GENERAL (Fujitsu)

Fantastic swift service. Paul the technician was right on time very knowledgeable. Fixed our problem quickly and took time to wait around to ensure all was working. Air con is now working better than ever. Highly recommend.

The service man arrived on time as stated, did a wonderful job on three air conditioners, two of which required new motors and serviced all three units. He was professional and polite. I would use Fujitsu again, in fact will have them out to service my other 3 Air conditioners next year.

The Fujitsu service team was fantastic to work with, honest, reliable, and professional. My property manager initially arranged for another company to service and maintain the ducted air conditioning system. After the service, they reported a leak and provided an expensive quote to locate and repair it, with no guarantee that the leak could… Read more ·  1

actually be fixed. This raised concerns about the work that had been carried out.

After contacting Fujitsu directly, their maintenance team promptly investigated the issue and conducted thorough leak testing. They were unable to find any leak, even after the system was left under nitrogen pressure for a week. The system is now operating normally and no leak has been detected.

Thank you, Fujitsu, for your excellent service and professionalism. I highly recommend them.

Andrew and Ben arrived early. Worked on getting the air conditioner working which they did. It was a good experience. I am very happy with the result. Show reply

The technician arrived at the beginning of the scheduled window and proceeded to isolate the cause of the weak heating problem and then sent the appropriate video of the issues so that they could be sent to Ambience Air to followup and correct the problem. Show reply

I had a heating issue with my 10 month old air conditioner. Hewett Trade Services sold and installed the unit. Hewett sold their business just recently to another company Voltora, I rang Voltora and they were only interested in sending me a $200+ invoice "for someone to have a look". not what "propaganda they emailed to me said" it read Hewitt… Read more ·  1

Trade Services has closed, but Voltora has you covered, what a load of horse manure. As it was a Fujitsu unit, I rang the Fujitsu, who are now called General the receptionist was excellent, there was a Technician organized to see what the problem was. The Technician turned up and found a line leak that Hewett did not install correctly. Even though it was not a Fujitsu / General problem the unit was repaired within a very short time and I now have heating from the unit. The technician was so professional and GR8 to be with. Dealing with General / Fujitsu was so refreshing compared to the money grabbing company called Voltora, "who said we have you covered".

The service technician arrived on time and provided phone call before arriving at our rental property....he was professional and polite at all times and attended to the diagnosis of our 10 year old fujitsu unit and examined the unit to find a lack… Read more ·  4

of refrigerant gas caused by a leak within the indoor unit...he proceeded to offer solutions to repair our unit and we discussed the options and likely cost to repair unit. The repair would have been less cost than replacement bearing in mind the unit had provided trouble free service for 10 years, we decided to replace the unit. The Technician provided pricing for a fujitsu unit from the good guys.... We confirmed the price of unit with good guys who had offered a black Friday cash back a few weeks.prior...the good guys were not prepared to lower the list price as the offer had expired We used our shop rite membership to secure a discount from another good guys store with delivery...we have arranged for the new unit to be fitted this week. The service provided from your technician was exemplary Our only negative is the messages recieved from fujitsu regarding the technicians visit... Owing to high demand...only warranty work was being accepted...3 messages were recieved after the call out had been accepted...we rang to confirm our call out. The call out was attended to as we arranged but the messages recieved created confusion. I would like to think that seeing how we choose to buy the premium product fujitsu units for our rental properties owing to reliability and presumably after sales service we expect that a faulty unit out of warranty is as important to your customers as a unit that needs repair or replacement...we will replace with a new fujitsu unit...because fujitsu came out !!

From my ducted a/c system developing a recurring fault code to then registering my details and issues via the website contact form is a process that initially provides a ticket number so you are in the queue but are in the dark as to your progress in the queue. Now you will be contacted after some prompting to get some feedback on the state of… Read more

play. Initially it was approx. 2 weeks before a tech could attend and this actually moved out by another few days. Now from past experience of having the same fault several years before I asked could the tech bring the same parts that had previously been replaced, I was placated with the thought that this was a done deal. The tech had no parts and subsequently had to order these from another location, once they arrived in Perth then a booking is made for the tech to attend to do the repairs. This process extends the time from parts ordering / parts arrival / tech booking to just over three weeks. The time on site for two tech's was approx. 1-1/2 hours so the actual work to be done is such a small percentage compared to the Fujitsu procedure that has to be followed. From the tech side they were all great to deal with and very professional, unfortunately Fujitsu's policies and procedures are a stumbling block to the customer. Also it is very difficult to actually talk directly to a Fujitsu staff member and the majority of correspondence is signed off as a department or position there are no names used. Additionally extracting information can be a difficult task for the non-technical person. Now the tech's are knowledgeable about installation work and quality of the same but will not make any comment on this as it is not a Fujitsu area of work and as such it is obviously a company policy that they do not make comments. I understand this but I see things that are obviously not to a satisfactory standard visually and also issues with the equipment not performing to the stated outputs. Now the installer is a Fujitsu certified tradesman qualified to install their equipment as defined in the Fujitsu documentation so that Fujitsu are happy and the customer should also be satisfied with their purchase of a Fujitsu product and an installation which has been completed to ensure the equipment will perform as described. Now in my case this was not done and the system still does not perform correctly 4-1/2 years on. This is where I feel the techs could at least make their observations known to Fujitsu Management so that the installer can be held accountable for their work on behalf of Fujitsu. I had an initial return to site by the installer on the day after the system was commissioned to discuss my concerns, after this there was another 1 hour visit and from that point on after payment was made phone calls and emails were not answered. I see this as bad for business for Fujitsu from both a product not being fit for purpose, warranty repairs with time and associated costs to Fujitsu. A customer who has had two 5 and 6 weeks periods during heatwave conditions where their air conditioning was not working. This has been a very difficult time and quite draining when I would be confident in stating that if the installer had performed his work to a satisfactory standard to meet the manufacturers requirements as well as industry standards we would not have had the issues we have had. 1. Fujitsu procedures seem cumbersome and onerous to the Customer, from Ticketing to Bookings followed by parts ordering then another Booking is required. 2. Fujitsu process of not having staff being identifiable by name to the Customer is not a welcoming feature of theirs. Also the majority of contact methods are by filling inquiry / contact forms out rather than having a verbal contact with a Fujitsu employee. 3. Fujitsu policies in place that do not allow on site Tech's to make written or verbal comments to the Customer relating to any item or issue if it is not the Indoor Unit it's self, such as ducting layout, sizes, installation quality etc. The Outdoor unit is the same, if it's not the actual unit then items such as refrigerant line installation, cable installation, ducting covers for external lines and cables are not commented on. 4. System Performance evaluation to confirm systems output meets design and marketing specifications from a build quality and from an installation meeting the necessary standards.

Ticket number 2681956.

I was extremely impressed with the professional service I received from this company. The technician arrived promptly in a company sign-written vehicle and was wearing the company uniform, which immediately gave me confidence that I was dealing with a professional and reputable business. He introduced himself on arrival, explained that he was… Read more ·  1

there to carry out the service, and was respectful and courteous throughout. Before entering each room, he asked for permission, which I really appreciated. He conducted a thorough inspection and provided photo evidence of each outlet being scanned.

I also received a comprehensive service report, complete with photos, which gave me confidence that the work had been carried out thoroughly and professionally.

The entire experience was professional, respectful and reassuring from start to finish. I would definitely recommend this company to anyone looking for a reliable and professional air conditioning service, particularly with summer just around the corner. It’s reassuring to know your air conditioner has been properly checked and serviced before the warmer weather arrives.I was extremely impressed with the professional service I received from this company.

Professional from initial phone call to finish with my requirements regarding a warranty. Faultless service. Thank you, for making our situation met with great satisfaction and the speedy response of rectifying our air conditioning. Excellent service from everyone. Show reply

Very happy with the whole process, from my 1st contact right through to the finished job. Natalie, Jessica and Brett. Most contact was with Brett, he was polite and professional. Gold star to all. Show reply

I had a multi head unit with 3 indoor heads and one outdoor unit- The outdoor unit rusted out within less than 8 years- There was nothing wrong with the indoor units but te comany said that the oudoor uits were not availabe as they had been superceded and I had to change the entire system- This is disgusting- I was quite happy to pay for the outdoor unit to not be available after on 7 years? Do not buy this product if you want long term backup

I much rather leave good reviews than bad but I had a FUJISTU DUCTED installed and when i was sold it i was tempted to get it before the end of the tax year as it was sold with a 500 bucks cashback GENERAL/FUJITSU has just notified me by email that i don't qualify for the cashback because it was installed after June 1st even though the scheme ran… Read more

to June 31st , not sure what that's all about. and after weeks of them asking for more information on several occasions i think it was just a runaround till you give up, i do not think they liked me paying the installer in cash, but a pokie win paid for most of it, SHOULD HAVE JUST GONE WITH DAIKIN THEY WERE ONLY A GRAND MORE by the way AC STORE at Westfield north lakes was fantastic a family business that could do no better and this is no reflection on them except maybe they don't sell a brand that promises and does not deliver.

OK THEN FUJITSU/GENERAL was correct it was in the small print -the scheme ran between 1st May and end of June but it says in the small print i had to pay it in full by June 1st and not just the deposit, doesn't sit well as the installer didn't even know so 1 star

This website does NOT confirm registration from New Zealand unless you input State "NSW". I don't want New Zealand to be in the state of NSW, but apparently this will fool the website and confirm your registration.

The technician came and fixed my A/C explaining what the problem was. I'm very happy with the outcome. Thank you for organising a quick turnaround for your service. Show 3 replies

I booked a service but had other concerns (from an installation by a different company). The technician listened to my concerns and responded to each one. Service done at a reasonable price. Many thanks. Show reply

Fantastic service. The guys were knowledgeable. helpful and very informative, explaining everything as they went. They were happy to answer my questions in great detail and even offered to reset all my custom setting that had been cleared for the service when they finished their work. Couldn’t have asked for better service. Show details ·  1

The technician arrived on time, he was friendly and professional. The service was completed to my satisfaction. I will call on this company again in future for air conditioning service and repairs. Show reply

After having a Fujitsu ducted RC aircon installed, I had an issue with it and a Fujitsu service tech came out within 2 days. The tech was extremly knowlegable and recitified the fault which ended up being an installation issue and not the Fujitsu unit itself. He also made some other recommendations which will be followed up with my installer. Show reply

I booked the 2 year service for my home air conditioner when the technician came to do it he accidentally broke the filter frame when opening it. And he said he will let his office know about replacing it. Then I have not heard from the office after a week and then I rang them and then they informed that they have ordered the spare parts and the… Read more ·  1

next day technician came and replaced the whole thing with new filter. Thank you for your quick action.