AI reviews summary
The overall sentiment for FitMyCar is highly positive, with the majority of customers praising the precise fit and customisation options of the floor mats, dash mats, and sunshades. Users frequently highlight the ease of navigating the website and the benefits of supporting an Australian-made business. However, a significant segment of reviewers reports severe frustrations regarding extended delivery delays, lack of order updates, and difficulties reaching local customer support.
Pros
Cons
Verdict
FitMyCar is a reliable choice for high-quality, custom-fit vehicle accessories that often provide a superior alternative to generic or dealership products. While the majority of transactions are seamless, potential buyers should be prepared for possible dispatch delays during peak periods and may need to be persistent if following up on order tracking.
FitMyCar provided an excellent product that looks great, feels fantastic, and fits very well. Client support was awesome after I realised I had ordered the wrong model dash mat for my vehicle year and arranged to replace the dash mat with the correct version.
Second time i have ordered car mats from FitMyCar and will continue to do so in the future. The craftsmanship is one of superior quality right down to the stitching!
I purchased the Bedrock floor liners back in 2023 for my Next Gen Wildtrak. The drivers side decal recently came unstuck 2026, I put it somewhere too safe that I couldn't find it when I wanted to put it back in place. I contacted FitMyCar via the chat platform asking whether they were able to send a replacement decal out. Less than a week later to… Read more
my surprise I had received 2 brand new decals in the post. Now that is customer service for you. Thanx Guys,
and I must add that 3 1/2 years on they are still like the day I purchased them and the carpet beneath them is like the day I picked the ute up from the showroom. I'm also a tradie so these floor liners are subject to sand and mud everyday.
highly recommend
Reviews with attachments
Perfect fit, next day delivery after being posted. Will definitely return again for next car.
For anyone wanting to compare fitmycar bedrock liner to the phd liner. Bedrock liner ($255) almost 50% more - passenger side: fit well enough, not perfect, did lift away but probably would have moulded well with time. gives more coverage than PHD equivalent - Driver side: fit well. - rear liner: did not fit. it fouled on the passenger seat rails,… Read more
and on both the passenger seat and driver seat depending on position of each seat. The liner also did not sit flat on the floor. Have attempted to get a refund. it is so far day 23 since ordering, day 15 since alerting fitmycar of the issue (who make bedrock). I had to: 1. alert them of issue, providing photos and video 2. have them have a 'fit technician' review the photos 3. them film me reinstalling the rear liner 4. them suggest they could be sent back to be trimmed or for me to trim them myself.... on a product thats almost $100 more expensive, no way is this acceptable 5. i filmed how even with their additional advice, i now discovered that the fit also fouled on the seats in addition to the rails... i also had to show them extracts of the ACL to agree to a refund 6. The liners have now been with fit my car for over 24 hours and they still refuse to let me know if my refund is confirmed or when it will be processed PHD ($179): 1. Passenger side fit: Perfect, would have preferred to go a bit higher on the firewall but they fit exactly as they should 2. Driver side: Perfect fit, no comments 3. Rear liner: Perfect fit, no comments Overall, they are a softer and grippier finish than the bedrock, which was harder and more slippery i ordered and received the liners inside 3 days even with the christmas rush Have attached videos and photos for people to compare.
- +3
Prestige XL Car Cover = Pathetic – Extremely disappointed - do not buy their car covers Prestige XL car cover is the biggest piece of crap - purchased for $200 to protect my brand new freshly painted WL Caprice Normally wouldn’t bother with a car cover but this is a cancer tribute car in a custom Candy colour so wanted extra protection Car cover was carefully installed and fully… Read more
strapped down as per instructions - didn’t even last one night. Went out in morning and cover had peeled back off the front half of car, damaging part of front bar, central strap had dragged down underneath bodywork and scratched the panels. Freaking p*ssed off to say the least. Front and rear elastics seem to be a waste of time and ineffective at staying on the car - the single central strap provides absolutely no support to the overall stability of the cover.
$200 wasted - dragged the cover off and left the piece of crap in the dirt to rot. Car was better off being exposed.
Buy at your own risk - I wish you better luck than me
Side note: please follow my breast cancer tribute car @get_chekd on instagram
Superb product, perfect fit – Floor mats for my Aston Martin were exactly as described and bespoke for the model, fitting perfectly, high quality. Arrived promptly, well packaged, and great value. Awesome product and service. A+++
- +3
100% best company in Australia to purchase products from. The back their products, they go above and beyond. This is my second car i have fitted out with Fitmycar products.
Don't fall for their marketing. The car Mat's are terrible. They don't fit properly and are made from cheap thin plastic. Not worth even half the price they charge. The thin foam backing ripped off as I was installing. If they were any good these products would be available to purchase in shops.
Complete waste of money
Really happy with my Bedrock Floor Liners! Perfect fit, great quality, Aussie made. The material feels durable and sturdy while still being easy to clean. The mats stay securely in place and do an awesome job of keeping dirt and mud contained on the mat. I was also impressed with how quickly they arrived. The delivery was fast, and everything was… Read more
well packaged when it got here.
Overall, a great product and a smooth buying experience. I'd definitely recommend Bedrock Floor Liners to anyone looking for durable, high-quality floor protection.
ordered them, they fgot delivered i fitted them, i had bought some double sided tape to hold the dash mat down, but it isnt needed
Ordered a dashmat for my campervan which I was not able to source anywhere else until I found fitmy car. Arrived safely in mint condition. I am very pleased to add this piece of protection to the interior with tinted windows hopefully preventing sun damage and warmth in cooler times. Many Thanks
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Thankyou Fit my car. The Dash Mat was a Perfect fit for my Isuzu D-max. Great Quality. We just completed a 3 week Road Trip and i couldn't believe the reduction of glare on the windscreen. Great service, Excellent Product.
- +4
Ironic how you ask us to support local businesses, to "help us fight back against the low quality stuff coming in from overseas.", but your mats are just as bad or worse. I purchased your "Prestige" product, and given the poor quality of workmanship, I can only wonder what the cheaper ones look like.... The poor quality of the seams and sewing,… Read more
the fact that they don't properly fit, and the fact that the clips are not properly placed, was enough for me to toss the front ones in the bin.
I am not looking for monetary compensation, nor will I waste my time and my money to send these mats back to you.
Hi Rudi, We appreciate your feedback. One of our… Read more
Great quality and service. Please be patient as orders may take 1 month to custom make especially when sales promotions are running. Ive transformed my 2014 daily into a car that feels brand new!
Great Customer service and excellent product our mats arrived as described and perfect fit
Got the carpets for my Toyota Avalon Fits perfect the colour i choose is red binding, carpet black,thread black. Vary happy and good quality. I recommend FitMyCar.
Fast delivery and a very nice product that fits correctly. There was only one pair of floor clips sent with my set, but customer support sorted this out quickly for me.
Latest follow-ups
Great product, beautiful weave to the carpet, great fit and very reasonably priced
Follow-up · Brilliant customer service, prompt delivery and non nonsense addressing of issues when they arise which is very rare. Packaging is secure. The entire experience is wonderful. I had some bespoke carpets made with contrasting beading and stitching, nothing is too much trouble.
Fits well, I chose the medium quality and it's very good. Show reply
Follow-up · Still going well, easy to clean
Bought the car mats a few months ago. Was a bit apprehensive about the claimed quality and fit. When they arrived they were better than expected and fit perfectly. Was so impressed that I ordered a dash mat as well. Again fit and quality are first class. Great product.
Follow-up · Been over a year now, mats still quietly doing the job. Mud, sand and building dust. Just shake off when they need a clean. No noticeable wear. Quick wipe with a wet cloth and good as new.
Find out how FitMyCar compares to other Vehicle Accessories & Parts Shops
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Positive reviews
We have now purchased 4 sets of the Bedrock floor mats for our vehicles and will keep coming back! They arrive well packaged and really quickly & they fit perfectly every time. We have used them for both our work Ute's and recreational vehicle and are really happy with our purchase - We feel it's a great investment when you have workers on… Read more
extremely dirty sites with muddy work boots often covered in concrete & gravel road base and stones being trapsed into the Utes every day. So much easier to clean than traditional mats. I only wish we had discovered them earlier.
Had a great purchasing experience with FitMy Car. Ordered Bedrock floor mats online and requested priority mail (was a good price). The item was delivered within 48 hours of placing the order. Great service. The bedrock mays are excellent. They fit very well (and easily) and are truly molded to the shape of the floor. They are equally easy to remove and clean and saves damaged to carpet mats. Would recommend these to anyone looking for mats.
I've ordered a full set of bedrock liners but received only the fronts,probably packing mistake. Ive emailed them with the issue and they've sent me the missing back liners the following day. Ive bought multiple liners from these guys for different cars and the product and customer service was brilliant. Will definitely buy from you in the future. Thanks again well worth the 5☆
Negative reviews
Extremely poor customer service. Their website states 'We don’t charge to deliver any of our products', though when I add an item to my car, a $12.98 shipping fee is added. I spoke to a customer service representative called Anne, who informed me that free shipping only applies to orders over $100. When I asked if I they would honour the promise… Read more
of free shipping from their website, she told me that they would not do so. If you can't trust them to honour something as simple as this, then I doubt anything on their website, or the quality of the products sold can be trusted. Reading other reviews, I notice a similar pattern. I won't be a customer, and I advise you not to be either.
Hi Daryl, We apologize for the confusion. One of our… Read more
Have ordered floor mats 5/6/26, paid a small fortune $340, but nothing yet as at 22/5/26 I tried to call but phone hangs up saying I am calling out of hours. Order tracking just says "Processing" Tried to email them no reply. I will not buy for these people again, and may never see my mats.
Hi Rob, We apologize for the delay. We have already… Read more
If my refund had been processed when it was supposed to, none of this would be happening now. First, I was messed around with constant delays. Then I was offered a refund, which I accepted. After that, you still sent the product — a product I no longer wanted because of the repeated delays. Now I’m stuck waiting even longer for a refund that… Read more
should have been processed over 7 days ago.
Terrible communication, terrible handling of the situation, and an incredibly frustrating experience from start to finish.
Hi Katarzyna, May we know the order number so we can… Read more
Recent reviews
Ordered a dash mat for my 2008 ford ranger. Easy to order online and postage was fairly quick. Packaged very smartly as not to crease it. The fit and finish is exceptional. I’m very impressed with the dash mat.
The front car mats for my Nissan Patrol were exactly what I ordered. Everything was made and delivered within 10 working days and they fit perfectly. Thanks to Fitmycar for their prompt and hassle free service. My car looks so much better. Thanks guys and gals. I'll be back when and if I need anything further.
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Hi Car S., Thank you for your feedback. We will use… Read more