Best Industry Super Funds

Highly recommended super fund - smart investments, cheaper fees, keep customers up to date, and always helpful with good advice.

Absolute humiliating nightmare getting them to update my legal name and sex. They refused to update their records to my legal name and gender,… Read more

despite me providing all required documents and following all procedures they asked for. Clearly driven by transphobia.

Very informative and helpful for my first super meeting. Found out some important things that I had missed.

I’ve had good growth of my Retirement Account with ART. My investments are rebalanced every year and it’s effortless for me.

Yesterday I had a phone appointment with Jenet Pyliotis from Legal Super about starting an Income Stream/Pension from my super. She was extremely… Read more

helpful and explained things so that I could understand them. I was very happy with the help and general advice she gave me .

I lived in Australia for almost nine years and had two super funds during that time. The last one was Cruelty Free Super, and I can't recommend them… Read more

highly enough!

They consistently provided prompt, friendly, and genuinely helpful customer service. Every interaction felt personal, with a clear commitment to making sure I understood everything as a customer.

It's rare to find a super fund that not only aligns with your values but also delivers such outstanding support. I truly appreciated their approach over the years and would wholeheartedly recommend Cruelty Free Super to anyone looking for a compassionate and professional superannuation option.

Thank you for the fantastic service!

Every transaction since retirement has not been processed within the time frames they tell you or I have not received notification or, there has been… Read more

a problem from their end that means the five days to process starts again or, they provide you with false and misleading information. All of which means that your money sits in their transactions account longer.

WOULD NOT RECOMMEND CBus Great at taking your money, but terrible EVEN if you are over 65yo & want access to your own $'s from an Accumulation… Read more

Account in the 3-5 working days they claim you have to wait- Getting the absolute run around!

Been almost 2 WKS & a few emails & ph calls & STILL WAITING!! It's like trying to pull teeth dealing with them!

Try another fund - I'll be rolling mine over to another fund if it's not in my bank tonight!! Sick of this!

Since Hostplus outsourced their call centres to LinkGroup, chaos seems to be the keyword. Calls are handled by staff who are clearly badly trained… Read more

and appear to be working from scripts, which makes resolving many issues an ordeal. When you ask whether you're speaking to someone overseas, you're told they're in Australia - yet the quality of service and communication suggests otherwise. Time and again, you're given different information about your Super every time you call, which has happened to me when trying to get accurate information. This creates an incredible amount of stress for members, and it's little wonder so many people are complaining here. Clear, concise, consistently correct communication is clearly a struggle, and it pushes people towards moving their Super elsewhere. When it comes down to it, Hostplus has downgraded its member services to an inferior standard, and it likely won't be long before they see the consequences of bad corporate decision-making.

I have been a member with Catholic Super for the last 22+ years. Now that I have retired I am having a difficult time dealing with them setting up my… Read more

pension account. Each time I call their office I get to speak to a different person. I ask for help when filling the forms only to be told later that the form has been incorrectly filled. So honestly no peace of mind in retirement when you are with Catholic Super.

AustralianSuper publishes daily crediting rates that represent the exact percentage change in unit prices for each investment option. These rates are… Read more

supposed to be applied to member balances on the same day. However, my account has repeatedly been credited with returns that do not match the fund’s own published data; including days where the fund reports positive performance, but my balance shows a loss.

Example 1 — International Shares (11/09 → 14/09): On 11/09/26, the International Shares option posted a +0.3316% daily crediting rate (consistent with global markets). Based on my balance, this should have added ~$285. Instead, my balance did not increase at all. Between 11/09 and 14/09, my balance actually fell by $5.70, despite two positive daily crediting rates. This cannot be explained by FX, timing, or market movements.

Example 2 — High Growth (15/09/26): On 15/09/26, AustralianSuper published a –0.5541% daily crediting rate for High Growth. Based on my balance, this should have resulted in a loss of ~$475. Instead, my account was debited –$1,453.41 — over three times larger than the published loss. This is not a rounding error or timing issue. It is a major discrepancy between the fund’s published unit price movement and the return applied to my account.

Across multiple days, the returns applied to my account plainly DO NOT MATCH the daily crediting rates that AustralianSuper publishes for its 3.6 million members. These discrepancies are large, repeated, and financially significant.

After raising this with support TWICE, I still have no explanation for why my returns do not match the fund’s own data. At this point, I have no confidence that the unit prices applied to my account are correct.

STOP THESE LOSSES AustralianSuper - We worked hard for this money!

I don’t want to give even 1 star but I have to so as I can write my review. Do not join CareSuper! Even though I have been on Disability Support… Read more

Pension for some time I was made to wait forever to get my TPD payment through their insurer MetLife, all the while having to continue to pay insurance premiums from my super account otherwise I can’t claim, to me that is extortion! I finally was awarded my TPD payment, the date of disablement was determined by MetLife to be February 2023, so I asked for my premiums from the end of January 2023 to be refunded back to my account, but no, they keep the premiums up until the date MetLife made a decision, July 2026!!! They have outright stolen my money, they are rogues and thieves, don’t go with CareSuper!

They use MetLife for their insurance and that is an absolute disaster. Months of lies by MetLife and still gotten nowhere. Any fund that uses MetLife should be avoided like the plague.

This super provider is up there with worst I have been with, I have reached 65 and need to access super after losing family member recently, sent… Read more

withdrawal form along with certified id 5days ago by express post only to be told they haven't received which I know this was delivered to their box, they are so hard to get hold of on phone and take so long to reply to emails if at all, extremely disappointed with their non service and ignorance, Stay away use another company maybe Australian super, these people don't care..

WARNING!!!!! DO NOT, I REPEAT DO NOT INVEST YOUR MONEY WITH THIS LOT. 1st up, they sent me 2 account numbers. I registered with one then they tell… Read more

it's closed. I didn't close it. The 2nd one, which was supposed to be the actual one wouldn't register. My job put in over $100... it's nowhere to be seen. They've stolen it. The admin sucks. They talk over the top of you. They put in my birthdate wrong and to change it I've got to print out paper work, run around finding someone to verify that it's me, get and declare a stat dec. Really, they're full of cr#p. Don't trust your money with them.

NGS receives only one star and that is earned by the online operators who have always been helpful. However, they are so antiquated in their… Read more

processes, technology and software that they should be avoided. Furthermore, and perhaps most significantly, their failure to follow up feedback and complaints should trigger regulatory action. I have lodged complaints about failure to follow up initial complaints. Do yourself a favour and find a better fund, as I have. The resources for research and evaluation of funds is excellent.

Average returns. Terrible customer service. Over a month to transfer funds to SMSF.

"Navigating the Nightmare: My Struggle for Insurance Access with REI Superfund" – **Review of REI Superfund** I recently had a troubling experience with REI Superfund that I feel compelled to share. After receiving a diagnosis… Read more

that rendered me unable to work, I attempted to access my default Total and Permanent Disability (TPD) insurance. To my dismay, I was informed that I did not qualify for coverage because I supposedly did not work for a Real Estate agency. I promptly provided evidence of my employment in the sector, yet they repeatedly referred back to their policy, dismissing my eligibility.

According to their own policy, I meet all the criteria for default insurance cover: 1. I am aged 25 and above. 2. My account balance has exceeded $6,000 at least once. 3. I have never canceled my cover, nor has it ceased. 4. A contribution was made after my balance met the $6,000 threshold.

Despite this, REI Superfund has consistently refused to provide me with the necessary paperwork to access my claim. Now, six months later, they are suggesting that I withdraw my superannuation, effectively absolving themselves of responsibility.

In frustration, I contacted the Australian Financial Complaints Authority (AFCA) due to their lack of response to my complaints. I also hired a superannuation lawyer who has indicated that their practices may be illegal and that this matter needs to be escalated further.

While I acknowledge that the funds are managed well financially, I strongly advise anyone considering accessing their insurance through REI Superfund to think twice. The process has been incredibly frustrating, and I fear that many others could face a similar situation, potentially leading to financial ruin before they receive the assistance they rightfully deserve.

Trustee - Fails – The Insurance Team were against me from the start of the TPD claim. Sisters and brothers do your homework before a claim please. Been a solid… Read more

backbone of the union movement since the BL days, safety net when something unexpected happens!! Chewed up, kicked while down and out, then kicked again by the trustee (union members) who simply rubber stamped its insurers decision to decline the claim. Dirty, Disheartening, and would have Cummo in disbelief¿¿ BussQ's conduct towards a member who has struggled to win is far from what I expected when the Black dog arrived. BussQ financial representatives treat your loved ones better than your uneducated attempt towards a member struggling with severe mental health illnesses - to the trustee all I can say is I hope you enjoyed throwing the slipper in when a member was down and is still down.......well done!! give yourself a round of applause and don't praise your efforts towards suicide in the construction industry because you pushed the member to suicide.