I rarely leave negative reviews, but unfortunately my experience with Andersens Ipswich has been extremely disappointing. The biggest issue was the quality of the workmanship. The installation was carried out by subcontractors rather than in-house installers, and the finish was well below the standard I expected from a company with Andersens’… Read more
reputation. There were numerous workmanship issues throughout the installation, particularly on the stairs, including poor joins, visible gaps, misaligned stair nosings, rough finishing, and untidy painting. Even Andersens eventually acknowledged several major defects and agreed that parts of the installation needed to be replaced.
I was originally advised the installation would take around 3 working days, but the entire process ended up taking 6 days, including rectification. This caused unnecessary disruption and delayed our move-in plans.
What disappointed me further was the rectification process. The owner and another staff member attended the inspection and appeared quite defensive, repeatedly telling me that the work was “good” or within an acceptable standard. However, after inspecting the defects themselves, they acknowledged several major workmanship issues and agreed to replace those sections. At the same time, they maintained that many of the remaining minor defects were acceptable and did not require further attention. While the major defects were rectified, a number of the minor workmanship issues that I raised were left unresolved because Andersens considered them to be within an acceptable standard. As a customer paying for a premium installation, I simply expected a higher level of finish.
To make matters worse, despite acknowledging the quality issues, Andersens still sent the same subcontractor back to carry out the rectification. After seeing the original workmanship, I had expected someone with more experience or a different installer to complete the repairs. Using the same contractor again significantly reduced my confidence that the problems would be properly resolved.
During the installation, the subcontractor also mentioned that they do not do much work for Andersens anymore and that this job was mainly because they were able to install the stairs. I have no way of verifying the reason behind that, so I won’t speculate whether it was related to workmanship or something else. However, after seeing the quality of the installation, it certainly left me wondering.
Another disappointing aspect was the lack of customer service after the problems were identified. At no point did Andersens Ipswich apologise for the poor workmanship or the inconvenience caused. There was also very little proactive communication. Throughout the process, I was the one who had to repeatedly contact Andersens to follow up on defects, rectification, and progress updates.
What surprised me most was that, while rectification work was still ongoing, Andersens requested the remaining payment. I had already paid a 50% deposit upfront, and my understanding was that the balance would be paid once the defects had been addressed. I have now paid the account in full, but that should not be taken as an indication that I was highly satisfied with the workmanship. I made the final payment because the major defects that I had raised were eventually rectified, even though some of the minor workmanship issues remain unresolved.
I chose Andersens because I expected professional workmanship, proper quality control, and accountability. Instead, I spent weeks inspecting defects, documenting issues, arranging inspections, and chasing updates for problems that should never have occurred in the first place.
As a result, we have decided to engage another flooring contractor, at our own expense, to rectify the remaining issues. It is extremely disappointing that after paying a premium price for professional installation, we still need to hire someone else to achieve the level of finish we expected from the beginning.
Based on my experience, I cannot recommend Andersens Ipswich. If you’re considering them, I strongly recommend asking who will actually carry out the installation, whether they are employees or subcontractors, and what quality control process is in place before the job is signed off.
If ProductReview allowed a zero-star rating, that is what I would have selected based on my overall experience. Unfortunately, one star is the lowest rating available.
Reviews with attachments
New carpet and floorboards – Andersons have just laid new carpet for me in 3 bedrooms, stairs and landing as well as floorboards in the foyer, hallway, kitchen, lounge and dining. I like the fact that Andersons at West Gosford is a local family business right down to the kids playing at the store and their beautiful Labrador sleeping in a dog bed in the corner. From the… Read more
very beginning , after hearing a great review from my sister in Coffs Harbour about her local Andersons doing a great job I decided I’d see if there was a store on the Central Coast. Anderson’s staff were friendly and professional. They kept me in the loop throughout the process and their installation staff were great. They worked so hard! Hard floors done in one day - carpet done in 3/4 of a day. That included moving all the large furniture. So for what could have been a odorous experience - it ran smoothly and like a well-oiled machine. Well done Andersons.
- +5
Professional obliging service, very happy with the outcome – Thank you to Simon and the Coffs team very happy with the outcome of our flooring indeed, Simons team went above and beyond to get our flooring done in speedy time after the horrendous hail storm we copped October 2021 he made sure our flooring was done in time for us to enjoy our family Xmas. Very much appreciated. Regards Nicolle Show details
Perfect customer service and installation – The team at Andersen’s Helensvale were nothing short of exemplary. From the time I walked in, I was supported with choice and information. The install team were brilliant, efficient and tidy. Couldn’t recommend enough. Thank you. Show details
I couldn't have asked for a better experience and the flooring is beautiful. Donna and the team were amazing and communicative. The install team, headed up by Zach did an incredible job and were considerate and thoughtful in their approach. Thank you all.
I could not be happier with the results of my new luxury vinyl planks and carpet! Alessia from Andersens Stafford was absolutely amazing throughout the entire process. From our initial meeting to discuss selections all the way through to final installation, she ensured everything went seamlessly. Even when we faced a slight delay because floor… Read more
leveling/flooding was required, Alessia managed it perfectly. She even came out in person to inspect the finished job and ensure everything looked flawless. Working with Andersens Stafford —and especially Alessia—was an absolute pleasure. If you're looking for new flooring, I highly recommend Andersens Stafford. Be sure to ask for Alessia, she is truly the best!
Great job. Very professional. Came on time, finished ahead of time. Lovely staff. Happy to recommend. Show details
We would just like to thank Jimmy and his team for an exceptional job. We had our whole home redone with new carpet from Andersens - Helensvale, and couldn’t fault the service from start to finish. Our home feels so fresh and modern with a simple update of new carpet. If you need new carpet, go see Jimmy, you won’t be disappointed. Thanks again John & Karen Show details
From start to finish we couldn't be more happier with our beautiful floor. Thanks Nathan and Donna. Show details
It was a pleasure to get our floor carpets replaced by Andersen's Carpet Loganholme that came out perfectly laid out and in time. Matthew was very helpful in organising every thing in time. Special thanks to Brett (if I remember his name correctly) did amazing job in removing the old ones and laying new carpets in one single day in six flooring areas! Thanks again! Show details
I was happy with the choice, love the product, service was excellent, and the workmanship, was fantastic Show details
Amazing team at Andersens Stafford (QLD) - Managers Todd & Mark, and of course their Ace floor-layer Lee, installed luxury vinyl planks on the ground floor of our home. We first visited this store as a result of incomplete flooring preparation by another firm. Without obligation, Todd & Mark came to our home and inspected the substandard grinding… Read more
carried out by the 'other firm', which prevented proper laying of the vinyl planks, the same product we had our hearts set on. Following their specialist advice, my wife and I put our trust in this team. The floor-layer Lee demonstrated his skill and clearly explained each step of the process - everything according to the Australian Standards. Without doubt we received the best job possible, so much so that we are thrilled with the end result. Another noteworthy point is the personal attention we received from Todd - visited before, during and after the job. We couldn't be happier with our new luxury vinyl planks!
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Amazing team of carpet installers! They are very prompt with follow up, and organised a free review and quote with samples brought on-site, and installation within a couple of hours. The entire team from sales up to installation have been fantastic, showing a very well managed business. I was appalled on how slow some carpet installers were… Read more
getting back to me, but Andersens knocked it out of the field with their professionalism. Thank you again Natalie and team!
Casey Muller from Andersens Atherton could not have given my husband and I better service. Casey went above and beyond when it came to getting all our floor coverings completed in a tight time frame. Thank you Casey, Thank you Andersens Atherton. I love my new floors,and most importantly real service still exists Show details
Fantastic prompt service and high quality result. This is the second time Lee has done our flooring and I highly recommend him and Andersons at Gosford. Show details
Lee and Tracey were fantastic. Tracey in the shop was so nice and very helpful and Lee did an amazing job laying my floor. Very happy! Thanks Show details
Latest follow-ups
Excellence – Andersens handled my requirements in regards to flooring very professionally. The process of laying the flooring was done to perfection. With cere and quality Show details
Follow-up · I have already given a review on Andersens at Browns Plains. The whole installation was perfect and it was very easy to deal with Andersons. Kind regards, Judith P.S. I have recommended Andresens to my friend and he accepted their offer and quoting - possibly working with him as I write to you/
I just want to put out a great thank you to all the guys at Andersons that made my purchasing a carpet such a great experience. I had a new kitten that unfortunately for the first time urinated in my bedroom - I had it cleaned professionally, I… Read more
bought the best product on the market but nothing worked. So I called in the carpet specialists that had originally laid my carpet about 5 years ago - they came in and measured the room and within a week they sent some identical twins out to lay it - they were so professional and polite and didn't complain at all about my naughty pets and the carpet is a success. I can now sleep confidently and odour free - it is a bliss. Thank you again to this company.
Follow-up · The installation took a couple of hrs because they only did one bedroom but they were fantastic. I have no idea how the old carpet was removed because I wasn't watching them. The cost was $1000 because it is special carpet especially if you have cats as their scratching doesn't harm the carpet at all. I know this because the old carpet was the… Read more
Andersons were so easy and obliging to deal with . Adam in store made selection of vinyl floor planks and time frames easy to work out and everything went to plan . It was obvious to see Zeke the layer of the flooring had years of experience... 25… Read more
yrs. He arrived on time.. was happy .. courteous and took so much pride in what he did. There was none of this.. "that'll do".. everything from removal of old flooring.. preparation and laying was perfect. I cant thank Andersens enough for the ease in completing this project in our home. I recommend their services to everyone.. give them the opportunity to provide you with a product and finish you will be proud to show to visitors to your home. Thankyou you Adam and Zeke for your advice and workmanship and committed to timeframes.
Follow-up · Andersens removed all the old carpet and took it away.. they also removed or moved all the furniture and left the place as clean or cleaner than it was when they arrived. Absolutely all communication and organizing was timely and respectful. We are elderley and are frequently involved with doctors. All the concerns that we were having about… Read more
In-depth reviews
I recently had the pleasure of working with Andersons Carpet, and I couldn’t be happier with the entire experience. From the very first enquiry through to installation, their team was professional, friendly, and genuinely committed to helping me find the perfect flooring solution. Their product range is outstanding — high‑quality carpets with… Read more
beautiful colours, textures, and styles to suit every space. The staff were incredibly knowledgeable and patient, taking the time to explain different options and guide me toward what would work best for my home. Installation was seamless and prompt. The installers were respectful, tidy, and meticulous with their work. The finished result completely transformed the room — it looks amazing and feels even better underfoot. What really sets Andersons apart is their exceptional customer service. They made the whole process simple, stress‑free, and enjoyable. It’s rare to find a local business that delivers this level of care and quality from start to finish. I highly recommend Andersons Carpet to anyone looking for beautiful flooring and a team you can trust. I’ll definitely be returning for future projects!
Andersen's Stafford was recommended to my by my daughter as I was considering vinyl flooring. I phoned Terry and he was more than happy to come out the next day to quote. His professional manner was exceptional and his explanation of what I could expect was very helpful. I received his written quote the next day and was more than happy to accept… Read more
Andersen's Stafford detailed quote. The tradesman was a lovely young man named Sam. He was absolutely delightful and fortunately for me he was earlier than expected which was great. Sam confirmed what Terry had explained and set to work. His attention to detail was just second to none and as he had encounted no unforeseen issues with the prep work managed to have the entire job completed in two days and allowed myself and a couple of friends to start cleaning and moving my furniture back to the original places. Sam also went above and beyond by helping to put my beds back into the rooms and one of the beds was an electric bed which was extremely heavy. I highly recommend Terry and his team from Andersen's Stafford and especially Sam the layer of the flooring. Regards Myra
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Andersen's Fyshwick recommendable – I dwelt with three personnel during the carpet purchase, removal and installation process. The first gentlemen who came out to inspect and give a quote for the job was fantastic. He was able to explain to me why the carpet would need to be laid in certain directions, how much carpet would be needed and why, and explained this in a way that was… Read more
helpful and understandable. This gentlemen was also in contact with me regularly via email about all future stages of the process. Clear communication. Friendly. Informative. The second gentlemen who came out to remove and take the old carpet away was on time and friendly. In my opinion he spent too much time on his mobile phone (talking and not working) than doing the job and the job could have gone much quicker, but other than that, no complaints. The third gentlemen who came out to install the new carpet was a delight. I was surprised that only one person had to install all the carpet by themselves, but he was so friendly, worked hard and managed to install all the carpet in less time than quoted. He was on time, chatty (in a good way) and all and all was a pleasure to deal with.
Recent reviews
Olivia and her install team were a pleasure to deal with. We are very happy with our new carpet and the service provided. We had a small hiccup with a separate issue, which was promptly rectified. We would happily recommend this team.
Highly recommend Andersens at Mango Hill. From measure and quote to installation our job was handled in a very professional way with excellent communication. A small job with multiple challenges but each issue was dealt with and our job was completed on schedule. Show details
Really happy with the customer service at Andersens Aspley. Wide selection of carpets to choose from, and James, the salesman was so professional in advising, and brought a number of samples to my villa for me to choose from. Would recommend going to Andersens for advice and assistance in floor coverings. Show details
Got our carpets put in during the week. Couldnt believe the difference to the whole feel and look of the house. Really happy with service. Shane went above and beyond to make sure our selection was the right choice for us. Thanks again for the fast turnaround too. Show details
A massive thank you to Emma and her team at Andersens Inverell and the product supplied from Dunlop flooring. The end result is truly amazing thank you very much. Show details
Service second to none! We walked into the showroom on Sunday around lunchtime, Patrick provided an accurate quote immediately from our plans and met us at our property that same afternoon. Carpet was installed within four days of accepting the quote. Outstanding service and friendly, professional staff :)
Our new carpet looks fantastic! A big thank you to the team at Andersens Aspley for their outstanding effort. Special thanks to our installers, Rowan and Alex—great job, guys! And to our salesperson, Corey—you’re the best. Your impeccable service, knowledge, and professionalism truly stood out. Polite, well-mannered, and an absolute expert in your field. Show details
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