Best Veterinary Services

Having Greencross healthy pet plus has made it so much easier with visits and Greencross is the best veterinary service I have used for my puppy Kandi especially when she gave us a scare with swallowing stuff she shouldn't.

I just want to say that having had less than satisfactory experiences at Greencross Vets located at Pimpama and Oxenford, we have now found an… Read more

amazing Greencross Vet at Upper Coomera Queensland. The whole staff are top notch. The reception staff, the wonderful nurses and then, thank God for Dr Stuart our vet. He is second to none in both his manner, his care and his knowledge .I had given up on Greencross to be honest until Dr Stuart started practice at Upper Coomera. We have an 18 year old Maltese named Mickey who is in the last stages of his lovely little life and we couldn’t ask for better care for him. We also have Benji dog and Aslan cat and we know that they are all in the best hands. Thank you Stuart and your lovely staff who are also a pleasure to speak to. It’s a good feeling to receive calls from the staff to ask how Mickey is going. God Bless and thank you.

This plan is Really helpful with the pets. I am really having good benefits for my dog

I cannot rate Dr Mac highly enough and I am so grateful to him for his compassion, empathy and expertise. He really listened to me too. My mixed… Read more

breed 15 year old dog had been on pain medications for some time, but they were making him ill also, hurting his tummy. I'd nearly given up hope. Despite all my previous efforts (before Dr Mac) I'd had no success in gaining advice to alternative medications from other Vets to try for Papa. Within 2 days of Dr Macs visit and the medications Dr Mac perscibed, Papa is a new dog. Bright eyes, tail wagging, no crying in his sleep, no bad tummy... and he performed a full body stretch today... Something I hadn't seen him do for a very long time since he was a much younger dog. You're the best Dr Mac... Heart felt Thanks from me (Babs) and my best mate Papa.

The care and respect shown was greatly appreciated. It did feel a little rushed though from the time the vet arrived to leaving with my baby. Being… Read more

my first time having to make the decision to let my pup go I wasn’t aware of the process. The information was thorough and clear except if there was a time frame. The vet did allow us time to give her a chocolate cupcake before we started the process. Over all I would definitely recommend this service and the cremation service people were 5 stars!!

Very competent and friendly staff! They take good care of our dog after three different surgeries. They don't charge excessively like most vets. For all these reasons, we drive 40 mins to see them. Much appreciated!

Sadly we had to put our 16 year old boy jasper down this week, the vet was so compassionate about the whole situation, she even bought Jasper… Read more

chicken, cheese, cheesecake and chocolate ( all the naughty things) lol, it was a beautiful send off for our baby boy.

I love Pendle Hill because I go there all the time from my animals – The service at Pendle Hill vet is so beautiful they'd like to help you and they always have a smile on their face

Great service – Always happy with our visits with Dr Joe and the team.

Brilliant vet only had great experiences! – We work with the wild vet all the time and they are always courteous and informative!

My two dogs have been receiving vaccinations and physical examinations at the clinic for ten consecutive years. Recently, the 10-year-old border… Read more

collie underwent two major fat tumor removal surgeries at the clinic. The attending doctor JASON and his team successfully and patiently completed the operation in about three hours. The post-operative recovery was also very good. Thank you to the clinic for its treatment and services.

Did the job! – Got in and out quickly. Happy with the professionalism and promptness of the team here.

Okay a bit of a story but so terribly disappointed. We have had nothing but excellent outcomes with vet, Scot Plummer, and so didn't hesitate to… Read more

recommend this clinic to our son, who's mini dachshund needed an operation on one of his rear legs. So he made an appointment, had a consultation and diagnostic x-rays done. He was quoted $6000 and while a bit more expensive that expect and researched,he booked in for the surgery. He returned home and about an hour later received a phone call saying if he could bring Devon straight back it would be $5000, because they have had a cancellation. Unfortunately, that was not possible and so he kept his original appointment. While is was a saving of $1000, he does work and also had to budget for the surgery. If he had known it would have been a saving of nearly $3000, as the bill came to $7977.16, he would have returned and we would have loaned the money to him. Then the day before surgery another phone call, approximately 1:30pm asking whether Devon could be brought in for his surgery as another cancellation, but as he had been fed etc, didn't want to take the risk of complications. Day of surgery and nurse advises that $6000 was a low quote and it could be up to $8000. You can image the shock!!! So, it appears that amazingly a surgery that could been done for $5000, if you took a cancellation, drastically goes up to $8000 when you keep your appointment. I'm wondering if this is because you are covering costs for a "visiting" surgeon and who had bookings cancelled, but he still needs to be paid. I can't express how disappointed I am in this clinic. The "philosophy" on their website is extremely misleading. We will never use this surgery again, which saddens us because we thought we had finally found our forever clinic.

I purchased two pendants last December. The first one I discarded in March of this year as my dog had rolled in grass which had dog poo throughout.… Read more

The pendant was covered in it so it went in the bin. The second one went on and was fine until a few weeks ago I noticed that the was no aroma at all from it. They advertise that they last 12 months. I have contacted them twice once through their web site and then email. Absolutely no response. Wonderful customer service when they are wanting to take your money....zero afterwards. Disgusting company.

we have been using these vets with our dog hendrix since we found out about them at ohart close charmhaven and they have always been great with our … Read more

dog hendrix . and today we took him back as we were concerned how his health might be going after him being on apoquel tablets for 10 years since he was a pup. they suggested we do a full blood test and the results were given to us within 15 minutes with everything coming back normal thank god . we would just like to say the service we recieved by dr Liandi Coetzee was second to none a very pleasant manner and very proffesional in explaining all our options and outcomes putting our minds at ease with his health and well being big thanks to all the staff and the great work you all do for everyones loved pets

DO NOT TAKE YOUR PET HERE. We brought our cat to Animal Referral Hospital during an emergency expecting urgent care, answers, and competent… Read more

veterinary treatment. Instead, we were met with uncertainty, constant pressure for more expensive procedures, and a bill of almost $3000 without anyone being able to tell us what was actually wrong with him.

The treating vets repeatedly pushed antivenom despite being unable to confirm a snake bite and without providing us with any clear diagnosis. We felt as though every conversation was centred around the next charge rather than proper assessment of our animal.

Thankfully, we trusted our instincts and sought a second opinion elsewhere.

Within a short assessment, another veterinarian was able to determine that our cat had suffered an insect bite — not snake envenomation — and advised that the antivenom Animal Referral Hospital was pushing was unnecessary and could have caused further complications. Our cat was treated appropriately with antibiotics and anti-inflammatory medication and was sent home.

To spend thousands of dollars at an emergency referral hospital and leave with no diagnosis, no answers, and recommendations for treatment that were later found to be unnecessary is beyond unacceptable.

After reading through many other customer experiences, it is deeply concerning to see a repeated pattern of owners reporting excessive charges, poor communication, lack of diagnosis, and feeling pressured into costly treatment plans. (ProductReview.com.au)

This hospital appears far more focused on extracting money from distressed pet owners than providing clear, competent and ethical veterinary care.

We left feeling taken advantage of, financially exploited, and terrified that had we agreed to everything being pushed on us, our cat may have been subjected to unnecessary and harmful treatment.

I would never return and would strongly encourage others to seek a second opinion before agreeing to any major treatment recommendations from this hospital.

You won't find better – You won't find better care for your fur baby than the team at Greystanes Vet. Our rescue Staffy is a highly anxious boy yet the entire team manage him beautifully. He doesn't even register when he has had his vaccination.

Exceptional Service – I have been using this vet for many years with our pets. The staff are professional, go above and beyond. It's more than pet carer, holistic care… Read more

taking into account the needs of the owners also. I would recommend all the staff saying that our Vet Sue is amazing as does Nurse Jill. In the last year they've supported me with two of my fur babies gaining their angel wings.As a nurse I've held many hands of those leaving this world and I have to say hold a paw is just so sad. I've seen palliative care at its best at Beach St.

Mary is the lovely receptionist that greets you. Our cat Freya had Jaclyn take care of her. She was so friendly and compassionate and gave us great… Read more

information to take home on her condition...even down to the medication information. The hospital itself is a lovely, quiet place that feels very relaxing for your pet.

Fantastic follow-up and assistance at very reasonable prices. A very appreciative owner but there was a bit of stink-eye from the mutt after being jabbed.

Highly professional and very compassionate – Excellent team of vets and nurses dedicated to treatment with a gentle, caring approach. Have looked after my cats for three years. Have also… Read more

assisted when it was time to say goodbye. They were very busy but took the time to make that transition as easy as possible. Vet Bas is amazing - but all the vets are great. Five stars and thank you.

We took our guinea pig in and seen vet Mollie. To say Mollie was absolutely fabulous would be a huge understatement. A lot of vets won’t even see a… Read more

small animal. She took time and was patient and helped my daughter’s little guinea pig feel better. I honestly thought we would have to put him down, but she has given him every chance possible. Mollie gave us great advice and medication to look after him. I was able to take him home and tell my daughter that he will be OK. That was most important. A million thanks.

Apsolutely disgusting and horrible place. They care more about money than saving a dog! My dog was left laying on the floor for over an HOUR in a… Read more

critical condition because a payment hadn’t been made!!!!! We had to pay before a vet would even enter the room just to look at my dog, I paid then there was no communication from anyone, once a vet finally came in they told us she would need emergency surgery but yet again they wouldn’t take her until a 50% payment was made. ($2300) I said “what if you don’t have money right now to pay” and they told me they would “surrender my dog”!! A 1 star rating isn’t even justice for how bad my family and dog was treated. couldn’t not recommend this place more, apsolutely shame on them.

KITTEN ADOPTION – Adopted a kitten yesterday. Karen and the team gave excellent service and I would recommend the shelter to anyone.

Very bad – Don’t recommend at all , when they screw up your pet , they change their attitude and ignore you , won’t deal with it ! Totally a nightmare! Our dog… Read more

went there for desex surgery end up gone to emergency for other 4 surgeries and we spend over $80000 emergency vet bills they even go behind out back called emergency vet get information of our dog’s condition but done nothing !

I have a 15-month-old Kerry Blue Terrier, Fionnagáin, who recently developed a rather large lipoma (fatty lump) near his tail, and he also requires… Read more

desexing.

Even though I now live almost three hours away, I did not hesitate to contact Dr Phan, as I know he is among the very best in his field.

I have known Dr Phan for many years, and he has provided exceptional care for all my beloved four-legged companions: Ania, my Kerry Blue Terrier; Mikkie-Lyon, my Wire-Haired Fox Terrier; and Clément, my beautiful Airedale Terrier.

From the moment I called, his genuine warmth and willingness to help were evident. That level of care and attentiveness has always been consistent over the years.

Despite moving from inner Melbourne to regional Victoria, I have chosen to continue using their services. My dog is not just a pet—he is my family and my best friend.

Dr Phan possesses qualities that are increasingly rare: he is ethical, compassionate, and truly sees each animal as a member of someone’s family. His pricing is also very fair, and he shows genuine consideration for pensioners and those who may be struggling, ensuring their beloved companions still receive the care they deserve.

What stands out most is his approach—he does not rush into surgery unless it is absolutely necessary, unlike others who may proceed without fully exploring all options first. That level of integrity speaks volumes.

The service and care provided by the entire team are simply outstanding.

I highly recommend this veterinary clinic. The care they provide means everything to me, especially as I live alone here in Australia.

Thank you, Dr Phan and team VetCare Hawthorn. Without your understanding and compassion, I would not have the comfort of having my dear companions by my side in the way that I do.

I would also encourage anyone who has experienced such dedicated and exceptional service from Dr Phan and his team to share their experience on ProductReview.com.au. Supporting them helps ensure that this wonderful level of care continues for many years to come.

Kindest of Regards Jean-Claude de Shablé

Too expensive compared to other vets – Staff are nice and the facility is good. But the cost of desexing my dog was close to double the price of any of the other vets. I would of gone… Read more

elsewhere if l knew this before l took her there. After a friend commented that the price was outrageous l called 7 other local vets for pricing, and yes my friend was correct. Even the other vets were shocked when l told them how much l was charged. Yes l probably should of shopped around but l never dreamed someone would charge twice the amount and trusted that this was the cost l would incur anywhere.

Killed my cat, did not treat any of his wounds, just gave pain killers, an antibiotic that I think he was then allergic to as about 5 hours later at… Read more

an emergency vet he stopped breathing. Attempted to give IV fluids however they could not find a vein because of his low blood pressure and just put it under the skin and then did not tell me they could not find the vein and instead said how they put it in some lump no clue what that means as there was no lump. They then wanted to run an MRI, ultra sound and x ray for well over 2.5k and keep my cat over night so they could charge me even more. I took him to an emergency vet hospital and they did an ultra sound for 150 finding no internal bleeding, but he has a bruised lung and I think the antibiotic they gave him caused an allergic reaction as he was struggling to breathe. I think he would have had a better chance to live if I did not take him to these pet hating people and just attempted to do first aid myself. Horrible vet do not take your pet to them if you love them or if you like having money, these people will drain your account to the best of their ability.

Over the Top Fees – Have been attending this clinic with my girl since puppy school - unfortunately I have seen quite a change in the service provided in the past year… Read more

or so - of late the cost of medications has increased weekly (up to 50%) one week I paid $65 the next week meds increased to $103 (for the exact same meds) was told due to suppliers increase). But have been able to get the same medication for a month supply (not just a weekly supply which I was getting from FVC) for$80…. recently have also been charged for telephone appointments for suggestions of medications that I have made over the phone to the vets that just needed approval that also cost $100 (this has happened on several occasions). The fees are way too over the top and I’m being charged for the suggestions I am making also! Not good enough. Very disappointing since Lucy has left practice.

Sunday 8/2/2026. Appalled with the transparency of their veterinary care. We arrived with our 15y.o dog with rapid breathing, just before midnight &… Read more

our pet was taken behind a locked door. We were the only patients in the waiting room, & we were told on 3 occasions that the vet will come in 10.mins & tell.us what was happening, this never happened. A nurse came out to us & told us to sign a form asking if we wanted cpr & costs of $600-$900 roughly. When a vet did come into reception we asked her what was happening, & was told that she didn't know as she wasn't treating our dog, & wouldn't find out from the treating vet which we asked of her. She became very aggressive & told us we might be waiting 4 hrs. We were told by a nurse that our dog was on oxygen & had an ultrasound. We demanded to see the treating vet who eventually came out at 1.30am who wanted to keep our pet overn ight, do x-rays, blood work etc. We demanded to take our dog home, if our dog was going to pass we weren't letting them hold him.there, & we would see his regular vet at 9 am that morning. The vet would not say what he thought was wrong & we said to give him antiobiotics & a diuretic to help him breath, which he said he did at 1.35am!.not intravenously but a tablet! Who knows if this even happened, even though we were charged for these meds.but not given them to take with us. He also said he would email all clinical.notes to our regular vet, which didn't happen. Our vet had to obtain these notes.& no ultrasound was mentioned only how we were shouting at his staff. We left about 2.45 am after paying their inflated bill in disgust & watched our beloved dog all through the night & took him to his reg.vet at 9am. Disgraceful service. There were several.vets on duty that night & only 1 other.pet arrived the whole time we were there. Thank God our dog is going well on his meds, antiobiotics & diuretics which his regular put him on!