Best Gyms

It really shouldn’t be that hard to cancel. 4 emails and then asked by the club I was a member of to contact another club to let them know as well after they missed my first request.

You feel you are welcome anytime you go there and all the staff happy to help if needed

I had my first try at hot Yoga today …. Extremely enjoyable ALISON the instructor was fantastic, cannot wit for my next session. Also on my arrival Ky was so welcoming and showed me around, great service with a lovely attitude.

Be careful of this scam they use – Beware of the scam they use. Staff are completely unresponsive (over email or in person), and change to being very rude and dismissive as soon as you… Read more

hand over money.

I was in Sydney for a month so used this as my gym. When signing up to the contract, I was told that the fob payment is refundable when you bring it back (30AUD - see screenshots). To be sure that everything was to go smoothly as I was flying out of town, I sent an email to the gym to ask about fob return to make it easier for them. No response - even though it was 13 days before the end of contract. The staffed gym hours are untrue, when I went to return my fob on two occasions before my contract ended there was nobody there for my whole hour long workout both times. When I went to the gym most recently to return the fob there was nobody on the desk for 30 minutes and just a scrappy sheet of paper asking to call a mobile number if nobody is about, without an Aussie number I couldn’t call so had to wait. As soon as the old man working there finally came back I was met with an aggressive response to requesting the fob refund and told that the fob return rules were made clear to me - apparently (and not in writing) you must return the fob with an active membership in order to receive your fob return money. I’ve included the contract that Broadway Gym use below which states nothing about the fob return policy, so this is how they make an extra bit of cash from members. It is only 30AUD, but the behaviour of the older man working there was quite shocking.

It is clear why this is one of the cheapest gym in Sydney, staff are never there and the gym is left to manage itself, but I just want others to be aware of this scam so this gym doesn’t extract extra cash from future or current members.

Extremely clean and spacious facility, toilets are always top notch. The trainers and staff are always happy and motivated on checking in on how my… Read more

training is going and assisting me in my fitness journey. Family friendly, no inappropriate music, nice natural lighting and colouring. Always a comfortable and enjoyable experience training here!!

I have been a member of this gym for a number of years now. The ladies section has 2 pilates machines which I absolutely love. There have been some… Read more

issues with the machines but everytime I have enquired about this there has always been follow up. Love the fact that management responds to all negative reviews and have full details regarding the people who have submitted them who are/have done something dodgy. Reception is fine they are busy so understand that they don't really have the time to greet every single person walking in and out of the place. Have never found any issues. You can just go about your business and do your workout and leave which I love.

Jetts O'Connor. Amazing no pressure environment. Management excellent. Personal training on customer request James, All the best mate.

Love the variety of classes - keeps training exciting and the coaches are knowledgeable, motivating, and genuinely care about your progress and… Read more

wellbeing. What really sets Function Well apart is the community. Everyone is so welcoming and supportive. The recovery facilities are next level and make it easy to balance training with proper rest. If you’re looking for a place that goes beyond just fitness and really supports a healthier lifestyle, Function Well is it. Could not recommend more highly!

Dishonest Billing Practices and No Accountability - Avoid South Pacific Health Club – I strongly advise against signing up with South Pacific Health Clubs due to their unethical billing practices and complete lack of accountability. I… Read more

was incorrectly charged for two personal training sessions that I never attended, yet despite multiple follow-ups, South Pacific has refused to correct their mistake. After providing clear proof of the incorrect charges—including bank statements—they continued to dodge responsibility, claiming they "couldn’t confirm" whether they actually owed me money.

To make matters worse, even after cancelling my membership, they continued to debit my account. When I raised this issue, I was met with the same dismissive attitude and lack of action.

This gym's management clearly prioritizes squeezing extra dollars out of unsuspecting customers over ethical business practices. If you sign up, be prepared for billing "errors" that they will refuse to fix.

There are plenty of reputable gyms out there—do yourself a favour and stay far away from this one.

Good sized gym with a variety of equipment. Seems to always be busy though in the weights areas, so I mainly just use the treadmill as there’s 12 of… Read more

them and it’s not too difficult to find a free one. Just wish more people understood treadmill etiquette and didn’t get on right next to you when there’s enough free machines to leave a machine free between users.

The facility could benefit from getting a couple of big fans for airflow, particularly going into to Summer as it gets quite humid.

when it comes to cancelling membership at one playground it a nightmare the staff/ membership consultants have no clue stay away money continually… Read more

comes out of your account getting your money back takes forever even if you try to reach out to higher management no one is professional enough in the business to take the issue on hand and sort it, everything get passed on to the next clown of the organisation. STAY AWAY FROM MERRYLANDS ONE PLAYGROUND

As a great place outstanding I know so far, neat and tidy, also well maintained. Special thanks to Julie for guiding me on every difficult ways. My… Read more

only fairly complaint regarding to majority of members are not taking care of equipments and bathrooms after use, please let's work together as a team for our great environment.. Thank you, Plus Fitness is the best..

Greatest gym – Greatest gym, all types of training with the best atmosphere when you walk in your mood will switch to training, just try it once and you ll find the different

I've been a member of the Southport gym for 3 years and have found it to be fantastic value for money — less than 1/3 of the price of my local PCYC… Read more

gym. It's great to have a large space to do stretching and body weight exercises. While maintenance of machines and cleaning of the bathroom could be better overall I have to rate at five stars. I found the staff welcoming and helpful.

All over was good at start but turned sour at end – While the coach i had was excellent the payment system they work with is debit success and i had a few weeks owing because of financial difficulty… Read more

due to acc and returning to work. I asked to finish and would pay what was owing but due to my situation things got forgotten and not one person contacted me from any of the agencies concerned. That is healthy inspirations or debit success about 3 months later i got hit with a bill for 1,899.00 from them. Trying to sort this out has left me very angry as no one wants to know about it debit success passed buck back to healthy inspirations ive tried several times to get it sorted to no avail. No one wants to know me basically. Very sad. As to cost weekly which is roughly 30 odd dollars not value for money.

Waste of time – Very dirty rude staff old equipment never again worst customer

Dalecki Strength! The Best – The classes are excellent. Great instructors who guide you every step of the way to ensure you get stronger. Facilities with great equipment! Highly recommend!

Signed my grandson Jack Phelps up with Genesis(his choice), he loves it. In just a few sessions, family is noticing, a definite change in his mental… Read more

health, as showing confidence, organising his days better, and looks forward to his gym sessions. So healthy body and healthy mind , is a real thing. The staff at Genesis play a big part,with that for Jack.

Joana Stalehin focus on body alignment for best results – I have started sessions with Joana and I am very impressed with the careful assistance she gives in each class. I have done weights for many years but she stands out with precision in the body alignment to prevent injuries and have the best results.

Virgin Active Namibia Kleine Kuppe From a service delivery and customer experience perspective, Virgin Active Namibia presents a clear case of… Read more

strong infrastructure undermined by inconsistent operational execution.

The facility itself is well equipped and aligns with what one would expect from a premium fitness brand. On that basis, the product offering is fundamentally sound.

However, the customer journey exposed a meaningful gap between brand positioning and frontline delivery.

After completing a short-term introductory arrangement and receiving a discretionary extension from the club manager, I returned to request a further brief extension due to a simple administrative misunderstanding. I arrived in good faith, having already indicated clear intent to convert into a long-term membership.

With the club manager on leave, the acting staff member provided no escalation pathway, no discretionary consideration, and no attempt to retain a prospective long-term member. The only options presented were payment for a day pass or leaving the facility.

From a customer experience standpoint, this reflects a lack of empowered decision-making at the point of contact, particularly in non-material, retention-sensitive scenarios. For a premium membership model, this is a significant operational gap.

Additional observations include inconsistent equipment availability due to machines being out of service for extended periods, as well as general maintenance standards that do not consistently reflect the premium positioning of the brand.

In summary, the infrastructure is strong, but the service execution and customer retention approach do not yet align with the expectations set by the pricing and brand positioning.

For a premium fitness operator, consistency in empowerment, responsiveness, and service recovery is not optional—it is the product.

Alive Health & Fitness Narrabundah – Member Review I’ve been going to gyms on and off most of my life. To be honest, I never really enjoyed it — I… Read more

went mainly because of weight issues, and while it helped, it was never something I looked forward to.

That all changed a year ago when I joined Alive Health & Fitness in Narrabundah, ACT. I absolutely love going in and training now. Every time I step through the doors, I’m greeted with a smile, and most of the staff know my name — which makes it feel so special. I genuinely feel like part of the gym family.

The staff here are exceptional, and I’m so grateful to them for making every visit start with a smile. I even challenged myself to try a couple of group classes — and OMG, Rachel (3D30) and Janelle (Power) are amazing instructors! I’m officially hooked and will be attending more of their classes for sure.

Alive Health & Fitness is hands down the best gym I’ve ever been to — and I’ve been to a lot.

Thanks, team. Raf

Cronulla gym Not good. All amenities are outdated and need fixing. Locker rooms (mens) have broken locker doors, showers that don't work and toilets… Read more

that remind me of a nightclub at 4am.

The gym side is pretty good with alot of machines and free weights with almost anything you could need for a great workout. Although alot of the machines are usually out of order they do have them. Haven't been to a class so can't comment on them but I have heard a few people saying they are great.

I think for the premium price you pay for fitness first the it should be better. Feels like it's gotten to big and forgot about the customers.

Club lime Norman park is rubbish. Always dirty, weights never put away, cleaned or stacked appropriately. Clients belongings all over the place (as… Read more

in left behind) and staff don’t clean or remove these to the office for collection later. When it rains everything inside is wet as it leaks through the ceiling. If you want me to clean my equipment, find my own weights around the gym and they’re not stacked, reduce my price. I’ve been doing this for 25 years and this is the worst gym in Brisbane

Nothing wrong with the gym itself just 2 of the staff that work there [Name Removed] and [Name Removed]. [Name Removed] was my competition coach as a… Read more

first timer I had no support very little was explained to me throughout the process very cut and dry paid good money for a service that provided very little in return more of a money grab then anything else is sexist puts more work into his male competitors on show day he was no where to be seen I had no idea where to go I was left standing around had to message him for help once again neglect and lack of support. I was feeling very unwell that day physically he had me so depleted that what little gas I had in the tank and muscle mass was gone I went on stage still feeling like this unfortunately I didn’t finish my routine he has since then taken no reasonability for his mistakes.

[Name Removed] his wife was my posing coach for quite some time I practiced with her and at home almost every day she then says I forgot my routine which is completely untrue I was struggling to stand as I was physically unwell. So more lies

I have cut ties with these people since they made my first body building experience terrible.

I have since then found out that mr [Name Removed] isn’t even qualified to be giving out diet plans which would explain why I was unwell and still nursing myself back to health it’s also been alleged he has been entering clients that are not natural into federations that are. I feel [Name Removed] his wife is not natural and many more I’m sure.

Overall terrible coach for bodybuilding unprofessional cheat that doesn’t have you as his best interest no care factor and extremely sloppy

DO NOT RECOMMEND

Shared my link for 7 day free pass for my friend and according to goodlife terms its commitment free and if they become a member I get 2 weeks free… Read more

on my own membership.

Goodlife yeerongpilly staff instead told me my friend needs to sign up to a full membership and then can cancel within the first 7 days for free.

That is not what the free pass terms are and they aren't honouring the terms of the promotions they have. Disappointed with my experience.

Revo get the big things right. The basics like being greeted as you enter are no existent in some Perth gyms? Yet the young people manning the front… Read more

aren’t doing much? What happened to old fashioned manners and customer service? “Hello how are you, have a great session, see you again have a great day” etc. They should have undercover corporate visits to track their own outlets service standards, or incorporate it into training.

I was advised I could sign up PAYG, with a manager they had in there at the time *he didn't last long and left, however I still offered to pay a year… Read more

up front, things changed and I went to see about a refund, of unused 10 months or so, and they refused, saying "We’ve reviewed your membership and confirmed that the agreement you signed was for a Paid-in-Full (PIF) membership at the time of joining. This is the membership type currently recorded on your account.

As per our Terms and Conditions, PIF memberships are non-refundable once processed, and there is no PAYG (pay-as-you-go) membership recorded under your profile." then said no refund

I fitted out a complete home gym using Kinta's gym equipment. I was determined to create a high quality workout space from renovating a shipping… Read more

container. All the items are quality and holding up to use very well. I bought a dumbbell set and rack, wall mounted fold away squat rack, barbell & bumper weight plates. Working with the team was seamless, shipping arrived on time and Joe and the team's communication was on point! The matte finish and aesthetic of the equipment suits the space really well. Would definetely be buying more equipment from Kinta, however im not sure i can fit many more items!

Place to clear your head – ZeroW in Windsor is undoubtedly one of the best gyms I’ve ever been to. I was only a casual visitor and I was made feel like part of their family.… Read more

Great staff, great facilities and equipment. I could not recommend this establishment any more. If your ever in the area don’t hesitate to go in and talk to the friendly staff and throw some plates around.

Loved this gym – This gym is fantastic. Has everything I want. Reformer Pilates was great, something I had never done before. Also the range of equipment they have… Read more

was awesome. Great vibe among the members and the sauna was great to sweat out any weekend over indulgence. I mainly used the strength equipment which has everything I want and my wife tried some of the group fitness classes (really loved bodpump). Highly recommended