Global Retail Brands Australia

It is great to deal with, no mocking around. I dealt with Kenneth, he is very professional and courteous person to deal with, and fixed my issue within 24 hours.

I chatted online with Van who assisted me with my enquiry in a very efficient and helpful manner. As a result I now can visit the store where I can purchase what I am after.

Mary diploma was super helpful. Service could not have been better. Thank you so much

Razelle at Global Retail was exceptional to talk with and prompt with her emails and replies regarding my purchase of 2 Baccarat Stone Tri Grill, Fry and Wok pans. Thank you Razelle

Van did an amazing job helping me with my gift card, she is as so lovely to work with

Review for Mayer, Liverpool Westfield – Australia I came in to buy a single knife because my sister recommended their quality and mentioned that one of the staff members was especially wonderful. When I arrived, Rani wasn’t in uniform and was busy on the computer, but as soon as she saw us, she immediately came over and dedicated her time to us.… Read more ·  1

She patiently explained all the details about the knife set, and her approach was extremely kind and professional. Thanks to her guidance and advice, I ended up buying the entire knife set – the experience made me feel truly valued as a customer. Rani is an example of perfect customer service and truly deserves all the praise. I highly recommend visiting if you want a professional and friendly shopping experience.

Thank you again, Rani, for the amazing experience!

I reached out to Playcorp looking for a replacement lid for my Baccarat Iconix 18cm pan. I couldnt find one anywhere... Robert, from Global Retail Products was back to me within 1 day, with the product I needed, ready to ship straight away. Great work Robert, so simple, such great service. Thanks, John.

Eric from retail global brands was extremely helpful when I had a faulty product and talked me through the process both by phone and email. He was fantastic to deal with. Outstanding customer service and resolved our issue with clear instruction and direction thank you Eric.

Eric was fantastic in the way he dealt with my warranty claim. Could not be happier with the service.

I’ve been shopping online at global retail brands for several years as the products and range is high quality and I generally receive what I have ordered within the week (and the sales are fantastic). Very occasionally something goes wrong with the delivery but I have always been able to resolve it very quickly. The online chat facility is really… Read more

easy to navigate and the customer service staff are very prompt in resolving any issues. This time I dealt with Eric and he arranged a replacement item which I received within 3 business days. Very happy customer!

Vanilyn was very helpful, quick at getting responses back to me and arranged my damaged item to be replaced. 5/5! Thank you

Made a warranty claim vial Global Retail brands and Victoria was so helpful and my replacement item was sent within days of my claim. The whole process was easy and better than even expected. Thanks Victoria !

My product was the wrong colour and a refund was processed by Mary which I greatly appreciated. Thank you

ROBERT made it a totally positive experience to receive a new handle for my frying pan. The lifetime guarantee was honoured and it arrived in record time. Thank you so much!

I wasn't sure if warranty covered my Barista mugs I had recently purchased. I fell in love with these mugs and was devastating when one day I washed a cup it smashed in my hands. But I had 3 left but eventually by January I only had 1. I was upset so my daughter purchased the bigger ones for me for my birthday by February one of the bigger cups… Read more

also smashed devastated i googled warranties for Baccarat and in an instant I got a response. I had the help of MARK who quickly found the items on my account as I could not find the recipets for my purchases and in a few emails responded to me that they were sending me replacements for the Mugs. I'm actually excited about them coming as they have become my favourite cups for both my coffees and ice coffees. Thanks Mark

Seamless experience – I had accidentally purchased the wrong item and Vanilyn promptly, and without fuss, organised the refund.

Warranty help – Robert from global retail brands was amazing and so helpful. I had a problem with a pan and he was super quick in organising everything for me.

Replacement parts – We had a broken part for our Milk frothier and was able to be replaced with no fuss. Jhoanna and Sheila were very helpful.

Amazing service by Vanilyn! – I recently had an issue with some pots/pans purchased from House and I had to engage Global Retail Brands to seek assistance. My matter was assigned to Vanilyn who, through our entire interaction was patient, understanding, accountable, responsive, and overall provided amazing customer service. Vanilyn used common sense, reasoning, and judgement… Read more

to make the potentially difficult/involved matters very simple and did it while always remaining professional. Very refreshing to find someone with such a strong service ethic. Thanks again Vanilyn for your fantastic help!!