House

Big thank you to Mark and the House team. I purchased a slow cooker last year, but found the inner pot cracked this year. I sent an email to House and Mark was so helpful in getting the information needed, and then organising a replacement inner pot to be sent out so quickly. I am so so so grateful. It is hard to trust or have any faith in… Read more

companies these days but I will prefer House now because I have more trust if things go wrong that I will be helped out fairly. Really appreciate it!

Razelle provide amazing customer service with a product issue. Attentive & didnt keep me waiting too long for assistance. I appreciate her understanding of my issue & the resolution. Show details

h2 hydro2 stainless steel travel cups from House stores – I bought 3 travel cups the past year, h2 hydro 2 brand from local House store. They keep liquids hot for hours and I love them, especially for work and in cold weather. However, the plastic tops wear away at the side from overuse, crack and break… Read more

when dropped. The cup is stainless steel and indestructible. I went back to the store where I bought it and showed them the fault. They told me they do not come with a warranty unfortunately, and they don't have replacement tops to purchase, which I would be happy to do. I went online and reported fault and was provided with a $20 gift voucher to replace cup, as a goodwill gesture. I did not have a receipt of purchase as I must've paid cash. I was satisfied with the prompt action and goodwill gesture. The company, HOUSE; should sell replacement tops methinks...

Bought a couple of Greenstone items and unfortunately one was slightly faulty. I contacted claims and Maryda was straight into it. She sent me some steps I had to take to make a claim, had it assessed and she arranged for a replacement item to be… Read more

sent. Done and dusted very quickly. I rarely make claims and was hesitant about this one but glad I did. Whole process was easy to navigate. Good result. Thanks Maryda.

Razelle was AMAZING. I received my order and one item was broken. Less than 5 minutes and it was all sorted. A new item on its way. Fantastic service and super easy process. Thanks heaps Razelle Show details

Overall a reasonable shopping experience however my concerns with a purchase of a cocktail shaker were not great. I purchased the 3 piece Barcraft set found here https://www.house.com.au/products/barcraft-3-piece-cocktail-set-500ml This shows a silver stainless shaker in all the pictures . I read after delivery hidden in the details that it is… Read more

black and brass, but every image shows silver (picture 1)

I asked about this on chat and was given the following response by [Name Removed] (I am only mentioning her name as it was requested at the end of chat) "We have made every effort to display the colors of our products that appear on our Site as accurately as possible. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate."

"If you have a moment, I would greatly appreciate it if you could share your experience by leaving a review on productreview.com.au, specifically mentioning my name, [Name Removed]."

As you can see in the second picture not only is the design different but the colour cannot be misrepresented in a monitor.

I can live with the wrong shaker, however being treated like an idiot by customer service was one step too far.

I found limited flexibility from House in solving this and will reconsider using them in the future

I had a gift card for Salt and Pepper which was still valid but the codes weren’t working since the company started to close down and come under the management of House. I reached out for support and the store representatives at Salt and Pepper’s final existing store front was rude and unhelpful, suggesting that the money would be lost because the… Read more

“company was no longer operating” - despite standing in a Salt an Pepper store and selling merchandise. I was very irritated with this representative who refused to offer any help and would not connect me to any form of management, saying that “they aren’t available to the public” and the store no longer existed.

I reached out via email and Mark helped me get a satisfactory resolution. He was a great source of relief throughout ensuing me that he would find a way to help us resolve the issue so that I would not be out money that was gifted to us for our engagement. I’m grateful to him and the other people involved in assisting us.

I’ve been using my Baccarat cookware set for over four years, and it has been a fantastic addition to my kitchen—durable, reliable, and beautifully designed. Recently, I encountered an issue where the handle on one of the glass lids broke due to a spot weld failure. I reached out to Baccarat’s customer service, expecting a lengthy process, but I… Read more

was blown away by their response. Razelle from the Baccarat team replied promptly, informing me that she was investigating the matter. Within just a few hours, she got back to me with the incredible news that they would replace the handle free of charge, even after four years of use! All she needed was my mailing address to send the replacement. This level of support for a product well beyond its warranty period is truly exceptional and speaks volumes about Baccarat’s commitment to customer satisfaction. A huge thank you to Razelle and the entire Baccarat team for their professionalism, efficiency, and genuine care. It’s rare to find a company that stands by their products with such outstanding service. I wholeheartedly recommend Baccarat to anyone looking for high-quality cookware backed by a company that truly values its customers. I’ll continue to be a loyal customer for years to come!

Robert helped me with a replacement croc chop when the small blade attachment broke on the first day. Fantastic and swift customer support. Thank you Robert, I appreciate it very much.

We had purchased two Baccarat Stone frypans 4 years ago, a couple of months apart from a House store. The larger 32cm one was no longer non-stick even though we had followed the use and care instructions over the 4 years. The smaller 28cm frypan was still fine. We had the receipts for each and I made a claim just for the 32cm under the 25 year… Read more

/ Limited Lifetime Guarantee. I initially rang the House Customer Service 1300 number and they initiated an email requesting a copy of the receipt and a photo of the frypan. Razelle at Global Retail Brands was super helpful and very quick to respond to each of the emails. She also requested a photo of the smaller frypan & the receipt, and even though we were not making a claim she offered to replace both the frypans! She has organised delivery of the frypans through Australia Post at no cost to us. Super happy with the service and outcome.

I had a great online shopping experience thanks to Robert. I found what I wanted, got it delivered quickly, and although one of the bowls in the set was broken upon delivery, Robert helped me replace the bowl simply and easily in a few days. Show details

I will never purchase from House ever again. I bought an item and when I got home realised that the item was not durable enough for my needs. The item was not opened or used in any way. I returned the very next day with receipt and was refused a refund and only given a credit note. I don’t see why a refund can’t be given. I attended the Warwick store and was served by Mary. She is definitely not a good representative for customer service. Show details

The support of the team with information and how to proceed was horrible. Not answering fine questions and not responding when they dont hear what they want. Terrible experience Show details

Would absolutely never shop off the online store again. I purchased some chopping boards that were too small, so I took them back into the store to exchange. they advised it has to be online. So then we needed to fill out a return form - and wait for the return to be approved. And then pay the $14.95 delivery back to them, and then waited forever to get a message to say we will get a refund. Such a run around. Would never do again.