Automotive Superstore

Great service. The products are exactly as describedxand sorted out the issue with my aftermarket stereo. Prompt delivery and very well packed. Thanks again. I will be a 0returning customer

I purchased a $400 item online. 3-5 Business Days dispatch. Day 6, not dispatched. THEN did research here. My fault. Later on Day 6 I enquired as to what was happening and was told "there is no revised dispatch date confirmed at this stage". Day 7 no update. Anyway, it turns out advertising a 3-5 business days dispatch, not delivering, and then… Read more

claiming a "no revised date" is a breech of Australian Consumer Law. There seems to be many such cases here. So Day 8, sent them another email stating they had 24 hours to either provide a valid tracking number or process a complete refund. Or the matter would go to Consumer Affairs. No reply.

However Day 9 I get an automated email "your order has been shipped". With a tracking number. Although technically correct, as they had a valid tracking number, the item had NOT actually been shipped as it was a "label created by sender" type message. Another unanswered email followed.

Day 10 it actually did ship, arrived Day 12. So it seems once you bring up possible legal ramifications you get your item. Worth noting. Having aid that, never again. AVOID!

I recently purchased a K&N oil impregnated engine air filter for my petrol fuelled 2008 Subaru Liberty 2.5. My fuel economy was pretty spectacular already, achieving in excess of 35 mpg average or 12.5 kilometres to the litre or 8 litres per 100… Read more

kilometres but it was starting to fade a bit and the air filter was discoloured.

Automotive Superstore had the K&N filter version that fitted the original filter box at something over $80 compared to $10 to $15 for an after market standard filter.

While no representations were made specifically about fuel economy, claims of up to a 5% increase in power were made and fuel economy and power are related. Moreover there is no easy way for a consumer to measure power, while they can relatively easily measure fuel economy.

When I fitted the new oil impregnated filter I could not be sure if there was an increase in performance so I crunched the numbers for the prior 11 fills, as it happened, and drove the car the same way I had before doing pretty much the same trips under the same winter conditions.

Eleven fills later, I crunched the numbers and found that I had got 34 mpg (11.9 kilometres to the litre instead of 35.6. (12.45) That might not sound like much but it does add up and there’s no way you want it to be worse when you’re paying nearly 7 times the price for it.

I think 11 fills was enough to average out fill anomalies and I've just refitted my old air filter. I applied for a refund on the expensive K&N oil impregnated thing because despite the fact that you could clean it, cleaning it apparently costs about the same as buying a new cheap filter anyway.

Automotive Superstore refused the refund and told me that no claims had been made that it increased fuel economy! Maybe, but I sure don’t think it should have been worse! I had nothing to gain by being misleading about this since I was fully prepared to return the product. If I was convinced it worked, I would not want to return it.

Meanwhile, the expensive K&N thing would have cost me .5 kms for every litre used. That's about $850 over the 80,000 kms or about $210 a year more. It cost me $102.60 with tax and delivery and the new ordinary one was about $12.50. I mean who would want to keep a possible 5% increase in power (barely noticeable) over $850 in the bank?

The air filter is the only significant variable and I have now gone back to the old system so we’ll see what the next 11 fills comes up with.

I can’t understand this attitude. It’s so prevalent nowadays. Dale Carnegie who wrote the best seller book ‘How to Win Friends and Influence People’ advised that customer service was always better off giving way to the customer even if they thought they were in the wrong, which I am not, because it was simply good business practise. The way I see it is it’s a bit like a handshake between people ... the establishment of an understanding ... an acknowledgement that there will be give and take and not just take.

Businesses that don’t get this are simply badly run and they’ll be trouble to you in the long run. I’ve seen a few of these go bust, actually, and no wonder.

I might even raise the matter with Fair Trading NSW. It’s not difficult to make a complaint. I’ve done it before and like most government agencies they might take a while but they do get there in the end.

Had a major shipping issue with my order at the start. After reporting, Peter rang me up, discussed what happened and he went above and beyond and got everything fixed up and shipped all parts extremely fast. Thank you Peter for sorting everything out, I really appreciate it.

I initially left a negative review after receiving a faulty part and experiencing a delay while waiting for information regarding the warranty process. Since then, Automotive Superstore has personally contacted me, taken ownership of the situation(outside of their fault) and organised for the issue to be handled as a priority with replacement. I… Read more

really appreciate them taking the time to reach out and work towards resolving the matter.

This has restored my confidence in the company, and I’m grateful for the way they have handled things since my review. I hope to shop with Automotive Superstore again in the future.

A few hiccups with parts delayed, after an absolute nightmare with Rolan parts I was stressed that it was going to take 3 weeks again as my car has been off the road for a month. But Peter contacted me and sorted everything out, parts rocked up today and stoked with the last bit of service at Automotive Superstore.

Only giving one star as i cant give zero. Purchased shock absorbers which arrived incomplete. took 3 weeks for them to organise a return after politely requesting they just send the missing items from another item. Returned and have had zero response to multiple requests for updates. Challenged on Paypal and now request for refund via Paypal refused. Thanks Automotive Superstore, you thieves. DONOT USE THIS COMPANY

Have ordered a clutch kit which included an incorrect friction disc. despite countless messages , SMS and phone calls over the last 4 days, no response. Why can't I talk to sales person direcrly? Service is NON-EXISTENT.

Ordered brake parts 6 July based on competitive pricing and 3 to5 business days delivery. Now 6 August and parts not dispatched due to not having pads in stock. Communication with company kept promising that delay due to warehouse moving and that parts would be in stock in the next week and then priority dispatched. Terrible service, would never deal with this business again.

Great service and good price on products I needed. Only downside is that I couldn't complete the order on Brave browser due to the check out process not working properly with the fields to fill in my details, so I had to complete the purchase on Chrome instead.

I am very disappointed with my experience with Automotive Superstore. I originally placed an order, but after a long wait with no updates, I decided to cancel it. Hoping for a better outcome, I placed a second order, but it has also been stuck on 'Order Received' for weeks despite their website advertising 1-3 business days for dispatch. When I… Read more

reached out, I was only told it is still processing with no estimated shipping date. There has been no proactive communication via email about the delays. I would not recommend this business due to the lack of communication and inaccurate shipping timelines.

After waiting 4 days for parts I contacted them and said "not dispatched" so I said cancel it and refund , they said no problem we'll stop order and refund less 5 percent, They next morning I got advice they are shipping order, so I rang couriers please who had not picked it up ,so they said they wouldn't pick it up, well guess what it's out for… Read more

delivery Monday, as c CP couldn't deliver I asked CP to return to sender as I didn't want it ,and on ASS written agreement of refund I'd purchased elsewhere, The next day the parcel is on its way back to ASS and I got a document saying that they'd deliver it These guys offer unbelievably bad service, save yourself the pain shop elsewhere .

After submitting a negative review regarding hassles in receiving the correct size of Raceworks 400 series high pressure fuel hose I can now advise that Peter from the customer service team was very responsive, contacting me by phone to advise that the problem was sorted, and following up with several more calls to confirm that the delivery was on… Read more

its way, and a follow up call to make sure I had received the delivery, a much improved response, and retaining me as a customer.

The parts and products at Automotive Superstore are good and priced fairly. Searching for certain items on the online store is easy, and being able to input my car's make and model into the site makes finding what I'm looking for easy. (Sadly, my model of car is difficult to find parts for, but the site still has some parts that fit.) I'll give it 5 stars, but if they had more compatible parts for a 1993 Ford Capri, they would be 6-star worthy.

Absolute trash company to deal with, freight was late, product was faulty and when questioned about a warranty on the product I was told minimum 6 upto 8 weeks for turnaround...no good when your a sole trader

I had an extremely disappointing experience with Automotive Superstore and will not be shopping with them again. After placing my order, I immediately received an order confirmation email. Three days later, I still hadn't received a dispatch notification or tracking number, so I contacted customer service. I was assured that my order would be… Read more

dispatched that day.

A week later, there was still no dispatch notification or tracking information. I sent another email, my husband (whose card was used for the purchase) also emailed, and we received no response. I then tried calling, only to discover there is no phone support for existing orders—you can only contact them via email or SMS.

I reached out again through both channels. Eventually, I received an email stating that my order didn't exist, and after that, complete silence. I also received an SMS asking for my order number, which I provided immediately, but again received no further response.

At that point, I was preparing to lodge a complaint with the ACCC because my payment had been taken and no goods had been supplied.

On the tenth day, [Name Removed] finally responded and advised that the part I'd ordered actually needed to be ordered in. This completely contradicted everything I'd previously been told. After being assured my order was being dispatched, then being told it didn't exist, followed by days of being ignored and receiving vague, misleading responses, I had completely lost confidence in the company.

I asked [Name Removed] to cancel the order, and to his credit, he processed the cancellation promptly. We have received confirmation of the refund and are now waiting for the funds to be returned.

This has been the worst online shopping experience I've ever had. The lack of communication, inaccurate information, and poor customer service were incredibly frustrating. I cannot recommend Automotive Superstore based on my experience.

I ordered several car service parts that were shown as in stock and ready to ship within a few business days. After waiting several weeks, my order had still not been sent. I contacted the company a number of times and was told the missing stock would arrive soon, but the dates kept passing and nothing changed. The item they said they were… Read more

waiting for was still shown on their website as available with a short dispatch time, which was very frustrating.

Based on my experience, I would not order from this company again. I suggest reading recent reviews before buying, even when items are shown as in stock.

Absolutely terrible. Contacted them seeking to purchase wheel nuts for my car. Initially received emails from Guy who sought my VIN number. He replied saying the VIN was incorrect. I took a photo of the VIN and emailed it back along with all vehicle identification plates and had no reply. I contacted them AGAIN and still nothing. Their customer service is appalling.