Empire Window Furnishings
Verified832 reviews
AI reviews summary
The overall sentiment for Empire Window Furnishings is highly positive, with customers frequently praising the professionalism of the installation teams and the aesthetic quality of the finished products. While most experiences are described as seamless and efficient, a segment of customers has reported significant friction regarding administrative communication and post-sales support. Repeat business and word-of-mouth recommendations are common themes among satisfied clients.
Pros
- Professional Installation Teams: Installers (frequently naming Hilly, Ty, and Abbas) are consistently commended for being punctual, courteous, and highly skilled, often going "above and beyond" to ensure a perfect fit.
- High-Quality Aesthetics: Customers are very satisfied with the final appearance of curtains, shutters, and blinds, noting that the products often elevate the look of their rooms and provide a "luxurious" or "stylish" finish.
- Accurate Double-Measurement Policy: The company’s process of sending an installer for a second check-measure before production is highlighted as a reliable way to ensure accuracy and avoid installation errors.
- Competitive and Reasonable Pricing: Multiple reviews indicate that the quotes provided were more affordable than competitors without compromising the quality of the materials.
Cons
- Communication and Scheduling Failures: A recurring issue involves poor coordination between the office and customers, including cancelled appointments without notice, conflicting SMS reminders, and difficulty accommodating work schedules.
- Inconsistent After-Sales Support: Several reports highlight a "take the money and run" approach, where customers struggled to get responses or repairs for missing parts and defective items once the final balance was paid.
- Measurement and Fabrication Errors: While less frequent, some customers experienced significant delays (up to several months) due to curtains or blinds being manufactured to the wrong dimensions or delivered with missing components.
- Aggressive Payment Chasing: Multiple users flagged receiving automated payment reminders or requests for full payment even when installations were incomplete or appointments had been cancelled by the company.
Verdict
Empire Window Furnishings is a strong choice for consumers seeking high-quality window treatments and professional installation at a competitive price point. However, potential customers should be prepared to proactively manage communication with the head office and may encounter scheduling frustrations or delays if initial measurements or parts are incorrect.
Great quality service and products look amazing in our new home. From our initial consultation to the final installation was a great experience. A special thanks to our installer Bryan, he was very professional and guided us through the details of the finished products. His expertise greatly added to the final look we were after. Overall, a hassle free experience. Show details
Excellent service from quote to installation and quality of product.Very happy and would highly recommend Empire Window Furnishings.Hilly was a great communicator and installer of blinds.
We used Empire Window Furnishings Bexley to purchase blinds, curtains and shutters for our new home. We were happy with the workmanship but we found some problems. They were all minor issues and they fixed them after 2 to 3 weeks later. Our frustration was that we wanted to get a quote for the electric motor for the blinds. They kept saying that a… Read more
consultant would deal with it and that they would contact us. After days and weeks of calling them, they did not seem to be interested with this and didn't even answer my calls, knowing that my phone number would appear on their end. Very disappointed in the end with our experience with Empire Window Furnishings Beverly Hills. Perhaps we should have gone with another company who values their customers throughout all the stages.
Reviews with attachments
From start to finish excellent customer service. Raid was so helpful and professional he went above and beyond he new exactly what material l was looking for. installation by val again very attentive and professional . Can highly recommend Empire furnishings. Show details
Extremely disappointed with my experience with Empire Window Finishings. I paid for a customised roofing system in mid-2024. The first installation in October was the wrong size. The second installation in December was also the wrong size, and my house was physically altered to make it fit. It was installed incorrectly—uprights on angles—and the… Read more
system clunked and shook during operation.
Since then, the roof has been “kind of” repaired multiple times, but the issues persist. The roof remains saggy, and now, both sides no longer move in unison. It’s now June 2025—almost a year since I paid—and despite repeated requests, I’ve been unable to reach anyone in management or have the matter properly escalated.
This level of service is simply unacceptable for a custom product and premium price point.
Do not use this company - they caused $15,400 worth of damage! – I cannot emphasise enough how terrible my experience with Empire has been. Strap in, because this ordeal is a nightmare from start to finish: - Empire’s contractor drilled into our living room ceiling during the blind installation and punctured two holes into a stormwater pipe. This negligence caused water leakage into our apartment ad left us… Read more
with significant damage. - When we called them, Empire advised us to hire our own plumber to assess and fix the damage. The damage amounted to $15,400 which my husband and I were forced to pay out of pocket. Empire showed no urgency or willingness to take responsibility for their contractor's blunder.
- Despite providing invoices, photos, and videos of the damage immediately, Empire did everything possible to delay compensating us. They provided misleading information as they tried to shirk their legal obligation, claiming that we had to wait for this compensation to be paid by their contractor's insurance. That's a lie; under Australian Consumer Law they are directly responsible for providing compensation in a timely manner. Even when I pointed out that what they were doing was illegal, they refused to compensate us. We were forced to wait for reimbursement from the insurance company.
- We paid $3,500 in full for five blinds but only the two smallest blinds were installed. Despite asking for an itemised invoice four times to clarify the refund amount we were owed, they refused to provide one. After pushing them they offered us $2,000 as a refund for three large blinds, two of which were supposed to be motorised. After haggling with them they agreed to a refund of $2,500.
- We were assured that the refund for the uninstalled blinds would be processed within 5-10 business days. After 12 business days with no refund in sight, I called them to follow up. It quickly became apparent that Empire had forgotten to process the refund altogether. They lied, of course, claiming the money had already been processed and was merely taking longer than expected to arrive.
After 18 emails, close to 30 calls, a formal complaint lodged to both Fair Trading and to the ACCC, we have now recouped $17,900 of the money Empire owed us.
Throughout this ordeal, Empire’s communication has been abysmal. We had to constantly chase them up, often calling multiple times a day just to get someone on the phone. Promises of calling us back were never honoured and we only ever received emails from them after much prompting. The delayed responses and their attitude of "we'll get to it when we get to it" has been awful.
Empire has lied and misled us at every turn of events. Their actions, at best, have been deceitful and unprofessional. Some of their actions have just been outright illegal.
If things go wrong, don't you want a business who takes accountability and communicates proactively? Save yourself the stress and the financial loss, hire a different company.
Just had my curtains and blonds installed from Empire. From day one of consultation to delivery of temporary blinds to install, the service was nothing but professional, considerate and informative. The team did a great job and my blinds look amazing thank you Show details
Empire window furnishings we highly recommend !!! especially Hilly who is professional, friendly and really knows how style curtains to optimise each room. The office staff brilliant and the sales rep spot on with style support!!! Show details
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The service was quick & the results were amazing. The house looks fantastic. Show details
Ozman measured up for blinds and curtains and was very helpful. I went ahead with the quote as it was reasonable. They did a great job and they look amazing. I am a very happy customer and have no hesitation in recommending them.
We are extremely happy with our shutters and sheer curtains that have been installed. Professional and friendly service from quoting, measuring and installing. Highly recommend!!
Holland blinds, installed & removed old blinds. Jobs done and we are happy with the outcome.
Find out how Empire Window Furnishings compares to other Blind & Shutter Shops
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Excellent service , came and left no mess, very helpful team A++++
My room feels so luxurious with my new sheers. Thanks!
Curtains installing and customer contact is very good. Although with heavy curtains installed the lightweight curtain rails and subsequent bending of the rail when curtains are open is a disappointment. Heavier railing should be asked for Show details
Thanks Greg and Empire Team. We got curtains for a corner stacker doors setup. There was a piece missing from the curtain hanger and Val the installer and the customer team sorted it for us no problem. Came back promptly and finished install. We are very happy with our choice and the service we received. Definitely recommend EWF. It has really made a difference to our home. Paul + Bridget Towradgi. Show details · 1
Great curtain installation – couldn’t be happier with the result. Halal was professional punctual and paid close attention to detail making sure I was happy with the end result. He took the time to ensure everything was measured and fitted perfectly and the finished product looks amazing. His customer service was above and beyond making sure I was… Read more
happy with everything. The curtains hang beautifully and have really elevated the room. Highly recommend his service.
Empire Blinds and Curtains were very professional. Kelly was informative and did a great measure, quote and delivery of my order. Hilly hung the curtains and blinds beautifully. Very pleased with the whole process. 10/10 Show details
Latest follow-ups
Very slick process from start to end. There was an issue with colour of screens but that was rectified without any issues . Nice installation job. Show details
Follow-up · We actually found that we needed a more aggressive blockout blind for one room because of a strong street light and we got Empire to do that. We sought their advice on the type and colour and it was installed recently with no issue. Very easy to deal with and value for money.
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I recently had curtains installed by Empire Window Furnishings, and while there was a small hiccup initially, the overall experience turned out very positive. The first installation attempt didn’t go as planned due to incorrect dimensions on the… Read more
curtains. It was a bit frustrating at the time, but the team handled the situation professionally. They acknowledged the issue, fixed it promptly, and rescheduled the installation just a couple of days later. On the second visit, everything went smoothly, and the end result was well worth the wait. The curtains look fantastic and have really elevated the space. Despite the early inconvenience, I appreciate how efficiently the issue was resolved. I’m very happy with the final outcome and would still recommend their services.
Follow-up · Hi, this is Hilda Mendez from 11/75 Chiswick Road, Greenacre. Thanks for your follow up call. As per our phone conversation please find attached the photos as I described, the strength of the Wanda is no good enough to push the curtain to the side without bending and you can feel the need to help with the other hand to push the curtains to the… Read more
Positive reviews
I found Empire Window Furnishings to be professional, attentive, courteous, and competitive with pricing. Highly recommend to anyone wanting top quality service and care.
Find out how Empire Window Furnishings compares to other Blind & Shutter Shops
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Great experience from start to finish. Greg handled my measure & quote & he had to come up with a solution for a difficult space to fit. Great communication throughout. Super happy with the quality & finish of the product & Abbas did a great job on installation. Quality product. Efficient & friendly service. Show details
From start (getting quote) to finish (installation), I found them extremely courteous and helpful. The installation person did additional work free of charge. I will strongly recommend them. Show details
Negative reviews
Terrible service, non-existing communication, installations mistakes, .... It's been almost a year and my blinds are still not done : after a badly done installation, they took my blinds and told me they would replace them with the correct ones. They told me next week = I waited 1 month, kept calling, they told me on the phone they would reach… Read more
back and give me an update = nothing. Every time I have to call them back just for them to avoid the situation and blatantly lie in response. Their technician came back 5 times, 5 TIMES without the blinds or with the wrong ones because of wrong communication with their boss. And because they make you pay in advance, they know they have no real obligation to solve the problem in a timely manner. This is beyond incompetency, they behave like absolute crooks and total baboons. Unless you want your blinds to be done after waiting for half a century, avoid them at all cost.
I rarely leave negative reviews, but after more than a year of chasing updates and trying to get this issue resolved, I feel it's important to share our experience. We engaged Empire through our builder after they advised they could manufacture and install three motorised blinds for our older Velux skylights. They were the only company we found… Read more
that could provide a solution for these skylights, so we were happy to proceed.
Unfortunately, the experience from there has been disappointing.
Although we were initially advised the blinds could be installed before we moved into our home in December 2024, measurements were not taken until mid-February 2025. The blinds were eventually installed on 9 April 2025, at which point we made final payment.
Less than a week later, one of the blinds became stuck closed. After several weeks of following up, a technician finally attended on 13 May. During the repair attempt, the blind's wire snapped, leaving it permanently open. The temporary solution provided was to tape paper over the skylight, which was neither practical nor an acceptable long-term fix.
After another technician attended, we were advised that the original issue was caused by the wrong-sized mounting brackets being installed. In other words, the ongoing problems appear to have been the result of an installation issue rather than normal wear or misuse.
Despite identifying the cause, we are still waiting for confirmation that the correct brackets have been ordered, when they will arrive, and when the repair will actually be completed. We have spent more than a year requesting updates and repeatedly following up ourselves, with very little proactive communication from Empire.
To make matters more difficult, these blinds are installed in skylights approximately four metres above the floor. The technician specifically advised that the repair requires a very tall A-frame ladder and two technicians, yet this doesn't appear to have been planned for, contributing to further delays.
One blind is currently stuck half open and half closed, while another remains unusable. This room will soon be our baby's nursery, so having functioning blackout blinds is more than just an inconvenience—it is something that needs to be resolved urgently.
After months of delays, poor communication, and unresolved issues, we have now lodged a complaint with Fair Trading.
It's disappointing because Empire appeared confident they could deliver a specialised solution that other companies couldn't. Unfortunately, the after-sales support, communication, and handling of warranty issues have fallen well short of what I would expect after making a significant investment.
Based on our experience, I cannot recommend Empire.
My experience with Empire Curtains has been the worst customer service experience I have ever encountered. We placed our curtain order in October 2025 and initially expected a straightforward process. However, after hearing nothing for months, I contacted the company again in late January 2026 seeking an update. I was then informed that our order… Read more
had never been placed into the system and had effectively been forgotten. Once this issue was finally rectified, an installation was scheduled for April 2026. Unfortunately, when the installers arrived, the curtain measurements were incorrect, resulting in further delays and frustration. When the curtains were eventually installed, they did not resemble the curtains we had previously purchased from Empire Curtains for our former home. The colour appeared noticeably different, and the material looked and felt significantly cheaper than what we had previously received. When I raised these concerns, I was advised that manufacturers can change materials over time and that products may therefore differ from previous orders. While I appreciate that materials can evolve, the difference in appearance and quality was disappointing and not what we expected based on our prior experience with the company.
I spoke with several customer service representatives who were unable to assist and continually passed me from one person to another. Eventually, I was referred to Sherry, who was introduced as the Operations Manager. While discussing my concerns, I found some of her responses to be aggressive without resolution and unfortunately she also failed to return calls when promised.
Throughout this process, communication was virtually non-existent. I was repeatedly told that I would receive callback updates, but those calls never came. I was even advised that the Ray the National Regional Manager would contact me on several occasions however, I never received a call. Does he even exist? Always told a different story as to why he is not available but will contact me.
I was then passed on to Alyssa as Sherry does not want to deal with the issue at hand who appeared to have limited knowledge of my matter and was unable to provide clear answers or resolution. The lack of communication, accountability, attention to detail, and ownership shown throughout this process has been extremely disappointing. Customers should not have to chase updates, discover that their order was never processed, deal with incorrect measurements, question the quality of the final product, or continually repeat their concerns to multiple people.
I need this issue to be rectified asap. I did choose another material however my issue is they based on my experience I believe they need to compromise and compensate for all of the issues that they have created which has not been the case.
Based on my experience, I cannot recommend Empire Curtains.
Recent reviews
I received exceptional customer service from start to finish. The sales rep Omar answered all my questions and helped with the selection of curtains. The curtains were installed by Hilly, who I found to be polite and very professional.. overall I am very happy with the customer service and my curtains look beautiful Show details
IT WAS TOO EASY. FROM THE INITIAL QUOTE TO THE INSTALLATION SERVICE WAS ON TIME AND EXCELLENT. THE PRODUCT IS OF HIGH QUALITY AND LOOKS OUTSTANDING. E xcellent service M ade perfectly P unctual I mpressive quality R easonable price E nthusiastic staff Show details
The team from Empire were amazing from start to finish. They made me feel important and were very easy to work with. I was extremely happy with the blinds and curtains. I would highly recommend them. Show details
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