Australia Wide First Aid

Ron (& Buster) was an outstanding teacher(s) today at my First Aid & CPR course in Gladstone! I have learnt new, very important things I need to look for, that I've never heard from a teacher in a First Aid course and I wonder why that is... Thanks Ron for sharing your more than 16 years of experience with us and pointing out what to look for in… Read more

emergency situations.

I feel very confident in approaching such situations now, should I come face to face with one in future.

Definitely the best course I've ever done in my life, very empowering experience!!

I thought the First Aid course was very good and informative. The facilitator connected really well with the staff and showed genuine respect and understanding towards the young ladies throughout the course. I also thought it was great that the theory component was completed online before the practical training. This made the face-to-face session… Read more ·  1

more focused and engaging, allowing everyone to put their knowledge into practice.

Overall, I found the course to be well delivered, engaging and a positive learning experience.

This was the best first aid trainer I have ever had. He was able to explain scenarios for us to understand in a realistic sense of what would happen and how we could easily deal with the situation to support someone in need. I have never had someone explain things in that way and it helped me to understand why we do what we do in the best way to support the person in need. Show reply

A truly clear and precise class. Ben was a very good teacher adding in some humour and non time wasting I was very pleased with this class Show reply

Excellent presenter and trainer. Had a real gift of using humour and real world lived first aid experience when sharing skills an knowledge. Will recommend this training to my workplace. Show reply

Parker was an amazing trainer. He speaks clearly, he is extremely knowledgable and even has a joke or two!!! This is my second time attending Australia Wide First Aid, both times with Parker as my instructor and I would rate him as the best teacher I've ever had. I also appreciate the same day certificate. Show reply

I did the e-learning assessment online made lots of mistakes though they were corrected with many tries, I became nervous so when I walked in to class the first thing the teacher said was you may walk in not confident but if he proves to be a good teacher you will walk out confidently, the second thing he said was who made mistakes I did raise my… Read more ·  1

hand and to my surprise so did many other students, this made me feel like I was just the same as them. I was not confident and unprepared thinking this was going to be real hard exercise however once the course started I started to understand that there was never anything to be afraid or nervous about and enjoyed the way the class was set out and explained in presentation I also enjoyed the question time and getting the answers required to understand the questions and explained correctly with scenarios to me this then gave me the confidence and confirmation for preparing for a first aid cpr or life saving event issue if it arose, therefore at the end of the course I walked out confidently and ready for the purpose of putting what I had learnt into play. The teacher was right!

I recently completed a first aid course and wanted to share how impressed I was with the overall experience. The standout element was our instructor, Tony. His approach elevated the entire course from a standard training session to something genuinely engaging and memorable. Tony complemented every aspect of the program with clarity, patience,… Read more ·  1

and an incredible depth of knowledge. What truly set him apart was the way he reinforced each learning point with real-world examples drawn from his extensive experience as a professional paramedic. These insights not only helped solidify the practical skills we were learning but also provided valuable context about how first aid is applied in real situations.

His enthusiastic, confident teaching style created a supportive environment where everyone felt comfortable asking questions and practising the techniques. I left the course feeling much more prepared and capable, and that is entirely due to Tony’s delivery and expertise.

I highly recommend this course—and especially Tony—to anyone looking to build their first aid skills with an instructor who brings genuine experience and passion to the classroom.

I have booked courses with this company twice in the last 12 months and each time they have cancelled my course at very short notice. I had booked a day off work to attend but that fell on deaf ears when I called to follow up the text message cancellation which offered no explanation. I needed my certification for work so when they cancel within… Read more

less than a week of your course date that is beyond poor. This time the next available date they could get me in to was a week and a half later and that didnt work for me as it would have resulted in me not being covered for work and taken off my roster. I requested a refund. I was told I would have to "apply" for a refund using their online form and wait up to 5 business days to get my money back. Its now been 9 days since I lodged the request and when I called today I was told there is a back log and it would be noted as urgent. I have no faith I will get my refund anytime soon.

Please read this and take note that the likelihood of getting your course date changed is very high and at short notice. Getting a refund is a slow and frustrating process and you are unable to speak to anyone in accounts so you just have to hope for the best. In my opinion avoid this company at ALL COST. I have learnt my lesson and will never book with them again. Terrible customer service!

The trainer was kind and a good teacher. She taught me useful information I had not heard before in years of CPR training. Additionally, the course booking process was fast and easy. Show reply

As a repeat customer, for CPR and First Aid Training, this was a fun class with Trina. Great delivery of information and jokes. Always professional and informative and inclusive. Show reply

Jeannie, was very knowledgeable and passed that on to the students. Serious and fun... Jeannie was serious in her training as well as keeping it fun and light-hearted. This helps the stress levels go down straight away and makes you want stay engaged with her teachings. Show 2 replies

quiet rude, limited information given. no demonstration. barely checked competency. have attended this course before and it was great and informative. educator I had today did the bare minimum.

I had Roger and I thought he was very unprofessional and very rude. He literally made one of the students cry and leave the room. I would not want him again. Nor would I recommend him.

Unfortunately I DO NOT have raving reviews to share about this company at all. I have sectioned the comments for easier reading. 1. THE INSTRUCTOR My class instructor today was Memory, who right from the get-go stated that she was replacing another trainer at short notice. This undoubtably would be stressful, additional to seeing such a… Read more

large class, something she was not prepared for as there were not enough dummies per participant. It was obvious she was agitated and stressed with the frequent periods of being quite snappy, demanding and abrasive when asked questions or when students were not performing up to "her level of expectation".

As a result the CPR practical was divided into two groups, with one as size of 2/3rds, and the remaining 1/3rd the size. While the larger of the two were in practical, Memory walked around scanning the group at times while focusing on her phone. Then the second group came up with more space for her to observe and target for errors which left a couple of students embarrassed as her instructions were confusing. The issue is she assumed too much of the students. Not checking in with each as she walked around on how they were going and personal experience level. Prior to commencing the CPR practical, she asked if anyone had NEVER done CPR before, with one student sharing this to the class. Memory clearly made an assumption in her comments to the class that "The rest of the students are experienced and returning each year, so they know how to do it right the first time!" In fact her assumptions were further from the truth when a small number of students had been absebt for many years - one having trained 20 years ago, and another over ten.

I was looking forward to upgrading my skills, yet instead faced some heavy reactions and demands, and witnessed others being singled out facing demands in a demeaning tone while pulling intense facial expressions to repeat and repeat again while the whole class was watching. It was humiliating to watch and experience, having left me thinking "who's turn next?" Even when I asked a student quietly beside me something in relation to the task, Memory would snap out and glare saying "Are you listening?" "You don't know what you're doing?" They weren't questions to provide support and encouragement but to humiliate to "shut the person up". Yet when previously asking her a question one would never know if she would give a scrunched up face with sharp comments like "What are you saying?" "Don't confuse me!" or give a lovely smile and funny joke.

Another issue was that she spoke very fast which made hearing and understanding instructions difficult to decipher leading to mistake being made by the participants.

Something usually helpful but left some feeling quite confused was her she emphasis on mental health and the importance of being mindful of our words and actions towards others and yet she was doing exactly the opposite.

I truely could not understand why this was happening as I have NEVER experienced any such behaviour before under any other training organisation. For this reason I just CANNOT risk returning to this organisation in case she is present again. Instead I will be returning to the professional organisations including St John Ambulance.

2. PREVIOUS CLIENT SHARED SIMILAR EXPERIENCE NINE MONTHS EARLIER w NO CHANGE I read a VERY similar experience that was shared NINE MONTHS AGO on this page by Salsbeel Nawaz followed by a response from the company saying they would investigate the matter. However the issue is still occurring. This can certainly make or break a person's confidence.

3. STUDY RESOURCES AND LOCATION The manual had many unedited errors. The Girl Guides hall in FTG was very chilly and dull to work in. It did not set the scene for a formal and comfortable training program like many other centres and organisations provide.

Also there was NO screen in the Girl Guides Hall for the material to be projected for view.

I won’t be booking with this company ever again and I am pretty sure this will be the same for a few others in this session too.

It was an unnecessary stressful few hours.

I have completed first aid training multiple times over the years, and while the course content can sometimes feel quite repetitive, I really enjoyed this session. Arthur was an excellent trainer who was very knowledgeable, engaging and insightful. He provided additional information and explanations beyond the standard course content, which made… Read more ·  1

the training feel fresh and worthwhile. He was also happy to answer any questions and explained everything clearly and thoroughly. I came away feeling like I had genuinely learnt something new, despite having completed first aid training several times before. Thank you, Arthur, for making it such an enjoyable and informative course!

The trainer was excellent, engaging, knowledgeable and itbwasnt death by PowerPoint. I learned new techniques even though I only completed First Aid and CPR 12 months ago in NSW. Tha k you for a great session. Show reply