TCL Australia

Miles served me on the telephone this morning. Miles you were so kind and helpful and so understanding and you helped me in more than just my purchase. I wish the world had more people like yourself in it. Thank you I believed you really cared about me. This is for your boss double her pay she is worth keeping so make it worth her future. You are 1000000% go girl go. Grahame Mills Show details

Rubbish TV’s. I made the mistake of buying two. They both have software issues and one of them had vibration issues with deep notes. They partially fixed this by removing a component?

TV fault – I would like to commend Charisse for her prompt response to my Warranty Claim. TCL have been very good to me. Thanks Alan Show details ·  1

Yes i would like to commend Miles for helping me get my TV going again,i am 70 years old and very deaf,and Miles spoke very clearly and at a volume i could hear easily.It was a bit daunting for me with all the new technology,but was able to get… Read more ·  1

through it.It is the first new TV i have ever owned,and apart from the glitch i was having, i am very pleased with it.

Bought tv three months ago. TV turns itself off randomly. Went back to jbhifi where we bought it. They referred us to TCL warranty people. There… Read more

months later fault persists despite numerous communication via telephone email and SMS. They appear not to understand what the problem is requesting videos of the fault. I keep telling them it's impossible to do that unless I sit all day every day with my phone trained on the tv waiting for it to turn itself off again. Theybeaskedvforva photo of the white sticker on the back of the TV which has the serial number despite already having this information in an email sent two days earlier. Warranty services are hopeless to the point of being useless.

Unfortunately my new TCL C6L encountered an issue which resulted in a complete breakdown. I contacted the TCL help line, and gave them the required information. They were most helpful and that same afternoon I was able to either obtain a store refund or a new unit. As I was quite happy with my google TV I chose the same replacement model.

I’m extremely pleased with TCL’s efficient TV replacement process. Delivery was arranged promptly, and regular updates kept me informed throughout. Special thanks to Miles for his exceptional communication, support, and willingness to help—he made the entire experience seamless. Outstanding service from start to finish! Show reply

Great customer service. Ian was very helpful and understanding with my request and very quick to reply back.. I had a problem with my tv and dealing with them was so easy and stress free. Would highly recommend Show reply

What load of crap the worst tv I have ever bought from the remote where you can't even see the controls the colour is terrible you have to be directly in front otherwise it's all white please don't buy this nightmare

Purchased an 85in TCL TV 18 months ago. Just went through the warranty process as the screen went black. Sent numerous pictures and videos, took 8 days to establish that the TV is no good. Multiple emails back & forth and phone calls to get to this point. They refuse to send a technician out. Now they want to replace the TV with a newer model and… Read more

expect me to wait up to a further 12 days, of course, I have to incur the cost of removal of the old TV from the wall and installing the new one. We have had 2 x Samsung TVs for the last 20 years with not one issue. I am pushing for a full refund and going back to a Samsung, I thought I saved money buy going with a cheaper brand, but it will cost me more in the long run, in money and grief, huge mistake buying this brand, very ordinary service from a warranty point of view and low quality product. Bought this size TV for the footy, wouldnt you know it finals start this week! Never buying a product from this brand again. Do yourself a favour and spend a little more and get a reputable brand.

Not satisfied with the product or service provided, do not recommend getting a TCL if you expect quality or support. Our tv had a major failure after 3.5 years with very basic usage by my elderly mother. No streaming. No gaming. Basic settings. Other TVs have lasted 8-10 years without issue. We thought we were upgrading. Should have kept our old… Read more

one.

After calling, they requested details to be sent via email. However service could not find my emails and did not acknowledge the SMS replies either, I had to follow up several times for any acknowledgement.

They then dismissed the claim and cited a range of reasons this TV might fail so soon, and because of all those factors (none of which apply), they would refuse a repair.

I had a great experience with the service. Everything was done perfectly, and Abby was extremely helpful, friendly, and professional throughout the whole process. She made everything easy and was happy to help with any questions I had. Thank you so much, Abby, for your excellent service! Show reply

Miles helped me get the firmware i needed to flash my tv via USB to fix it from a constant reboot loop. Got it and fixed the tv within a few days. Very happy with the service. Show details ·  1

I put in a warranty claim with TCL after a recent firmware update caused some problems. The technical support technician Miles suggested I perform specific inspections and actions. Great support team with a great outcome. Show details ·  1

The TCL TV is excellent; however, after a year, there was a minor pixelation issue. The TCL support team arranged for a swap to a newer model and had it delivered in good time. Excellent support service from the crew at TCL Australia- Tin, Abby, Gary and others. Thank you. Show reply

Tv is nice, however we came across issues with installing YouTube directly on the TV. I contacted support and Elie was awesome. They led me through the factory reset process and helped me fix the issue Show details ·  1

Dear Abby, I wish to sincerely, thank you for the excellent support you’ve provided in resolving my TV swap request. What impressed me most was your willingness to go above and beyond by arranging the replacement, basis initial notifications, even before the faulty TV had been collected and assessed. When I explained that my elderly parents… Read more ·  1

rely heavily on the TV for the daily entertainment and companionship, you took the time to understand the situation and acted with genuine care and compassion.

Your customer focused approach turned what could I be in a stressful experience into a very positive one please accept my in fact, our heartfelt appreciation for your professionalism kindness, and exceptional service, ABBY.

Thank you again for your help. God bless!

The technical service department of TCL have been fantastic. Prompt answers to queries and follow-ups. I had an issue with my 65" TV and it is being replaced under warranty by the equivalent current 2026 model. Shout out to Gary who has been most helpful. Show details ·  1

Very responsive, didn’t had to stay on hold, got to them real quick. Thanks to Arci for helping me resolve my TV internet issue. Your update helped and works just fine now. Show details ·  1

I recently had an issue with my TCL C855 85-inch TV and needed to make a warranty claim. I would like to thank Alvin, Xavier, Miles and Abby from TCL Customer Support for their assistance throughout the process. They communicated with me throughout the claim, reviewed the issue and ultimately arranged a refund for my television. I appreciated the… Read more ·  1

professionalism, communication and effort from the team in bringing the matter to a resolution.

A special thank you to Alvin for his follow-up and for taking the time to ask for my feedback. Overall, I am pleased with the way TCL handled my claim and appreciate the support provided by the team.

All members of the TCL team have been polite and efficient. Technical evaluation was structured and methodical. The fault was identified and clear instructions on the follow up steps communicated. The customer support team gathered, proof of purchase, video of the fault. model and serial number information during the call and later via emails. I… Read more ·  1

was kept informed of progress and hand over to local repair ASP. I'd like to thank Alvin for his very polite and friendly nature and his assistance. Problems happen it's how you deal with them that counts. I was very satisfied with the TCL staff and how they dealt with my TV issue.

TLC Have been an absolutely fantastic company to deal with. They are a Company that truely stands by their products. Gary was fantastic in the tech department. And the phone staff brilliant. Show details ·  1

Thank you so much for sorting out our dryer problem. We were so happy to know that we can return it and exchange for a new one. The service has been fantastic and Gary was very accommodating to us. Show details ·  1