606 reviews
AI reviews summary
The overall sentiment for Brisbane Plumbing and Drainage is overwhelmingly positive, with a high volume of reviews praising the technical proficiency and professionalism of the staff. Customers frequently highlight the speed of emergency repairs and the thoroughness of installations for hot water systems, toilets, and tapware. However, a significant segment of critical feedback warns of extreme price gouging, with some reports of quotes and charges being more than double the market rate.
Pros
Cons
Verdict
Brisbane Plumbing and Drainage is a highly reliable choice for urgent, high-quality plumbing repairs and professional service. However, due to recurring reports of excessive pricing, consumers should obtain a secondary quote for non-emergency installations to ensure competitive rates.
Reviews with attachments
Needed a new storm water pipe put in due to tree roots. Brad looked after us with his great workers Shane , Jack, Nathan and Drew the digger thank you for a great job.
We’re very happy with the whole process. Dion was very friendly and very helpful.
I’m very happy with Dion’s service. Following an urgent request he attended late in the evening to help with a dripping tap, which turned out to be a bigger problem than expected. He was able to get the water back on for me in time for the family to come over and watch state of origin, and then was able to come back during the week to complete the… Read more
rest of the works. I was very happy with his professionalism and friendliness. Thank you very much, Dion.
Wanted a new toilet cistern and seat installed, called Brisbane plumbing and drainage who sent out Shane. Shane was fantastic gave us a couple of options and then once we decided on what we wanted he went and got the parts and installed it straight away. Can’t fault his work or service.
Dion was an exceptionally competent and kindly technician who did a great job and explained everything as he went. His expertise is much appreciated. Yesterday Jake was similar in how he dealt with the job and found the fault quickly and efficiently. He was also very friendly and communicative. Thank you to Brisbane plumbing and drainage. We would recommend you where ever requested by friends.
It’s a wonderful job, definitely a wonderful job. Clean and everything done, and very quick! I expected a bigger cut and was happy with how small the hole in the wall is
My hot water system was leaking everywhere so I called Brisbane plumbing and drainage who sent out Shane to have a look, Shane determined that the tank had ruptured inside and needed replacing and has organised for one to be done the same day. Very happy with Shane service and knowledge he was great.
Shane just installed our new toilet for us that he quoted the other day, it looks fantastic and I’m so happy with his service and his work. He did a great job.
Just had some plumbing works done by Shane from Brisbane plumbing and drainage who did a fantastic job really happy with his work.
Good with the key job and very good at investigating other plumbing issues. Barbara
Shane came out today to remove a sink disposal unit and found that our sink had holes rusted in it and organised to get a new one. Replace it all straight away. Super happy with his work and our new sink.
We always look forward to having you, Dion because you’re always so helpful. We discuss our problems with you and you come up with answer…if there is one!
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Shane installed a new heat pump hot water system for me today and Alex did some electrical work. They were both fantastic and very lovely to deal with. Explained everything thoroughly. I couldn’t be happier with their work and their service. Show reply
We had water leaking everywhere through our yard and out onto the street from a broken water main. Shane arrived promptly, quickly located the problem, and had it repaired in no time. His workmanship was professional, efficient, and of a high standard. The leak was fixed properly, and we couldn’t be happier with the result. We are extremely happy with the service and would highly recommend Shane to anyone needing plumbing repairs.
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Shane recently installed three new basin mixer taps for us and fitted new isolation valves underneath each one. While he was here, he also fixed our kitchen mixer and restored the flow rate back to what it should be, which was fantastic. What really impressed us was that he carried out this extra work at no additional charge as a complimentary… Read more
service. Shane was professional, efficient, and clearly takes pride in his work. We are absolutely thrilled with the result and highly recommend Shane to anyone looking for quality plumbing services.
Latest follow-ups
Travis went ubove & beyond to fix my shower, he was a genuine caring person I would recommend him to anybody.
Follow-up · Please take my review about Travis out of your system. Thank you.
Anthony and Rah did a fantastic job with my re roof on the back of my house
Follow-up · Cost was very reasonable, clean up perfect and given the extent of the work, several days.
Shane and Nathan from Brisbane plumbing and drainage just installed two new water filter set up for me. They did a fantastic job. Very happy with their work. Show reply
Follow-up · Everything is good. The plumbers came when they said the would and left everything tidy. I will use them next time I need a plumber.
Positive reviews
Had a massive stormwater job done by Matt, Caleb, Jared, Tom and Ron, the boys were absolutely fantastic. Can’t praise them enough for all the work they did and they’re fantastic attitudes then had the pleasure of having Brisbane plumbing and drainage and shine around to do a follow-up inspection on the work and make sure everything is still going well. What an absolute pleasure to deal with this company. Highly recommend these guys.
Shane and Ronald came out and cleared a severely blocked drain we had and replaced two toilets while they were here. Did a fantastic job. Very happy with the service and the work they did.
Shane came out today to reinspect and measure for a job that I want to be done. That was quoted previously. Shane was nice and polite. Very happy with his service.
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Negative reviews
I was a loyal customer of theirs until today. I have been a repeat customer of theirs for some time and this means nothing to this money hungry company. We were in need of a hot water system asap and they knew this and quoted $5500 for a hot water system. At this.point I should have researched other companies, however I trusted this company after… Read more
all I was a repeat customer. I went ahead with the install and later found an ad for installed system of exact same brand model and volume for $2300 installed. They had overcharged me.$3200. To top this off they then had the nerve to add on $2700 to inspect drain and pulse some water down. We now have a hole in the ground and a hole in the pipe where they accessed. They then quoted $26000 to reline 8 segments of pipe. We aren't much. We are a family that like many are struggling with rising living costs and to then have a company take advantage of people makes me incredibly upset and annoyed..please, anyone needing a plumber, DO NOT USE this company. I'm also submitting a complaint to the ACCC so others dont get scorched.
If you need a plumber for an emergency plumbing job then your in the right place. they do charge like a wounded bull tho be prepared to empty your wallet as they make $1900.00 per hour plus parts I've just paid just under $1300 for 30 mins work to fit a $300.00 valve to the hot water system. They were very professional and called to let me know… Read more
they were over 2 Hours late and let me know the cost up front. Also note they have a standard review of 5 stars and an auto comment stating very happy with work so don't believe all the reviews on their site.
We sought a quote for a garbage grinder that just fallen off its bracket (mount) and had displaced the nearby pipe. Had [Name Removed] come around to quote who quickly told us that the entire plumbing needed to be replaced. It clearly did not need replacing only reconnecting however when we questioned this, we were told that this was absolutely… Read more
necessary. Nothing was broken. We were quoted almost $1000 for the job. We subsequently sought a second quote which came in at $250, which would be the absolute maximum charged. We consider Brisbane Plumbing and Drainage to be engaging in opportunistic price gouging. We later received a call from their service manager who advised us that our response was unacceptable even though he was quite rude himself and, as a service manager, achieved nothing. We swore at the situation however never did we swear or abuse [Name Removed]. [Name Removed] had a few words to say to us at the door as he was leaving. Will never ever use or recommend Brisbane Plumbing and Drainage as, in our opinion, are trying to take customers for a ride and undertake works that are not required and overpriced.
Recent reviews
We just had Shane around to do a complementary annual inspection on some drainage work we had done previously, Shane was a pleasure to deal with and did a comprehensive inspection including camera footage of inside the drains. Highly recommend this company they are fantastic.
Had a leak from my toilet and called Brisbane plumbing and drainage who sent out Shane, he quickly diagnose the problem and found that it was the inlet valve that was leaking and had one on board so he replaced it straight away from me. Very happy with the service and Shane‘s work.
Shane came out today and repaired a leaking tap - very professional, attention to detail and respectful. Had the parts on board and the job was nailed quickly, tested and back in working order without delay. Great work mate and highly recommended!!
Had a stormwater issue that Shane came up with a solution for then organised to have it resolved, Jared and Tom came out with Shane yesterday and the boys ran a new stormwater line and installed two stormwater pits. They did a excellent job and then Shane came back out to high-pressure water jet. The other lines to make sure they were all clear of… Read more
debris and flowing properly. And got a toilet replaced a couple of days before this.Very happy with their work andservice.
Just had Shane around to unblock a section of the kitchen waste pipe and repair a damaged section under the house, Shane did a great job got it done in no time very happy with his work and service.
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