Compare The Market

Very proactive company, I received calls the same day and following day, I wasnt able to talk at the time but was able to call back later that day. The person I spoke with (Tim..?) Was really lovely, he walked through everything with me and helped to pick the best options for me and my family. I always recommend Compare the Market to anyone. Show reply

Fast, easy and professional, saved money too. Very impressed and happy. Show reply

I rang Compare the Market to get some quotes for my son’s new car, and I was so disappointed. The person I spoke to said they don’t have a proper… Read more

call centre—you have to do everything online. That’s a terrible way to get customers. I seriously doubt they’ll earn any commissions from the services they supposedly signed me up for. Having David Koch as an ambassador clearly isn’t helping! In the end, I had to do all the legwork myself.

Was very helpful in locating more economical gas and electricity provider. Show reply

Lachlan P from comparethemarket (health insurance) is without a doubt the best telemarketer I've ever had an interaction with in my life hands down (I could go on and have to others elsewhere haha). If I was in the business for such an employment position needing to be filled, Lachlan P would be my first choice. I would've offered him a job if i… Read more ·  1

could have!

Like anyone these days, a call from an unsaved number cues an immediate resistance to engage in the conversation even if you consented to being called... Why, because more often than not I (like most people) end a call like that either feeling pushed for a sale, or as though the caller was impersonal throughout the process. Alas! Lachlan P enters the scene... My partners phone rings within moments of her entering our details into compare the market. Flabbergasted, by the time from which details were entered and the call came through to her, shock initially lead the exchange. Unbeknown to Lachlan, the call was on speaker and I initially sat in my usual response to the given situation (here we go again... [eye roll and sigh]). My habitual response to the situation was extinguished almost immediately because my partner and I were taken through the process without any hesitation on our end. For the first time ever my only concern was that I wanted to give some telemarketer my money. WTH?!?

Whilst I would presume trained to some the necessary extent... Lachlan P has something I believe most people aren't taught by such a job position, maybe at best encouraged... The perfect amount of personability and what genuinely felt to be an authentic positive desire to help (most average telemarketers or sales representatives try, but people read between the lines if you get what I'm saying) . I only ever write reviews when I mean it and genuinely want to. Whoever Lachlan P's Managers are better be paying him more than any other telemarketers in the Industry I (and likely most others) come across because If Lachlan P wanted to, I reckon he could get paid a more than healthy sum working somewhere that genuinely values such an employee (if he is not already). Thanks for your help Lachlan P!!! PS, I do not have any reason to believe Comparethemarket do not look after Lachlan or there staff, all I'm saying is it would be within there best interst not to lose Lachlan P as an employee if its an option.

PPS, If somone at comaprethemarket is considering whether to promote Lachlan P, I believe you would be silly not to. Just saying.

The old saying is if you can’t afford travel insurance then you shouldn’t travel. I hate paying travel insurance simply because I never make a claim. And I wouldn’t like to try either but it’s a necessary evil. Like all insurances, travel insurance is not cheap especially as you get older. Every time I travel I go online reluctantly looking for… Read more ·  1

the best possible deal. They try and sell me everything when all I want is medical only. One company Zoom says they do not provide medical only for people my age even though I have no medical problems and I have never made a claim which must count for something but it doesn’t. Aren’t insurance premiums all about the risks and I’m not a risk. I tried Compare The Market which provided me with many companies who did medical travel insurance only and at a reasonable price too. Through them I was able get rid of all the extras which lowered my premium substantially. They gave me a great choice of insurance companies, so well done Compare The Market for making it a competitive market place and we all know competition is great for consumers.

Not a complaint about the company itself but a staff member named Anthony. I put my expression of interest online and received a phone call from Anthony. The reason I was looking into health insurance I have a new born baby and there is a possibility he would need a procedure done. I already had private health insurance but I was looking at other… Read more

alternatives to add my son on. Anthony tried to do his best to absorb his options with me but what he was offering wasn’t suitable for my needs I explained to him what was important to me and he advised that my sons future procedure wouldn’t be covered because it was within the waiting periods which I understood. I was looking for hospital and extras cover he went through a few options with HCF but I was quoted $260 and I explained it wasn’t affordable he then quoted $130 a fortnight however it wasn’t covering me for extras cover so I advised Anthony it wasn’t suitable for me and his tone completely changed and made a comment saying what’s more important to you having extras cover or your son. I was made to feel like a bad mother and he started to patronise me it got to the point he was trying to pressure sell to me and he was just desperate for a sale. I put a complaint forward to customer resolutions team and I got a lovely manager named Karina who had listened to the call and was very disgusted with what she heard on the phone. Karina was very apologetic and had escalated things with Anthony’s direct manager. The reason I am writing this review is to raise awareness for those who are in a vulnerable position needing some help with looking at health insurance. Anthony doesn’t care about you as an individual like what he says he wants to do he is just after your sale. Thank you Karina for your help you have heard my concerns with the comment that was made to me and how he made me feel.

Kane was superb, professional, efficient and patient. Took his time to make sure the cover I changed to not only saved me a lot of money but still covered everything I will be needing. Gold star. Show reply

Highly recommend! Our customer service officer, Enola, was fabulous!! Provided excellent information and support in selecting the appropriate level of health insurance we were after as well as was friendly and listened to needs. Show reply

I received a quick and pleasant surprise from this ‘Comparison’ website, I’m very happy with the insurance cover, it was quick and easy to except the offer for my contents cover. Show reply

The overall experience was mixed because although most of our major concerns were addressed your consultant overlooked or made assumptions without asking about our preferences for (a) the hospital excess, and (b) our preferred monthly premium… Read more

payment method. This required us to have to contact nib Health Insurance to address these issues and thankfully we spoke with an excellent consultant there who helped us modify our account details and was able to make suggestions which further improved our membership experience.

Felt not really advised about different options. Operator first felt friendly then got super pushy. I think I will cancel the service again. Got up sold, not really what I wanted but more

They dont compare the Market, it is really misleading, they only compare Auto and General policies. I got results from ING, Coles, Budget, Oceania and Ozicare, all of which are under written by Auto and General. Insurers not with Auto and General "Could not provide a quote" and they were AHM and Some other brand. None of the Auto and General… Read more

brands offer low excess/no excess windscreen cover as standard. When selecting the low excess option, it adds $20 on average per month to the cover. Whats the point then if that is the case?

I have recently been given a diagnosis of Type 1 diabetes (latent autoimmune diabetes in adults) and under recommendation by my nurse practitioner, I was looking for a health insurance to cover my specifically insulin pumps and other associate health related issues that may affect me. I went to the Compare The Market website to assist and save me… Read more ·  1

time filtering through the various health insurance funds that would provide maximum coverage for my new chronic illness. I was contacted immediately by Vienna who for an hour listened to and explained why NIB was the best for me and my needs in navigating a chronic illness. She was very upbeat and enthusiastic and listened carefully to everything I had in my head. She even contacted a specialist to confirm coverage for insulin pumps which went above and beyond than what I had expected. I had also previously done my own research prior to contacting Compare The Market and NIB was the one that was outlined as the best for my needs so once Vienna confirmed NIB as the best health insurance fund for me, I knew the information and research did herself was genuine.

Thanks Vienna for everything today and explaining everything so thoroughly with a great attitude!

Shopping for private health insurance is very complicated but with compare the market and in particular the legend Josh, made this whole process so smooth and effortless. Huge shout-out to him for his professionalism, knowledge, friendliness and non-biased attitude in helping me pick the right cover. Would recommend these guys to anyone. Show reply

Was confused with private health insurance for many years. Finally took a callback from FRANCESCO who spent over an hour with me on the phone and explained every question I had and the complex nature of private health. I walked away with a great understanding he called back as requested at a later date and I signed up. Could not be happier with this blokes help he went above and beyond! Asset to your company Show reply

2nd time user with Compare the Market and one who is a little hesitant and unfamiliar with online stuff .... Wow, the ease in getting results to help in the anxious negotiating with my insurers because of what Compare The Market showed me was amazing. Saved nearly $500 over the year on my car insurance. Show reply

We had been with our current insurer for the past 27 years. Our home and contents insurance had escalated to the stage where we could not afford the full cover offered - including flood insurance. We sought to delete the flood insurance and our current insurer was still way more costly. We went with an insurer who currently had our care insurance - this saved us over $800. Show reply

I compared and received multiple results that were cheaper than my existing insurer. My only issue was that the results didn't work well with my browsers of choice – Safari and Firefox. I couldn't just click forward on the options to see the PDS. The work around was to do comparison, check out the PDS, and then click forward. Show reply

Was directed through my choices with easy language and not rushed by person on the other end. Not being techno saffy I find filling in sections quite daunting so I really appreciated having someone assist me in applying Show reply

Easy to navigate, great to compare options. The only thing I’d have appreciated would be more filter options when comparing, as there were specific policy covers I was weighing up and had to click in to each (or 3 at a time when comparing) to figure out ones that had the cover I needed. Show reply

I just thought I'd give it a try on my latest house insurance renewal and the result was amazing. Not only did I save nearly $1000 on my policy but it was so much easier to use than the insurance company's own website. Show reply

I chose this comparison service to find a better deal on comprehensive car insurance. After answering all the initial online questions truthfully, it gave me a range of quotes. I selected what I thought was the most appropriate and cost effective at $635. After selecting that provider and completing the process online, the final price for 12… Read more

months was $917. I find this to be very misleading and deceptive, and a complete waste of time. Not recommended.

Sahra from Compare The Market went above and beyond with helping me choose the best private health care provider (I'm a 31-year-old signing up for the first time with no knowledge in this area) based off my personal circumstances. She listened attentively to my questions and circumstances, and I sincerely thought her thorough explanation and… Read more ·  1

guidance was unbiased and suited to me as an individual. Everything was clear and made sense. The process was smooth and I couldn't imagine a better experience.