I was lead to believe that job network providers was supposed to be about upskilling Job Seekers. I have never ever been sent for a job interview by this Job Network provider ( Workskil Morley) all they do is ask for me to go to their office every 3 weeks '' for an appointment'' the appointment never amounts to anything at all other than a 10 min chit chat about nothing other than so how are things.... They do nothing other than telling you to go home and look up the website SEEK and to bring a piece of paper in once a month listing 20 jobs that you have applied for! If you are 100% genuinely seeking work this is NOT the Job Network Provider that you want! She cancelled a course and would not utilise any of the refund to enroll me in a 2 day fork lift course simply because I passed and became certified as a Traffic Controller which is of no use to me for at least 8-12 weeks because DOT has no avail slots for PDA (Practical driving assessment) I think Job Network Providers are a sham and that the Govt should never have privatised Job Network Providers! The Govt should be the one running such schemes NOT private companies and look how many of them their are....!! It must not be profitable ay.....?? I mean they are all just small corner shops selling what exactly..? They are not huge massive companies are they....??? Job Network Providers are just battlers none of them are making money of people that are not working. Must be tough life being a Job Network Provider owner!! Their is a reason why the consultants are always changing at Workskil Morley!! How many Workskil consultants have you seen leave this company?

Don't touch this mob with a barge pole - they are ageist bullies – Even one star is more than this waste of space organisation deserves. For those who are unemployed, particularly older people with chronic health issues, do NOT use this dishonest and bullying organisation. I have chronic arthritis (as well as a number of other environmental, biological and mental health issues), and was told by these… Read more

incompetents that I would be compelled by them to go for jobs with their preferred employers, which would have been extremely detrimental to my health (ie: retail - standing all day, or admin, sitting all day). Both types of jobs would have had a serious impact on my lower back, hips, knees and ankles, all joints which are seriously degraded due to having chronic arthritis for over 10 years. I informed them that I would be required (under duty of care, and a previous workers comp legal agreement) to inform the potential employers of my health issues and requirements, in order to to have some flexibility to ensure that I did not end up further injuring or aggravating my condition, by sitting/standing in extreme pain over long hours. They (my consultant and her manager) told me that I was not allowed, under any circumstances, to even mention any of this type of health information to the potential employee, because the reputation of Workskil could be damaged with the potential employer(s), and that was not allowed to happen. They were both in my face, bullying me, and said that if I did not do as they had told me to do, or even attempted to tell one of their chosen potential employers, of whom I was going to be compelled to attend interviews with, about my health issues, my payments would be suspended immediately, and I would be off the dole, and they would make sure that my payments remained suspended permanently. As I know I cannot deal with the pain of standing for hours, or sitting without occasionally taking breaks when my back seizes up, I realised that this agency was really only interested in the money that they would get for placing me in any old job, as opposed to ensuring that my overall health and wellbeing was supported. As a result of their bullying behaviour, I chose to cease utilising this agency full stop. I contacted Centrelink and cut myself off the dole before Workskil had the chance to do it. I am now living off my super, until it runs out, and living off a budget which is lower than the current dole, so hopefully, what little super I have, will see me through until I reach the eligibility age for the Age pension, as I certainly won't have any super to live off after that. Older unemployed people, please heed my warning and do not deal with these bullies. They don't care about anything but the money that they can procure for throwing you into any job regardless of whether it is a job that you are able to do or not. They care nothing about your health and wellbeing at all, I will certainly be spreading the word as widely as possible to expose the ageist bullies that they are, because I don't want others to be mistreated and as disrespected, as I have been, as a now, ex-client of this agency. The Workskil office my review relates to is Workskil Morley (WA).

So grateful to this organisation...helped me immensely – I cant praise Workskils enough for all the help they have given me. I had lacked confidence & was suffering from mental health issues along with personal issues which was an obstacle in finding a job. Workskils then provided me a psychologist to work thru my problems & give me the necessary tools to overcome them. Throughout everything they were… Read more

patient with me & ensured that my needs were being met first.

Once i was comfortable within myself to finally put myself out there & find a job, they went above & beyond to make sure i found a job that suited me. They constantly contacted different organisations & companies to set up interviews, offered financial assistance and kept me updated with new developments on the job front.

My caseworker Nilmini was instrumental in finding me work. She really supported me & most importantly she believed in me. Now im working in a job that i enjoy, i'm regaining my confidence each week & im earning the finances to provide for myself and help my family. I didnt have a car to get to work so they even purchased me an electric scooter! I'm so grateful to Workskils, Nilmini, Mudasar, Priya & to all the staff especially at the Coburg (VIC) site that had a hand in helping me throughout this journey. I can honestly say that Workskils has improved my life immensely and its so reassurring to know that this organisation is here to help others in my situation

the biggest foriegn affairs scam in australian government – this overnment financial scam in the guise of support for unemployed individuals. None of these people can barelly talk enlgish let alone understand english. The lack of personal assistance is the epitome of this particular manager that runs this show of what people can get away with when it is to do with an unemployed individual. They show no… Read more

care & never go out of their way or script to help in any matter. The reason why these providers exist, is so foriegners (mainly indian & asian heritage) have jobs. They certainly do not help those whom are obligated to register with them. Ironically, helping the people that is the only reason why they exist in the first place. JOB PROVIDERS/NETWORKS ARE THE BIGGEST FINANCIAL FORIEGN AFFAIRS SCAM IN AUSTRALIAN GOVERNMENT.