House

Lots of great things and accessories for the kitchen. Great dealing with customer service over the phone and email if there's a problem with any product. Kenneth was a great help at customer service team via email. Went above and beyond to solve my problem.

I had a problem with my purchase - my new air fryer had stopped working and Kenneth arranged a new replacement on the same day I made contact - really easy interaction - thanks Kenneth and team Show details

Thank you for the exceptional service provided by Kenneth S in resolving an issue with my pan. After I sent the faulty item back, a replacement was quickly arranged with the warehouse to be shipped out to me. The entire process was seamless, and I truly appreciate the quick response and easy resolution. I would 100% recommend buying from House!

h2 hydro2 stainless steel travel cups from House stores – I bought 3 travel cups the past year, h2 hydro 2 brand from local House store. They keep liquids hot for hours and I love them, especially for work and in cold weather. However, the plastic tops wear away at the side from overuse, crack and break… Read more

when dropped. The cup is stainless steel and indestructible. I went back to the store where I bought it and showed them the fault. They told me they do not come with a warranty unfortunately, and they don't have replacement tops to purchase, which I would be happy to do. I went online and reported fault and was provided with a $20 gift voucher to replace cup, as a goodwill gesture. I did not have a receipt of purchase as I must've paid cash. I was satisfied with the prompt action and goodwill gesture. The company, HOUSE; should sell replacement tops methinks...

Bought a couple of Greenstone items and unfortunately one was slightly faulty. I contacted claims and Maryda was straight into it. She sent me some steps I had to take to make a claim, had it assessed and she arranged for a replacement item to be… Read more

sent. Done and dusted very quickly. I rarely make claims and was hesitant about this one but glad I did. Whole process was easy to navigate. Good result. Thanks Maryda.

Razelle was AMAZING. I received my order and one item was broken. Less than 5 minutes and it was all sorted. A new item on its way. Fantastic service and super easy process. Thanks heaps Razelle Show details

Genuinely kind of shocked at how easy my warranty claim was! I ordered a 12-piece set of stainless steel pots and pans on 13/09. The set arrived by standard post today (16/09), which was super fast. Everything came suitably packaged and in good shape. When unpacking the set, I discovered that one of the saucepans had a couple of small defects in… Read more

the rim. I took some photos and went to the House website to ask what the process would be and what the options were for remedy.

I was initially concerned that the live chat would be a useless AI thing. Instead, it simply asked for my contact details and issue, then connected me with an actual person in about 30 seconds. A representative named Razelle confirmed the specifics of the issue, my order number, and my address; and requested a couple photos showing the defects.

Then it was just… done? Razelle lodged the request, it seemed to be approved and they told me I’d get an email with tracking information for a replacement piece.

I was very concerned that I’d need to fight them over the issue, but instead it was exceptionally easy throughout the whole process. Admittedly, I did contact them immediately, but their response was still one of the best customer service interactions I’ve had in a long time. There was genuinely nothing that could have been improved from my perspective.

Now, all that said. We’ll need to see how the replacement comes, but I’m cautiously optimistic there won’t be any issues from here. Certainly, I’ll update this with what happens next.

Separately, I’ve always had a positive experience in-store as well. Their staff have generally been friendly and helpful, and the one time I needed to return something in-store was also easy.

had a really positive experience with House customer service, particularly with Razelle, who assisted me with a warranty concern regarding my Baccarat cookware. She was friendly, helpful and responsive throughout the process, and made everything easy to sort out. I really appreciated that they took the time to review my concern and ultimately… Read more

offered a replacement as a gesture of goodwill. It was great customer service and I’m very happy with how everything was handled. Thank you so much, Razelle, for your help!

I couldn't figure out how to replace a valve of my Baccarat slow cooker. Kenneth sought information from spare parts dept and sent clear step by step instructions on replacing the valve. Easy to follow easy to fix Show details

2nd time visit to a fountain gate shopping centre shop, both ladies at the counter didn’t came forward to assist me or my family, I would have simply ignored it , but this is the 2nd time past two weeks that I went to the same store , but no one wanted to help !!! Very disappointed and felt insulted , specially right after I was about to step out… Read more

of the store , a gentleman with two children step in the store , both these ladies came forward to assist him,,,,, very unprofessional staff ,,,,,

I will never purchase from House ever again. I bought an item and when I got home realised that the item was not durable enough for my needs. The item was not opened or used in any way. I returned the very next day with receipt and was refused a refund and only given a credit note. I don’t see why a refund can’t be given. I attended the Warwick store and was served by Mary. She is definitely not a good representative for customer service. Show details

Overall a reasonable shopping experience however my concerns with a purchase of a cocktail shaker were not great. I purchased the 3 piece Barcraft set found here https://www.house.com.au/products/barcraft-3-piece-cocktail-set-500ml This shows a… Read more

silver stainless shaker in all the pictures . I read after delivery hidden in the details that it is black and brass, but every image shows silver (picture 1)

I asked about this on chat and was given the following response by [Name Removed] (I am only mentioning her name as it was requested at the end of chat) "We have made every effort to display the colors of our products that appear on our Site as accurately as possible. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate."

"If you have a moment, I would greatly appreciate it if you could share your experience by leaving a review on productreview.com.au, specifically mentioning my name, [Name Removed]."

As you can see in the second picture not only is the design different but the colour cannot be misrepresented in a monitor.

I can live with the wrong shaker, however being treated like an idiot by customer service was one step too far.

I found limited flexibility from House in solving this and will reconsider using them in the future

I had a gift card for Salt and Pepper which was still valid but the codes weren’t working since the company started to close down and come under the management of House. I reached out for support and the store representatives at Salt and Pepper’s final existing store front was rude and unhelpful, suggesting that the money would be lost because the… Read more

“company was no longer operating” - despite standing in a Salt an Pepper store and selling merchandise. I was very irritated with this representative who refused to offer any help and would not connect me to any form of management, saying that “they aren’t available to the public” and the store no longer existed.

I reached out via email and Mark helped me get a satisfactory resolution. He was a great source of relief throughout ensuing me that he would find a way to help us resolve the issue so that I would not be out money that was gifted to us for our engagement. I’m grateful to him and the other people involved in assisting us.

I had a fantastic experience dealing with customer support. I reached out regarding a manufacturing fault where my baccarat blender jug was leaking and had an uneven gap. Van provided exceptional support, prompt, clear, and focused on finding a solution. Thank you, Van, for making the replacement process so seamless! Show details