Best Airlines

This was the worst airline experience our family has ever had. China Southern’s Moscow staff denied one family member boarding because their… Read more

Australian visa was still linked to their old passport. We showed them the official Home Affairs passport-change confirmation, but the staff were completely useless and refused to help.

Australian Border Force has a clear procedure for this exact situation: the airline must contact its 24/7 Border Operations Centre for assistance or boarding clearance. China Southern staff refused to contact BOC, refused to move the passenger despite the ticket allowing changes, and simply cancelled the ticket.

Two family members were forced to fly while the third was abandoned in Moscow. Nobody explained whether the return flights were also cancelled, whether we would receive a refund, or what we were supposed to do. We now have to purchase another expensive ticket to reunite our family.

This was not unavoidable. It happened because China Southern’s Moscow staff were incompetent, unhelpful and unwilling to follow the official procedure available to them.

Absolutely disgraceful treatment. We are left completely in the dark with what we can do. We called Australian immigration and they said there was no reason airline would refuse entry if we have visa, new passport, and change of details application. Either lazy to reach out to BOC or simply incompetent. Avoid this airline.

Delayed Geraldton to Perth flight for 4 hours , making me to miss connection flight. Poor service. On a previous occasion, I arrived just five… Read more

minutes before check-in closed. Even though I didn't have any checked luggage and boarding hadn't even started, the boarding staff at Geraldton Airport were quite rude and wouldn't allow me to board.

I regularly use Rex for regional flights and my overall experience has been positive. It is fairly basic, but I have found it efficient and reliable.… Read more

Fares are often similar to Nexus Airlines and for the regional routes I use, both are generally a little cheaper than Qantas.

My main criticism is the online payment process. I recently tried to book a Rex flight using my Qantas Pay prepaid Mastercard. There were sufficient funds available, and I had successfully used the same card earlier that day to purchase a Qantas flight.

The Rex website declined the payment with the message: “Payment Authorisation could not be obtained, Please try again, you have 2 attempts remaining.”

I then tried PayPal using the same Qantas Pay card, but that was also declined with: “Check your account balance before trying this card again.” There were sufficient funds available.

The online checkout provides card and PayPal payment options but no Apple Pay or Google Pay, which was particularly inconvenient in this situation.

Rex also charges a 1% online booking/handling fee, plus a payment surcharge — currently 1.5% for Mastercard or 0.82% for PayPal, excluding GST. However, booking online is still preferable to paying an additional $22 service fee for booking over the phone.

I had specifically transferred money into Qantas Pay for the flights. After neither Rex’s card payment nor PayPal worked, I had to cash the funds back out, which Qantas Pay advises can take up to two business days.

On the positive side, I have frequently used Rex’s unaccompanied minor service (UMR) and have found both the booking and handover processes straightforward, with no issues. I have never had concerns about my child’s safety or care during the process. Collection is also appropriately controlled and safe — the minor is only released to the person authorised for collection on the UMR form.

Overall, Rex remains a basic but reliable and competitively priced regional airline. Adding Apple Pay and Google Pay would make its online booking system considerably more convenient.

Find the service to be very good. Cabin crew very nice and attentive. Real coffee. Gooyd not bad. Planes comfortable and entertainment good. One… Read more

flight was delayed thorough no fault of theirs and they had organised is accommodation and transport. Very happy.

Originally we were meant to fly the 787 and as i was travelling with a child and infant, i had booked and paid for the front row seats that had more… Read more

leg space and bassinet. However the plane was changed to an A320 without notifying us until 5 days out when i was told of a retime to an hour later and had noticed then we were changed to their A320. I was automatically given the row 28 ; i was happy with that as that has plenty of legroom. I was told 48 hours out that i had to change to row 23 as infants werent allowed in the exit row ; obviously this didnt have much leg room at all and there was no option for the bassinet (though at this point it the bassinet wasnt a high priority as our infant we found out didnt like the bassinet anyways). By this time rows 21 weren't available anymore. I had asked for an explaination and some sort of apology for this issue in any form but was met with the standard "too bad" spiel.

I have always given good feedback and encouraged people to fly RBA as an alternative to the airlines flying out of Australia due to the lower costs, professionalism of the ground staff and courtesy /friendliness of the air crew ; this experience has however changed my view of RBA for the worse.

its hard enough to convince people to fly a dry airline with little to do in Brunei as a stopover) and they forever are losing a customer to Singapore Airlines despite the longer flight time with them.

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I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

Very disappointing customer service from Singapore Airlines — misleading information and now backtracking on a promised refund I am extremely… Read more

disappointed with the way Singapore Airlines has handled our recent travel disruption. What should have been a straightforward customer-service matter has turned into a frustrating and unacceptable experience.

Our Singapore Airlines flight SQ352 from Singapore to Copenhagen on 13 September 2026 was delayed by approximately 35 minutes due to a technical issue involving the aerobridge in Singapore. We were booked on a connecting SAS flight SK2862 from Copenhagen to Bergen, with boarding scheduled for 7:45am. Because of the delay, SQ352 departed Singapore at approximately 12:35am instead of 12:05am and arrived in Copenhagen at approximately 7:35am.

As a result, we missed our connecting flight.

When we arrived in Copenhagen, we sought assistance from Singapore Airlines. We were dealt with by [Name Removed], who told us that there were no available SAS flights to Bergen that day and that all SAS flights departing Copenhagen for Bergen were full. We were therefore left with no practical option other than purchasing Norwegian Air tickets ourselves so that we could continue our journey.

What makes this situation particularly unacceptable is what happened afterwards.

Singapore Airlines subsequently responded to my complaint by email, and [Name removed] explicitly advised us that Singapore Airlines would refund the airfare we had to pay for the Norwegian Air flight.

Based on that written response, we reasonably believed the matter had been resolved and that Singapore Airlines had accepted responsibility for reimbursing the additional airfare caused by the missed connection.

However, Singapore Airlines has now backtracked on that position, telling us that they need another 72 hours to investigate whether the Norwegian Air fare will actually be refunded.

This is extremely disappointing.

If Singapore Airlines had not intended to reimburse the additional airfare, why was I initially told in writing that the fare would be refunded?

The conflicting information is especially concerning. We were given information at Copenhagen which we now believe was inaccurate, and after receiving written confirmation that the Norwegian Air fare would be refunded, Singapore Airlines is now apparently reconsidering that commitment.

For an airline that promotes itself as a premium carrier, I expected considerably better customer service, communication and accountability.

The issue is not simply the cost of the Norwegian Air tickets. It is the lack of consistency, transparency and accountability in how Singapore Airlines has dealt with us. Customers should not have to repeatedly chase an airline after being given a written commitment regarding a refund.

I hope Singapore Airlines honours the written assurance already provided and reimburses the Norwegian Air fare without further delay.

Very disappointing experience. Singapore Airlines needs to take responsibility for the disruption, provide accurate information to passengers, and stand by the commitments made by its customer-service representatives.

At this stage, based on my experience, I would seriously reconsider flying with Singapore Airlines again.

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Really helpfull and professional staff at gate and on the phone, changed gates without texting or emailing after checked in but didn't charge to get next flight and gave meal voucher too. Excellent service Show details

14 hr flight London Heathrow to Haneda Japan. We were seated by a group of unaccompanied children, they were noisy, disruptive lights on and off, it… Read more

was a night flight,we got no sleep. staff were more interested in entertainment them than looking after surrounding passengers. Worst flight ever

I am a frequent flyer and have flown 6 times with virgin since the end of the pandemic, each time swearing to never fly with them again. Only 1 of… Read more

those 6 flights have gone without an extensive drama. 4 flights were late or cancelled due to technical problems which is a load of nonsense and they should be forced to compensate travellers (one was a 4 hour delay) - maintain your damn planes rather than strip out cost everywhere to pretend you have a lower cost base than you actually do (in prep for another IPO where you gouge investors).

2 of the 5 flights they also sold my seat despite turning up to the airport 1.25hrs before the flight and put me through multiple

They also have terrible online check in that doesn’t always work and the baggage check in seems to have long queues and breaks.

And finally, on today’s flight my wife didn’t realise she hadn’t ticked a box to say baggage in the hold and so they charged us $240 one way for two bags for a two hour flight. It’s a scandal but we had no choice once the tickets were booked. honestly we would be much better off financially if we just went with Qantas.

They would have got zero stars from me if I could have made them zero. I don’t blame the staff, I wholly blame management and the owners. You are a joke, gouging customers so that you can eventually gouge investors.

Flew from Perth-Dubai-Dublin return. On all four flights we had cabin crew be rude to myself,partner and young kids .they did not look happy to be… Read more

there.went told two of our four tvs were not operating,this was an issue for the cabin crew.then when my partner would try to call the flight attendant on one of our flights they kept turning the light off remotely and never came to our aid.what is the point of the button being active and not being revived, when he went down to the cabin crew to ask for assistance (water) he was told they were quite busy so much of missed the call the attendant button that he pressed 3times.

Kids were not made feel welcome at all .spend 30-40 mins waiting for the bathroom with my two year old who needs a wee. When i asked the flight attendant if he wouldn’t mind to poke his head around the corner to see if the other bathroom was available after eating such a long time(flight attendant knew of our presence the whole time are they were emptying trays) he didn’t move his head to look at me or look in the direction of the bathroom.and just said no in a stern voice to me. It was at this point i snapped.i said excuse me this is not how you address your customers you should look when someone is speaking to you and also not be so rude and dismissive. His response was “well I’m busy “ Horrendous. Very disaster spending so much money and always hearing, Emirates is the best etc. definitely flew with friendlier and happier staff.never had such attitudes as I’ve seen on these four flights consistently. I get sometimes people have a bad day or something but from a minority of the staff and on all flour flights. Very disappointing.

I will also say we did have a few female staff be very kind to use maybe liek 2staff during these trips . And when looking for a pram at one of the stop overs an Emirates staff went above and beyond for us as we could not locate one. Our flight was delayed during this time By liek 4hours so the pram was essential

Bunch of thieves. Rude staff and irresponsible management. If I could I will give negative rating. Show details

In flight, I think VN are pretty good. The food was excellent imo and I don't understand why anyone would be saying otherwise. There's a good… Read more

selection of drinks, fresh flavoursome Asian-inspired dishes for all main meals, as well as a western option. And the leg room in flight is fantastic! Off-flight is a slightly different experience as I was bumped from a seat that I paid for. But mainly, my big stress and let-down with VN is the transit experience at Ho Chi Minh city airport. I was transiting to a domestic Hanoi flight and apart from getting a 'transit' sticker stuck on my lapel, there was otherwise no assistance provided in what is a pretty harrowing experience. As a customer you need to clear immigration at HCM city, collect you luggage, and get yourself across to Terminal 3 (about 30-40 mins by bus!), and then at Terminal 3 you need to chase down where the [Content Removed] the departures are and re-check you bag in for the Hanoi flight. Bunch all of the immigration, bus transfer, mission-seeking to locate departures and then baggage re-check-in and you should be allowing about 2.5 hours between flights, however my connecting flight was booked for me in just under 2 hours. So I was stressed beyond words trying to get over to the other terminal and make my connecting flight. I did make it, as the last passengers were boarding. VN, you need to fix this.

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

They are extremely good at managing the norm. It is the only airline I've flown with who can board everyone with no queues. - that was great! But… Read more

when something went wrong they were pretty bad. We were delayed by a plane undercarriage fault and after an hour sitting on the runway, were disembarked and put on another plane. We missed our connection and were put up in a scungey hotel - had to fight for an appropriate room - and the transport to and from the hotel was not funded. Poor. So 5 star for the norm + 1 star for management of the delay and the hotel = 3 stars

A terrible experience on Air New Zealand NZ122 MEL to Auckland on 3/9/26. Grudgingly entered the lounge even though we are Platinum flyers with their… Read more

partner airline. Long delay at Melbourne airport. The so-called on board WiFi didn’t work at all and the cabin crew said that was normal. Food was average. Another long delay at Auckland airport as they couldn’t find stairs to offload passengers. Eventuality passengers were herded into crammed buses and driven around the airport. This is an airline of last resort and appears to be managed by amateurs.

You say efficent at Melbourne airport???? I have never got on your flights out of Melbourne on time and without 2 or 3 gate changes???? Can you… Read more

explain the definition of effectiveness as its not the same as my dictionary. Jetstar doesn't have this issue???? Poor poor service.

Booking with Thai airways you get 2 x 23 kgs bags , use a travel agent ( Amex ) and they slug you $237.05 ( aud ) each way for the 2nd bag , so… Read more

$474.10, what a rort , be ashamed . No issues with flight , seating , meals and crew , all let down by bloody minded Thai airways executives .

Only way I can repay Thai airways is to boycott all future air travel with Thai airways , considering I plan to visit, Japan, China, Philippines , Indonesia , Vietnam and Malaysia in the next 16 months , that is a lot of $$$ , but water off a ducts back

We had 4 flights from Sydney to Europe and back. On all 3 of the 4 flights, we were placed directly next to the toilet. On the other flight we, a… Read more

family of 5 (3 kids) were all placed individually all over the plane. I do understand that when you score a good deal on tickets you also take the risk on getting less ok seat locations. BUT ON ALL 4 FLIGTS!!! Flights that take 12 hours!!!! No this is really ridiculous. I'm not saying I won't fly them again but i will take better care next time on seating with this airline. For the rest, food and service was good but this was really a bad experience.

Lost luggage and no accountability — left to chase answers myself Jetstar lost my luggage on 22 December 2023. What followed was an exhausting… Read more

attempt to get even basic information through phone calls, emails, Planebiz and Jetstar staff at Christchurch Airport. Instead of receiving help, I was repeatedly passed from one person to another, with nobody seemingly able or willing to take responsibility.

The experience left me with the impression that Jetstar’s approach to customer service is to ignore customers until they become too tired to keep asking. Taking payment is straightforward; getting help when something goes wrong is another matter entirely. Although Jetstar lost my luggage, the burden of chasing updates and finding someone who could help fell entirely on me.

The service at Christchurch Airport was particularly appalling. I approached four Jetstar counters to ask about my missing luggage. At the first three, the response was essentially: “We don’t know. Ask the next counter.”

After speaking to staff at all four counters without getting an answer, I asked to speak to a manager. I was told the manager was too busy to come out. I then asked for the manager’s phone number, which staff refused to provide. When I asked them to call the manager on my behalf, a staff member reluctantly dialled, hung up after roughly three seconds and told me nobody had answered.

In the end, it was an elderly airport volunteer—not a Jetstar employee, who overheard what had happened and helped me find the appropriate contact. Of course, Jetstar continued to pass the buck until I threatened to go to VCAT, at which point it took them 10 days to get my luggage back to me.

Two long haul flights this year, 2026. Melbourne to LA in Feb and LA toMelbourne. Travelled Business, solo senior traveller with airport assistance… Read more

ie wheelchair. This was a real bonus and was wonderful in Melbourne and LAX. The staff could not be faulted. The food and drinks were more than adequate. The bathroom was always clean. The cabin was snug, bed warm and quite comfortable. PJs were a nice touch. I would have liked a map showing what button/ knob did what as I am a Dinosaur. Cabin staff were very pleasant, helpful, esp. Kevin on the flight from LAX to Melbourne on the 20th May, 2026. This is my third exp. flying with UA.

Worst ever airline service and rude staff. Travelled Melbourne Australia to Doha Qatar. Worst aircraft and pathetic service.

Fiji Airways is one of the worst airlines I have flown in (if not THE worst). I fly about 20-30 times a year, so i consider myself a fairly frequent… Read more

flyer.

Bear with me...its a long rant.

Somebody told Fiji Airways that theres money to be made on the trans Pacific route so they went on a media offensive with great deals. I booked a promo return ticket from SYD to LAX for like $900+. I booked a ticket and proceeded to book my rental car straightaway with the pick up and drop off in line with my itinerary. Thought i snag a great deal, but once the transaction goes through... there was no confirmation email! I thought that was strange, almost all the airlines i fly with would send a confirmation email almost immediately. I checked that my credit card was charged so it must have gone through. Waited for a few days and still no confirmation email.

Send some emails to enquire and to my horror, they said they cant find my booking!

So i showed them my credit card statement with the charge to Fiji Airways. They said they will check.

A few days later, they got back to me and said they found my booking and proceeded to issue an electronic ticket in a sort of an electronic printout machine language with no spaces and punctuation. Very hard to decipher. Not the kind of confirmation email you would get even from a budget carrier. Heres my only mistake. I did not checked that although i booked for the 28th July USA date on their system, they manually issued me with a ticket for 28th Fiji date. Which translate to 27th in LA.

So after returning the car on 28th, i turned up at the counter and of course, found out that my booked flight was 24 hours ago.

Then the shocker...So i asked to be booked to the next available flight and was told to 'top up' some $3000 to buy my 1 way ticket from LAX to SYD!!! This is Fiji Airways service recovery?

So quickly went online and found an Air New Zealand flight LAX to SYD (via Auckland) for $1100.

What kind of airline capitalizes on this kind of mistake (which is arguably theirs, given the circumstances) to profit from their customers?

Absolutely worst experience ever. Never again would i consider flying Air Fiji. Beautiful place, Beautiful people but either the corporates are hungry to make a quick buck. Or the operations people just have no clue how to run a services company professionally. Admin cant keep up while marketing went crazy.

Unsafe locked check luggage as being opened in transit I took GA245 on the 16th Aug from SRG to CGK. My LOCKED checked luggage was opened and closed… Read more

again. I do have evidence that this action was done. It is a very scary experience knowing that somebody opened potentially put something in, or took something out to do me harm.

I totally no longer feel safe taking Garuda. Reported RIGHT AWAY, and NO ACTION was taken.

What a shame. What would Garuda do to prevent this??!!! PROBABLY NOTHING?!?!

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

China Eastern failed to Honour my Business Class bookings Brisbane to Buenos Aires Return I booked Business Class flights with China Eastern… Read more

(ticket 7815840206139 ) from Brisbane to Buenos Aires via Auckland nine months in advance, expecting a comparable standard of service if changes were required.

When my original Qantas connection (QF117) was cancelled, I expected a reasonable replacement.

Instead, I was offered an 8:30am departure requiring a 5:30am airport arrival (I live over an hour away and am elderly and disabled), along with a layover that more than doubled from ~3 hours to over 6 hours.

I proposed a near-identical alternative on Air New Zealand (NZ146). This was first refused, then briefly approved only in economy, and ultimately not available. The only consistent option presented was the inferior early Qantas flight.

In the end, I had no practical choice but to accept a significantly worse itinerary in the same Business Class cabin I had paid for.

This was not about preference, but about being offered a reasonable alternative after a cancellation — this did not occur.

I would welcome China Eastern revisiting this outcome given the circumstances.

One of the worst airline experiences I have ever had with SriLankan Airlines. My husband specifically paid extra for extra legroom seats because I… Read more

was unwell and suffer from swollen feet during long flights. Despite paying for these seats in advance, the airline changed the aircraft and reassigned our seats to other passengers without any refund or proper explanation.

What made the experience even worse was the treatment from one of the cabin crew members, [Name Removed], who was extremely rude and dismissive throughout the flight. I was in visible discomfort due to severe swelling in my feet and politely requested to temporarily use a row of empty seats nearby until the crew needed them. Instead of showing basic compassion, she repeatedly refused and spoke rudely, even rolling her eyes when I asked for vegetarian food after being served the wrong meal.

On multiple occasions, my call button was simply switched off without even asking what I needed. I was ignored, not properly served dinner, and treated with complete lack of empathy despite clearly struggling physically during the flight.

Taking away paid seats is already unacceptable, but combining that with such poor customer service made this journey stressful and humiliating. I expected far better professionalism and care from an international airline.

I will not be choosing SriLankan Airlines again unless this issue is properly addressed.

Flight cancelled - Newcastle - Canberra return – Booked flights on non-refundable fare as I have to be back at a specific time. The return flight was cancelled and another flight option was provided… Read more

on the same day, 4.5 hours later. As I had booked a non-refundable fare and the replacement flight is on the same day, I am unable to get a refund. They have agreed to provide a credit and an extension to the time to use it. I have no option but to take the credit, drive the 5 hours to my destination and return in a 48 hr time frame. I am disappointed as this is not the first time that this has happened with this airline and one of the main reasons I stopped flying with them for a long period of time. If there is a risk that the schedule may change then they should notify their customers of this when booking so that you can take the option of a fully refundable fare.

Absolutely terrible from start to finish. No charging ports, no air control for your seat, flight was hot and crap customer service. Just in case you don’t believe me when I say there was no aircon look at the photos below just after 2hr flight. Show details