Empire Window Furnishings
Verified851 reviews
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Pros
Cons
Verdict
Overall sentiment leans strongly positive, with many customers praising the efficient service, helpful staff, and the quality of the final window furnishings. However, a minority of experiences highlight frustrating delays, communication hurdles regarding after-sales support, and occasional measurement or installation errors. Prospective buyers may benefit from clarifying timelines and post-installation support procedures prior to engagement.
My paid blinds have still not been installed after 5 months. Very disappointing experience. I’ve repeatedly explained to the company that I am only available in the mornings for the blind installation, yet they continue trying to schedule appointments in the afternoon when I’m not home
Reviews with attachments
From start to finish excellent customer service. Raid was so helpful and professional he went above and beyond he new exactly what material l was looking for. installation by val again very attentive and professional . Can highly recommend Empire furnishings. Show details
Extremely disappointed with my experience with Empire Window Finishings. I paid for a customised roofing system in mid-2024. The first installation in October was the wrong size. The second installation in December was also the wrong size, and my house was physically altered to make it fit. It was installed incorrectly—uprights on angles—and the… Read more
system clunked and shook during operation.
Since then, the roof has been “kind of” repaired multiple times, but the issues persist. The roof remains saggy, and now, both sides no longer move in unison. It’s now June 2025—almost a year since I paid—and despite repeated requests, I’ve been unable to reach anyone in management or have the matter properly escalated.
This level of service is simply unacceptable for a custom product and premium price point.
Do not use this company - they caused $15,400 worth of damage! – I cannot emphasise enough how terrible my experience with Empire has been. Strap in, because this ordeal is a nightmare from start to finish: - Empire’s contractor drilled into our living room ceiling during the blind installation and punctured two holes into a stormwater pipe. This negligence caused water leakage into our apartment ad left us… Read more
with significant damage. - When we called them, Empire advised us to hire our own plumber to assess and fix the damage. The damage amounted to $15,400 which my husband and I were forced to pay out of pocket. Empire showed no urgency or willingness to take responsibility for their contractor's blunder.
- Despite providing invoices, photos, and videos of the damage immediately, Empire did everything possible to delay compensating us. They provided misleading information as they tried to shirk their legal obligation, claiming that we had to wait for this compensation to be paid by their contractor's insurance. That's a lie; under Australian Consumer Law they are directly responsible for providing compensation in a timely manner. Even when I pointed out that what they were doing was illegal, they refused to compensate us. We were forced to wait for reimbursement from the insurance company.
- We paid $3,500 in full for five blinds but only the two smallest blinds were installed. Despite asking for an itemised invoice four times to clarify the refund amount we were owed, they refused to provide one. After pushing them they offered us $2,000 as a refund for three large blinds, two of which were supposed to be motorised. After haggling with them they agreed to a refund of $2,500.
- We were assured that the refund for the uninstalled blinds would be processed within 5-10 business days. After 12 business days with no refund in sight, I called them to follow up. It quickly became apparent that Empire had forgotten to process the refund altogether. They lied, of course, claiming the money had already been processed and was merely taking longer than expected to arrive.
After 18 emails, close to 30 calls, a formal complaint lodged to both Fair Trading and to the ACCC, we have now recouped $17,900 of the money Empire owed us.
Throughout this ordeal, Empire’s communication has been abysmal. We had to constantly chase them up, often calling multiple times a day just to get someone on the phone. Promises of calling us back were never honoured and we only ever received emails from them after much prompting. The delayed responses and their attitude of "we'll get to it when we get to it" has been awful.
Empire has lied and misled us at every turn of events. Their actions, at best, have been deceitful and unprofessional. Some of their actions have just been outright illegal.
If things go wrong, don't you want a business who takes accountability and communicates proactively? Save yourself the stress and the financial loss, hire a different company.
Hilly and the team came early and installed the blinds with no fuss! Thank you again for making my home look amazing! Show details
We used Empire Window Furnishings Bexley to purchase blinds, curtains and shutters for our new home. We were happy with the workmanship but we found some problems. They were all minor issues and they fixed them after 2 to 3 weeks later. Our frustration was that we wanted to get a quote for the electric motor for the blinds. They kept saying that a… Read more
consultant would deal with it and that they would contact us. After days and weeks of calling them, they did not seem to be interested with this and didn't even answer my calls, knowing that my phone number would appear on their end. Very disappointed in the end with our experience with Empire Window Furnishings Beverly Hills. Perhaps we should have gone with another company who values their customers throughout all the stages.
Just had my curtains and blonds installed from Empire. From day one of consultation to delivery of temporary blinds to install, the service was nothing but professional, considerate and informative. The team did a great job and my blinds look amazing thank you Show details
Empire window furnishings we highly recommend !!! especially Hilly who is professional, friendly and really knows how style curtains to optimise each room. The office staff brilliant and the sales rep spot on with style support!!! Show details
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The service was quick & the results were amazing. The house looks fantastic. Show details
Ozman measured up for blinds and curtains and was very helpful. I went ahead with the quote as it was reasonable. They did a great job and they look amazing. I am a very happy customer and have no hesitation in recommending them.
We are extremely happy with our shutters and sheer curtains that have been installed. Professional and friendly service from quoting, measuring and installing. Highly recommend!!
Holland blinds, installed & removed old blinds. Jobs done and we are happy with the outcome.
Find out how Empire Window Furnishings compares to other Blind & Shutter Shops
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Excellent service , came and left no mess, very helpful team A++++
My room feels so luxurious with my new sheers. Thanks!
Curtains installing and customer contact is very good. Although with heavy curtains installed the lightweight curtain rails and subsequent bending of the rail when curtains are open is a disappointment. Heavier railing should be asked for Show details
Thanks Greg and Empire Team. We got curtains for a corner stacker doors setup. There was a piece missing from the curtain hanger and Val the installer and the customer team sorted it for us no problem. Came back promptly and finished install. We are very happy with our choice and the service we received. Definitely recommend EWF. It has really made a difference to our home. Paul + Bridget Towradgi. Show details · 1
Latest follow-ups
Hilly and partner were very perfeshional ,very easy insulation lovely company to deal with. Show details
Follow-up · The light is fully blocked out ,kept our house very cool on the hot days we have had the material is very easy to clean and operation is easy love them
Good product, fair price, well fitted, pleasant staff. Very satisfied with the job. Paul. Show details
Follow-up · Installation process was quick and easy. Three windows fitted with day/night blinds and large patio doors fitted with vertical blinds, all in no more than an hour. No mess, too easy.
Very slick process from start to end. There was an issue with colour of screens but that was rectified without any issues . Nice installation job. Show details
Follow-up · We actually found that we needed a more aggressive blockout blind for one room because of a strong street light and we got Empire to do that. We sought their advice on the type and colour and it was installed recently with no issue. Very easy to deal with and value for money.
Positive reviews
We are extremely pleased with our new shutters! The installation was professional, efficient and the finished product looks fantastic. The installers went above and beyond to make sure everything was perfect paying great attention to detail and taking time to make sure we were completely happy. Excellent service and we would highly recommend. Show details
Haley and his assistant came today to install a curtain for me. They were on time and very friendly and efficient. I would highly recommend them for any curtain install job overall excellent and very professional. Show details
Find out how Empire Window Furnishings compares to other Blind & Shutter Shops
Know better, choose better.
Thanks very much - installers (Hilly) were super efficient, very polite and neat and tidy workers. Appreciate the effort from customer service team to ensure I was getting the right blinds. Show details
Negative reviews
Ordered curtains for 2 windows and sliding doors paid on the 16-3-2026 twice measured correctly by the installers cut wrong and short 2 times finally yesterday the last was fitted correctly not once did this company go out of their way for me 5 months ridiculous staff and management on the phone are not up to it incapable never again. Show details
Follow-up · Not good that’s all I will say and they know exactly what I’m talking about I’ll leave at that
Terrible service, non-existing communication, installations mistakes, .... It's been almost a year and my blinds are still not done : after a badly done installation, they took my blinds and told me they would replace them with the correct ones. They told me next week = I waited 1 month, kept calling, they told me on the phone they would reach… Read more
back and give me an update = nothing. Every time I have to call them back just for them to avoid the situation and blatantly lie in response. Their technician came back 5 times, 5 TIMES without the blinds or with the wrong ones because of wrong communication with their boss. And because they make you pay in advance, they know they have no real obligation to solve the problem in a timely manner. This is beyond incompetency, they behave like absolute crooks and total baboons. Unless you want your blinds to be done after waiting for half a century, avoid them at all cost.
I rarely leave negative reviews, but after more than a year of chasing updates and trying to get this issue resolved, I feel it's important to share our experience. We engaged Empire through our builder after they advised they could manufacture and install three motorised blinds for our older Velux skylights. They were the only company we found… Read more
that could provide a solution for these skylights, so we were happy to proceed.
Unfortunately, the experience from there has been disappointing.
Although we were initially advised the blinds could be installed before we moved into our home in December 2024, measurements were not taken until mid-February 2025. The blinds were eventually installed on 9 April 2025, at which point we made final payment.
Less than a week later, one of the blinds became stuck closed. After several weeks of following up, a technician finally attended on 13 May. During the repair attempt, the blind's wire snapped, leaving it permanently open. The temporary solution provided was to tape paper over the skylight, which was neither practical nor an acceptable long-term fix.
After another technician attended, we were advised that the original issue was caused by the wrong-sized mounting brackets being installed. In other words, the ongoing problems appear to have been the result of an installation issue rather than normal wear or misuse.
Despite identifying the cause, we are still waiting for confirmation that the correct brackets have been ordered, when they will arrive, and when the repair will actually be completed. We have spent more than a year requesting updates and repeatedly following up ourselves, with very little proactive communication from Empire.
To make matters more difficult, these blinds are installed in skylights approximately four metres above the floor. The technician specifically advised that the repair requires a very tall A-frame ladder and two technicians, yet this doesn't appear to have been planned for, contributing to further delays.
One blind is currently stuck half open and half closed, while another remains unusable. This room will soon be our baby's nursery, so having functioning blackout blinds is more than just an inconvenience—it is something that needs to be resolved urgently.
After months of delays, poor communication, and unresolved issues, we have now lodged a complaint with Fair Trading.
It's disappointing because Empire appeared confident they could deliver a specialised solution that other companies couldn't. Unfortunately, the after-sales support, communication, and handling of warranty issues have fallen well short of what I would expect after making a significant investment.
Based on our experience, I cannot recommend Empire.
Recent reviews
Thank you Empire Windows We couldn’t be happier with the quality blinds and curtains you made and installed for us. The whole process was very smooth and professional from the initial contact through to quote and installation. We would have no hesitation in recommending your company to prospective clients. Jim and Di Castle’s Show details
Very happy with my experience with Empire Blinds. Excellent advice to achieve my objective, quality product and installation process seamless. Thank you and I look forward to a cooler house this coming summer with Empire’s help! Show details
Absolutely thrilled with our new awning from Empire, exactly what we wanted. The sales rep and office were quite accommodating. Delivered on time and no dramas. Special thank you to our installer Bryan who is first class and completed the installation by himself! Great experience.
Very happy with the services provided by Hilly- very respectful and his work was great. Very happy with the curtains and blinds as well as the workmanship. Would highly recommend. Show details
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