Express Garage Doors

Booked a time & day for someone to come out but they didn't even show up! No phone call, no text, nothing! Then a few days later the company rings to see if I want to go ahead with the quote! ffs! They rebooked me in for another day & then they cancelled! 3rd time lucky, someone finally came out & quoted me a ridiculous quote of $290 to service a… Read more

single roller garage door. I negotiated a better price and they so called did a service which did absolutely nothing as it's still playing up.. Do yourself a favour & shop around!

Prompt call back from online enquiry, the repair guy arrived on time and job done in little over an hour.. replaced springs and cable as well as overall inspection and service. price paid is what I expected. Very friendly and professional all round- well done

The door was put back on its tracks after the technician calling someone else several times for advice on how to complete the job. The next day I called the office to report a whole buch of noise when opening or closing the door the office lady said she would report the issue to the supervisor. Now 4-5 weeks later and several follow up phone… Read more

calls still no technician has attended my place to rectify thes noises.. Would I use them again, lets wait and see if the fix the issues withmy garage door.

Was the worst experience in having garage springs adjusted for sectional doors. Not only did the technician not know what he was doing but also charged me an extra $100 for his incompetence. I wouldn't touch this company with a barge pole. I sent 3… Read more

emails over a 2 week period requesting a resolution to the fact the technician did not fix my garage door and they have not responded to those emails to date. The technician said there were other issues in play so I got another company to call out and they fixed it straight away at less cost and those so called other issues were incorrect!

THIS MOB ARE A RIP-OFF ... I am a 76 year old pensioner and I have two Roller Doors that work perfectly well except One Squeaks when going up and down and I made this quite clear when I booked a visit 2 weeks ago.The "TECHNICIAN" ?? arrived and… Read more

simply sprayed a lubricant on a bearing and then did the same to the other perfect door and I was Charged $175 for a Full Service on Each door Plus GST Plus an $8.47 Credit Card Fee ..[Totalling $393.47 for a 15 minute visit !! what a RIP-OFF] My emails to Them have been met with complete Silence. YOU HAVE BEEN WARNED !!!

Dodgy, dodgy, dodgy. Called them out for a service. Technician says the left spring is crooked (I greased at 6 months earlier and it sure as hell wasn't crooked then) and he couldn't straighten it and I would need to get the springs replaced and possibly the motor as well because it would have impacted that. I said not at the moment due to… Read more

financial reasons and he continued with the service. Fast forward 2 months and the garage door is making even more noise than before the service. Bumped into an old friend who was in the industry and he came to have a look and was WTF? He was then able to straighten the spring out with no issues at all.He also noticed the top angle brackets on the left and right side were slightly bent. He said he had never seen anything like this before and it would contribute to the issue, so he straightened them up (note: this was something the technician not only missed, but didn’t fix). I have sent two emails to them and even called them but they haven't bothered to respond to me. I feel like I was ripped off and not sure what they did to my garage door but they did make it worse, then used fear-based marketing to try and sell me something I didn't need. ACCC is my next move.

Whilst I have no way of knowing whether my garage door opener motor had actually failed or not, it was malfunctioning and had been in operation for over 10 years. The company were responsive and sent someone within 24 hours. Technician, Nick, "diagnosed" the problem, explained the issue to me in some detail and said he could replace the motor… Read more

within an hour as he had one in the van. I said he could come back next day because it was late and pouring rain, but he was quite insistent. He quoted a price that seemed quite high but, unable to secure any other company that day, I decided to go ahead. I did a quick search while he commenced and yes, the price was a little high and yes, the issues I was having could have been a worn out motor or, could also have been a worn out but replacable part. The end result is that I now have a new motor and door that operates more smoothly and quietly than it ever has and the job was finished in the stated hour. Nick demonstrated the operation, the remote controls and how to register for the 7 year warranty, apparently one of the longest manufacturers warranties available. Nick was thorough, professional, knowledgeable and friendly.

I cold-called Express Garage after seeing advert on Facebook. My garge motor needed replacement and I had some furniture in the way of operational equipment. Techie Don H, turned up on time in the late evening. I was pleasantly surprised by his good manners and wondered if he could help me. He looked at the old motor and said he could do it… Read more

immediately but I asked for three days later as I wanted a quote and bank details etc (legit enquiries). He came 3 days later as arranged and fixed motor replacement within 45 mins in the dark ! Because it had teething problems sliding up and down on the last stretch, he came back next day afternoon and managed to fix it - job well done and satisfactorily completed so efficiently. Bonus - he actually obligingly helped this fumbling old man move some furniture out of the way and then moved it back again. Where did all this superman strength come from I wondered. Anyway it was a pleasant experience compared to the previous replacement more than 10 yrs ago on a 35 year old sliding double sized garage door. That tech had 4 helpers and was so rude to his helpers compared to Don H who operated by himself. Thank you so much Don and GExpress. Expenses well spent !

Jimmy attended on Sunday. Broken springs were needed and he drove a 60km round trip to collect and fitted the new parts which took another hour. No call out fee, Sunday surcharge or labour cost. Just the cost of parts. And - happy to invoice directly to real estate agency - so no up front payment! Genuine old fashion professional service. Can’t recommend them enough. Natalie D - Ashgrove

Well how lucky are u to have 2 welll mannered young men working for u. they know their job and so pleased to have them in my home , look after w as good staff are hard too find.

Jiimy did a great job of fixing our garage door. The hinge had broken and needed replacing, he came to inspect and had the part required and was able to fix it then and there. He also helped with tighten our coil. He was fast and reliable!

They did respond promptly and came out the following day to repair and replace springs for my garage doors, however thought it was over priced and the doors did not seem to operate smoothly when closing and opening. However, cables came off the roller couple weeks ago on one of the doors and rang them 3 times and even sent images to the installer… Read more

and basically refuse to come out to rectify or even call back. They're after sale assistance is not acceptable and would not recommend them. Not sure they would cover their works under the warranty period.

Terrible service. Replaced my motor. The sale pitch was a higher spec motor and only realised til later the merlin motor they installed was lower spec. Currently now having issues with a remote which i called and was advised would be contacted by a technician. Still waiting after 7 days. Deplorable!

My initial experience with Express Garage Doors was very positive. I submitted an online enquiry on Friday afternoon and received a phone call shortly afterwards. I was offered a service appointment for Sunday between 11:00am and 1:00pm, which I accepted. I also received a follow-up call on Saturday afternoon confirming the booking. … Read more

Unfortunately, things went downhill from there.

The Sunday appointment window came and went with no technician arriving and no communication from the company. At approximately 3:30pm, I received a call from the technician advising he could be there in around 90 minutes.

The technician arrived at 4:45pm and inspected the door. He identified two broken hinges in the panel lift door but advised he did not carry the required replacement hinges and that repairing them properly would be complex. Instead, he suggested fitting external hinges as a workaround. While he acknowledged it was not an ideal solution, he believed it would get the door operational. I agreed and he proceeded with the installation.

On the very first test cycle, the door jammed. The internal hinges failed completely, one of the newly installed external hinges broke, and the second was pulled away from the metal frame.

The technician then removed the external hinges he had installed, advised me to contact the door manufacturer, and left.

With the help of my son, I was eventually able to manually force the door back into a closed and secure position. After doing some research myself, I located and ordered the correct replacement parts online for approximately $15 each.

While I appreciate that not every repair can be completed immediately, I was extremely disappointed with the outcome. The attempted repair left the door in a worse condition than when the technician arrived. If a technician does not have the correct parts or cannot confidently complete a repair, it would be better not to proceed rather than risk causing further damage.

Based on this experience, I believe additional technical training and better judgement regarding temporary repair solutions would benefit the company.

Danny came out at 6:30 with a right attitude and can do it attitude I gave him the thumbs up instantly and he got the job done straight away answers exactly what I needed done and completed it couldn’t fault it at all would use this company again