I wish i had read the reviews before dealing with Groupon, I received a Groupon voucher, the voucher was only valid for 3 months (which seems illegal under AU law) Attempted to book the experience before the expiry date but the business was closed for renovations. It was an effort to contact Groupon as no number or email is listed anywhere but… Read more
eventually I sent a massage to their Facebook page & they replied to me via facebook messenger. They sent me another voucher in May 2026...the voucher they sent was the expired voucher i already had. I asked them to send me a valid voucher, Below is their reply:
Thank you for your reply. We understand your concern and appreciate the additional context you've provided.
We can confirm that we resent your voucher by email on May 22, 2026, after you contacted us on May 19, 2026, and we completed the necessary verification.
However, after reviewing your order, we can also confirm that the voucher itself expired on April 24, 2026. Unfortunately, resending the voucher by email does not extend or renew its validity period. As stated in the deal terms at the time of purchase, the voucher was valid only until its expiration date and cannot be redeemed or refunded once it has expired.
For this reason, we're unable to issue a refund or provide a replacement voucher.
We understand this is disappointing and sincerely apologize that we cannot provide the outcome you were hoping for. If you have any other questions or need further assistance, please don't hesitate to reply—we're always happy to help.
How this company is still in business in beyond me
Unfairly expired FOUR 4-attraction passes after the very first use – Breach of terms I am extremely disappointed with Groupon's customer service regarding four separate Sydney Big Ticket 4-Attraction Combo Passes I purchased for my group/family. According to the official deal description under the "What You'll Get" section, it explicitly… Read more
states: "Combo passes are valid for 30 days for a 2-attraction pass, and 60 days for a 3 or 4-attraction pass." It also clearly notes that customers can spread the visits out across the validity period. We redeemed the first entry for all 4 tickets at SEA LIFE Sydney Aquarium on May 10th. However, the system automatically marked all four vouchers as "expired" right after that single visit, completely cutting off our access to the remaining 3 attractions for all 4 people (a total of 12 unused tickets that were fully paid for). This is a direct contradiction of the 60-day validity period promised in their own fine print. I contacted customer support via chat on July 5th to resolve this, but the agents refused to look past the automated "expired" status on their screens and completely ignored their own written policy. This is a clear breach of terms and deceptive conduct under Australian Consumer Law. I am giving Groupon one last opportunity to rectify this system error, reinstate the remaining entries for all 4 passes, or provide a partial refund. If this is not resolved promptly, I will be escalating this matter directly to NSW Fair Trading and initiating a credit card chargeback with my bank for the full amount.
I purchased Office 2024 through Groupon, and the entire experience was excellent. The installation process was straightforward thanks to the prompt, friendly, and professional support I received. They patiently guided me through every step until everything was successfully activated and working perfectly. I'm very satisfied with both the product and the customer service. Highly recommended!
Reviews with attachments
Groupon took my money, promised a refund, and never provided it. I contacted customer service multiple times and was told I’d receive Groupon credits for a cancelled voucher. The credits never appeared in my account. Their own terms mention refunds to the original payment method, yet they tried to refund me with expiring credits instead. Even… Read more
after speaking with Flavio from their support team, nobody seemed to know Groupon’s own terms and conditions.
Terrible customer service. Stay away from Groupon.
28 May I purchased a voucher on Groupon and followed the booking instructions to text the merchant. The merchant text back stating they were not connected with Groupon for a year as they were not paid and to contact Groupon for refund. I attempted to contact Groupon Support the next day and left a message. Following not hearing back from… Read more
Groupon I contacted Groupon Support again 11 June, almost a fortnight since first seeking support. Now Groupon claims they need to verify the merchant has disconnected despite me sending evidence that the number provided to text to book - replied to contact Groupon for refund.
DONT DO IT wish I had read the reviews before booking with Groupon Not one voucher was received at any place I booked , so got the worst seats every time as the companies didn’t have my voucher Lesson learnt never book through them again
- +3
What a customer service disaster! It took me 4 hours to figure out how to finally get in touch with customer support and THEN to get around the bot once found, to a human rep who was far worse! In my 90 minutes of conversation how to access "Groupon bucks" because they will never refund your purchase, even for a vendor who won't honor the Groupon,… Read more
I've taken numerous screen shots of this dreaded exchange that I will try to add here or feel free to contact me.
After one hour of asking for a follow up direct contact information as each navigation away closes the assist window (by design I'm sure) and my requests blatantly ignored, my civil tone became angrier and through their dishonest, evasive rep I be some downright insulting.
In any event, the take away here is I'm never doing business with them and nor should you. The important thing to remember is they will never provide direct customer assistance. The only way to eventually get to a chatbot is to question an existing order, which means if you don't give them money they don't give you any attention.
For those like me that had to Google information to get in touch with them the answer is you cannot. I guess you could place an order and then spend an hour clicking to the hidden place where the bot shows up and be willing to sacrifice your money in order to get answers. In my case, I had a decade old account with $130 in it that I could not get information or clarity on because there's nobody to comtact When somebody finally appeared, they were creepy about providing $$$ information that is rightfully mine.
I made a purchase and it stated not processed. With this I asked my friend to purchase, which she did. Later on viewing my account I saw it was processed and on contacting the support with GROUPON I was informed basically this is not our problem, stating it is my responsibility to check this. Take the money my, rebook and won’t refund a double… Read more
booking. DISGUSTING - Do not recommend. Invoice number given is the second purchase provided. Information given for the 2 purchases provided.
Absolutely appalling service. We booked an outdoor children’s event, only to have heavy rain (forecast at 10mm) predicted for the day. On top of that, we had a sick child. Attending was clearly not safe or reasonable. Any company with basic customer care would show understanding in this situation. Instead, customer service was rigid, dismissive,… Read more
and completely unwilling to offer a refund or any meaningful support. They are very quick to take your money, but when something goes wrong, they take zero responsibility. The lack of flexibility and empathy is unacceptable.
This experience has completely put me off using Groupon again. If you’re using the app for deals, save yourself the trouble and contact the business directly — you can usually get the same offer without dealing with this kind of terrible aftercare. Don’t waste your time or money.
Avoid like the plague. An unregulated platform for scammers, especially for any computer software purchases. SCAMMER PLATFORM
Latest follow-ups
Can't speak to customer support. Just stuck with a spinning circle and no one picks up. No reply to several emails over days. Avoid
Follow-up · One month later, I was promised a refund by a Groupon supervisor and I'm still waiting. I've reported Groupon to Consumer Affairs and intend to lodge court proceedings if I don't get my money back.
I have been purchasing items from Groupon.com for years. I live in Canada but this time I purchased an allergy testing kit and after I tried to redeem it I was told that it is based in the U.S therefore they don't ship to Canada. I asked for a… Read more
refund and I paid in U.S. dollars but my refund was given back to me in Groupon Bucks for almost $10.00 less. Not too happy with them. I feel very ripped off.
Follow-up · They explained everything but no change in the amount of money I received from them. I have an outstanding balance with Groupon and once I use that I will close my account and no longer purchase from them again.
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My daughter moved to Aus , with birthday in December & Christmas ( i alway did advent presents ) I decided to send a gift a day, however only one in five could be redeemed business gone. Not answering etc. tge worst was event cinemas. I purchase at… Read more
least 10 vouchers. 3 were redeemed after hours on to groupon services. Even said i bought for wrong location. Lucky i had taken screenshots. Unlucky to have list a pile of money. Customer service ms dealt with me but kept pushing on , so got nothing back even credit towards another offer. BUYER BEWARE!! Awful experience , not only money but hours getting on to them. .
Follow-up · I never got any response to my latter mails. I am personally finished with Groupon. Many of the merchants do not honour the deal. After getting on to them multiple times. Then doing the same with Groupon. And part of time losing out. I have found it cheaper and less stressful to look for local bargains. There are always good deals. Groupon failed… Read more
Positive reviews
Edit: I received a lovely bday gift from my pensioner parents in November. Was unable to use the voucher within the ridiculously short expiration period of 3 months, due to chronic illness and then a natural disaster in my area. Thankfully they allowed me to refund the voucher so that I could purchase it again. Show details
Great Service - Office 2021 – Purchased Office 2021 Professional- excellent customer service from John at License Choice - highly recommend. Very easy install.
Repurchased Groupon voucher with full credits - a guest felled sick causing a cancellation forfeiture for a booking – Despite other negative reviews, I have found Groupon team to be highly professional, responsive and understanding. I have overseas guests. Using Groupon online booking tool, we booked a table for 4pp in the afternoon. Then, one of my guests felled sick late at night. He came down with chills, sore throat and a weak body. He told me the next… Read more
morning that he could not make it. It was the day when our table is booked in Brisbane (we are at the Gold Coast). Immediately, I cancelled the booking using the online chat but it triggered a cancellation forfeiture if we do not use it. We could not use it or neither can we find a suitable replacement with 4pp ready to have dinner in Brisbane. However, it was a happy outcome as I ended getting a FULL refund from using Groupon credits (Groupon bucks).
I think my patience with the Groupon Customer Support team paid off. Groupon runs a business and they are getting their act together now from changes in senior local management. We all like a good bargain and more so in an environment with high food prices.
Tips: a.Patience; b.Allow time for them to response (in my case, I allowed 2 weeks within which I will escalate it another notch); c.Show cause - explain. Get your facts right. d.Groupon bucks are a form of credits but ensure that the credits are in full. In my case, I am happy for a repurchase (not refund) as I intended to use the same offering. Your case may differ. e.Be kind and there is no need to disparage them as it will make things worse; f.Provide them with good feedback to improve their system.
I believe that the Groupon Customer Support team has provided me with excellent customer service. Thank you.
Negative reviews
I have used Groupon for many years and have been happy with them until recently, since they have started wanting you to use the app. I find the app difficult to navigate and now when I try to redeem vouchers on my computer, they don't show up. The website used to be easy to use and it was easy to redeem vouchers, but I have just spent 4 hours… Read more
trying to redeem vouchers and it is impossible on the website. So many things are not working on the website, it was even impossible to contact customer service. I ended up using the App on my phone, but still couldn't redeem the vouchers and. after much messaging backward and forward and useless suggestions I asked for a refund as I didn't want to waste any more of my limited time. After I asked for a refund I received no further reply. In the past there was a phone number for customer service and they used to be very helpful, but now you can no longer telephone them. I will not be using this company again.
Bought a voucher from Groupon to find out it had some T&C's that are not in any of fine print. Asked for a refund 9 days after purchase and they can't even refund me the cost of the voucher, they are only offering "Groupon Bucks". I have been through the refund investigation with no success. Stay clear of this company.
DO NOT BUY PHYSICAL ITEM ON GROUPON. The merchant A&B HOME FASHION doesn't exist. The product I paid for never arrived. I have been trying to get help through customer support and they are completely useless! They totally don't care and they haven't done anything at all. They also said that they are not able to give me a refund. What a joke!
Recent reviews
No customer support, no help, no care. Once they have the money, they are done with you. I had a Day Spa Voucher. 25 phone calls later with no response from the day spa, I tried to contact Groupon. Groupon simply dont have any customer service or support option. Their chat function is literally useless. This is the first time ive had to… Read more
contact customer support. I had no idea they cared so little to have nothing to help the customer. Nothing at all. Groupon's slogan should be "Too bad so sad, we got your money.... we're done with you now!" Im never going to buy from them again. I had NO idea how little they care about their customers.
Mid May I purchased a carton of wine from Groupon/Just Wine. The order was confirmed BUT the wine has never arrived. Attempted to contact Groupon but no phone number. Then they sent an email at the end of May, telling me I had a voucher for the amount to be spent at Groupon but this had to be used by 30 June. No explanation as to what happened to the wine. I want a refund, not a voucher, as I believe Groupon is a scam.
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Bought and paid for some software. Fulfilment process said ‘out of stock’ and offered (unsuitable) alternative or refund. Took refund but told up to 14 days to pay. Unacceptable delay suggesting the interest on withheld funds is part of their business model.
Terrible customer service and no company ethics. Won’t take any responsibility for their faulty payment portal and although payment was deducted twice, no refund was offered. Extremely strict refund policy despite the company being at fault so watch your payments and think twice before purchasing anything!
I received a Groupon as a gift. The expiry date is very short and there is no flexibility for refund after numerous attempts. The major issue is that the vendor has no power over the voucher because it is entirely in control of Groupon who are difficult to contact - it's very impersonal. I'd like to see Groupon get boycotted. I would strongly urge people not to purchase from them.
Brought a holistic course online amd wasnt able to log in. Sent multiple messages and even sent messages to groupon who also never responded. Didn't get my money back!! Complete and utter disgrace.
DO NOT BUY FROM GROUPON - SCAM Purchased tickets that were sent after the event date. Tried countless of times to get in contact with customer service - was next to impossible. Had to buy event tickets full price then tried to get a refund and could not help in any way. Awful service! Never using them again, should have checked the reviews.
DO NOT BUY FROM GROUPON. The whole process is a scam. Impossible to speak to a human..chat function gives you basic copied information. a lot of the businesses don't even have websites and are completely inflexible. Groupon vouchers dissapear. Your not prompted to give a shipping address for physical items then item never arrives and it is a… Read more
nightmare to follow up. The website and the app are extremley confusing to use. Be prepared to lose any money you spend there.
Im adding an update to my previous 1 star review below, Since my last review groupon as replied to me by whatsapp, they have resolved my issue in a friendly & helpful manner, I now have changed my rating from 1 star to 3 stars. It would be great if they made it easier to be contacted for queries that are not on the "frequently asked questions"… Read more
list
PREVIOUS 1 STAR RATING: I received a groupon voucher. Tried to book the experience but the business was closed for renovations, the business told me I had to contact groupon, well that is impossible to do. NO Live Chat option. NO contact Numbers, NO reply to my email, NO reply to my attempts to message them through their social media pages.very frustrating. How can they get away with this kind of behaviour???
I just made a purchase as a guest and when I finalised the transaction and got charged, I realised there was a typo in my email. I can't retrieve the voucher because I won't get a code to log in. I tried to find an option in customer service to help me fix this issue, but there isn't one. There's also no live chat option, as suggested by many of… Read more
their customer service tabs. I tried emailing the address I've seen here in their responses in Product Review, but I just got an email back saying they don't monitor their inbox anymore. There is no phone number to reach out to them. I tried X as well. No way to reach this extremely dodgy company and now I just lost $50.
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