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 AI reviews summary 

Fulcrum Suspensions is highly regarded for its technical expertise and customer-centric approach, particularly in the 4WD and utility vehicle segments. The overall sentiment is overwhelmingly positive, with users frequently highlighting the "Click & Fit" service as a seamless way to manage online purchases and local installations. While the vast majority of experiences are flawless, a small segment of users has noted discrepancies in lead times and minor component fitment issues.

Pros
Exceptional Customer Support: Staff frequently contact customers post-purchase to verify vehicle load weights and spring rates, ensuring the parts ordered are technically suited to the vehicle's specific application.
Transparent Diagnostics: The use of video inspection reports is a recurring highlight, providing users with clear visual evidence of required repairs and building high levels of trust.
Seamless Integration: The "Click & Fit" model is praised for its convenience, effectively bridging the gap between online shopping and professional local installation with proactive coordination.
Noticeable Performance Gains: Users consistently report significant improvements in vehicle handling, steering responsiveness, and ride comfort, especially when towing or driving off-road.
Cons
Inconsistent Lead Times: While most deliveries are fast, some users experienced significant delays between ordering and installation, with occasional lapses in communication regarding stock or booking dates.
Minor Component Issues: A few reports mentioned small hardware inconsistencies, such as incorrect thread pitches on nuts, overly long U-bolts, or fragile plastic insulators on leaf springs.
Online System Glitches: A minority of users found the online booking process disconnected from the actual workshop schedule, leading to manual rescheduling or missed callbacks.
Post-Install Vibrations: There are isolated reports of driveline vibrations following lift kit installations that required further troubleshooting or additional parts to resolve.
Verdict

Fulcrum Suspensions is a premier choice for vehicle owners seeking specialist suspension knowledge and a transparent service experience. Their proactive technical vetting of orders and high-quality video reporting set a high industry standard, making them highly recommended for complex upgrades like GVM increases and lift kits.

276 reviews
5 Oscar  · Great customer service. Very satisfied with the range and quality of my lift.
5 Shane c  · Great easy service from the time I ordered to the air bags where fitted excellent service
5 Riley W.  · The team was helpful through both emails and phone calls. The installation was prompt and the staff were friendly.
5 Jarred  · Awesome customer service from start to finish. Was able to talk to Peter and Norm over the phone to find a perfect suspension upgrade for what I needed !
5 Tom  · Easy to book and very professional installation at TJP Auto.
5 Adam  · Great service and excellent staff. Could not fault the works and communication
Henry T.
Henry T.
  Verified

Great product. Everything was great including the service, how they updated you about everything, they made sure you have the right suspension for you car build. Super easy.

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Killa
Killa2 posts
  Verified

I used the click and fit option to order a 2"lift for my 2000 prado, within 20mins I had a representative contact me to check fitment and spring rates. Stock arrived well ahead of my fitment date and a seamless install

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har.hurcombe4759
har.hurcombe4759SA
  Verified

Emily was super helpful and talked me through the process and costs in detail to help me understand. Went above and beyond to give me the best experience possible and made the overall purchase and install seemless and stress free. Thankyou Fulcrum team and thankyou Emily :)

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Reviews with attachments

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Jeremy
JeremyQueensland
  Verified

Suspension is very comfortable, ride feels smooth and it’s a great colour. Looks very nice on my ranger. Had an issue with the upper control arms was ordered steel but the correct arms for my ranger was aluminium but steel lower Control arms. Was fixed asap and great customer service Show details

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Taylor perry
Taylor perry
  Verified

The staff at fulcrum are all very dedicated and hard working making sure the work is always up to your standards.  Show details

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Cayden C.
Cayden C.
  Verified

Exactly what I wanted drives well and looks good highly recommend

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James W
James WVIC
  Verified

Fulcrum was fantastic giving me the help finding the right 2" lift kit to suit my 2025 GWM Cannon Vanta. I got into contact with fulcrum for help as I was lost on what springs i needed for the current front weight. With a few adjustments they provided me exactly what I needed, especially since i have a steel bullbar, winch and spotties. They then… Read more

organised the installation date and time for me through an installer in my area which was close to home. With the ending results, I am very very happy and will be returning when I need to order bigger leaf springs for when I get tray and canopy setup going.

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COH
COH
  Verified

Bought a 40mm lift kit for my RC Colorado with the click and fit option. Process was very easy, had constant support if needed with the same person. Installation process was easy, done the same day. For anyone with torsion bars, I’d recommend soaking with penetrant for a few weeks before sending to the shop. Ended up getting higher than 40mm due to old suspension sagging. Highly recommend.

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Zane M.
Zane M.QLD
  Verified

Great price even without the discount on install. I haven’t had a lift kit installed before and they talked me through the pro/con & process. Checked my Vehicle to make sure I was buying the right one. Install day was easy, staff were polite and it was quick. Overall, very happy could not fault Show details

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Sampson
Sampson
  Verified

I can’t believe how easy it ended up being to get a lift kit on my car with the click n fit. Punch it in to the website, pick your kit, they text you to confirm all details and book in a date at the mechanics. Next thing you know it’s all sorted. Stoked with the over the phone service too, answered all my questions and explained everything so I could actually understand. Really happy with fulcrums kit and service. Show details

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Dave
DaveVIC3 posts
  Verified

Purchased during the Fulcrum sale period. My suspension was installed via their “click-n-fit” service. The whole transaction was flawless. Great customer service. The product itself is self explanatory. Quality! Show details

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Simon W.
Simon W.VIC
  Verified

I found the website easy enough to navigate and found the perfect lift kit for my 2019 model BT-50 posthaste. I wasn't completely sure about my constant load numbers but I selected what I thought would be right. Within the week of purchase Emily from Fulcrum Suspensions gave me a call to discuss exactly what my constant load weights were, even… Read more

looking up manufacturers websites for weights on draw systems, roof racks, and my existing canopy to find the perfect spring weight for my needs. Emily booked my car in at a local tyre shop in Melbourne to be installed 7 days later. The suspension arrived at the shop from Brisbane in 6 days and was ready for the booking as promised. I can recommend Fulcrum suspensions do everything to ensure that you, as a customer, get everything that you require.

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Graham
GrahamTAS2 posts
  Verified

Had the part for my Triumph 2500 Nina. Fast efficient service and delivery. Will be my go to for Nina’s suspension needs. Show details

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Ray
Ray
  Verified

Fantastic service prior to sale via email, work completed well and on time, friendly and customer focused. Show details

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Oso P.
Oso P.
  Verified

Seamless Process from Order to Install I organised a Click & Fit through Fulcrum Suspensions for my 2022 Isuzu D-MAX, and honestly, if you’re umming and ahhhing about it—just do it. The online ordering process was simple and straightforward, but what really stood out was the communication afterwards. Fulcrum kept me updated the whole way,… Read more

quickly confirmed everything, and then handled all coordination with a local third-party fitting partner.

The booking was organised for me, updates were clear, and I didn’t have to chase a single thing. It made what could’ve been a painful process completely stress-free.

If you’re on the fence, this is about as easy and professional as it gets.

Highly recommend. 5/5.

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James R.
James R.VIC
  Verified

Very happy with the online selection and install process for the Fulcrum formula 4x4 lift kit on my 2014 Ford Ranger. They helped me pick the right suspension and the install at Donellans Preston was was quick and they look to have done a great job. I look forward to using it offroad soon.

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Gunsynhire
GunsynhireQLD
  Verified

Great knowledge and service and professional installation of air bags will be back in the future Show details

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Jobe B.
Jobe B.
  Verified

Had 2 inch Bilstein lift installed on Dmax, was completed timely and neatly, comfortable ride and good handling.

Latest follow-ups

Dan C.
Dan C.
  Verified

Absolute top notch customer support and service! I purchased a lift kit for my next gen Ford Everest and as much as I love it I have had some issues with it. However I will continue to happily recommend this company to anyone who asks what I think… Read more

of them. Whenever I have reached out for assistance they have always been quick to respond and have always gone above and beyond for me. Yes they have obligations under their warranty and Australian Consumer Law but it has ALWAYS been a painless experience dealing with them whereas other companies will put you through hell when trying to get any support or something replaced under warranty. The standout has been Emily who has always responded to my emails promptly and kept me updated throughout the process. The warranty team have also always been prompt to approve replacement parts and have them sent out to the workshop. I value a company on many aspects but the number one for me is when things go wrong how does that company treat the customer and make what can be a painful process as simple and painless as possible. In my experience with Fulcrum they have been faultless.

 Follow-up  · So follow up time… I’ve since swapped them out for a TJM lift which I have to admit I am happier with. They are so much more comfortable and frankly I trust the installer more than the Goodyear tyres workshop Fulcrum have do their installations in my area. That said I still stand by the outstanding support I received from Fulcrum themselves and TJM will have big shoes to fill in that regards if I ever need to seek support from them.

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DKS
DKSQLD2 posts
  Verified

Had a 50 mm lift fitted to my new PHEV Tank 300. This was the first PHEV kit installed, they measured everything, tested the stock components and upgraded. The engineers spent hours setting the kit up and matching it to the vehicle. Extremely… Read more

professional. Massive improvement in ride compared to standard set up, the harshness has gone when hitting sharp bumps, far more comfortable ride. Very happy with the set up and the care the team showed with my vehicle.

 Follow-up  · Had the lift for almost 2 months, ride height has settled evenly, handling and ride excellent. No noticeable change in fuel economy, its PHEV so hard to tell. My install took a day, however it was used to design the system with engineers and mechanics testing and checking parts as well as developing an install manual. Very happy with the results.

Peter R
Peter R
  Verified

Very helpful and professional staff. Service received was prompt and handled with no issues. Highly recommend. Show details

 Follow-up  · Fulcrum checked and adjusted my airbags at no cost. Will definitely be returning when needed. Staff let me know what the progress and what went wrong with the airbags which was very minor but no trouble for them to take a look.

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In-depth reviews

Trev.L
Trev.LVIC3 posts
  Verified

I ordered a Set of upper control arms for my 2024 Nissan Navara Black edition to pair with previously installed Fulcrum F4R fully adjustable suspension both front and back along with an adjustable pan hard rod and also lower control arms on the front . The original kit didn't come with adjustable upper control arms as i thought it did . I ordered… Read more

adjustable upper control arms and had them fitted at the Carrum Downs newly opened store . Service was great and I waited for them to be fitted and have a wheel alignment done and I am extremely happy with the outcome. When the first lot of kit was out on without the upper control arms they couldn't get the alignment correct without the upper adjustable control arms . My advise is get these fitted first go along with the suspension that way the alignment can be done correctly first go . Overall I am extremely happy with Fulcrum Suspension from ordering online through to the service and fitment of all the suspension and parts . My Navara is now 50mm lift all round and the suspension is far better than stock and wheel alignment is as it should be and rides perfect now . 100 percent recommended them for your suspension needs

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Dylan Geber
Dylan GeberWA4 posts
  Verified

I have a 2022 Ford Ranger Wildtrak fitted with the Fulcrum F4R suspension lift kit, installed in January this 2025. Since then, the vehicle has seen plenty of off-road use and long towing trips, and the suspension has performed exceptionally well. The adjustability works exactly as intended, and overall the vehicle genuinely feels better and more… Read more

confidence-inspiring to drive.

I did experience a fault recently that resulted in the vehicle being off the road for a period of time while repairs were completed. Once the vehicle was taken to Nuford Wangara, I contacted Fulcrum to register the issue.

From that point on, the support I received was outstanding. Graham personally contacted me, expressed genuine concern, and immediately took ownership of the situation. He and his team organised everything without hesitation and even offered a hire vehicle given my work circumstances. That level of care and professionalism is rare.

I’d also like to give a shout-out to the team at Nuford Wangara for their support and collaboration throughout the process. Cameron, the service advisor, worked closely with Graham to ensure the best possible outcome and provided clear communication and genuine support the entire way.

Having previously worked in the automotive industry, I understand that mechanical components can fail, it’s how a company responds that really matters. Between Graham and the team at Fulcrum, and Cameron and the team at Nuford Wangara, the customer service I received was beyond exceptional.

I now have the vehicle back and, if anything, it drives even better than before. I wouldn’t hesitate to use Fulcrum again and would confidently recommend Graham and his team, along with Nuford Wangara, to anyone considering suspension work.

BJO
BJONSW
  Verified

Good product, terrible service. One problem after another. 1 - Promised 2 week leadtime, purchased on line and they booked the ute in 4 week later. Rung them and messaged, they changed installer to get the two weeks. 2 - Suspension turned up at my Head Office, annoyed our warehouse staff for what was a private purchase, had to go in and unpack… Read more

the pallet and carry around for a week in back of my ute 3 - Arranged a day to drop ute off, used Uber etc for the day, got back the installer and the installer hadn't done the job! Very inconvenient, had to reschedule another day for the next week. Another day without the ute. 4 - Next day after installation sway bar link came loose, making terrible noise, had to find another Fulcrum installer, the 3rd I have now met, he fixed the loose bolt. 5 - Ute still has a significant driveline vibration, Fulcrum wont respond with any support, not sure what is going to happen to my driveshaft/diff. Originally they said it would settle down after 500-1000kms, now done 6000km and is still as bad as when suspension was installed.

Overall reception was excellent in trying to resolve issues, product is good however their service and support is terrible. Just not worth the effort!

Recent reviews

Josh G
Josh GWA
  Verified

I installed the 2-inch ReadyStrut kit on my Hilux Rogue and couldn’t be happier with it. The ride is smooth, handling is more stable, and it performs great both on-road and off-road. The adjustable height is a great feature, and the overall quality is excellent. Definitely worth the money and I highly recommend it.

Bruce M.
Bruce M.
  Verified

Such a helpful and guided experience. The help and advice I got meant that the outcome was exactly as I wanted. Nothing is to hard for these guys to help you with. Price, process, advice and performance of products are second to none. The fact that you can get your parts shipped to your closest authorised Fulcrum installer and have them fitted in… Read more

days is awesome. Highly recommend if you dont want to install them yourself. The Fulcrum website has everything you need to get you started with specs and fitting guides at your fingertips and very simple to navigate. Thanks heaps Fulcrum.

Kobi O.
Kobi O.
  Verified

Great customer service. They are a very knowledgeable team and organise with you everything that will be needed. The online website was easy to navigate and order.

Tara
TaraNSW
  Verified

Absolutely impressed with the service I received from Fulcrum! After my order they double checked everything even making some suggestions. Once done service was quick and easy even allowing me to click and collect at a provider near me.

Ken
KenTasmania
  Verified

Perfect every time. These guys are are the best. Pay the price and never regret the quality of the products are outstanding postage was fabulous here in no time. No hassle fitting myself instructions were a breeze.

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