Hostplus

Since Hostplus outsourced their call centres to LinkGroup, chaos seems to be the keyword. Calls are handled by staff who are clearly badly trained and appear to be working from scripts, which makes resolving many issues an ordeal. When you ask whether you're speaking to someone overseas, you're told they're in Australia - yet the quality of… Read more

service and communication suggests otherwise. Time and again, you're given different information about your Super every time you call, which has happened to me when trying to get accurate information. This creates an incredible amount of stress for members, and it's little wonder so many people are complaining here. Clear, concise, consistently correct communication is clearly a struggle, and it pushes people towards moving their Super elsewhere. When it comes down to it, Hostplus has downgraded its member services to an inferior standard, and it likely won't be long before they see the consequences of bad corporate decision-making.

What an absolute rubbish company this is. Unable to log in. No reasons given. No online of phone support available on weekend. Only site I need to complete my taxes now have to wait for this crappy website to work. Unfortunately my employee shares are held here and no choice to go elsewhere - otherwise I definitely would.

HostPlus continue to hold my super though I have lodged a request with the ATO to transfer to another fund. They have refused to lodge my written request to make a formal complaint. Appears to be no way to get my super out of HostPlus. STAY AWAY FROM HOSTPLUS.

My solicitor submitted my tpd claim on December 16th 2025 and I’m still waiting for an outcome. You pay your insurance and when it’s time to claim they give you the runaround. Not good enough Hostplus.

They conned me into moving my funds into CPI+ then the return year on year halved as the share market rose.Then,the fees increased dramatically year on year.The unit price never went backwards but the capital gain went down.I lost upwards of $200k… Read more

by listening to them. If you don't move at least put all your money into an INDEXED fund.80% less fees. You won't find that advice easily on their site,if at all. It does appear that the so called customer service has been outsourced to people that apologise all the time but nothing gets done. Get out of HP asap. We need a class action against them.Has been done to Colonial First State which was forced to pay big fines for misleading their clients.

I just watched a new advert of yours which didn't push an agenda. It reminded me after 45 something years, not changing super into one since employees got a chance to choose their Super funds, how well I am off, and how progressive you are. Thank you. Show reply

I’m only writing this review as I personally feel some of these comments may be a little over reacted and many seem more related to the insurance part of the fund ( I’ve never liked any insurance with any fund)Personally over the long term I have found them fine, especially their income pension stream options which is the only fund that offers the CPI Plus for retirees and gives a good return without the constant risks of the share markets. Show reply

I highly commend the professionalism of Nathan for dealing with complex inquiries in regards to my claim in trying circumstances. He has remained cool, calm and measured. He is very polite in all communication. Even though my claim remains ongoing, I feel reassured Nathan is trying his best.

Do not go with host plus my employer had put the wrong name and gender I sent a change of member details on the 24th of July the had messed up the scans so they had to rescan on the 31st of July fast forward to 7th of August name and gender still not updated I urge people to go with AMP super

Setting up beneficiaries is a nightmare with Hostplus After 55 years of age you transfer your accumulation account into a retirement account, which will probably just have a non binding death benefit nomination attached to it. After a number of years in retirement you start to think deeper into beneficiaries and find that a Reversionary… Read more

Beneficiary is a better option. So you contact Hostplus and ask can I have a Reversionary Beneficiary on my retirement account and not a non binding death benefit nomination.

Hostplus answer NO, you will have to close your retirement account and open a new one and in opening the new account we will treat you like a brand new customer and you have to put every bit of personal information back into our system.

Holy cow you say.

So you bite the bullet and start creating the new retirement account.

Once that is all setup you think even deeper into beneficiaries, and decide it would be easier when both you and you partner pass way to have your children nominated as secondary beneficiaries. So you contact Hostplus again and ask for a Binding Death Nomination to be added to your account. The answer is NO, you have to close your retirement account and open another one, but you can't have both Reversionary Beneficiary and Binding Death Nomination on the same account.

With other super funds you can setup both without closing the account and the Reversionary Beneficiary takes precedence over the Binding Death Nomination.

Time to leave Hostplus.

SECURITY ON YOUR ACCOUNT IS BASICALLY NON EXISTENT. To access my account over the phone, Hostplus ask me, Account Number, DOB, Name, Address, Phone number. Bang your in. All this information and more (except for Account number) has been stolen in either the Medibank, Optus, Latitude Financial, QANTAS and Origin cyber security breaches.

Joined Hostplus over a month ago and I still don’t have digital access or visual access to any of it. The chat function doesn’t function, Hostplus lets you join without an issue but when you need access they drag their feet. When I finally get to speak to a rep, they tell me on the phone that they are having lots of tech issues…. What for 6 weeks… Read more

Hostplus?. I’m bailing immediately! Going to another fund today . Thanks for wasting so much of my time Hostplus

I have tried many times to trainfer my superannuation to a pension account which I have given up ,to complicated to change my Super account to a pension account, I showed 4 types of I.D, my face my driver's licence, not good enough, now it has expired.( I do not want to withdraw money ,just switched.) As a 68 year old I want to change a… Read more

pension account to reduce my tax

Now I have posted my paperwork request to changes to the names of my Beneficiary to my Children ,this was not excepted ,even though it was signed and witnessed by two justice of the peace ,they put a mark by mistake ,which was counter signed,, not good enough..

I am ,now living in UK .for a while, I tried to find out what was happening to my Super , I called ,waited 23 miin to be answered. ( One pond a minute ) only to speak to a person ,I found hard to Understand ,I answered most of the Questions , except who is my Beneficiary the disconnected me ,the woman refused to ask my (secret question ) as well ,which I requested which gives me evidence I am speaking to the real Hostplus representative. The only one I could not answer ( what is the name of my beneficiary , ) who knows ,I posted the sign paper work, two months ago for the second time,, they probably have not excepted my changes of beneficiary..again Very frustrating, they should hire clear English speaking operators ..

It has taken over two weeks to try and withdraw money from my Super. No one at their call centres seems to be able to speed up the process despite the fact that I have got a un-closed complaint regarding poor service. I am most likely going to close both our super accounts and move somewhere else.

I've called Hostplus call centre twice. On the first occasion the person I spoke to was unbelievably rude. This morning I spoke to a person who was NESB. She could not understand me. I had to repeat myself over and over. Disgraceful. They were meant to send a document for me to complete for a financial advice appt in two days. Haven't received it.… Read more

I've sent an email and guarantee it wont be responded to prior to the appt. Absolutely going to change funds. What astounds me is the complaints about poor customer service are evident over years. It has never been otherwise. This site is monitored by Hostplus. The representative constantly apologises yet nothing improves!! Absurd

Hostplus were a fine industry superfund, until your life gets turned upside down and you want to claim insurance. they just ship you on to the insurer and even whilst it is legislation that they support you, they wipe their hands of you and provide no support. 5months I have been waiting for income protection and remain fighting with the insurer and Hostplus do not return my emails or phone calls. disgusting industry, superfund and insurers.

Now the sporting finals season is behind us I want Hostplus to provide, in writing, full disclosure of its use of MY MONEY to attend any events such as the AO tennis (what matches, how many attendees, cost per seat, total costs including travel, accommodation etc.. The same applies for the AFL and NRL finals. I want to know who went, and at what… Read more

cost. Because listening to the Hostplus CEO squirm yt ring to justify these activities in the past by stating words to the effect of ‘we don’t really want to do it, but it’s about growing our business’. What a total crock

The best super fund I've ever been with. Safe, reliable and the staff go above and beyond to help and advise you on any matter. They cover all concerns you may have and address them quickly, efficiently and in a way you understand, every step of the way. Incredibly satisfied with their performance.Thank you Hostplus! Show reply

I moved my Super into a SMSF and faced unbelievable delays with HostPlus. It was almost as if they were deliberately trying to delay the process. When I tried to escalate the issue I was told that someone would call me back in 48 hrs, but the person who called back was no help at all. Every time I spoke to them there was another small step that… Read more

had to happen which would take 2-3 business days. EVERYTHING had a 2-3 day lag on it.

As a comparison, we moved my wife's Super over at the same time and her funds were transferred to the SMSF 3 weeks before HostPlus transferred my funds over.

How can a company be this bad? I'd give zero stars if that was an option.

I am extremely disappointed with the handling of my compassionate release application. I was initially advised that I could submit my documentation via email because the compassionate release portal was not functioning. Days later, I was then told the documents had to be posted. I posted them the same day to avoid delay. I subsequently received… Read more

confirmation that my claim was being processed and that I needed to lift the red flag to allow funds to be released. I did so immediately.

However, I then received a separate email stating that my certified documents were not acceptable, despite meeting all requirements outlined in Hostplus’ own published ID certification guide. I have reviewed the guide carefully and it does not state that the certifier must document their years of service — yet this has now been raised as an issue.

I have attempted to call multiple times and provided full personal identification, only to be told my verbal password was incorrect. I have since emailed requesting this be removed, but have received no response.

I have sent numerous follow-up emails seeking clarification and resolution and have not received a reply.

My surgery is scheduled in three days. The contradictory instructions, shifting requirements, and lack of communication are unacceptable, particularly in the context of a compassionate release application where timing is critical.

I would appreciate urgent clarification and resolution of this matter.

I try to manage my superannuation as best as I can but my fund Hostplus only provides outdated information. My balance has fallen in January and February but the portal only reports up to December 31st! It's a worthless link if you want current information. Don't get me wrong ,It's a good fund until you start accessing your money.

To send me a email telling me where my statement was in the app. I'd normally bin the email. I thought i better look. Then was shocked to see 2 letters in the app. 1 stating thankyou for your recent enquiry about your super annuation details then listing that information. The 2nd thankyou for your recent enquiry about your beneficiaries, then… Read more

listing all that information. Friday arvo can't ring till Monday. I changed all my passwords for host plus and google because I did not make any enquiries on my account at all. Upon ringing Monday the person on the phone informs me all is good no enquiries were made by me on my account. Why do this, I was thinking someone had hacked my account impersonating me, as I knew I never made any enquiries on my account. How ridiculous. A Unprofessional lie that will clog up the phone lines do better alot better. Don't lie and make me think identity theft is happening to me and my account being hacked. Thanks for wasting my time and stressing me put all weekend over these lies.

Adelaide centre in Victoria square did me a huge favour. As soon as I walked in the door Theo welcomed me. I told him I needed help with early access and he was right into it . Theo was more than helpful n every way and I recently received an email saying my funds have been processed . Thankyou Theo . Show details ·  1