Flick Anticimex

Lorraine Edwards is a pleasure to see once a month. She is extremely chirping, always in a bright mood and so quick at her job Show reply

Jeff did a thorough review, explained clearly what treatment is needed, and was personable and a delight to deal with. Show reply

While I have already posted a review of how bad this company is, it is only getting worse. I had originally signed up for a 12 month contract with a confirmation email from Flick stating it was a 12 month plan of payments. On month 13 when they… Read more

took further funds from my account I contacted them querying why this payment was taken out? Their response was: "We have just rolled over your plan" So with absolutely no contact to the customer via email, phone or text, Flick just keeps rolling over your contract, even though they state it is only for 12 months, and keep taking your money as they see fit. I have contacted customer service who just keep replying with: "I have related your issue to the Accounts Department" It has now been 6 weeks and and still no response despite the numerous emails I have sent. This company needs some serious training in customer service and relations.

I had Bikas come home for addressing a sensor issue. While he was here, he also checked all the bait stations and loaded them with baits. He made some changes to placement of a sesnsor from the attic to the one in the garage. Overall i found his service outstanding. Highly recommend Bikas from Flick. Show reply

Jeff & Charlie (trainee) called today to replace baits in the bait stations. Very quick and helpful and also showed me how to place steel wool to stop rodents getting into the house etc . Show reply

We had our 3 monthly check as usual. All clear. Stuart C is a pleasant gentleman, was prompt, careful of the garden around the stations he was inspecting as he has in the past. Show reply

I don’t think I have ever had such a bad experience with a company in my life. I (mistakenly in retrospect) agreed to a 12 month subscription because we would get these sensors in the roof and we would get a call if anything moved up there as we were hearing some scratching noises in the walls. A few months later we realised these sensors didn’t… Read more

work when there were 3 men up there installing new ducted air conditioning and with all the movement we never got a call. We disconnected the power months ago because we figured it didn’t work and only yesterday got a message that it was offline….months after the fact. When we heard scratching in the roof they came back for 5 minutes to just chuck poison in the roof than leave without doing any investigation of other strategies. We had another company come for a second opinion and they were so helpful and said there wasn’t even any mouse poo in the roof (!) and rats might be actually on top of the roof and gave us advice on cutting down the trees and other measures to actually fix the problem. It has been disappointing service every step of the way. I still have 6 months left of these monthly payments and they refuse to let me cancel my subscription. I will never use them again and I will be reporting them to the ACCC.

For decades we have had EXTERRA termite protection on our homes since the early 2000s. It has oroven a very effective syatem but the service has deteriorated becoiming expensive to maintain. When moving to Gulmarrad we had the local representatives, Flick instal 24 stations around our home. As is usual in the first year, termites were found in a… Read more

few of the stations and baited appropriately with no termites being identified in the stations or home over the last decade. I had over a 20 year period in both our Queensland and Gulmarrad homes had agreements with the EXTERRA representatives where I would do monthly inspections of the stations and inform the agent to come and bait the stations and verify the protection was working. The agent would supply the treated wooden inserts so during the year between annual inspections, I would replace slats that deteriorate due to fungal degradation. Last year Flick stopped supplying spare replacements and did not replace degraded slats during the annual inspection and di not inform me of this reduction in service. The Flick policy is now to do 2 monthly inspections and replace any degrade slats at the standard cost. In my view this is an unnecessary costly service that had not been required for over 20 years. I have ceased dealing with Flick and intend to replace the stations with the Superway Termite Baiting System which is Australian made and performs the same protection as the USA made system. Time will tell if the Superway system delivers the same protection that has been supplied by EXTERRA.

I telephoned Flick brisbane on Friday afternoon 17 April, 2026 for a cockroach problem at my nieces place, who had just given birth and was so happy that they could schedule a service on Saturday 18 April as mum and baby were returning on Monday.… Read more

Flick agent didn’t show up and there was no after hours numbers to call. I called Monday at 8am and was told by PJ sorry we don’t know why he didn’t show, they were unable to come on the Monday. I therefore cancelled the arrangement. As they had already charged my credit card I was advised I would be refunded ASAP. I have made many calls and told once again, it will be refunded, my emails are never replied to. I have since contacted the Office of Fair Trading!

Christophe G (from Flick Anticimex Townsville) did my annual service for pest control. His work standard is excellent. He is very thorough, professional and knowledgeable. I highly recommend him and Flick Anticimex. Show reply

Jeff from Flick was excellent. Very kind and friendly and checked all of the baits and replace those that needed to be replaced and gave good advice about various aspects of the service and cover, as regards rodent activity. I recommend him . He is a very wonderful example of a professional with good people skills. Show reply

Damien did an excellent job of spraying our house internally and externally and a garden shed. He was courteous and he explained clearly what he was going to do. He arrived promptly. I would recommend him to anyone intending to use Flick services. Show reply

Annual inspection done by Jeff and Charlie who were very thorough and professional. They explained things well, with helpful tips to minimise termite risk. Pleasure deal with. Show reply

Flick are always on time with appointments and the staff are very obliging. Our technician, Terry W, was fantastic, willing to answer questions and gave great information regarding our pest treatment. He was thorough, friendly and courteous throughout the visit. Would definitely recommend Flick. Show reply

Damien and JD arrived on time and communicated beforehand when they would be arriving. They were friendly and professional. The main problem I had was for ants and the problem no longer exists. They explained exactly what was involved and the Report I received was comprehensive. Would definitely recommend this company. Show reply

Mark called me when on approach arrived on time and was detailed in his explanation of the service. Very happy to recommend him to my associates. A job well done. Show reply

Lorraine Edward’s has been servicing our school for a while now. Her customer service is 10/10 she is always happy, open to feedback and works tirelessly. She is definitely a part of our school community and it would operate at seamlessly without her. Show reply

Been with Flick for 20 years. Reliable. Friendly. Informative. Effective. Quality service and products which keep pests at bay. Thank you to returning service bloke Ryan J. Come back again mate. Flick is highly recommended. :) Show reply

Michael C was courteous and professional. He explained everything that needed to be done and in what order, which helped as I was working from home and also had pets. Show reply

Christophe was absolutely brilliant he gave us very valuable advice. He was extremely knowledgeable and helpful, he was also very professional and polite. Would not hesitate to recommend him . Can’t speak highly enough of this young man . Thank you so much Christophe. Show reply

Michael was friendly and professional, he didn’t mind answering my questions from which I gleaned that Michael has an expert working knowledge of his trade. He would be our preferred Flick Technician for future visits if available. Kind regards Bob & Lynne Slater Show reply

Fantastic, Lorraine Edwards always comes to my work place and cleans the bins, she does a really lovely job and is super friendly. Always does her job with a smile:) Show reply

The service from Flick has been first class, from initial call into Emily in the office to home inspection with Mark Newman. Mark called the day before to advise us he will be attending and also asked if he could come early, which worked perfectly for us. Mark attended early as agreed on the day of our appointment, he carefully inspected outside… Read more ·  1

our home including all trees and inside our home, he even wore his slippers whist inside, which was a lovely touch. Extremely happy with the service, would definitely recommend.

Lorraine Edwards is one of (if not the only) best technicians we have met. She is well-equipped, knowledgeable, and she has a very good attention to detail. She was able to notice a sanitary bin that we missed, and offered to give the replacement unit. She is also bursting with positive energy, overall a very easy-to-work-with person. Show reply