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2Brisbane Plumbing and Drainage

Brisbane Plumbing and Drainage

 Verified🏆 2026
2Brisbane Plumbing and Drainage
4.9

606 reviews

Positive vs Negative
94%6%
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Customer Service
4.7
Timeliness
4.9
Job Satisfaction ?
4.7
Rates and Fees
4.6

 AI reviews summary 

The overall sentiment for Brisbane Plumbing and Drainage is overwhelmingly positive, with a high volume of reviews praising the technical proficiency and professionalism of the staff. Customers frequently highlight the speed of emergency repairs and the thoroughness of installations for hot water systems, toilets, and tapware. However, a significant segment of critical feedback warns of extreme price gouging, with some reports of quotes and charges being more than double the market rate.

Pros
Exceptional Response Times: Technicians often arrive within the hour or on the same day, including after-hours, Sundays, and public holidays.
Professional Conduct: Staff members, particularly Shane and Liam, are consistently described as polite, informative, and respectful of property, often leaving work areas clean.
High-Quality Workmanship: Installations and repairs are frequently noted for being "neat," "tidy," and "professional," with specific praise for complex pipework and drainage solutions.
Thorough Communication: Plumbers provide detailed explanations of issues, offer multiple resolution options, and walk customers through the completed work.
Cons
Significant Price Gouging: Multiple reports indicate quotes for hot water systems and repairs are significantly higher than competitors, with one instance of a $5,400 quote for a service valued elsewhere at $2,300.
Aggressive Sales Tactics: Some customers felt pressured by "money-hungry" behaviour, alleging that technicians recommended unnecessary full-system replacements for minor issues.
Lack of Upfront Pricing: Complaints exist regarding work being carried out without itemised quotes or transparent breakdowns of labor and parts costs.
Questionable Review Authenticity: A reviewer flagged concerns that the high volume of 5-star reviews may be influenced by automated prompts or "standard" templates provided by the company.
Verdict

Brisbane Plumbing and Drainage is a highly reliable choice for urgent, high-quality plumbing repairs and professional service. However, due to recurring reports of excessive pricing, consumers should obtain a secondary quote for non-emergency installations to ensure competitive rates.

606 reviews
5 Pam N  · Shane came out late Friday afternoon and clear the block drain for me very happy with his work.
5 Louise J  · Shane and jack have been fantastic with our bathroom renovation.
5 Andrew T  · Shane came out and fixed our toilet today very happy with his work.
5 Jaqueline  · Shane came out and serviced some taps for us today. He did a fantastic job. Very happy with his service.
5 Rick Mason  · Shane came out today to give me a quote on some guttering for my shed, he was very honest and easy to deal with very happy with Shane.
5 Michelle Bourne  · Dion is a diligent worker Service with a smile always He cleared my kitchen and cleaned by bathroom drain He always listens to me

Reviews with attachments

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Rose
RoseQLD2 posts
  Verified

Needed a new storm water pipe put in due to tree roots. Brad looked after us with his great workers Shane , Jack, Nathan and Drew the digger thank you for a great job.

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Wendy Dean
Wendy Dean
  Verified

We’re very happy with the whole process. Dion was very friendly and very helpful.

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Fran
FranQLD5 posts
  Verified

I’m very happy with Dion’s service. Following an urgent request he attended late in the evening to help with a dripping tap, which turned out to be a bigger problem than expected. He was able to get the water back on for me in time for the family to come over and watch state of origin, and then was able to come back during the week to complete the… Read more

rest of the works. I was very happy with his professionalism and friendliness. Thank you very much, Dion.

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Stephen M
Stephen MQLD
  Verified

Wanted a new toilet cistern and seat installed, called Brisbane plumbing and drainage who sent out Shane. Shane was fantastic gave us a couple of options and then once we decided on what we wanted he went and got the parts and installed it straight away. Can’t fault his work or service.

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Peter R
Peter R
  Verified

Dion was an exceptionally competent and kindly technician who did a great job and explained everything as he went. His expertise is much appreciated. Yesterday Jake was similar in how he dealt with the job and found the fault quickly and efficiently. He was also very friendly and communicative. Thank you to Brisbane plumbing and drainage. We would recommend you where ever requested by friends.

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Doug Reyes
Doug Reyes
  Verified

It’s a wonderful job, definitely a wonderful job. Clean and everything done, and very quick! I expected a bigger cut and was happy with how small the hole in the wall is

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Tina D
Tina D
  Verified

My hot water system was leaking everywhere so I called Brisbane plumbing and drainage who sent out Shane to have a look, Shane determined that the tank had ruptured inside and needed replacing and has organised for one to be done the same day. Very happy with Shane service and knowledge he was great.

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Gail_J
Gail_J2 posts
  Verified

Shane just installed our new toilet for us that he quoted the other day, it looks fantastic and I’m so happy with his service and his work. He did a great job.

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Matilda M
Matilda MQLD
  Verified

Just had some plumbing works done by Shane from Brisbane plumbing and drainage who did a fantastic job really happy with his work.

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Barbara Firth
Barbara Firth
  Verified

Good with the key job and very good at investigating other plumbing issues. Barbara

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Jennifer H
Jennifer HQLD
  Verified

Shane came out today to remove a sink disposal unit and found that our sink had holes rusted in it and organised to get a new one. Replace it all straight away. Super happy with his work and our new sink.

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Lynette
Lynette2 posts
  Verified

We always look forward to having you, Dion because you’re always so helpful. We discuss our problems with you and you come up with answer…if there is one!

Find out how Brisbane Plumbing and Drainage compares to other Plumbers

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Diana S
Diana SQLD2 posts
  Verified

Shane installed a new heat pump hot water system for me today and Alex did some electrical work. They were both fantastic and very lovely to deal with. Explained everything thoroughly. I couldn’t be happier with their work and their service. Show reply

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Tom G
Tom G
  Verified

We had water leaking everywhere through our yard and out onto the street from a broken water main. Shane arrived promptly, quickly located the problem, and had it repaired in no time. His workmanship was professional, efficient, and of a high standard. The leak was fixed properly, and we couldn’t be happier with the result. We are extremely happy with the service and would highly recommend Shane to anyone needing plumbing repairs.

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David T
David TQLD
  Verified

Shane recently installed three new basin mixer taps for us and fitted new isolation valves underneath each one. While he was here, he also fixed our kitchen mixer and restored the flow rate back to what it should be, which was fantastic. What really impressed us was that he carried out this extra work at no additional charge as a complimentary… Read more

service. Shane was professional, efficient, and clearly takes pride in his work. We are absolutely thrilled with the result and highly recommend Shane to anyone looking for quality plumbing services.

Latest follow-ups

Carol George
Carol GeorgeQLD
  Verified

Travis went ubove & beyond to fix my shower, he was a genuine caring person I would recommend him to anybody.

 Follow-up  · Please take my review about Travis out of your system. Thank you.

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Helen
HelenQLD
  Verified

Anthony and Rah did a fantastic job with my re roof on the back of my house

 Follow-up  · Cost was very reasonable, clean up perfect and given the extent of the work, several days.

June G
June G2 posts
  Verified

Shane and Nathan from Brisbane plumbing and drainage just installed two new water filter set up for me. They did a fantastic job. Very happy with their work. Show reply

 Follow-up  · Everything is good. The plumbers came when they said the would and left everything tidy. I will use them next time I need a plumber.

Positive reviews

Edward M
Edward MQLD
  Verified

Had a massive stormwater job done by Matt, Caleb, Jared, Tom and Ron, the boys were absolutely fantastic. Can’t praise them enough for all the work they did and they’re fantastic attitudes then had the pleasure of having Brisbane plumbing and drainage and shine around to do a follow-up inspection on the work and make sure everything is still going well. What an absolute pleasure to deal with this company. Highly recommend these guys.

Vandana
Vandana QLD2 posts
  Verified

Shane and Ronald came out and cleared a severely blocked drain we had and replaced two toilets while they were here. Did a fantastic job. Very happy with the service and the work they did.

Wendy
Wendy
  Verified

Shane came out today to reinspect and measure for a job that I want to be done. That was quoted previously. Shane was nice and polite. Very happy with his service.

Find out how Brisbane Plumbing and Drainage compares to other Plumbers

Know better, choose better.

Compare all

Negative reviews

Mark S.
Mark S.4 posts
  Verified

I was a loyal customer of theirs until today. I have been a repeat customer of theirs for some time and this means nothing to this money hungry company. We were in need of a hot water system asap and they knew this and quoted $5500 for a hot water system. At this.point I should have researched other companies, however I trusted this company after… Read more

all I was a repeat customer. I went ahead with the install and later found an ad for installed system of exact same brand model and volume for $2300 installed. They had overcharged me.$3200. To top this off they then had the nerve to add on $2700 to inspect drain and pulse some water down. We now have a hole in the ground and a hole in the pipe where they accessed. They then quoted $26000 to reline 8 segments of pipe. We aren't much. We are a family that like many are struggling with rising living costs and to then have a company take advantage of people makes me incredibly upset and annoyed..please, anyone needing a plumber, DO NOT USE this company. I'm also submitting a complaint to the ACCC so others dont get scorched.

Matthew C
Matthew CQLD
  Verified

If you need a plumber for an emergency plumbing job then your in the right place. they do charge like a wounded bull tho be prepared to empty your wallet as they make $1900.00 per hour plus parts I've just paid just under $1300 for 30 mins work to fit a $300.00 valve to the hot water system. They were very professional and called to let me know… Read more

they were over 2 Hours late and let me know the cost up front. Also note they have a standard review of 5 stars and an auto comment stating very happy with work so don't believe all the reviews on their site.

Nikki
NikkiQLD4 posts
 

We sought a quote for a garbage grinder that just fallen off its bracket (mount) and had displaced the nearby pipe. Had [Name Removed] come around to quote who quickly told us that the entire plumbing needed to be replaced. It clearly did not need replacing only reconnecting however when we questioned this, we were told that this was absolutely… Read more

necessary. Nothing was broken. We were quoted almost $1000 for the job. We subsequently sought a second quote which came in at $250, which would be the absolute maximum charged. We consider Brisbane Plumbing and Drainage to be engaging in opportunistic price gouging. We later received a call from their service manager who advised us that our response was unacceptable even though he was quite rude himself and, as a service manager, achieved nothing. We swore at the situation however never did we swear or abuse [Name Removed]. [Name Removed] had a few words to say to us at the door as he was leaving. Will never ever use or recommend Brisbane Plumbing and Drainage as, in our opinion, are trying to take customers for a ride and undertake works that are not required and overpriced.

Recent reviews

Brenton W
Brenton W
  Verified

We just had Shane around to do a complementary annual inspection on some drainage work we had done previously, Shane was a pleasure to deal with and did a comprehensive inspection including camera footage of inside the drains. Highly recommend this company they are fantastic.

Peter I
Peter I
  Verified

Had a leak from my toilet and called Brisbane plumbing and drainage who sent out Shane, he quickly diagnose the problem and found that it was the inlet valve that was leaking and had one on board so he replaced it straight away from me. Very happy with the service and Shane‘s work.

Michael C
Michael CQLD
  Verified

Shane came out today and repaired a leaking tap - very professional, attention to detail and respectful. Had the parts on board and the job was nailed quickly, tested and back in working order without delay. Great work mate and highly recommended!!

Philip K
Philip KQLD
  Verified

Had a stormwater issue that Shane came up with a solution for then organised to have it resolved, Jared and Tom came out with Shane yesterday and the boys ran a new stormwater line and installed two stormwater pits. They did a excellent job and then Shane came back out to high-pressure water jet. The other lines to make sure they were all clear of… Read more

debris and flowing properly. And got a toilet replaced a couple of days before this.Very happy with their work andservice.

Vicki C
Vicki C
  Verified

Just had Shane around to unblock a section of the kitchen waste pipe and repair a damaged section under the house, Shane did a great job got it done in no time very happy with his work and service.

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