HiTech Hot Water
Verified456 reviews
AI reviews summary
The overall sentiment for HiTech Hot Water is highly positive, with customers frequently praising the professional communication and efficient installation of heat pump systems. Users report significant savings on energy bills and appreciate the proactive guidance provided by the sales team. While the majority of experiences are seamless, a recurring point of friction involves discrepancies between initial quotes and final on-site costs.
Pros
- Exceptional Communication: Staff members (frequently naming Liam, Ray, and Genie) provide constant updates via email and SMS, ensuring customers are informed from the initial quote through to post-installation follow-ups.
- Professional Workmanship: Installation teams, including both plumbers and electricians, are noted for their punctuality, neatness, and ability to complete complex retrofits (such as gas-to-electric conversions) efficiently.
- Rapid Turnaround: The company frequently organises installations within 24 to 48 hours, which is particularly valued by customers facing emergency hot water failures.
- Energy Efficiency: Multiple users report high satisfaction with the performance of the units (such as iStore and Aquatech), noting electricity savings of up to 70% compared to previous systems.
Cons
- Quoting Discrepancies: A significant number of reviews highlight "surprise" fees on the day of installation for items like extra piping, electrical cabling, or valves that were not clearly itemised in the preliminary phone quote.
- Inconsistent After-Sales Support: While most experiences are positive, a small segment of users reported difficulty getting responses regarding technical issues or missing unit functions once the installation was finalised.
- Inadequate Site Assessment: In a few instances, the marketing or sales teams failed to convey specific property conditions to the installers, leading to confusion or additional work requirements upon arrival.
- App and Setting Complexity: Some users, particularly older customers, found the Wi-Fi applications and unit programming interfaces difficult to navigate without more detailed on-site tutorials.
Verdict
HiTech Hot Water is a reliable choice for consumers looking to upgrade to energy-efficient heat pump systems, offering competitive pricing and high-quality trade work. Potential customers should ensure they provide detailed photos of their current setup and switchboard to minimise the risk of additional on-site charges that exceed the initial quote.
The company follows up on my enquiry, gave me a decent priced qoute. The plumber and electrician installed my heat pump yesterday and they did a fantastic job. Both teams were friendly, professional and the work was flawless. They did not leave any rubbish behind and they gave me a full explanation to hiw the system works. I am very pleased and I am recommending them to friends and family members already.
Great experience with HiTech Hot Water! The technician had a wonderful attitude and completed the installation perfectly. Quick, reliable, and super polite. Couldn't be happier! Show reply
Thank you Reynold and Maxwell, Special thanks to the installers. We are very happy with this company, the product and the professional Work ethic of every one involved in this job.
Reviews with attachments
They came in perfect conversation they helped with warranty details, servicing timeframes, even gave there number if anything goes wrong.. in and out in 2 hrs.. the salesmen Ray and Liam are awesome to deal with and picked up the phone when I needed.. Show reply
Very quick, professional and efficient installation . The product is working perfectly and the over the phone app was easy to setup and easily to use - my order was HT202573 and I would recommend Hitech hot water to anyone thinking of purchasing a heat pump hot water system Show reply
Easy to deal with, good response time for the quote, good pricing and good product warranty. The installation was arranged, the install guys were on time, very professional and easy to get on with. I am very happy with the workmanship, very neat and tidy a huge upgrade for our hot water. I am happy to recommend HiTec hot water and their install… Read more · 1
team for your hot water upgrades. My order # HT208853 went from quote to completed install within 5 days, well done guys. MB Eatons Hill
We recently had a NeoPower heat pump hot water system installed by Hi-Tech Hot Water, and we couldn't be happier with the experience. From the moment we first contacted them, their customer service was excellent. They kept us well informed throughout the entire process, answered all of our questions promptly, and made everything simple and… Read more · 1
stress-free.
We live in Forbes in Central West NSW, and Hi-Tech Hot Water travelled all the way to us with no additional travel fees, which was fantastic and made the whole process even better.
The installation team arrived exactly when they said they would, completed the installation professionally, and left everything spotless. They removed our old 19-year-old hot water system and also took away all of the packaging and rubbish from the new unit, so there was nothing left for us to clean up.
The whole process was easy from start to finish, and we're thrilled with the end result. Our new heat pump is now heating our hot water during the day using our solar system instead of paying to heat water overnight. It's exactly what we wanted, and we're already looking forward to the savings.
We highly recommend Hi-Tech Hot Water to anyone considering a heat pump hot water system. Their communication, customer service and workmanship were outstanding from start to finish.
From first contact for quote to install, everything went like clockwork. Great guys to deal with. Show reply
Had Aquatech Dynamic X8 heat pump install a week ago now. Working great. Thanks to Maxwell for giving the option to which heat pump to choice. Thanks to Liam for organising the installation. Boys did really great job. Show reply
Very impressed with the service from Liam and Marie from HiTech Hotwater. Great price for my Aquatech X8 system. Easy to deal with and clear about the extra on site charges. The installers were very punctual, polite and helped me set up the mobile app and program the system to work with my solar etc. Highly recommend! Show reply
Hi, I recently had an Aquatech X8 hot water heat pump installed at my home. From start to finish Roman and Liam from HiTech Hot Water made the whole process so easy. Suggesting the best HWS for my property, organising the trades to come out and complete the removal of my old gas HWS unit and then supplying and installing the Aquatech X8. The whole… Read more · 1
process went very smooth and also very quick. Plus I am now saving money on my hot water and no longer paying for gas. It has certainly been a win, win. Thank you.
The installation team, Liam and the on-site personnel, along with the sales team, Ray, worked collaboratively to ensure the successful delivery of the project. Show reply
Find out how HiTech Hot Water compares to other Plumbers
Know better, choose better.
The heater is fine and works well, the installation was poor and they were not interested in fixing it. As per their procedures I took photos which clearly showed the plumbing and fittings on my old tank (attached). When they arrived to install the new heat pump I was told there would be extra costs for time and materials, tool hire from Reece… Read more
Plumbing and travel time because my old plumbing was not up to standard. Also they were short on time because they had another job to drive to 3-4hrs away. I told them to "just do it" so they did and you can see the results in the photo. I spoke to HiTech several times about this but they were just not interested. My plumbing was clearly visible to them in the photos they had and they should have been prepared and quoted the job properly when they got to site to do the installation. I have given a bad review so that others will not suffer the same result. I had to pay a plumber to come and fix their mess up. First photo is the old plumbing and second photo is HiTech plumbing. I warned them I would put in a negative review and they did not seem to care or get back to me.
★★★★★ 5/5 I recently had a PowerBay 300L Heat Pump Hot Water System installed by HiTech Hot Water at my home on the Central Coast, NSW. While there were a few hurdles along the way, including some transport damage to the unit before installation, I was impressed with how the team handled the situation. Genie and Liam were responsive,… Read more · 1
communicated well throughout the process, and worked with me to reach a fair outcome. The issue was resolved professionally, and the manufacturer confirmed that the warranty remained fully valid.
The installation team arrived as scheduled and completed a neat, professional installation. The workmanship was of a high standard, and the finished setup looks excellent.
Since installation, the system has been performing very well. It quickly heated the 300L tank to 70°C and has maintained temperature comfortably, even after multiple showers. The Wi-Fi app was easy to connect and provides useful monitoring and control of the system.
What stood out most was the customer service. Even when problems arose, the HiTech team remained helpful, responsive and committed to finding a solution. That gave me confidence that they stand behind their products and installations.
Overall, I am very happy with the final outcome and would have no hesitation recommending HiTech Hot Water to anyone considering a heat pump hot water upgrade.
Thank you to Genie, Liam and the installation team for your assistance and professionalism throughout the project.
Hi Khiem, Review of HiTech Heat Pump by Mr Khiem Pham: Hitech Hot water is a strong contender in the heat pump hot water field in Sydney and far beyond. They have a good selection of heat pumps to suit people's budget. Roman from the Sales Team makes sure you're in good communication throughout the enquiry process. The quotation comes in with… Read more · 1
all small details, while the costs are reasonable. Liam from the Installation Team makes sure things happen with a good outcome. He always keeps you in the loop about the new new install process, i.e suitable times and dates to people who are busy with 9-5 jobs...
Overall we find Roman and Liam are doing an excellent job, finally we have had the Aquatech X8 system installed in about 2 weeks and with a very competitive price.
Very simple and easy also compact space for my back yard. Show reply
Wayne and Raynold, both were very nice and got the installation done perfectly. I got SPT Black 315ltr tank installed on 1/5/26 working fine but set temp. is 55C and it heats up to 53 C, so i am thinking to increase to 58 to to get enough hot water for showers. Good installation team Show reply
I had a Auquatech x8 installed. Maxwell the consultant and Liam the installation adviser were excellent and timely done. It is set up to run in solar window. Water was hot 3hr after installation so far so good. Installers were no fuss and efficient. Show reply
Latest follow-ups
I have system installed 2 month now . I am so happy with the outcome , extremely happy with the system save me electricity bill , run quietly most of the the time I do not sure it is running or not I have to check on my app to make sure it is… Read more · 1
running I got it installed outside next to the kitchen room . Hot water go through my whole house double story without any problem . Strongly recommend to this for family of 4 adults
Follow-up · So far the system running good , I am happy with it
Wade and Desmond made it easy to purchase and install the Aquatech Dynamic X8 hot water heat pump. The installation team arrived on time and efficiently installed the unit. A great price made it even better ! Show reply
Follow-up · The Aquatech heat pump is performing well. Being Wifi-enabled allows program adjustments when you have visitors is a big plus. My calculation indicates that I will save approx. $1,000 per year relative to the old electric cylinder. I should have installed it earlier.
GOOD THINGS The price was very good The installation was finished within 3 hours The heater appears to be working well The plumbers and electrician carried out very good quality work and took all the rubbish away. NOT SO GOOD THINGS The overall… Read more · 1
experience was as expected other than some additional costs for a pressure regulating valve (which I already have at the meter but was told by the plumber I needed one at the heater for warranty purposes) An extra $110 for a non return valve I didn't expect to be charged for The gas outlet from the old hot water system was turned off but not capped which is a somewhat risky situation as it's near the ground and can easily be turned on, releasing gas and the risk of flame
Follow-up · Follow up. The NSW government inspector came and inspected the installation a few months later. They raised a defect for the gas main not being capped and the overflow pipe being unsecured. They said the contractor will get notified and have 28 days to fix it or receive a fine each month until it's done. So far it's been about 8 months and I've… Read more
Find out how HiTech Hot Water compares to other Plumbers
Know better, choose better.
In-depth reviews
One word comes to mind: seamless. From the initial consultation and price negotiation through to the final installation, the entire process was smooth, professional, and stress-free. What impressed me most was that the team completed the job seven days ahead of schedule—something that's almost unheard of in the trade services industry, especially… Read more · 1
in South East Queensland where tradies and contractors are often booked out well in advance.
Liam, Maxwell, and Julian, the technician who carried out the installation, were exceptional. They were knowledgeable, professional, and clearly experts in their field. Their advice and communication throughout the process gave me complete confidence that I was in good hands.
My new hot water heat pump is now up and running, and I'm already enjoying significant savings—around 70% less electricity consumption compared to my previous system over the past five years.
I highly recommend this team to anyone looking for quality workmanship, expert advice, and outstanding customer service.
I ordered, and had installed, an IStore 270L Heat Pump Hot Water system. I found the sales representative Roman at Hi-Tech to be very responsive and clear with information about the options, prices, technology, warranty and conditions. Making my… Read more · 1
choice of unit, less confusing.
After the order was placed, it was quickly confirmed, and the installation was promptly arranged and confirmed by Nikki. The installation led by Julian, and his team including Peter, were outstanding. They communicated proactively, took steps to streamline the installation process and were able to expedite the installation to complete the work early. The piping and electrics were expertly structured, leaving a professional appearance , which is appreciated because my chosen location is in an area seen by my visitors. After installation was completed, I was coached in the operations of unit by Peter, and the team departed, leaving the environment as clean as it was before they arrived.
The hot water is flowing and the family is happy. Well done HiTech Hot Water.
Follow-up · One month after installation and all going well - Water is hot - The unit is so much quieter than the old one (Bosch heat pump) that I replaced
I recently had a heat pump installed at home through HiTech Hot Water (Order no HT194982), and I couldn’t be happier with the entire experience. From the very beginning, what really stood out was the level of guidance and transparency provided by the team. They took the time to genuinely educate me on the different options available, helping me… Read more · 1
choose the right system rather than just pushing a sale. Their advice on the appropriate tank size and the optimal location for the unit was incredibly helpful and clearly tailored to my home’s specific needs. The on-site assessment was thorough and professional, which gave me a lot of confidence in the installation process. Everything was handled smoothly, and the system has been running perfectly since day one. They were also the most competitive on pricing compared to other quotes I received, which made the decision even easier. What truly sets them apart is their genuine advice and service. It’s clear they care about customer satisfaction even after the job is done, which is rare these days. I highly recommend HiTech Hot Water to anyone considering a heat pump system — knowledgeable, professional, competitively priced, and genuinely customer-focused.
Recent reviews
HiTech Hot Water was quick to respond to an online request for a quote through a phone call from Jennifer. My setup required replacement of 2 gas systems of which one needed relocation which made the specifics quite tricky. Once Liam started working with me he assured me that I will be kept informed on the day of any additional costs due to the… Read more · 1
relocation and was upfront about the costs per meter of electric wiring and plumbing. The units were installed to my specifications and am very satisfied with the communication, quality of the craftsmanship and the price. Another company with a similar product was 12% more expensive. iSolar was also very helpful to create a plant for me so that I can manage both systems from the app.
The communication with the team at HiTech was fantastic and the installation team and technicians were thorough and cleaned up afterwards. They ensured I was informed every step of the way and called after installation to check I was satisfied before sending through the final invoice. Highly recommend. Show reply
Easy process from discussing the heat pump, agreeing a price to confirming an instal date. Electrician & plumber did a great job. Happy to recommend HiTech Paul, Central Coast Show reply
Following an online inquiry, I received a prompt call for further details. All necessary information was immediately provided via email. Upon receipt of all pertinent information, an installation date and time were promptly scheduled. I was thoroughly impressed with the entire process, from the initial contact to the installation day. I… Read more · 1
particularly appreciate the contributions of Ray, who handled the initial stages, and Liam, who finalized the installation. The service provided by both Ray and Liam was exceptional. I will enthusiastically recommend HiTech Hot Water to my friends and family. The work was executed flawlessly. Thank you.
I recently had a Haier 7.1 kW air conditioner, model 1U71WAFFRA / AS71QEFHRA, installed through HiTech Hot Water, and I’m very happy with the overall experience. Their service was excellent, with prompt responses, clear upfront communication, and honest advice about all additional costs. There were no unexpected surprises throughout the process. … Read more · 1
I dealt with Wayne, who was very professional, helpful, and responsive. The air conditioner is working extremely well for both heating and cooling. I would highly recommend HiTech Hot Water for their reliable service and professionalism.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thank you for your feedback. While we're pleased… Read more