882 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment regarding Flick Anticimex is heavily divided between the experiences with field technicians and the administration/billing systems. On-site staff consistently receive high praise for their professionalism, thoroughness, and friendly demeanour. However, a notable volume of customer feedback highlights frustrating administrative hurdles, specifically regarding subscription renewals, difficulties cancelling services, and delayed responses from the billing department.
Lorraine was absolutely lovely and very professional. She's friendly and provides a great service. Flick is also very reasonably priced for the quality of service provided. Very happy with the overall experiences! Show reply
I've been a customer of Flick for over five years after they took over our local service provider on the South Coast. We used to get a one off service but a couple of years ago the consultant sold me a Gold Subscription Package on the basis that it was a cheaper, better service. The cost was around $75 a month. At the beginning of 2026, I… Read more
contacted the Nowra office to downgrade the service to a Silver service for $50 per month. The consultant told me the downgrade would take effect within the next month. Two months ago, I realised they were still charging me $75 a month for a Gold service so I contacted the Nowra office to request a review of the account. The consultant told me someone would ring me back but I never received a call. This week I was debited for $75 again for the Gold package. I rang the Nowra office again to ask them to cancel my account as I was dissatisfied with the service. I was told that the accounts person was on her lunch break and she would call me back that afternoon. Three days later still no call back. Very poor customer service indeed.
Reviews with attachments
Rogelio was one of the most pleasant tradesperson I have dealt with for many years - carried out his work professionally and very friendly, was a pleasure to have him at my home Show reply
We have Eric Jeon come to our residence and we love him! He’s the Korean wonder. Very thorough and informative with his approach. Two thumbs up from my family and myself!!! :) thank you Eric! Show reply
I want to report a violent and abusive… I want to report a violent and abusive and dangerous driver with the number plate of LP25 DUU. Today, driving of the Eastleigh roundabout which leading on to the M27 upwards towards Portsmouth way, This guy was weaving in and out from lane to lane without indicating and almost hit three other cars included… Read more
mine. I decided to beep my hprn as it was almost a side coliousion when he was in the left lane I was in the middle lane and he just decided to jump in without again indicaing and almost hit my front wing of my car on the M27.
When I beeped my horn, and slowed down and then gave me the finger out side of his drivers window, and deliberately kept slowing down to cause an accident. I am now going to also report this to the police to take further action as this guy needs to be off the road.
This has also been reported to the police. The guy in the Van marked as LP55 DUU on the M27 heading towards Portsmouth is vile and should be fired. I would not sue them if that is how they are. He almost hit 4 cars and myself as well.
Thank you for bringing this to our attention. We… Read more (+2 replies)
Appalling service. Have been trying to contact them for 2 weeks. One answer, was getting back to me the next day, that was 2 weeks ago. Have been on the phone since 1.30 today trying to speak to someone, no answer and no return call, I have a deal where they are meant to look after me: the guys who do the poisoning are wonderful, I’m sure the… Read more
office staff are too but no staff obviously. I’m over it, normally patient but absolutely no customer care and treat staff badly,. I am cancelling the other them and recommend not signing up anything with this company. They promise the world and offer nothing,
Hi Kathy, We apologise for the frustration caused… Read more (+1 reply)
Service with a smile! – Its not often that Pest control makes me smile but Flick Ulladulla’s professional and friendly service did! Vicki was very helpful and accommodating when making the arrangements for my three townhouses and Chris undertook the internal spray with great care and courtesy. He carefully checked for signs of pests and explained to me what they were and… Read more · 1
how he would treat the different pests and locations. I had some problem areas, which I am confident now will be pest free. This is very important for the success of my holiday accommodation business. Chris undertook his work quickly, efficiently and with a smile. I have just greeted some holiday guests and they were very pleased to know that Flick Ulladulla had been this morning. Everyone’s smiling!!!
Latest follow-ups
Lorraine Edwards is a pleasure to see once a month. She is extremely chirping, always in a bright mood and so quick at her job Show reply
Follow-up · Lorraine is always polite and very quick at her job. She understands that we hold the child safety standards to a high regard at our school and is always very respectful of a staff member accompanying her in and out of the student toilets.
Jeff did a thorough review, explained clearly what treatment is needed, and was personable and a delight to deal with. Show reply
Follow-up · When I needed followup treatment, Flick responded promptly. The service technician Jeff did a thorough review, explained clearly, and was very personable to deal with.
While I have already posted a review of how bad this company is, it is only getting worse. I had originally signed up for a 12 month contract with a confirmation email from Flick stating it was a 12 month plan of payments. On month 13 when they… Read more
took further funds from my account I contacted them querying why this payment was taken out? Their response was: "We have just rolled over your plan" So with absolutely no contact to the customer via email, phone or text, Flick just keeps rolling over your contract, even though they state it is only for 12 months, and keep taking your money as they see fit. I have contacted customer service who just keep replying with: "I have related your issue to the Accounts Department" It has now been 6 weeks and and still no response despite the numerous emails I have sent. This company needs some serious training in customer service and relations.
Follow-up · To follow up with Flick and their level (or rather more a lack of) customer service, they did refund the money for the payment that was taken. As for their customer service excuses for not replying to my several emails was, "the person I was dealing with was overseas on leave"(so convenient), and they apologise but I should have been receiving an… Read more
Hi Sue, Thank you for taking the time to share… Read more (+2 replies)
Positive reviews
Jeff services the supermarket I work at, always friendly and goes about his job in a non intrusive way and does his job with a smile. Highly recommend him and Flick. Show reply
Jeff services the aged care unit that I work at. He always takes the time to talk staff and residents in a very professional, positive way. He has a great work ethic and represents Flick well. Show reply
Find out how Flick Anticimex compares to other Pest Control Services
Know better, choose better.
Jeff was informative and thorough and helped me understand what was being done and why. He also had so much patience for my 2.5 yr old son and was very respectful while here Show reply
Negative reviews
Home protection packages are a scam. We got our new place in Box hill and wanted it protected year round from pests, the sales person on the phone told us it would help with rodent issues, then when the guy came out he said it just monitors things!!!! who would want to pay extra for that? even your own staff dont believe in your product. It is a scam, we will be cancelling it immediately and I would not recommend you to anyone. YUCK!
Hi Mick, thank you for your feedback. We are… Read more
Stay away from their subscription service, 6 months after the initial 12 month payment plan ended, no contact from Flick Guard, only to be called today and advised when I would like the annual service 6 months after the initial end date. They continued deducting money from my account without my knowledge the entire time, the ACCC will be getting notified and a formal refund has been requested. Thieves!!!!
Hi TanHin, thank you for your feedback. We are… Read more
I don’t think I have ever had such a bad experience with a company in my life. I (mistakenly in retrospect) agreed to a 12 month subscription because we would get these sensors in the roof and we would get a call if anything moved up there as we were hearing some scratching noises in the walls. A few months later we realised these sensors didn’t… Read more
work when there were 3 men up there installing new ducted air conditioning and with all the movement we never got a call. We disconnected the power months ago because we figured it didn’t work and only yesterday got a message that it was offline….months after the fact. When we heard scratching in the roof they came back for 5 minutes to just chuck poison in the roof than leave without doing any investigation of other strategies. We had another company come for a second opinion and they were so helpful and said there wasn’t even any mouse poo in the roof (!) and rats might be actually on top of the roof and gave us advice on cutting down the trees and other measures to actually fix the problem. It has been disappointing service every step of the way. I still have 6 months left of these monthly payments and they refuse to let me cancel my subscription. I will never use them again and I will be reporting them to the ACCC.
Hi Anna, Thank you for taking the time to share… Read more
Recent reviews
Exceptional Service from Ray!I want to highly recommend Ray from the Flick Pest Control Capalaba (formerly Multipest) team. Our digital monitor showed rodent activity, and Ray came out promptly to check our rat stations. He did an absolute standout job—he was punctual, incredibly thorough, and so friendly and polite. He took the time to explain… Read more · 1
exactly what he found and how the system was working. It’s hard to find technicians who are this professional, knowledgeable, and genuinely pleasant to have around your home. Ray was so good with our 2 dogs and genuinely showed care to their well being especially safety to them with rodent poison. If you are booking with Flick Capalaba, definitely ask for Ray. Exceptional service!
Thank Ray - Angela and Mal
Jeff was very personable, informative and thorough. I felt reassured by the service Jeff provided. No termites yay!!! I will continue getting yearly inspections for peace of mind. Show reply
Christophe G (from Flick Anticimex Townsville) did my annual service for pest control. His work standard is excellent. He is very thorough, professional and knowledgeable. I highly recommend him and Flick Anticimex. Show reply
Jeff from Flick was excellent. Very kind and friendly and checked all of the baits and replace those that needed to be replaced and gave good advice about various aspects of the service and cover, as regards rodent activity. I recommend him . He is a very wonderful example of a professional with good people skills. Show reply
Damien did an excellent job of spraying our house internally and externally and a garden shed. He was courteous and he explained clearly what he was going to do. He arrived promptly. I would recommend him to anyone intending to use Flick services. Show reply
Find out how Flick Anticimex compares to other Pest Control Services
Know better, choose better.
I had Bikas come home for addressing a sensor issue. While he was here, he also checked all the bait stations and loaded them with baits. He made some changes to placement of a sesnsor from the attic to the one in the garage. Overall i found his service outstanding. Highly recommend Bikas from Flick. Show reply
Jeff & Charlie (trainee) called today to replace baits in the bait stations. Very quick and helpful and also showed me how to place steel wool to stop rodents getting into the house etc . Show reply
We had our 3 monthly check as usual. All clear. Stuart C is a pleasant gentleman, was prompt, careful of the garden around the stations he was inspecting as he has in the past. Show reply
Annual inspection done by Jeff and Charlie who were very thorough and professional. They explained things well, with helpful tips to minimise termite risk. Pleasure deal with. Show reply
Flick are always on time with appointments and the staff are very obliging. Our technician, Terry W, was fantastic, willing to answer questions and gave great information regarding our pest treatment. He was thorough, friendly and courteous throughout the visit. Would definitely recommend Flick. Show reply
Damien and JD arrived on time and communicated beforehand when they would be arriving. They were friendly and professional. The main problem I had was for ants and the problem no longer exists. They explained exactly what was involved and the Report I received was comprehensive. Would definitely recommend this company. Show reply
Mark called me when on approach arrived on time and was detailed in his explanation of the service. Very happy to recommend him to my associates. A job well done. Show reply
Lorraine Edward’s has been servicing our school for a while now. Her customer service is 10/10 she is always happy, open to feedback and works tirelessly. She is definitely a part of our school community and it would operate at seamlessly without her. Show reply
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Two weeks later and still no call from Flick in Nowra.