Elite Supplements

Whoever was in store that day, was a legend! Gave very helpful information, good supplement recommendations. Slept great and enjoyed the training session with the new pre workout. Show reply

I only have basic knowledge about supplements and I had so much help from the manager on brand, flavour and price range. Definitely a lot friendlier and welcoming than every other supplement store I’ve been to and decided not to spend my money there so I’m glad I chose elite supplements as my place. The place and floors are very clean I definitely will be returning. :) Show reply

Friendly staff and decent gym bods or eye candy depending on the perspective . Either is a very good image for a supplement store The store was well laid out and the staff is knowledgeable Show reply

The duo from Blacktown NSW that helped me out with pre workout advice on Saturday was outstanding. The gentleman saved me from using a Temu MuscleN brand and suggested their ultra caffeinated pre workout. They both had a lot of knowledge about the products and paid attention to what I needed. I'm an elite member for that reason and many more. Emerald labs protein powder helped me lose 20kgs in 7 months. Thanks guys :) Show reply

Best customer service, very polite and well spoken, easy to communicate with and because I'm a xofit Yanchep member I got disconnected on all my pre workout powders, protein shakes etc... everything you need right here in one stop shop... Highly recommended if you trying to get fit. Show reply

Bree was fantastic! She was incredibly knowledgeable about the products and, when what I originally went in for was no longer available, she was honest and helpful enough to recommend another brand that suited my needs. Great customer service and a really positive experience! Show reply

This review is broken up into a number of sections that will provide the user (you) to use your preferred browser's "Find on page" function to skip to the area of interest. [Summary] [Product/Service] [Package] [Pros(+) vs Cons(-)] [Final Thoughts] [Summary] I've been shopping at this establishment for years, and so perhaps my consumer… Read more

experience and review might be considered bias though I will attempt to remain subjective as much as possible.

I recently made a purchase and acquired some Creatine Monohydrate, and based on the direct questions I made to the sales person... "Is this a gimmick based on the claims?". And as a result, I decided to give it a go and make a purchase on the presumption upon perhaps a placebo noting that the product sold had higher absorption compared to other brands. The price difference was subject and decided to give it a try.

[Product/Service] These stores are franchises, and there are many of them around the country, each of them more or less the same and generally competitively priced while stocking specialised products that normally don't appear in supermarkets or chemists.

[Package] Though their specialty is supplementation and they also have a small product range in store and online for transparent, hot and cold shakers, thermal flask-type bottles that will meet any demands gym goers or those wanting something a little more versatile.

The downside is that they only specialise in these types of products, it would be interesting to see if they can also expand into other niche markets, a kind of one-stop shop, e.g. gym meals, personal coaching, gym equipment, loyalty programs both online and instore. Other things like price guarantees, if a customer sees a product in another non-elite supplements store and can beat the price upon an evidence-based approach...

For those wanting a specialised user experience, would enjoy the multitude of benefits if all of their needs can be served in one packaged or tailored service.

[Pros(+) vs Cons(-)]

Pros(+) - competitive pricing against the competition - quality products - customer service and knowledge on the products - pricing (subjective)

Cons(-) - limited range of supplementation products - limited range on the types of products that needs expansion into other markets as above mentioned. - pricing (subjective)

[Final Thoughts] At the end of the day, it is a business that provides gym and sports-related products where other than customer service, the knowledge behind each product gives you as the consumer, a level of confidence that should be expected. Though I would rate this higher, if they would expand their business modelling to include some of the other suggestions in this review.

Displays price online with no note to say price is online only and then you go instore to purchase (so you can see quality). Firstly they dont display pricing in store and secondly, it is more expensive in store than online by a whole $5 each!! Its not much dollarwise but the principle of it still stands. I was sent a 15% sign up discount via… Read more

email, which couldn't be used in store. Staff did apply a discount anyway but still more expensive than the price advertised online. You can click and collect at online price and collect in 2-3hrs if in stock at the online price. Wrote an email and the response is "Our pricing may differ between our online store and physical Elite Supplements stores due to stock availability, promotional activities, and shipping considerations" This was not a sale item, on promotion or shipped! No reasonable excuse, just deceitful.

Absolutely poor customer service. I made a big purchase for some protein powder which was meant to come with a free 'lucky dip' gift. When I received the box there was nothing else in there other than my order. While its not a big deal, it is both disappointing and misleading to offer a free gift when you make a larger purchse only to not… Read more

receive it. When I contacted the enquiries email, the response was equally disappointing. The explaination was they can runout of the free items and put in a coupon in replacement. The two issues I have here are 1) there was no coupon in the box and 2) if there was, it probably means having to purchase more products to get any use out of it (read, more sales for them). When I replied that i didn't even receive a coupon, the reply was simply 'sorry again that this one missed the mark'. excuse me but what?

Again, while the bonus items are probably small in value, this company simply doesn't deliver what it offers and I feel the offer equates to a scam that they have a simplt out for not delivering, and that is sorry but they ran out of the product. Customer service at Elite doesn't offer service and isn't for the customer.

I love going to the Birkenhead Elite Supps store, it's a great experience as the store is well run, clean and has a good selection of top quality supplements. Donna is awesome too, very knowledgable and always a pleasure to talk to. Show reply

What a fantastic experience! The shopkeeper was incredibly helpful, informative, kind and had a wonderful sense of humor. I easily found everything I needed and more, with a great variety to choose from. The products are exceptional! Show reply

I was in the new Nowra store buying my protein powder on Wednesday. I was observing the interaction between the staff member and the client before me. The staff member was very kind and knowledgeable. He knew his product info while helping the lady. Some of the most positive and genuine service I've witnessed. Show reply

The help and information I received from the team at your Carindale store was fantastic. Can not praise Brian enough!! Would definitely recommend anyone needing help with theirs supps queries to go there!! Show reply

I can say without a doubt that my local Elite supps branch in toowoomba city. Is completly impecible i cannot fault them in any way. Service. 10/10 Product. 10/10 Accessibilty. 10/10 And so forth i recomend everyone in the toowoomba area to get there supps directly through the branch at Grand central. Show reply

staff is super friendly, helpful and engaging! it was my first time looking into protein powders and had no idea where to even start looking, but Jasmine was able to confidently answer any questions i had and give me a recommendation that fit with the restrictions of my current diet. Show reply

First time shopping there and the guy there was super helpful. He took the time to find out what my goals were, etc., and in general was very helpful in guiding me toward making, what I believe, were the right choices for my health and my wallet. Show reply

I bought my protein powder from Elite Supps at Westfield, and I had an excellent experience. The lady who assisted me, Sarah Almanara, was incredibly lovely, kind, and professional. She took the time to explain the different types of protein, answered all of my questions thoroughly, and was very knowledgeable, responsive, and easy to communicate… Read more ·  1

with.

I’m very happy with my purchase and the outstanding customer service I received. I’ll definitely be coming back in the future and would highly recommend this store to anyone looking for quality supplements and expert advice.

Kind regards,

Dr Amjad Haddad

Honestly amazing. Usually I find going into supplements stores a bit overwhelming when I don’t really know what I’m looking for… but the girls were absolutely amazing and highly knowledgeable. Will definitely be coming back as a regular! Show reply

Staff are not only very warm and welcoming but supportive of queries and questions. They are available without being pushy and their product knowledge is very good. The range of products available is excellent as well. Show reply