728 reviews
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AI reviews summary
Boody receives high praise for its exceptionally soft bamboo fabric and responsive customer service, with many long-term customers transitioning their entire wardrobe to the brand. While the majority of feedback is positive regarding comfort and quality, a segment of recent reviews suggests a perceived decline in material thickness and durability. The brand is particularly valued by users with sensory sensitivities, medical recovery needs, and those seeking wireless support.
Pros
Cons
Verdict
Boody is a strong choice for consumers seeking high-comfort basics and reliable customer support, particularly those who prioritise soft, breathable materials. However, potential buyers should be mindful of recent reports regarding inconsistent sizing in bras and a possible decline in long-term durability compared to older iterations of the product.
Boody’s items are really fabulous. They are comfortable, fit to size and never disappoint. My grand daughter was the first to buy some of their items now all the women and two of the men in my family are regular customers. Show details
Reviews with attachments
I initially had a bad experience. After just a couple of washes, the bamboo fabric looks shabby and the garment has developed two large holes on the seam. I initially contacted the company and must have got through to someone who was NOT trained in customer service because I didn't receive any interest. HOWEVER, since that, a lovely lady called… Read more
Myriam from Customer Service was kind enough to reach out and was not only interested in finding out the batch number of the bra and other details so that she could follow it up, but Myriam also very kindly replaced the bra for me.
In times of cost of living crisis, this kind of follow-up by Myriam is to be applauded and I am extremely grateful.
My new bra is Boody's Full Bust Wireless Bamboo FreeMesh in Fig. The colour is gorgeous and the material is soft and very comfortable.
This is a completely different type of bamboo product from Boody, so it's good to know that Boody use several types of bamboo. Myriam is extremely knowledgeable and helpful.
I recommend Boody to anyone who wants to go to breathable, comfort, with a luxury feel. Be it underwear, Sox, PJ’s or lounge wear, the feel is just so smooth and soft. Quality in the workmanship is also something I’ve notice. Never a loose threads or button threads that unravel and buttons fall off. The customer service is excellent, have an issue… Read more
or a mistake made in ordering, they will walk you through the process and get it sorted. Great products, backed up with great customers service.
I ordered 2 tshirt wireless bras in black and beige. The product description said the design had sewn in pads, which is why I chose them. The black bra is great but the beige one does not have sewn in pads and the shape of the cup seems different when you put it on due to different padding- they are not the same bras! I contacted customer service… Read more
and got a response by a bot, suggesting that I might want to try different sizing between colours (?), what, of the same product? Won't buy again as don't trust the product description or the company. Will stick to Bonds
While I would love to give this underwear a five-star review because it definitely is five star underwear, I am so not impressed with customer service, nor the fact there is so much excess labeling, tags, and packaging. I wish I could attach pictures to this site where I could show all of the crap that I had to get rid of just to get to the… Read more
underwear. The Boody underwear that I have had for several years was given to me and did not come with all this garbage. Boody offers a 15% off online coupon if you sign up to get all their emails. I did so. However, no coupon code appeared. Most sites that offer this type of thing give you the coupon code immediately so you can use it when you check out. I contacted the company and did not complete my order the first time because I was hoping I would get the discount code. They contacted me the next day with a coupon code but when I went to apply it, the order page locked up and I was unable to complete the order so I deleted it and started over. However, even after entering the coupon code that I was sent, absolutely nothing happened and I was charged full price. I contacted customer service again and they did absolutely nothing. Why don't you just try refunding me the 15% you promised me? In addition to that, when I received the underwear each individual pair of underwear came with a sewn-in completely irritating plastic / nylon tag in the back. The instructions on this little tag say that all you have to do is gently stretch the waistband and you can just pull the thread out with your fingers. Nope. I spent half an hour with a stitch picker getting the tags out of 10 pairs of underwear. These didn't come with the pairs that I was given several years ago so this must be some new stupidity they thought up, and it's redundant because the same information is stamped directly on to the inside have the panties. Plus, each pair of panties has a cardboard tag on it with a barcode. The same barcode appears on the non recyclable plastic packaging that each pair of panties came with. The packaging says it's biodegradable. Yet more green washing! In order for this material to biodegrade it has to sit out in the sun and rain for about 6 months. And the plastic barcode label that is stuck to the packaging does not biodegrade. Is anyone actually attempting to biodegrade this Packaging? I doubt it. Just more crap in the landfill, along with the cardboard tags which I threw into my wood stove. And, of course, each cardboard tag is attached with yet more plastic. I'm really not impressed Boody. All that said I will probably buy this underwear in the future because I really like the material and it's very comfortable, but please stop greenwashing. Your marketing department must know that 99.99% of people are going to just throw all the packaging into the landfill, so whatever brightspark at your company thought that it was a great idea to put something in "biodegradable" packaging, think again. (I am a Master Recycler in two states. Yes, there is actually a course where we are taught about this type of green washing.) #4 film plastic IS recyclable at most grocery stores in those states/ countries that actually care about the environment. In conclusion, while I do like your underwear, your marketing and customer service are subpar.
Hi Diane, Thank you for taking the time to share such… Read more
i love bamboo clothing as its breathable and super soft, when i was creating my concert outfit for Billie Eilish i knew i needed a bamboo singlet for underneath to help control my temperature while singing and dancing at her concert Show details · 1
Latest follow-ups
I can’t rate Boody customer service high enough , simply outstanding. I recently purchased an item and received another free. When I received my order, the free item was a touch big on me , so I organised an exchange . So easy. Though when I… Read more
received my exchange, it was wrong item in the wrong size I requested and wrong colour. I contacted customer support, who were very apologetic about the mix up and can honestly say all was investigated and taken care of within 1 hour. They even said I could keep the wrong item to give to someone else if I wanted to, I’m giving it to my daughter .as she is that size Wow , I have many Boody clothing items and absolutely love the comfort, the feel and styles. Now I can say I love the support their customer service offers as well, Thank you Boody I’m a lifelong customer xxx
Follow-up · The original item I ordered was the new high waist flare pants in chocolate, which fit perfectly. The free item was a base layer cami in black size L which was a tad too big so returned it for a smaller size M. Boody sent me a white 3/4 sleeve base layer top size S in error, which is what they told me I could keep ( to give to someone or myself) … Read more
I have purchased underwear and just recently lounge pants. I love their products! It's always been an amazing and easy ordering experience with super fast shipping. Sizes are run true to size maybe slightly larger. Show details
Follow-up · These pants have worn extremely well. The fabrics still feels so soft, they are honestly my favourite pair of pants. I wash on a normal 'warm' cycle and tumble dry them on medium heat and they still look and feel like when I bought them. No pilling either!
Never again! I've been wearing Boody undies for 6 months or more now. At first I thought they were good. Soft and comfy. I have 7 pairs. I'm about to throw them all out. Don't be fooled, bamboo is not a natural fibre. It is viscose, a man-made… Read more
fibre made from highly processed bamboo. They take longer to dry on the line than a pair of jeans. Much longer. I didn't take them on my last overseas trip for this reason. But my health is my biggest concern. At 55, I got my first ever fungal infection. I blame these undies. They don't breathe, they make me sweat, and when they get damp they don't dry. The elastic around the legs chafes me when they're damp. The fabric itself rubs sensitive parts that get irritated and sore. I've been tugging at them and uncomfortable for a while now, not really paying it much heed. Eventually I changed into an old pair of cotton undies. Such relief! I'm off to buy a whole new drawer full of organic cotton underwear. I couldn't leave a review on their site either, as a few on here have also mentioned. Interesting.
Follow-up · Follow up.. apparently there were some questions. I followed all care instructions. I live in a sub tropical climate, near coffs harbour NSW. Other products I've tried - I have a couple of bras that I wear in winter, I find them too hot in summer, but they're pretty comfortable.The wireless t-shirt bra is my favourite, gives a pretty good shape… Read more
Hi Dru, Thank you for sharing your experience - we're… Read more
In-depth reviews
I just recieved my order today, and was initially impressed by the look and feel of the material. But after wearing one of the pairs of underwear all day, I've since changed my mind and feel rather duped about them being super soft and comfortable. I did buy the right size, they fit well, not too tight. But the elastic around the leg band is super… Read more
thin, itchy, and irritating. The seam is stitched facing inwards with a small course lip edge (not sewn completely flat). It's left a sore impression/irritation line around my leg/groin/butt lines (again, they're NOT even tight). And they do still ride up a bit into a wedgy despite being the fullest coverage briefs I could find (and theres no way I could order a smaller size to prevent the back riding up). They don't sit as far down on the leg as pictured on the website.. the width from the bottom leg seam to the top waist seam doesn't seem anywhere near as wide as pictured (and they're labelled as the full-coverage briefs). Also, not sure what the tags are made out of (feels plastic?) but they're also super irritating (and huge) and would need to be cut- off which usually just leaves an itchy tag-edge and/ or compromises the seam strength. I feel so disappointed, I ordered 4 pairs with super high hopes. I just wish more underwear made the legline seam a little lower-cut and a little thicker/softer/ flatter.. instead of "sharp" and thin. The thick waistline seam is amazing and comfy. And I did like the t-shirt bra for the few minutes I tried it on for. But all- in- all I feel like I wasted my money. I haven't opened the other 3 packs at all and am hoping for a refund.
Hi Victoria, Thank you so much for taking the time to… Read more
Recently I was introduced to Boody Boyleg underwear and leggings by my sister, Boody is all she wears. Due to the beautiful material and no seams. It makes these Knickers the best I’ve ever worn, in fact it feels like you have nothing on, so it’s out with the old and in with the new, a drawer full of Boody underwear and tights for me first up. I’m… Read more · 1
slowly changing over, I’ve thrown nearly all my underwear out as I’m replacing it all with Boody. I feel at 58 I deserve to wear comfy knickers lol I also had a problem with a pair of tights, I think they may have been too small for me but the stitching in the crutch came undone the first time I wore them. I took a photo and emailed Boody. They responded within an hour, I couldn’t believe it. They immediately refunded me the money to purchase a new pair, in the next size up, they didn’t even request I send them back, they trusted me, and I now trust them after this experience. Boody followed me up with emails etc ensuring I was happy. Best customer service ever… A new and forever Boody wearer… Thanks Boody Team
If you've been conned into buying everything from the "classic" to the "light n' loaded" underwear items from Bonds ever since the dawn of time, it might be time to reconsider an alternative. Ever since childhood we were bought tons of the stuff. Then into adulthood we bought every "latest & innovative" product they could dream up, yet we never… Read more · 1
found a single item that truly fits US! Funny about that... Anyway I simply urge you to try out a few products from Boody!!! I hesitated at the unknown factor initially. But so many positive reviews online had to be some indication?! Once my new underwear & crop tops arrived for me to try on, I finally felt comfortable for the first time in way too many years!! I cannot express how important that feels to a woman of any age or size!! Almost literal tears of joy level happiness! Boody products are soft, stretchy & supportive in all the places they need to be for every individual. They hold up perfectly after I couldn't count how many hundreds of washes & are seamless under clothing. The deals on their website are worthwhile to stock up on sizes or colours that you prefer. Thank-you for such a brilliant alternative for Australian women (worldwide too!) I only wish I'd discovered your store sooner.
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Positive reviews
I definitely would and do recommend boody products. I have maybe 10 of the racerback bralettes and love them. The quality and material is very comfortable. I had an inquiry a couple of weeks ago and they were very prompt with sorting things out for me. I’m a big fan. Show details
I truly love my silky feeling pyjamas. They are heaven to wear and keep me warm without getting too hot. They look and feel wonderful. Thankyou! I’m just loving them. Show details
My wife and I spend a lot of time on the water and we believe in “layering”. We bought some Boody base-layer long sleeve tops and they arrived yesterday. I had to try mine straight away. Well, it was fantastic – correct fit, soft and warm. It actually feels luxurious.
Negative reviews
If you are in the US, you will overpay for faulty items. Product was ridiculously small. Delivery took 2 weeks Product cost was $25.00 USD Shipping was $8.00 USD Printing Label and Return was $8.25 Return credit amount was $18.00, after charging $32.00, that's $18.25 spent out for one item that I do not have. Basically spend $18.25 to open a package and place it back in the bag. Show details
Hi Annie, Thank you for your review. We're sorry your… Read more
Disappointed & Confused Boody purports to be sustainable yet they attach clothing tags with hard plastic tabs that do not break down in the environment. They also use a form of plastic wrap which is unimpressive. I just purchased a pair of their newly advertised ‘Forme’. They are unimpressive, bulky & shapeless. I have been a purchaser for in… Read more
excess of a decade; doubt I will be so in the future due to these poor features. There are true sustainable products in the marketplace, go look for them.
Hi Beverley, Thank you for sharing your feedback and for… Read more
I received a voucher for $50 to use at Boody from my lovely friend. Its now the 9th of May and I have still not been able to use it. Voucher constantly doesn't work, then I have asked for help and go around a merry-go-round with the customer service "A.I Assistanct - Riley" - nightmare. Then, the voucher seems like it will work but no items on… Read more
their website will load no matter which browser I use. Its so frustrating. I have nearly given up. I don't trust this company anymore. I'll look elsewhere for bamboo products.
Hi Frances, We’re really sorry to hear about your… Read more
Recent reviews
I bought 5 new sky blue full briefs and they are a gorgeous colour. Such soft briefs as always. Great delivery and I was able to keep track when my parcel left Australia and when it was going to turn up. Very happy Boody lady Show details
Wow! Wow! Wow! Talk about customer satisfaction. I can tell you first hand that Boody has 100% customer care satisfaction points from me. They genuinely care about the happiness of their customers even when an issue has not occurred due to anything they've done. On a recent purchase, my delivered parcel was intentionally torn during transit,… Read more
hands pokes in and an item taken. On contacting Bood, they did everything right. They replaced my missing item plus included a gift. Seriously, these days who actually does this? Boody does. Thank you so much from the bottom of my heart. As a long term loyal customer, I can genuinely say that I will be with you and wearing Boody forever.
I have tried many different types of bras and I have found Boody to be the best and most comfortable I was overweight and even then their bras fitted me . Even as I lost the weight and bought more bras they were great I will definitely continue to buy more Show details
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I have been buying Boody online for years and love their range of underwear, lounge wear, nightwear and socks. Their prices are fair and I have never had any problem. Yesterday I received a package which was 1 item short. I contacted Boody about this and sent photos of the package and contents. I suspect the problem occurred during transit but… Read more
Boody immediately replied to me and investigated. There were definitely 3 items when the package was sent so I am going to contact the postal carrier. I was delighted to hear today that Boody have sent me the missing item plus a bonus pair of socks. This confirms to me that they are a genuine company who look after their customers and their public relations are excellent.
Your mesh products are my new obsession. They feel modern and luxurious, but also super comfy at the same time! No easy feat. I am also absolutely in love with your period-wear. I wish I had tried them sooner! They are absolutely a life-changing product and I can’t believe I didn’t adopt this product years ago. I rave about them to all my girlfriends now. They are a MUST-HAVE in my opinion! Show details
Love your products. Comfortable, durable and a great range. I especially love the racerback bra. It is comfortable and solves the problem of constantly falling bra straps. I also enjoy the feature colours. Show details
The customer service at Boody is 5 star. In days where it has become extremely stressful to get responses and/or resolution of issues, I wish we had more companies like Boody. The two members of their team who dealt with my questions were fast to response, seeking my feedback and found a solution to my problem. I love the nightie I bought, the… Read more
material is wonderful to wear but most of all will I remember the care they took from a customer service perspective. I highly recommend the products and company.
The quality of bras is great. I bought 2 different styles and sizes. Decided to exchange one. Return process was easy. But my return parcel was lost with Aupost. As soon as I wrote to customer service with this problem I was told that I will receive my exchange anyway. Fantastic customer service! Show details
I ordered a pack of 5 pairs of knickers, which were well priced and arrived within 2 days. I was thrilled with the very prompt service and the knickers fit perfectly. Show details
Great prodcts and excellent customer service! I paid the small, additional (optional) charge for free returns on my order. I was pleasantly surprised when the refund on my returns appeared in my account the same day I put them in the post - before Boody had received them.
I had a very bad rash and could only wear very soft material, this is how I bought my first Boody items in a pharmacy, I bought lots more after that. The look and feel of Boody clothing is just magnificent, soft, cooling, or at the same time warming. I sleep in the items and wear them during the day. I am a truly fan now. The service and professionalism of the team is outstanding. I can only highly recommend this brand and the company! Show details
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Thanks for your feedback, Rachael. We’re really sorry for… Read more